Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.5  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By redbadge777 on 8/8/2017 at 3:32 PM. Helped by Kristin Ranney.

Three recall notices for wife's Optima......work was started on time....Kristin provided professional and attentive presence and concerns, work was explained ..........was surprised that the four hour duration was decreased to only two hours as the test for the third recall proved that there was no attention needed.........took oil change and tire rotation and I was on my way.........we have previously provided top ratings to the sales personnel.........Thanks for making this experience a pleasant one...........BZ

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Auto purchase & service

By BGF on 4/29/2017 at 12:11 PM. Helped by Mike Robare.

I always have a good experience when bringing my Kias to the dealership for service. They are thorough with the service. I also just got a Kia Nero there. Love it! See Mike Robare who was our salesman. He is honest and thorough [not a fast talker]

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast friendly service

By HAPPY IN WEST SIDE on 4/22/2017 at 6:04 PM. Helped by I was greeted by a service rep & she was very helpful.

This was my 1st time for service was impressed with how friendly I was greeted. Plus all work that was done was explained when I was informed my car was ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Still the One !!!

By 365jim on 4/11/2017 at 6:43 PM. Helped by Jessica, Mellissa.

I understand that this dealership has recently been extraordinarily busy with service demands, due to the change of seasons... Once I was able to speak to a service rep. and make my needs known, I was immediately given the earliest appointment possible...... My car was decently serviced and repaired. I received a call back within two hours. All repair work was covered under the terms of my factory warranty. Mellissa was great! (STILL) a fine dealership!!!! Jim

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly /Efficient / Polite

By BUD42 on 4/10/2017 at 2:22 PM. Helped by Melissa Dimauro.

I have purchase two new Vehicles since 2010, always had Great experience, from sales to service. would recommend Gary Rome kia to any one looking for new or used transportation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, Friendly and Informative

By Sandra Jones on 4/9/2017 at 5:40 PM. Helped by Kristen Ranney.

I booked my apt online easily. Greeting and atmosphere was friendly. I was informed of issues with my vehicle with iPad photos. I was happy with the service and price. I would recommend to my friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Quick and easy

By NewKiaGal on 4/2/2017 at 10:10 PM. Helped by Vanessa, Steve, Will.

The experience was easy and pleasant. They were very helpful and accommodating. I feel we were treated fairly and received a decent deal. We would be likely to use them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Steve Jackson on 3/25/2017 at 5:24 PM. Helped by Kristin Ranney.

As always everyone at Gary Rome Kia were helpful and friendly. Service took no time at all. Kristin as alway was happy and always has a smile on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Service

By acfont56 on 3/19/2017 at 12:58 PM. Helped by Alfred Fontaine.

Car was finished quickly, and it was also cleaned I will recommend this Gary Rome to .anyone who needs to have there car seviced, Thank you for taken such care of my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By r5916 on 2/24/2017 at 10:38 PM. Helped by Kristen Ranney.

My vehicle had a rustproof recall and I received quick and excellent service. The service took about an hour and I received a call when the service was completed.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2011 Kia rio

By Shadow819641 on 2/14/2017 at 7:21 PM. Helped by Gary rome.

This place is horrible. They sold me a car they power washed the engine on. As it was breaking down, they would claim my complaints were normal wear and tear. When the problems were too big to ignore the answer was out of warranty. I am upside down on this car and I can't even drive it?? They should consentrate more on actual customer service and less on writing fake reviews to improve ratings

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Hndsum1949 on 2/5/2017 at 5:30 PM. Helped by Cynthia.

They Always Deliver Excellent Service and I Would Reccomend them To Everyone. I Always Use Gary Rome Of Enfield For All My Vehicle Service. Thanks Gary Rome Kia Of Enfield.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By dl64 on 1/26/2017 at 11:38 AM. Helped by Inknown.

Had my oil changed and tires rotated on Sat 1/21/17. The service woman was very friendly. Didn't have to wait long. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly & knowledgeable salesman

By wheels on 1/6/2017 at 7:14 PM. Helped by salesman, financial person.

Did everything they said they would do with very fast and efficient service. I left very satisfied and happy with my purchase and the experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quick

By Dmorace1218 on 12/31/2016 at 11:00 PM. Helped by Do not remember.

Went in for an oil change a few hours before my appointment. They ended up getting me right in and done right away. Its always great to see Gary also.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

2004 1500 truck for beautiful Sorento

By Klr650 on 12/30/2016 at 8:59 PM. Helped by Michael Robare.. real good man I enjoyed talking to him and I thought he helped me.

vehicle really good for me and I gotta tell you I've never driven a vehicle that handles the road this well ..it's not a car not a truck in between and I just took it on Frozen ice pack for half the road and the other half is black top and it goes straight just as nice as can be... I really like the vehicle

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

new car

By KiaCars on 10/31/2016 at 2:26 PM. Helped by Richie McBroom, the man in financing.

Bought a new 2017 Kia Sorento. Love it! Had to haggle a little for the trade-in value of my old Kia, but ended up somewhat close to what I was expecting.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible

By Easy to please on 9/30/2016 at 10:44 PM. Helped by That does not matter in my opinion..

Work not done and when I took it back in to get fixed they told me my car was not safe and it cost $550.00. Let them do the work and when I got it back the airbag light was onand my window button was broken. When I ask them about it they said "well the mechanic didn't do anything around those places." It felt like revenge for the bad review I left.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change,2014 KIA Cadenza

By Cadenza 14 on 9/28/2016 at 4:15 PM. Helped by Kristen,service advisor.

As a new customer,Service was timely and complete and Kristen was very professional and attentive. I will return for any future work and I want to meet Gary's dog!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and Quick!!!

By Brewin on 8/17/2016 at 5:01 PM. Helped by Al Fontaine.

I recently visited Gary Rome Kia for a service and Al Fontaine was the employee that helped me through every step of the process! I can't say enough how excellent he was! I knew every thing that was going on with the vehicle as well as was checked on by Al while waiting repeatedly just to reassure me that they didn't forget about me and that everything was going smoothly! I was so comfortable at the dealership and will continue to return for every service necessary! Thank you Al!!!

I would recommend this dealer.