Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By jjburrows354 on 8/21/2017 at 11:29 AM.

Came to Gateway to have my 2015 Outback serviced. Once at the dealership the sales staff informed me that the 2018's had arrived. After a discussion about all the new upgrades Lance was able to locate me exactly the model and color I wanted and negotiated a good deal on my trade-in. This is my second purchase from this dealership and I'm sure it will not be my last.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Xx on 8/20/2017 at 11:02 PM.

Kyle was professional, understanding and very helpful. Our experience was excellent buying our Outback. We would highly recommend Kyle and Gateway! Great dealership with great pricing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressed

By SATISFIED NEW CAR BUYER on 8/20/2017 at 7:02 PM.

Was going to get pricing and hoping to get a reasonable deal. Met with Steve and Wendy and they worked with us to obtain the vehicle I wanted, At no time did I feel pressured or just getting the sales pitch These two really worked with me and listened to me to arrive at a deal that was fair to all, I would highly recommend then to all looking for a new car,

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience - Very Impressive

By k on 8/17/2017 at 12:32 PM. Helped by Jeffery Little, Sales.

Gateway Subaru has taken customer service to a new level. I found all the staff extremely friendly, and courteous. Wendy Schiavone welcomed me into the dealership and demonstrated a thorough knowledge of Subaru products as well as processes involved in automotive sales. Jeff Little went the extra mile and helped me determine which vehicle would best meet my needs. Zach Nagler demonstrated a clear insight to the financial process. It is obvious from start to finish, staff work as a team and are passionate about the Subaru products.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Kyle

By BJ Jones on 8/13/2017 at 12:25 PM.

We were just going to get pricing but drove home a new legacy! A great experience by visiting Gateway. I'm sure my friends will be excited!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a new car here is a pleasure

By doctorg13 on 8/11/2017 at 5:44 PM.

This is the 4th Subaru Outback I have purchased at this dealership and I wouldn't think of going anywhere else. Of course, excellence starts at the top with Wendy Schiavone...she is knowledgeable about her products, responds to calls and questions in a timely manner and is always friendly and helpful in the process. Jim Stein, our salesperson, is professional, efficient, personable, and has the highest integrity you could want or expect. In addition, Zach Nagler, provides the financial assistance needed without being overbearing, yet informative and helpful. What can I say?....this dealership has it together!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

A pleasure...

By R Revel on 8/9/2017 at 12:33 AM.

I was forced to purchase a car because my vehicle was stolen and wrecked. Gateway made the experience straightforward. I did a lot of research and I ended up at Gateway because they had a lot of inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By advnerd on 8/8/2017 at 3:11 PM.

Outstanding, personable team at Gateway! Had my vehicle and all paperwork ready to go. Best Subaru dealership in the Mid-Atlantic if not East Coast.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Personable

By mkellam on 8/6/2017 at 7:27 PM.

Very friendly. No back and forth about price. Not pressured into buying extras. It not take all day. Very comfortable waiting area with snacks. Dog friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great 1st Experience at Subaru

By berlinjohnsons on 8/2/2017 at 3:47 PM. Helped by Jeff Little.

We just bought our first Subaru, and had the best car-buying experience we have ever had. Our salesperson, Jeff Little, was very professional, and not pushy at all. We had the same experience with the manager and finance. The original asking price was reasonable, so we did not need to haggle much, which is the most stressful part of car buying. Jeff reviewed all the features of the car with us several times, including going over highlights from the manual, which I believe is standard at Subaru dealerships. We would definitely shop here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By Dave Scott on 7/25/2017 at 12:13 AM. Helped by Jeff Little was our salesman. Great guy and extremely knowledgeable..

This being our third Subaru, we wanted a solid dealership. We had friends that purchased their last two cars from them. We're very happy with our transaction and their knowledge of all the systems in our new Outback. These folks know Subaru's. Trust me, we shopped around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very profesional and courtious

By Last Car on 7/24/2017 at 7:28 PM.

Fantastic car buying experience. Buying a new car could be stressful but Lance made it very easy, no hard sell and a fair and proficient deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No stone left unturned

By Patios on 7/21/2017 at 3:32 PM. Helped by Jeff Little.

Jeff Little is the sales person you want to for all sorts of reasons: A. Quick and insightful response to my e mails. B. Thoughtful and intelligent reply to my question ( See C. for question ) C. Why should I make my purchase at Gateway Subaru ? D. Response covered all the bases

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By jnl5703 on 7/21/2017 at 3:31 PM.

Great friendly atmosphere. All employees present themselves in a highly professional manner. Have been dealing with Steve Wergin since the purchase of my first Subaru in 2014 (am now on my 4th) and everyone in sales, service, and supporting functions have been awsome. Once worked for a competing organization and, based on this experience, know this to be a superior dealership that strives mightily to be the best of the best. And Steve Wergin is far and away among the best of the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

What an easy transaction!

By Travelers on 7/13/2017 at 2:52 PM.

We unexpectedly decided to purchase a Subaru Outback while on vacation. We met Jim Stein and he was great showed us the inventory gave us all the info and price (which I thought was a great deal). We left, thought about it and went back to buy it. We were there about an hour and a half and drove off in our new car which we love! Car buying doesn't get any easier! Thank you Jim & Wendy!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Cross Trex

By Renee Clarke on 7/3/2017 at 9:33 PM.

Steve was very patient with us when we were trying to decide on a car. He went out of his way to accommodate our requests and we are happy with our purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely professional dealership

By Jim V. on 7/2/2017 at 3:42 PM.

Both Jim and Wendy are standouts within your organization...... Their professionalism and product knowledge are second to none that I've experienced. This is our first Subaru and thus far we are very happy to have selected the Outback at Gateway.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Joseph3346 on 6/30/2017 at 5:36 PM.

Kevin did at great job, I would buy another car from him in the future . All of the employees were helpful, and friendly Thanks Kevin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve Wergin is an excellent salesperson.

By Karen on 6/25/2017 at 12:45 AM.

I recently purchased my second Subaru Outback at Gateway Subaru. Steve Wergin. my salesperson, did an excellent job explaining all the features of the 2017 models and he did not try to sway me into picking a car that didn't suit my needs. He is personable, thorough, truthful, and customer minded in his sales approach. When I chose features on the car that were not available at Delmar, Steve quickly contacted Annapolis to have a car delivered that met my needs. He took a long time to explain features on the car instead of rushing through it to make a sale. I have had several cars in my lifetime and by far Steve Wergin is the best salesperson I have ever had. Once you meet him you feel you have known him forever and will choose him again as your salesperson. Zach Nagler was wonderful helping me with financing and Kevin Miller assisted me before I was able to meet with Steve.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever.

By Tracey Himmel on 6/24/2017 at 11:39 PM.

I give gateway Subaru a 5 star rating.everyone made me feel at home.my sales person was the best.I Wil return again and recommend anyone if looking for a great deal go to gateway.

I would recommend this dealer.