Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful service department

By Styles on 6/12/2019 at 1:39 PM. Helped by Service tech.

I called the service department because I had a oil leak on my truck. I have very limited days off so they scheduled me for 7am on my only day off so they could have it for the day. When I got there the service tech walked up and without even looking at my truck informed me that I would have to leave the truck for at least 6 days before they could even look at it. They did not offer me a loaner or any help at all

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not a place to go for single moms

By Smiles on 2/27/2019 at 2:02 AM. Helped by Manager.

Last spring went to test drive a vehicle. Sales men were at the front as we walked to view the 4runners. I kept waiting for some to approach us but ignored my presence. A couple parked a few distance where I was standing. The salesmen immediately rushed as they were getting off their vehicle to attend them. I immediately left in my car and called customer service and I was promised that I would get a courtesy call but never did. I was hoping that this time around it would be different when I was inquiring about a vehicle and was not surprised with their customer results. Junior tried his best and I would recommend you seek his assistance in purchasing a vehicle. I honestly can say he tried his best but the persons in charge are money hungry.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome New Car Buying Experience

By kv on 5/23/2018 at 6:09 PM. Helped by Johnny Palmer.

Let me begin by saying that Johnny Palmer is a class act and a pleasure to work with. We've bought from Gene Messer before and we were happy to give them our business again. We took our time and Johnny was very patient and honest about what he could and couldn't do. They will always be the first place we go when considering buying a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Sparky on 5/14/2018 at 11:25 PM. Helped by John.

First off, not ignored. Good customer service. Knowledgeable people. Friendly. And very helpful. I would recommend the service department to ale care of your needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and tire rotation

By BillieMontez86 on 5/10/2018 at 11:55 PM. Helped by John Dillon.

I took my car to get oil change and everyone was courteous Will definitely come back again I was told it would take 45 min to an hour. Came back within the hour and I was on my way. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very satisfied with my service. Excellent service

By Vera,Yogi4123 on 5/1/2018 at 7:03 PM. Helped by Maria.

Excellent service . I was very satisfied with my service all around . Everyone was very helpful through the whole process of my sale. I would highly recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FIVE STAR SERVICE ALL THE WAY

By Chevy 2500 on 4/30/2018 at 11:23 PM. Helped by Janel Ordonez.

Great service at a great price. No one could match their price on tires. 52,000 miles on the old Goodyears that came on the pickup, so I replaced with identical ones.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and staff!!

By Craigishappy on 4/21/2018 at 7:06 PM. Helped by Amanda.

Very professional and courteous staff!! Excellent service and shuttle!! Service was very fast and staff was very knowledgeable and polite. Vehicle was checked thoroughly and repairs recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service,

By robinevans141 on 4/22/2018 at 3:50 AM. Helped by Amanda.

I took my truck to get an oil change while I was in Lubbock to Gene Messer Chevrolet Saturday morning. The service people were very friendly and they got my truck in right away. They have a great waiting area, with all the amenities. I’ll definitely be back.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good but could of washed my truck

By Ebm4425 on 4/17/2018 at 7:13 PM. Helped by Amanda.

Amanda was good but maybe I am spoiled from Alderson’s but my truck could of been washed because by service visit was $3200. Definitely appreciated the shuttle service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Serviice

By Margiethomas73 on 4/9/2018 at 11:23 PM. Helped by John.

I was highly satisfied. John is my advisor and he was great. In fact everyone is EXCELLENT with customer service. They treated me like I was a family member. I guess I am. Chevrolet family member. Very expensive, but I'm happy my report is completed. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly

By AGalyon on 3/30/2018 at 8:18 PM. Helped by Amanda Gonzales.

Everyone is always very courteous at Gene Messer Chevrolet. They treat me like family!! I dropped my car off for an oil change, tire rotation, and cabin filter change. When I got back from lunch they were done!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Fix my car

By Nkrahn2018 on 3/29/2018 at 4:17 PM. Helped by Amanda, Fabian, John.

We bought a small used car. It came with a few problems easy at home maintenance. A few months later the car kept stalling. It was a mystery. my husband found Gene Messer. We were able to drop off the car after hours, drop the keys in a drop box. The next day around 2:00 it was done. Being from a small town I expected her car would take 2 weeks for pick up. The car works good no problems. Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Marcus89 on 3/27/2018 at 3:16 PM. Helped by Amanda Gonzales.

i have brought both of my cars from their and have always got great service and people are very friendly and helpful every time I go in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Work on heated seats

By SatchMax on 3/26/2018 at 2:18 PM. Helped by John.

Heated seats not working right Had to order new parts and they work great now Tim and John took care of 2015 chevrolet dually Thanks Jerry

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, efficient, service, with great customer service.

By Jesse Carpenter on 3/26/2018 at 8:08 PM. Helped by Fabian, Jeremy Bell.

I've always had great service at Gene Messer Chevrolet. You can tell the entire service department's focus is on customer satisfaction. Be it Fabian, or Jeremy B., as service advisors, they represent the "face" of Gene Messer Chevrolet. Their "can do" attitude is one that is embedded in the company culture. Not to mention the "unsung" service techs in the garage. I've never had a problem or mix-up of any kind, and they have done exactly as I have asked. Like I said, I find that "can do" and a highly motivated sense of customer service are deeply embedded in the entire culture of Gene Messer Chevrolet.

I would recommend this dealer.

Overall Rating

4.3  

4   Friendliness
4   Overall Experience
5   Price

F150 buying experience

By JH from Mimbres, NM on 3/23/2018 at 10:05 PM. Helped by Jonathan Lucio.

Jonathan Lucio was great to work with very professional and super friendly. Would recommend him to anyone looking for a great deal on a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

exelente

By lupez on 3/17/2018 at 12:36 AM. Helped by junior.

beacuse sales men really good.and pick up really good and people are good.and place clean and confiable.the sales men really good and fast

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Chevyguy on 3/15/2018 at 2:10 AM. Helped by Morgan.

Dealership has great customer service. Easy to work with and will help you find what you are looking for. Employees are friendly and very knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and helpful staff!

By Racin’ Jason on 2/15/2018 at 9:43 PM. Helped by Junior.

Junior was very helpful and knowledgeable about my new truck! I know I can come to him and the staff and be taken care of. They have a great time with you and make you feel like you are special. My wife bought the new truck for me as a Birthday present and the staff all sang Happy Birthday to me. Awesomeness!

I would recommend this dealer.