Dealer 2-Year Rating

Overall Rating

1.4 / 5
Customer Service
1  
Friendliness
2  
Overall Experience
1  
Price
1.5  
Quality of Work
1.7  

Dealer Reviews

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Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Glad you're doing your research, I did not. Keep Looking

By Displeased on 5/2/2019 at 7:04 PM. Helped by Pre-owned Sales manager.

I purchased a 2016 GMC Acadia Denali from Gateway Buick GMC. I came with my own financing & purchased late one weekday evening. I didn't realize until the next day that they gave me two key fobs but only one key. First problem! I called my sell's guy the next day. He's unable to provide a free second key, that'll be $50. Wow! Not even a full 24 hours later and I can't get a 2nd key to my $30k truck! Here's the good part, 3 days later it rains and all of the shiny stuff washes off my tires. I notice a nail in the side wall of the rear driver side and that all 4 are really worn. I called the service manager & was told once you drive it off the lot, we're not responsible. I took it in to THEIR service department the next day and asked if they think the tires need to be replaced. They said if not today, definitely at your next oil change, which in this case will be MY FIRST! I still have several thousand miles before my first oil change as the truck's not even a month old. But needless to say I will have to purchase $800 tires. Please stay away from this dealership! I got my dream truck but I'm not sure how these tires passed any factory safety inspection, as the truck is still under factory warranty! Please go to Sewell. I literally had an Enclave on hold at Sewell and opted for the Acadia - Denali my dream car at Gateway. You cannot beat customer service, which Sewell Buick GMC Dallas has always provided me. I also experienced the bait switch here! Came in because of an internet price on an Enclave and happen to see my dream vehicle which wasn't on their website at the time. Please spend your time and money elsewhere, consider yourself warned. I think its reasonable to expect a certified used car that's undergone a 26 point safety inspection, to have reasonably new tires, when you drive it off the lot. The wear on these tires would've been a deal breaker, had I noticed in the light of day!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Service

By Roger08 on 1/2/2019 at 3:44 AM. Helped by Marcos.

Eddie Vargas the general manager of GatewayGMC offer bad service. I visited 4 other GMC dealerships and they value my trade in over $17k but Mr. Vargas was devaluating my trade in, he also did not wanted to sale me a car from his dealership even do I already have been approved for $49k. from my bank. The sales agent was great but the general manager offer bad service at all times.

I would not recommend this dealer.

Overall Rating

1.7  

3   Friendliness
1   Overall Experience
1   Price

Bait and switch

By Pclaytor on 12/8/2018 at 3:18 AM. Helped by Robert Pope. Robert was just doing what his supervisor told him. Terrible customer service.

I drove over an hour because of two internet prices they had posted. Their saleman knew I was coming to see these two vehicles. They raised the price thousands of dollars and would not honor their posted prices. This is a true BAIT AND SWITCH. They expect you to just accept the higher price and close the deal. The Dallas Attorney General needs to look into this business. They are ripping off the general public and no one is doing anything to stop it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Stay Away

By Concerned buyer on 12/7/2018 at 12:31 AM. Helped by Eric.

Got a quote in writing set up appointment to look at vehicle. Dealer called night before the appointment and twice morning of appointment to make sure I was coming. Drove over an hour and vehicle wasn't there. Said owners flew in and where driving it. Voiced my disapproval and left. Called them to see if they could send pictures and deliver the car. After several phone calls and picture sending they send me the numbers and the quote was $1800 more than the original one that I have in writing. Blamed the manufacturer and wouldn't honor the original written quote which was advertised on their website. BAD BUSINESS!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Beware!

By Ancrocker on 9/22/2018 at 4:53 PM. Helped by Bill Lavender.

Women BEWARE! Gateway was THE WORST dealership I’ve ever dealt with. I went alone since my husband had to work thinking it wouldn’t be that bad but I was WAY WRONG! First round of negotiations with Bill and his finance team they started out with the MRSP price. I told them no, here is the advertised sale price and that’s where we start. Bill didn’t seem to like that.. maybe he didn’t think I did my homework on the truck.. so he went back to his finance guy & came back but had added in ridiculous fees and low balled my trade. I told Bill no, that wasn’t going to work and try again. He snickered at me, shook his head and said things like “it’s just simple math”. He went back again and he came back with an even more ridiculous offer- Bill and his team at Gateway obviously didn’t take me as a serious buyer. I’m sure if my husband had been with me, he wouldn’t have treated me that way, saying thing like “maybe it’s too much car for you”. But this NIGHTMARE gets better.. when leaving I asked why they gave me such a low offer on my trade..Bill told me it was in excellent condition except for that long scratch down the drivers side. I was shocked to go outside and sure enough they had put a 24 inch scratch down the drivers side door which WAS NOT there when I drove it in! Extremely upset, Bill told me “yes it was there, Amy”. Back and forth he was arguing with me outside the dealership until I just LOST IT!! Then all of a sudden he gets a magic solution and buffs it out!!! Never in my life have I seen a tactic like this used to low ball my trades! It was some type of black rubber compound to make it look and feel like there was a deep scratch on it. No apologies from Bill he just said “it must have rubbed up against something back there.” So upset at how I was treated I told my husband who emailed there general manager Jamie Juarez, with no response from him either. So save yourself money and a big headache and drive a little further down to HERITAGE GMC in Rockwall. They reasonably negotiated with me, gave me $3k MORE for my trade and I got exactly what I wanted!! This incident happened 9/5/18- and never heard a single response from them so this must happen often with this dealership. I know companies pay for reviews but this one is for FREE! I would like to tell Bill, Jamie and the finance manager that yes I do know how to do “simple math” I am a CVICU nurse so I use “simple math” daily and I would LOVE to send you a copy of my bill of sale from Heritage GMC Rockwall so you can see exactly what you laughed at.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with Brad was very, very pleasant.

By Snowball7 on 11/4/2016 at 7:51 PM. Helped by Brad Carroll.

Brad has went out of his way to ensure I get the type of vehicle that best fit my taste. I will recommend Gateway Buick to all my relatives and friends. He did not hassle me, he was honest with me, he worked hard for me to get approved today with his Finance Team. I truly do appreciate his courtesy and sensitivity to my needs, not needs of the company but to making the customer HAPPY. I feel thus far that Buick is my new car family. Sincerely, Ms. Ella (Joella) Brown

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy

By Douglasjaysmith on 11/2/2016 at 5:24 PM. Helped by Brad.

Brad was very helpful and knowledgeable. Got in and out. No hassle. Was able to pick what i wanted at my budget and they made it work.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WILL NOT HONOR WARRANTY

By bmwood1980 on 9/15/2015 at 4:16 PM. Helped by Service Dept..

I bought a 2014 Sierra from these guys. After I purchased it I noticed a vibration in the rear end at highway speeds and also when your driving and let off the gas. I have spoken to the service department several times on this matter. They always gave me the run around one of the older service guys even told me to replace the exhaust ! With that being said I did and that still did not resolve the issue. So I did research on this and found lots of people where having the same issue online. Well the other night my drive shaft snapped in half. The service department is now giving me the run around and are now trying to put the blame on me ! Even tho this problem was there from the time I bought the truck. The service department manager and one of his team members were both trying to team up on me on the phone pretty much telling me I was at fault ! I do not recommend this place due to the fact they will do everything they can not to warranty there vehicles. I still have not heard back from them on my truck and it's just sitting there. Bad customer service. 9/15 Update Gateway Buick GMC Did not honor there warranty !!! THIS LOT IS A CROOK ! THEY ARE MAKING ME FIX A TRUCK THAT WAS DEFECTIVE OUT OF MY OWN POCKET

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

was sold a lemon bad

By Kathy P. on 7/27/2015 at 12:46 AM. Helped by Robert Pope.

Bought a Buick lacrosse used 2011 back in 2013 From the very beginning I felt like I was pressured into a quick decision from my sales person Robert Pope .After buying the car I had a death in my family made a road trip home discovered the tires was 3 different brands all warn out to different degrees 2 was worn below the legal limit . I was told this at another Buick dealer ship in miss.that I took the car to because the tires thump so bad on the trip .I got back in town went straight there to gateway they would only replace one tire .Also I had mentioned the car would not change gears properly I felt like something was wrong with the transmission they did check it and said that it was fine .After there servicing my car the battery was dead I had to buy a new battery it has been one thing after another with this car now it's back at gateway in the shop and the transmission is out .. And the price I paid for the car I could of bought a brand new car ,I'm very disappointed with gate way and Robert Pope. High pressure from the sales men Robert Pope resulted in me not knowing I maid a very bad deal for this car .

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nightmare!

By dont buy from gateway,123 on 4/15/2015 at 6:41 PM. Helped by Kelly,Brown.

Bought a used truck from the used car lot. After 2 paper tags and 3 months later. I found out the dealership never had tge title to sell it to begin with. The truck was on Cargurus for over 60 days. That gave them more than 6 months to get a title. I had to hire a lawyer. Then the dealership told me to file for a lost title. Um,I didnt lose the title and thats not what you sold me! After just under a year they gave me the money that i put down. Nevermind all the payments i made. They even tried to charge me a rental fee. No class! Will never go back to them again. Go to Classic Cherolet. Gateway says they got it? All but the title. Cost me thousands. You want to lose money go to Gateway.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gateway Buick/GMC

By hrmorse on 3/4/2015 at 1:06 AM. Helped by Bill Lavender.

There is only way to describe my experience at Gateway Buick/GMC and that would be excellent. Bill Lavender from the moment I told him that I would be needing a new vehicle and what I was looking he took control of the situation and within a day, he found the exact vehicle I wanted with exactly what I needed. Before I left with my new car, Bill ensured I understood how to use all different capabilities with OnStar, how to use the GMC navigation and how to set up my phone with the use of hands free. I must admit, the GMC is really user friendly and all of your controls can be done through voice commands which I love because you don't have to look around for things while you are driving and that is a huge safety factor. I love me car and it is fun to drive. Gateway, you have a great asset in Bill Lavender, because he loves his job and it shows. He wants to ensure that you are happy. It is extremely noticeable, that he cares more about you than making the sell. Because of Bill you have repeat family business with Gateway Buick/GMC.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bad sales man and general manager

By ptaz on 2/11/2015 at 1:35 AM. Helped by Steve Essex and Jamie Juarez.

i went to buy a truck for my husband did the deal and took it home and my husband got up on the freeway and the transmission goes out, i wait for the next day in the morning and i have the truck seen by my son and come to find out that the truck has been wrecked on both the front and the rear, some parts were heated and straightened not replaced that made it unsafe to be driven, I asked to have it fixed and they said no. they were rude to me and my son when he tried to speak with them about the truck being bad, they said it was my truck and the only thing they could do was get me another truck i did to want that was more expensive or they could send the truck to get it fixed with my warranty that i was paying and fix the back light that was broken. i got luck and did not get the trek. i had to have someone pick up my trade and they did not get the keys or key pad.. I received an envelope in the mail the following week with my keys and my key pad all broken and bent. I am still waiting for my check that they cashed that was part of the down payment and the loan was not funded. it should have been returned. Please be careful when dealing with Steve Essex salesman and the general manager Jamie Juarez.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr.Price

By price83 on 9/7/2014 at 2:43 AM. Helped by Charles avens and Steve.

Love the service center at Gateway Buick&Gmc.Every time i take my vehicle their for any type of service they always ready to get me taken care of as soon as I pull in . and it has been like that since I bought my vehicle from there and the service hasn't changed since. Great Guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cudos for Salesman Steve Essex

By keystonecop on 7/31/2014 at 3:53 PM. Helped by Steve Essex, Blake Ebenkamp,.

We discovered Gateway and met Steve Essex on June 11, 2011, the day we selected and purchased our 2011 Enclave for wife Gwen. We were struck immediately by Steve's friendliness and competence and his ability to establish great rapport with our family. Steve showed us the car Gwen had picked on the internet, and then we decided on a different Enclave. The key to Steve's success in my opinion was being a facilitator, and letting the product sell itself. That was the beginning of a great relationship among us, Steve, and the Gateway family. I take our Enclave whom we have named Pearl for her diamond tricoat color, exclusively to Gateway for service. I enjoy visiting with Steve and other staff members on my visits. Our next purchase was a 2012 Lacrosse "demo" (Little Red) which required a couple of cosmetic touches...Once again, Steve was my go to guy, and he made the make ready and available loaner car a smooth experience. Most recently, my daughter was on the receiving end of a T-bone accident in our 2009 Silverado, which she credits with saving her from serious bodily injury...USAA totaled poor PUK ...so, what else? We called Steve on the hunt to replace poor puck which gave its life to save Jennifer. Last night our family ventured to see Steve at the dealership on what was scheduled to be his day off...Jennifer drove away in a gorgeous 2014 crew cab GMC Sierra loaded to the gills! We salute Steve Essex as a salesman extraordinaire, and the entire Gateway family for taking care of our family. We have been a GM family for may years, and have settled on Gateway as our source of transportation for the present and future.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Auto Salesman Steve Essex

By Chanelcapri on 7/29/2014 at 9:19 PM. Helped by Steve Essex.

I have my first car in my name, earning my own credit, thanks to the hard, persistent work of Steve Essex. I can't thank him enough for being a trustworthy, dedicated worker and successfully helping me find the perfect car for the best price! Great dealership with excellent service and I highly recommend Steve Essex as a salesman. Thank you, Gateway Buick GMC!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great salesman Steve Essex

By curtmiller on 7/20/2014 at 5:47 PM. Helped by steve essex.

Overall superior salesman I got a great price And bought the car without Driving or seeing it in person. Car was 100 percent as Steve described.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Good job

By joelthatswup on 4/14/2014 at 5:10 PM. Helped by Blake.

Blake does a good job every time In go for service. Very knowledgeable of Gm products.Nice waiting area and free water , but need some free food while waiting over an hour.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional group. Purchased 2 vehicles at this...

By rmchenry on 1/9/2014 at 8:40 PM. Helped by Charles Avens.

Very professional group. Purchased 2 vehicles at this dealership and the entire car buying experience has been great. Charles is the best service man ever. Very courteous and professional. Always greets with a smile and just takes care of everything for you to include getting your vehicle detailed.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
2   Overall Experience
2   Price
3   Quality of Work

While we are pleased with the car, there has been an...

By 98mustanggt on 8/28/2013 at 11:51 PM. Helped by Evan Palmer, Stewart Cloer.

While we are pleased with the car, there has been an unresolved issue since the test drive. Whatever you do, get the 30 day "certified" warranty in writing. Here is what has happened : July 27 - after test drive, deal made (paid full asking price) & noticed rims were discolored ( both men said it would be taken care of) since Gateway has the 30 day unconditional warranty ; this was a major factor in our decision to buy. July 28th - took delivery of the car; the detail guy said the rims needed to be buffed out since the clearcoat is damaged July 30th to August 14th - we made multiple emails and phone calls to resolve this issue Aug. 16th - had an appt to see Larry in the Serv. Dept - I took a day off work, spent over 2 hours waiting for Jaime(another manager) to look at our car. I was told he was unavailable and no one else could make a decision; Mr. Cloer authorized the rims to be polished but Larry said it would not correct the issue, and suggested possible refinishing with approval from Jaime. I explained we were going out of town and thus would go over the 1000 mile limit - Larry gave me nothing on paper, but said the computer would verify the date and mileage. **** this week my phone calls to Larry have gone unreturned; today I left a message with Jaime - no response. As of Aug 28th, Mr. Cloer refuses to do anything since it is cosmetic appearance, not mechanical. The warranty says NOTHING about whether or not it is mechanical. They simply tell you what you want to hear to make a deal. Evan is a nice guy, though. They will not commit to honor the "unconditional" warranty or the word of their employees ! I felt that we have been given the run-around since the test drive. This Lexus is the nicest car we have ever owned & since buying it used, we really wanted it to be right. Gateway made sure it was NOT right !!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding dealership and service dept. We've...

By KLWilkerson on 6/14/2013 at 11:26 PM. Helped by Randy Morgan.

Outstanding dealership and service dept. We've purchased 2 vehicles here. Randy Mogan is excellent. Hands down best experience we've ever had purchasing any vehicle.

I would recommend this dealer.