Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

Very Satisfactory Experience!

By bulldog on 8/8/2018 at 10:03 PM.

Markus was courteous, knowledgeable, and patient with all our questions. He was particularly patient while explaining and setting up the new "hands free" technology. Nick made the purchase process efficient and pleasant. We highly recommend Gem Mazda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptionally Satisfied Experience!

By Miata7 on 2/1/2018 at 3:54 AM.

Chris and Brad are truly a gem! They are knowledgeable and friendly. They make the whole purchase process hassle and pressure free. Cannot thank them enough for a great deal I get!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Very knowledgeable employees !!

By Beth on 1/28/2018 at 5:32 AM.

Brad Snyder was very pleasant from the beginning and went above and beyond to get me in my new Mazda3. I love it!! The entire dealership was organized and made it a great purchase. Thank you Gem Mazda!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional Service

By Tonya on 1/10/2018 at 8:26 PM.

My Mazda6 purchase was hassle free. Brad Snyder was very professional from start to finish. Janice Gibson and he awarded us a great deal compared to other dealerships and Brad patiently discussed every detail of the car’s capabilities. He also discussed service recommendations and services provided by the service center. I was grateful for the professionalism and friendliness portrayed by all staff members from sales to finance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marcus Brockman and the staff at Gem Mazda are exceptional!

By Very Happy Customer on 8/5/2017 at 5:21 PM. Helped by Marcus Brockman.

This was the best car buying experience I've ever had. Marcus and the staff at Gem Mazda made me feel relaxed and did not pressure me at all. I am so excited about my new car and Marcus and the staff were so accommodating and gave me exactly, (and more!), what I wanted. Mazda provides exceptional quality in their product. I cannot say enough good things about the overall experience I had. I will continue to do business with Gem Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional yet relaxed.

By brettsutton on 11/8/2016 at 12:34 PM. Helped by Kayla Pippins and Chris Koromvokis.

The staff at Gem Mazda were helpful and very professional during the purchase of my car. There was no pressure and the staff (Kayla Pippins) were very easy to deal with. I would highly recommend Gem Mazda not only for a great experience but also for great cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership

By Hollis on 9/26/2016 at 8:51 PM. Helped by David Rohe.

By far the best dealership and car buying expierence I've had. David Rohe did an outstanding job throughout the whole process. I could not be happier with the car or professionalism at Jem Mazda...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gem Mazda is the best.

By watty82648 on 7/23/2016 at 8:29 PM. Helped by David Rohe, Chris Koromvokis.

We just traded our 2013 CX 9 for the 2016 model. As always the staff was professional and helpful. David Rohe spent time after the sale showing us all the features of the vehicle and answering our questions. When we left we felt comfortable and confident because he made sure we were up to speed on everything. Chris Koromvokis was also great with the financial end. We got our first Mazdas in 1980 and feel their is nothing better on the market so having such a great dealership is just icing on the cake.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales service

By Locke455 on 7/4/2015 at 3:36 PM. Helped by Brian shaw.

I want to thank Brian Shaw for excellent service!! I Would not have had a more pleasant buying experience without him there at Mazda.. Thanks again. Mrs locke

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience purchasing the Mazda3.

By KathyGirl22 on 5/30/2015 at 12:24 AM. Helped by Joseph Sanks.

Joseph Sanks took good care of me by explaining all the features of the car. He listened to my wants and found the perfect car. I look forward to dealing with the service dept since Joseph (sales) was excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and honest employees! They took great...

By lizmcmahon on 6/26/2013 at 8:20 PM. Helped by Joanna, Michael, Andrew.

Excellent service and honest employees! They took great care of me and my vehicle. I would highly recommend them! As soon as I reported a problem they took my car in and explained everything very carefully. I have never experienced better service in Tallahassee, Florida.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Keep going back....and another great experience!! This...

By drewnl on 5/31/2013 at 12:15 AM. Helped by Markus.

Keep going back....and another great experience!! This is my fourth purchase, and again I enjoyed the experience. I certainly would highly recommend Gem Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my third vehicle from Gem Mazda and am therefore...

By drewnl on 1/3/2013 at 7:00 PM. Helped by Mike.

This is my third vehicle from Gem Mazda and am therefore a repeat customer...I will be coming back! I enjoy the service given and the ease at which one is able to make a deal. After being a repeat customer of 3 vehicles I can easily recommend Gem Mazda. Andrew Ga

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I always have the greatest satisfaction buying cars from...

By farenas on 11/2/2010 at 10:06 PM. Helped by 3.

I always have the greatest satisfaction buying cars from Gem Mazda, this is my third car and I recommend this Dealer to any one looking for an execellent customer service and sales experience. STarting from the owner and the management team are great and then the sales team very good. Product quality is great and I always recommend to purchase a Mazda, today we have two and my wife and I feel great about doing service to our cars and the friendship with this team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gem always makes me feel at home during a service. I am...

By nilsonj on 8/20/2010 at 9:40 PM. Helped by Mike Goldberg, Ken Wondergem, Joanna Newberry, Hudson.

Gem always makes me feel at home during a service. I am continually impressed by their friendliness, straightforwardness, and reliability. I have had bad experiences at every other dealer in Tallahassee, but Gem continues to shine as an example of true beneficial entrepreneurial car work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I have had my car serviced there on many occasions and...

By jethredge on 8/19/2010 at 6:27 PM. Helped by Joanna Newberry.

I have had my car serviced there on many occasions and have always received prompt, friendly, and overall excellant service. If there was a problem I was having with my car and I told the service manager then she would not stop until she resolved the problem. I like that....They are certainly customer oriented which is something that is rare this day and time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

All services performed on my car goes through Mazada. I...

By mpharmon on 8/19/2010 at 5:33 PM. Helped by Joanna Newberry and Jesse Herring.

All services performed on my car goes through Mazada. I deviated from this rule once and would never do that again! Their staff is polite, work gets completed when promised and always for the price I expect. I often sit and wait for an oil change and am amazed at how they give each customer personal attention. In most cases they no them by name when they walk in the door. I have been a Mazada owner for 28 years. Wouldn't buy anything else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have purchased a used tribute from Gem Mazda in first...

By MerrileeMax on 8/19/2010 at 5:25 PM. Helped by service.

I have purchased a used tribute from Gem Mazda in first part of 08. The service at Gem Mazda is outstanding and they have always taken great care of my vehicle and any problems that my vehicle has had. They have a very experienced staff and I have had no problems with the work they have done on my vehicles. They are timely, friendly, reasonable, and outstanding quality of work. I would highly recommend them to anyone to include my closest friends.I always use the service department for all my vehicle needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service at Gem Mazda is outstanding. They make you...

By sheliladner on 8/19/2010 at 3:36 PM. Helped by Joanna Newberry.

The service at Gem Mazda is outstanding. They make you feel right at home, and take care of your vehicle. It appears they have a very experienced staff and have had no problems with the work they have done on my vehicles. I would highly and do recommend them to my friends.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

horrible cars to begin with. customer service only makes...

By imphaetus on 7/7/2010 at 6:30 PM. Helped by Customer Service.

horrible cars to begin with. customer service only makes you mad. my car has been in their shop for 4 days and still has not been diagnosed yet. i cant get a rental car without a diagnostic and gem mazda is dragging their ass big time. two cars in their entire shop(including mine) and the 1 mechanic that was there looks to be about 100 years old and was sitting in a chair looking outside the shop staring into space. the customer service is outrageous. a total ass and a dumb one at that. keeps telling me the diagnostic should be done by end of the day...3 days ago. my personal mechanic that i took the car to first looked at it for 45 minutes and gave me a list of all the was wrong: motor is worn and needs to be replace, evaporative emissions system has a small leak, transmission is not communicating with the rest of the car(pcm?), etc... do not buy mazda unless you want a migraine and to be ripped off.

I would not recommend this dealer.