Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
3.9  
Overall Experience
3.9  
Price
3.7  
Quality of Work
4  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Ash on 7/3/2019 at 2:54 AM. Helped by Lee Fox.

Lee Fox is the man to see!!! I was greeted as soon as i arrived. He was EXTREMELY helpful and patient as we spent the whole day looking for the right car with the right price. He did EVERTHING in his power to help me pull off the lot in a NEW CAR! The entire staff was awesome. They have a great area to entertain little ones, and even made us popcorn, and offered refreshments. The financing department took their time explaining and breaking down every detail of my loan. I am VERY GRATEFUL i decided to stop in, and would HIGHLY recommend that you do the same! THANK YOU Gay Family Kia!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond our expectations.

By kia on 6/25/2019 at 2:21 PM. Helped by Dylan Ebbs.

We went to Gay Family Kia via the Carpro Show. We messaged Dylan and he was quick to respond with pricing. My wife and I went in for test drive everything went well. Dylan was friendly , and even lowered our interest rate than what we had for our bank. Saving us money. The experience was exeunt and efficient.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unreliable

By JS on 11/21/2018 at 2:36 AM.

I was quoted a price through text message and over the phone. When I got there I was told I misunderstood and they presented me with a higher price. Not once did the salesman, sales manager, or the GM attempt to honor what they said. I wouldn’t go to this dealership.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

All is good

By ESLMC on 5/14/2018 at 4:23 PM. Helped by JT and the service department..

I am new to the area and have had 3 visits to Kia for various reasons. Each time my needs were met quickly and thoroughly. Service was helpful in letting me know what was due and was not needed to be done yet. JT was especially helpful and accommodating. I can recommend this service department with no reservations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Team and Dealership!!

By Q on 4/7/2018 at 8:21 PM. Helped by Jack McLaren.

After having the WORST experience at another Houston area Kia dealership, I found a 2018 Soul on Gay’s website. I requested contact on the vehicle and Jack called me back almost immediately!! I made a fair cash offer, and in under 5 minutes a deal was made! we set an appointment, I made the arrangements on my end, and even though I showed up over an hour early for my appointment, Jack expedited the entire process to get me out the door efficiently! Jack and the entire staff were super fun, friendly, and such a pleasure to meet and do business with! Ben was terrific and handled the financial end so smoothly!! No surprises, and such a great personable guy!! If you’ve never considered a Kia or are looking to purchase another, I highly recommend using Gay Kia as your dealership of choice! Give Jack a call!! He will show you a great experience!! Two thumbs up!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Nothing as promised

By Camoman on 12/21/2017 at 8:54 PM. Helped by Service.

After a three week advanced appointment for a 2 hour estimated repair turned into over 5 hours of waiting and a 2.5 hour wait on a promised shuttle to the shopping center just 2 miles away. So we declined when told it would be another hour til car was done ...2.5 hours later we're told only 15 minutes more....OMG this is the worst expierence ever...empty coffee pot, no snacks and waiting for people to go and get back from lunch had to reschedule our lunch plans and work day ...just very frustrating when people don't do as promised or respect your time...I'll find another Kia dealer to get my business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Kia Dealer!

By CourtneyLister on 11/16/2017 at 10:46 PM.

I just purchased my second car from Gay Family Kia, and have been consistently happy with the service provided. This last vehicle, which I got for my mom, left her impressed as well. They are very helpful, thoughtful, and don’t pressure you. I have nothing but wonderful things to say about both Kilan, the salesman, and Mike, the manager. They make the car buying experience SO easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great Experience

By Stu on 5/11/2017 at 3:06 PM.

5-10-2017. What a wonderful car buying experience. Dealing with Kilan Anderson and the Gay Kia group was as good as it can get, And drove away with a great Kia Sorento. Thank you all, Stu and Judy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thoroughly satisfied with my experience thus far!

By Daniel Boring on 3/24/2017 at 4:39 AM.

Gay Family Kia will have my business for life. More specifically, Kilan Anderson. From the first question I had to this very moment, Kilan has been there for me. My wife and I are currently in the market for a vehicle. After shopping dealership after dealership, (hearing the "same old same old") we finally ended up at Gay Family Auto. Kilan has been patient, kind, and understanding of our situation throughout the entire process. Although we have not yet purchased a vehicle, I know Kilan at Gay Family Auto is our Car Guy for life! Go see Kilan for a true #CustomersCome1stGuarantee

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Accommodating

By RobertsNanna on 12/20/2016 at 11:46 PM. Helped by Eric Gonzalez.

Helping my elderly parents to buy a car. They were very accommodating, helpful considerate, and efficient. The finance guy came to our area instead of asking them to go to the other office.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love love love KIA

By karriemyer on 10/19/2016 at 3:14 PM.

Trevor Tran was awesome to work with this is my second KIA Soul. Trevor really heard me and didn't leave during the process. Daniel was also very helpful, I LOVE GAY family KIA!!!!!!!.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Time Buyer

By bjacobs on 10/9/2016 at 5:54 AM.

After shopping for months of the car I wish to have in my life, I came across gay family kia with the model I was looking for ( color to top it ). Somewhat painless process, there is always some hesitates for the first buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new Kia Soul! Great Dealership!

By Yoli1029 on 10/3/2016 at 3:37 AM.

I shopped on the internet and drove out of my way to visit Gay Family Kia. It was worth the trip! Trevor was our salesman. He was very knowledgeable. He was very patient and answered all of our questions. He made sure we loved our Kia Soul. He even included leather seats to be added to the car. Made it such a sweet deal! The whole process was about 2 and 1/2 hours. From test driving to finalizing the sale. We are very happy with our Kia Soul. We will definitely refer friends to Gay Family Kia and Trevor!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

**Outstanding 1st car buying experience**

By Nathan Corgey on 9/22/2016 at 6:37 AM.

I came across the "summer on us" sale from a recommendation by my mother. I was a first time care buyer and excited but also nervous as anyone would be. After a nice greeting from my Salesman Kilan Anderson we began to talk about what I was needing and what we could work on amongst the limitless options. The entire time during our discussions and test drives he was always clear, respectful and also motivated. Taking Kilan and my mother's suggestions and advice I a brand new shining 2016 Kia Forte and I could not be happier with my purchase. Me and Kilan still stay in touch and I look forward to riding in my car and not my bycicle every day of the week. My first oil change will be happening this month and I plan on going to the dealership and expect nothing but the same excellent experience I received last time I was there. Continue you're ascent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Shawna S on 9/22/2016 at 3:52 AM.

I was so glad to revisit Gay Family Kia and work with Kilan. This is our 3rd vehicle and we couldn't be happier with the whole process. Kilan was very attentive, and didn't give up. He met our needs and then some. We look forward to working with him and this dealership in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Kia and lovin it

By Kathy G on 9/21/2016 at 2:25 PM.

My experience at Gay Family Kia was great!! The people are warm and inviting. Also very helpful and knowledgeable. I will continue to buy my cars from them. Great product and Kia stands behind their vehicles. I would recommend Gay Family Kia and the Kia brand to anyone. Thanks guys I appreciate you, and Kilan you are a joy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service! Fast and friendly!

By Nykiegp on 9/21/2016 at 12:03 PM.

Kilan Anderson is what every salesman should strive to be. Innovative, positive, friendly and sincere. Very helpful and knowledgeable. I love going to the Gay Family Kia. I should have bought my first kia there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By Tea Queen on 9/21/2016 at 1:02 AM.

I had an amazing experience at Gay Family Auto! Kilan Anderson is the absolute best hands down!!! He went above and beyond to assist my needs and even as far as helping me prioritize what was best for me and my family! I would definitely recommend all of my friends to purchase their next vehicle form him! He was very attentive and no pressure. He has an amazing personality...great for the car sales business! I definitelygive him 10 stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Kathy on 9/20/2016 at 9:21 PM.

Kilan Anderson was a pleasure to work with. He is very professional and very personable. Buying a car from him and Gay Kia was painless and fast. We would definitely buy from him again and will recommend him to our family and friends.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Experience Ever!!!

By grawls19 on 9/12/2016 at 2:57 PM.

I would not recommend anyone to shop here. This is the 2nd, but by far the worst experience we've had with a Kia dealership in a month's time when trying to purchase a 2017 Kia Sportage. The sales guy I was dealing with was Ben Waxmen at Gay Family Kia. First off I live in Richmond, Tx and prior to going all the way to Dickinson I informed Ben that i'd prefer to do everything via electronic means so that when I arrive in the office I just sign the finance paper work, grab the keys and go. Keep in mind I already had a pre-approval from a bank, therefore, the process to buy the vehicle shouldve been a breeze. Ben lied via text and email stating that all the paper work was done and submitted to the bank and the vehicle will be ready on Saturday, 9/10/16 when I come in to the office and that I should be there no more than 1hr, if that. I arrive to be greeted by Johnny Johnson (another sales guy) who informs me that Ben is on vacation, but supposedly did not inform anyone of his appt that he had scheduled for the day. Who on earth would schedule an appt two days prior to going on vacation and then not inform the person you scheduled it with?!!! Johnny ensured me that he could handle everything and attempt to pick up where we may have left off. So, Johnny couldnt find the vehicle that was on the deal and brought out 2 others with different prices from the original one. Then when he found the original vehicle he couldnt find the key, the paper was also not submitted to the bank, as Ben claimed and the price of the vehicle, according to Johnny, was not the same price that Ben assured me that I would be paying (via text). Additionally, I asked Ben two days prior to arriving if there were any other fees associated with the vehicle outside of TT&L, and of course he stated that the only price I'd have to pay for the vehicle was $21,870 + TT&L. However, after Johnny brought out a document showing dealer fees and document fees pricing over $800, not to mention a vehicle with a price tage of nearly $2,000 more than what Ben stated the vehicle would be. Not to mention Johnny informed me that since I was using a bank that wasnt provided by them that would add $1,000 on to the price of the vehicle (which Ben also failed to mention). Now after driving more than 1hr in the rain to get to this location, with a disabled person in my vehicle waiting for a prolonged period of time. I requested to speak with the sales manager that Ben claimed to have done this deal with prior to me arriving and ironically, there was no sales manager who was aware of Ben's deal at all. So the sales manager that was on duty, pretty much did not want to deal with us and told Johnny to inform us that if we wanted to voice our complaint then we'll have to wait, but he pretty much wasnt gonna do anything about the lying salesperson who wasted our time and gas just to get us there (WHILE ALREADY HAVING A PRE-APPROVAL) so we left! I would not recommend anyone to purchase a vehicle from this money hungry place, they did not even offer us water when we arrived like most dealerships do out of courtesy, but apparently, their minds was too focused on attempting to make a sale on a rainy day.

I would not recommend this dealer.