Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.6  
Friendliness
3  
Overall Experience
2.4  
Price
3  
Quality of Work
2.9  
Service
2.1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gault People are People of their word.

By Phil Tonelli on 7/25/2018 at 2:26 PM. Helped by Bogey.

I live in both Maryland and Pennsylvania. When we were shopping for my wife's car we were hesitant to go as far as NY because of having the fear of issues that needed addressed by the dealership. After speaking with Bogey on the telephone we decided to make the trip up to look at a particular car. We ended up purchasing the car, certified Used, that day and still had reservations/concerns that it was so far away if we had an issue. Before leaving with the car we noticed the AC wasn't blowing cold air. Bogey sent it to service and they added a tad bit of Freon and we had ice cold air. I raised the concern that cars don't "burn/use" Freon and Bogey assured us we had is word and they would back the car. Obviously we had reservations but I trusted him at his word, which is very rare for me because unfortunately many dealerships out there are not trustworthy. A little over a year later, and although still under CPO warranty, the AC stopped putting out cold air. We took it to a local BMW dealer for service thinking we would only be on the hook for $50 deductible. They evaluated the car and said the issue wasn't covered under warranty as there was a hole in the condenser that they feel may have been caused by a stone being kicked up and hitting it???!?! Now I certainly didn't agree with that finding and was faced with a bill of over $1000. Knowing we didn't get anything in writing about the existing issue with the AC I called Gault and spoke with Bogey. To his credit he remembered us, even though I'm sure he's had hundreds of customers since, and remembered our bringing the AC issue to his attention the day we bought the car. He told me he would confer with his Manager and get back to me as soon as possible. The next day he called and told me they would take care of the issue, no further questions asked. Our car has been fixed and we were not thrown into a position where we had to fight for what was right. Gault earned our business when we originally purchased the vehicle and has forever earned our respect with the way they have treated us since the sale. It would have been too easy for them just to turn their backs on us especially since we are from so far away with great unlikelihood of purchasing there again. We were treated like we are valued and because of that we will absolutely including them in our future searches for vehicles. The fairness and treatment we have received is hard to find anymore and we will happily make the journey back. Thank you Bogey, and all the others at Gault, for reminding us that there are still companies out there that value a handshake and are trustworthy. Phil and Amy Tonelli

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

I'd stay away from their "service" whenever I can

By ravellin on 4/30/2018 at 9:51 PM. Helped by service center.

Made online service appointment, requested a loaner. The same day received an acknowledgement and a few days later - confirmation. Called on the day of the appointment to confirm. First attempt had me on hold for 20 min, had to hang up. The second attempt had me forwarded to answering machine. Upon arrival, they asked my name, said they don't see any appointments, no loaners available, suggesting that I come next day or make an appointment. No problem, I can leave the vehicle, do it whenever, just help me get home now - the response, as if it was pre-recorded - "no loaners available". What??? After TWO confirmations? Do I have to just keep leaving work until THEY find it convenient??? What a nice treatment after spending over $200k in BMW vehicles at the very same dealer! [censored]

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible BMW Service

By Lisa G Zemgulis on 2/16/2018 at 5:56 PM. Helped by Charles Moomey.

I have owned my BMW for less than a year. During the past 9 months, my car has been in for service 6 times. I have had rough idling issues, bad ignitors, computer issues, a power window issue, and a trunk that would not close. My idling issue was not properly addressed the first time so, I had to return. It was supposed to be under warranty however, I was charged. I was told I would receive a refund by check in the mail. It has been a month and no check. There were 2 occasions on which I left messages for the service dept. I did not receive a return call. I had to call back. When I purchased the car, I was told that, whenever I brought in in for maintenance, they would wash my car. It never happened. Please. Read all the reviews before, you decide to visit.

I would not recommend this dealer.

Overall Rating

3.4  

3   Customer Service
5   Friendliness
3   Overall Experience
4   Price
2   Quality of Work

Fair long-distance purchase experience

By Tonger on 12/27/2017 at 11:10 PM. Helped by Chris Aponte.

We completed a long-distance used car purchase with Chris Aponte of Gault Auto Sport. Chris was very responsive in answering questions and did a great job of communicating the condition of the car. The transaction was completed smoothly and the car was in great condition when it rolled out of the transporter trailer. Update Jan 2018 - Minus two stars for Gault Auto Sport not filling in their portion of the title transfer - twice! The first title I received from them was just sent without any signatures. I sent it back to them overnight and asked that they complete and notarize their signature. I got it back with the notary signature but not the seller's (Gault BMW). Needless to say, I waited 30 minutes in the tag office and didn't get my tag because of their oversight again. Now, I have overnighted it to them a second time ($90 in FedEx fees so far) in the hopes that they will finally get it right.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Just awful service!

By Clk77 on 12/22/2017 at 1:37 PM. Helped by no idea.

The BMW service department is probably the worse service Dept. that I have EVER been to. They rarely answer the phone, are slow as heck and SO overly priced. I had my oil changed and next thing you know, I need front brakes and pads for $750. Are you kidding me! Nobody answers the phone between noon and 1pm. You go in for one thing to be fixed and next thing you know there are 2-3 more things they say needs to be fixed. a former employee told me that they fabricate things so make more money! Just awful!

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Lousy Service and Lame Excuses From Male Chauvinists

By McG on 8/3/2017 at 9:09 PM. Helped by Joe.

We made an appointment to have our 750 series BMW serviced due to recalls. The appointment was scheduled WEEKS in advance for a Friday morning and we were told the car would be finished by the end of business that day. In the late afternoon, they called to say the car would not be ready until Monday. Mind you, these were factory recalls that they knew about in advance and should have known exactly how long the repairs would take. The excuse was that some of the staff was on vacation and they didn't know they would be short staffed when they promised it by end-of-day. REALLY?????? I'm sorry, but when you pay as much as we do for a 750 series, (bought from Gault), your car should take precedent over other cars that were scheduled that day. So, guess what?? We get a call on Monday that the car would not be ready until Tuesday!!!! On Tuesday afternoon they called to say they were still waiting for a part and the car might be ready Wednesday. Finally on Wednesday evening they called and said the car was ready. My husband was out of town and I did not have a way to get to the garage to pick it up. They said that because we had such a bad experience with them, they would drop it off at our house between 10 am & noon on Wednesday. So, I rearranged my schedule and moved things around so that I could be home during those hours. Guess what???? 12:15, still no car! I called them and, of course, got voice mail. I left a message politely saying I was totally inconvenience by cancelling things that morning only to have them not show up and asked them to return my call. In the meantime, my husband called them from out-of-town and insisted they get the car to our house ASAP. The excuse was that they were busy because people are on vacation and they lost track of time. REALLY????!!!! That's a stupid, lame excuse!!!! If it was true, which I don't believe, they should have called me and told me they couldn't meet the commitment. They did deliver it about 2 hours after my husband's phone call. However, no one ever returned my call or contacted me personally to apologize. Bunch of rude, inconsiderate, lying male chauvinists.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

The worst customer service you will experience in your life.

By MrsEducated007 on 6/14/2017 at 10:40 PM. Helped by Patrcia, Joe, Jim.

I had my car serviced here and I will never do it again, they are very unorganized and unapologetic about it. I made an appointment for early in the morning and received no phone call to tell me a quote for the services it would need, I called many times no one answered the phone until I got fed up and went into the shop to find out they had no clue where my car was. I spoke to a supervisor and he said they thought I had no appointment so they left the car there to sit, he condescendingly said sorry and that my car was next. The next evening I went to get my car and they left a note that said my car was cleaned, and it definitely was not. Based on this experience I will not ever deal with Gualt and I will be buying my new car else where. The owners of this company would benefit from giving their employees a training class on customer service, as well as efficiency and organization. If any BMW dealers within a 2 hour drive have excellent service I would be willing to buy a new car and service my vehicles there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By AB on 10/26/2016 at 3:11 PM. Helped by Bogey.

Gault is great. I bought a new 535xi and I love it. They pick my car up and leave me another when I need service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience with Repair Shop

By Cindy on 10/10/2016 at 6:40 PM. Helped by Richard Diehl.

In 2012, I became a first time owner of a BMW, and since that time have purchased two additional ones. Recently I was involved in a mishap that left my one BMW damaged. I was so relieved to know that Gault BMW was a preferred body shop by my insurance company. Within one week of the accident Gault had my car fixed using all genuine parts. I was so impressed with Richard Diehl the adjuster for Gault and the staff that worked on my car. I just want to say thank you not only for an outstanding job but also how quickly you completed the repairs. This is only one of the reasons I keep coming back to Gault for all my automotive needs.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not trust the service department/mechanics or employees

By JC9999 on 10/2/2016 at 5:49 AM. Helped by Tim Parke + whichever mechanic conducted my PPI.

Purchased a 2008 M3 from Tim Parke, a person who works for Gault BMW (unsure in what capacity he works for them in, this was a private party sale). I purchased sthe vehicle and had the car shipped across the country after having a PPI (pre-purchase inspection) performed by Gault's mechanics/service department. The PPI failed to show ANY of the following issues which I discovered upon receiving the vehicle and my first 2 weeks of ownership: - Rear undercarriage felt liner had holes cut in it and was severely torn in multiple places - Both left and right front fender liners have broken attachment points where they connect with the undercarriage felt - Car has a significant amount of interior rattles comig from the center console and speakers when driving (audio system turned off) - Car consistently makes a *clang* noise when the engine is coming on and off load, suspect that it is an issue with the driveshaft or differential - Front door card is loose/not properly attached to the door frame - Exterior l trim below the front passenger window was shoddily glued on; there is a visible gap when viewing it from the inside of the car - Wind shield washer resouvoir has a leak in it - Tim failed to send me multiple things promised with the purchase of the vehicle, such as touch up paint and thr front bumper tow hook eyelet cover. I told him about this and received no response; ive texted him and emailed him multiple times in the past month, zero responses - PPI conducted by Gault's service department and mechanics failed to detect ANY of this. I doubt that they ever sat in the car or turned it on, let alone actually performed a PPI. Long story short, avoid this dealership, their employees, and service department/mechanics; they are typical shysters and not to be trusted. Save yourself some time, money, and regret and go with a more reputable dealership in the Tri-State area, even if it's a further drive. There are plenty of great dealerships and indy shops, this is NOT one of them. Lesson learned on my part for sure, never again will I not have a used car PPI'd at a dealership that does not have an extensive and outstanding reputation.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SUPERB SERVICE, THANK YOU GAULT BMW!

By bmwlover on 11/3/2015 at 5:04 PM. Helped by Joe Kiesecker.

My letter text to the owner of Gault BMW: Dear Ms Gault, I want to extend my sincere thanks to your service team, led by Joe Kiesecker, for their outstanding “no-notice” support they provided me on Friday, October 23rd. I was in Endicott that day for a busy day with clients and U.S. Government customers at the Huron building down the street from your place, having driven my 2015 550i up from the metropolitan Washington DC area the night before. For some reason that morning, the car started very rough, and a dashboard warning of “drivetrain malfunction, drive car very slowly” popped up. Uh oh. Very strange, not to mention the horribly rough ride two-mile ride into town from the hotel. And, I’m five hours from home on a Friday. Remarkably, your dealership was just blocks down the road. Most importantly, Joe Kiesecker could not have been more accommodating. He took my call out of the blue and immediately accepted a drive-in emergency appointment. He had one of his folks drive me to the Huron so I could conduct my business there while he took care of my car. Whew. Nothing but superb service throughout by Joe and his team. He notified me when the car was ready, offered a shuttle to pick me up, and confirmed the car was fine, short of a possible software problem that triggered protection features. And that BMW is getting similar feedback as my experience, so I expect someday a fix will occur. THIS is what I call service. Ms Gault, I simply cannot say “thanks” enough for the truly professional, methodical, and most importantly, personal attitude demonstrated by Joe and his team. Joe even called me the following Monday to ensure I got home OK and the car was OK (it was). I don’t live in Endicott and didn’t buy from Gault BMW, yet I was treated as a member of the community who had. Words cannot properly describe the experience I’ll never forget. Perhaps your team can “bottle” this service model. Again, many thanks to you and your outstanding team!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Service has gone downhill over the last several years

By sultan on 9/25/2015 at 4:25 PM. Helped by rather not say.

We have bought several BMW's from Gault over the years, but my 08 335xi and hubby's Z8 will be the last ones. At one time our household had 3 BMW's. You call now and get an answering machine, when they call back you get a receptionist and they don't know who you are and they are 'just doing there job. You used to be able to call and the service managers answered and they would take care of things right away. You used to be able to get right in for service, now it 3 weeks. Not so at the Cadillac dealer...

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Very disappointing

By Gitti on 8/15/2015 at 2:58 PM. Helped by Temuri Bokuchava.

We had a horrible experience with Gault Auto Mall. My husband and I were looking for a used car for our two teenage daughters. We found what looked like an encouraging find through Kelly Blue Book on a used 2004 Toyota Camry. We called on a Monday evening and were encouraged by salesman “T” to come right in. We live 80 miles from Endicott and the drive would take about an hour and 45 min. so, we opted to go the next day and meet around noon. We both took a half-day of from work and headed south even calling the dealership to let them know we were on our way. The car was waiting for us outside the dealership. The inside of the car was filthy dirty and the stench was horrific. I didn’t even to sit in it for the test drive with my husband. The car itself was in really good shape but the stench was awful. T assured us they would detail the car to like new condition but that we couldn’t even negotiate a price because the car had not been through it’s 100 point inspection. He explained he would get back to us after the inspection scheduled for Friday and “No a down payment was not necessary”. Called T on Saturday morning and was told car had just gone into the shop but he would check on it’s status and get back to us. Twenty minutes later he calls us back “I have some bad news, the car was sold” No sorry, no nothing .

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

I purchased a used vehicle from their sister dealership...

By neonman on 9/23/2013 at 2:29 PM. Helped by steve/ service rep.

I purchased a used vehicle from their sister dealership Gault VW in Binghamton NY. I asked Gault BMW to inspect major systems as warranty was expiring. I noticed oil level was going down on long tips and decided to take it to another dealer. This was a car certified and sold by them to another owner. I purchased this car on a trade in at Gault VW in Binghamton at 53,000 miles in 08-2012. Note I never turned on airconditioner. I had Gault BMW service it and asked them to inspect all major systems as warranty was expiring at 60,000 miles. I told them my oil level was low also. After leaving them and paying them 150.00 for inspecting systems, I noticed oil was still low on long trips. I bought this car after warranty expired to another dealer. They said oil was leaking from gasket pan, bolt was over torqued an stripped. My AC unit was not working when I tried it. Then I tried to get it inspected and was failed for loose tie=rod. All of this should have been diagnosed at the time I asked them to look over car. No AC, oil leaking, and can't pass inspection. I traded in car for a new one from Keeler in Albany. Do not buy or get your car serviced at Gault BMW. It is obvious they do not care about yur car only your hard earned money.

I would not recommend this dealer.

Overall Rating

2.5  

3   Customer Service
4   Friendliness
2   Overall Experience
1   Quality of Work

The disparity between what the Sales department promises...

By nosepup on 5/5/2013 at 12:54 PM. Helped by Everyone.

The disparity between what the Sales department promises and what the Service department delivers is a chasm. Purchased a used BMW that they said they knew everything about; that they had performed all the service on the car since new. The car keeps developing significant problems and we have been in and out of the service shop way too many times already. The promise of a loaner BMW is true if you don't mind waiting a couple of months to get the vehicle in to the shop. Took multiple trips to fix an obvious problem. Very disappointed and seriously doubt I will ever buy again nor will I recommend to others. Sad.

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

My BMW service experience has been horrible! They...

By thanan2 on 4/26/2013 at 4:11 PM. Helped by Don't remember.

My BMW service experience has been horrible! They don't seem to pay attention to detail such as making sure the alignment is correctly performed, or the wheel and tire sizes match when installing new equipment. They're more concerned with volume turnover, as opposed to quality of their service. If you're a BMW enthusiast, I would not recommend going here. You might as well take your car to the nearest Kia dealer, and pay less. Generally, BMW centers offer complimentary loaner vehicles, but this dealership takes pride in charging customers $30/day rental fee and forwarding clientele to their in-house Toyota rental center next door. And there is no complimentary rental should you have to send in your car to fix a problem that they failed to address in the first place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very fair and personable service at this small dealer. ...

By bigred93 on 12/28/2010 at 4:15 PM. Helped by Rich.

Very fair and personable service at this small dealer. Seems to rotate sales managers often but there is a core group there that I have worked with that have been very good to deal with... sales manager started to give me the stereotypical hard sell but he must have been just rotating in from the used car lot. Rich is a good guy, knowledgeable, low pressure, and prices are quite fair (for the record I am one of those people who believe that the dealer needs to make a profit, too, so I'm ok when we split the difference between invoice and sticker 25% to them and 75% of the benefit to me). They also don't play games with marking up money factors, doc fees, etc. Warranty service experiences have been good - loaners are available although require a bit of lead time. Overall I am very happy to deal on a personal basis with a small shop rather than be nameless and faceless at a big dealer (which I have been, elsewhere). I am also happy to be able to negotiate straight up with honest folks who don't try and play games. It doesn't mean that they've always accepted my first offer, but I've been pleased with the final results and upon doing research on deals other folks have gotten I've always felt that I've gotten deals that were at least very fair. Regarding the commenter who gave them low scores on the surveys and complained to BMW NA... I have no information as to your individual situation and whether you were treated fairly or not. Setting that aside, I do know that BMW NA relies extraordinarily heavily on these surveys, and they can have a very meaningful impact to the economics of the dealership and the individuals there. It appears to me to be one of those "Lake Wobegon" systems where you need to be above average, all the time. Check out forums like Bimmerfest, which have the details. Personally, I don't think that it's a good system for anyone, as it makes dealerships far more focused on the survey when they should be focused on giving good service (and I am saying this about all BMW dealers, not just Gault). Given that the dealership is a small one, and if you were giving them 1 out of 9 when they need to hit an 8 average, I can frankly understand them declining to serve you if they came to the conclusion that you were not a customer they would be able to satisfy. I can also understand that you would prefer not to go up to Syracuse; I think a substantial amount of blame lies with BMW NA, their surveys and incentives.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
2   Overall Experience
1   Quality of Work

Long story short, numerous problems with vehicle they...

By plevine72 on 2/9/2009 at 5:40 PM. Helped by Chris Obrien.

Long story short, numerous problems with vehicle they couldn't fix, and when feedback was given to national BMW headquarters, local dealership wasn't too happy and literally barred me from using them from something as simple as an oil change ( I now travel to Syracuse, NY over 65 miles from Binghamton, NY for service)! Stay far away from Gault. I moved to this area from New York City and have dealt with 3 other BMW dealerships and have had EXCELLENT service, unfortunately, I can't recommend them for service!!!!I also took a claim out with the BBB for those of you whom are interested in learning more about this deplorable dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I needed an extra key for my 2001 325i. Unfortunately, I...

By bmwhype on 7/28/2006 at 11:46 PM. Helped by Dave.

I needed an extra key for my 2001 325i. Unfortunately, I was out of town away from the dealership that sold me my bmw. I had my dealership use their dealership discount to call Gault which processed the claim for me. Dave was super nice and the entire staff was nice. In the parking lot, some minivan was blocking my exit path and the staff immediately apologized and moved it out the way. I was in college back then so I thought they would treat me with disrespect but they have definately put customer service first.

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
3   Friendliness
2   Overall Experience
5   Quality of Work

I was interested in buying another BMW. I had used BMW to...

By ewatts on 11/27/2003 at 1:47 PM. Helped by Sales Manager.

I was interested in buying another BMW.
I had used BMW to trade
Sales Manager said " You want me to take that piece of junk"
I walked out of dealership.

Service is outstanding however, just Sales is horrible

I would not recommend this dealer.