Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchase

By Pat301 on 1/16/2018 at 6:27 PM.

Minimum wait time. Ricardo was knowledgeable on the entire process. Entire dealership was friendly. Was worth the 50 mile one way drive. Will recommend to our friends

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Gary Lang is very helpful

By Drewscif on 1/9/2018 at 5:17 PM.

everyone at Gar Lang was extremely helpful. They worked really hard to find a vehicle that I wanted at a reasonable price. I never felt pressured but got the feeling that they were trying their best to meet my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car was NOT a terrible incident.

By Buick Lucerne on 1/5/2018 at 10:19 PM.

Everyone (or at least me) is terrified of buying a car. Joe Scanlan was great. Really good at explaining the steps and why things were happening. He was attentive, didn't leave me sitting around and got me going in a great used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Wonderful

By USMCSEMPERFI on 12/28/2017 at 5:13 PM. Helped by Luke (Service).

I have to say this, George, Payton, Matt with the sales team went above and beyond to help with my truck. I bought it used and a few days later, i noticed the door handle was not working correctly. They All, with Luke are replacing the handle and half price when the easly could have said "as is". I highly recommend Gary Lang in McHenry if your in the market for any type of vehicle. 100% satisfied customer right here. Thank you All at Gary Lang for making it possible myself, and my family to get it to a wonderful clean pick up truck. Happy New Year guys.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Had Leo for a salesperson...enough said!

By cathy brown on 12/27/2017 at 9:05 PM.

Hard to believe this oaf gets the reviews he does. I found him arrogant and condescending. I sent a note about him after my visit, which was promptly ignored. I bought the same car from another dealership......your loss

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new 2018 Cruze from my guy Joe xxxxx

By coindork on 12/24/2017 at 11:36 PM.

Joe is the "Best of the Best"!! Nothing else to say. Gary and Mike had better start looking all over the country for a replacement when he decides to retire and good luck with finding someone as outstanding as Joe!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

More than expected

By rebasage99 on 12/24/2017 at 6:28 PM.

In for routine maintenance--oil change, tire rotation, etc.--that was all as normal and perfect as always. Chris, my normal car guy, warned me there weren't any loaners. I did just stop in without an appointment plus he explained they're in the process of switching 2017s with 2018s. Butt he promised someone would drop my car off at work one it was ready. I had never heard of this new service. It may be due to the closeness of my work (the business park directly behind Gary Lang), or this is a new service they are providing. Either way, it was wonderful and Chris called to tell me exactly where they parked the car and left the keys. Definitely well above and beyond my expectations, but at the same time, it's nice to deal with someone who actually does what they say they will do.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

DISHONEST - STAY AWAY!

By Dan2314 on 12/21/2017 at 5:46 PM.

STAY AWAY!! Will tell you anything to get you in the door. Told them my whole situation up front and they said they can get something done. Wasted my time. Wouldn't even try without a huge down payment. Very high pressure sales tactics. DONT LISTEN TO THEM OR WASTE YOUR TIME!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Kjd1997 on 12/11/2017 at 10:31 PM.

Always great using Gary Lang for service on my vehicle. Always helpful with any repairs needed on my vehicle and great service times with comfortable waiting areas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car!

By She's Red on 12/6/2017 at 9:43 PM. Helped by Shane Ryder.

Thank you, Jordan Suchowski, for your time and patience today! We have a new car for Christmas! Also had service on our other vehicle and appreciate everyone in that area too! Shane is the perfect first contact! Always friendly and great at keeping us informed.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Buying With Ease

By DonnaM on 12/3/2017 at 11:47 PM. Helped by Zach.

It was a great experience. No pressure and patient. I wouldn't twice about buying another vehicle from Gary Lang. Usually, I'm really stressed because of the pressure and there was none of that.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent Knowledge, Service, and Personal Attention

By Barbara Bochniak on 12/2/2017 at 6:19 PM. Helped by Brandon.

Although showroom was very busy, our purchase was handled in a knowledgeable and expeditious manner. Very happy with our new SUV & service given. Would not hesitate to recommend and return to Gary Lang.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trusted and qualified dealership for service

By Mike on 12/2/2017 at 6:38 PM. Helped by Greg Schrecengo.

Very pleased with service. My truck is ten years old and just wanted them to go over the whole system and make recommendations - so in effect giving them carte blanche. They made no unnecessary recommendations and did quality work on what needed fixing (things I had specifically requested). Trusted and qualified dealership for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

long time customer

By traverse2018 on 11/30/2017 at 7:24 PM.

My wife and I have been purchasing vehicles from Gary Lang since they were on front street near 120. we have dealt with Bill Ciszon for many years. He has always treated us fairly and has worked with us to get the best deal possible. we highly recommend purchasing from your dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Refreshingly Knowledgeable, courteous and professional.

By TMH525 on 11/29/2017 at 12:46 AM. Helped by Jake Lee.

My salesman, Jesse Cocanig has a remarkable knowledge of their products. As soon as I identified my interests and price range he was able to show me what was available at their dealership and without any pressure we were able to make our choice. Once we decided on the auto we liked, the team was introduced, gave us a full explanation of their part in completing all the paperwork and met my desire to be finished within my stated time frame. We were given a tour of the facilities and introduced to the department heads we would contact for supporting our new auto. All our questions were answered in a timely manner and in terms we could understand. Jesse and his teammates provided us with the insights and operational capabilities needed to safely operate our new Arcadia! We highly recommend the Gary Lang dealership and Jesse !! It will be an enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

return customer

By wenshutonis1122 on 11/12/2017 at 9:46 PM.

This is the third new car I've purchased from this dealership and I couldn't be happier with the results. A great sales and service staff!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Internet Prices

By Websterhound on 11/5/2017 at 3:23 PM.

Internet Prices are not accurate. Internet price was checked twice before visiting the dealer. Proposed price of 2017 Kia $4000 more than advertised. STAY AWAY FROM THIS AUTO GROUP!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Chris is service always goes above and beyond!

By Happy Customer on 11/4/2017 at 9:41 PM.

Chris in service always goes the extra mile. Whether it’s hunting me down a loaner car to help with the busy schedule with the kids, or explaining exactly what needs to be done to my car in terms that I understand. The last time I was in, my car was returned to me not only washed, but also vacuumed. That extra touch is why I keep coming back to Gary Lang.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall service

By Loru on 10/29/2017 at 1:14 AM.

Quick in and out recall service. Friendly. Clean. Comfortable.waiting area. Would go back. Good experience. Chris is great. Byron in sales was thed best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was friendly,

By debbie726 on 11/2/2017 at 1:44 AM. Helped by Mary Kay, Pokorn.

Thanks Mary Kay for asking the question of where my vehicle was going and for keeping my sound shield in Crystal Lake instead of Hoffman Estates, that's putting the customer first.

I would recommend this dealer.