Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.2  
Price
4.1  
Quality of Work
4.2  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Effect Service

By The Edge on 8/18/2017 at 4:13 PM. Helped by S. Till and Cashier was polite and helpful.

Antone was eager, yet polite on helping with my servic needs. Gave pricing and what was included. He verified that car warranty was accepted here. When I picked up my car, he review the report with, very informative. I mentipned to him a small issue i was having in which he was familiar. He gave an estimate Overall I was pleased

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Saved during graduation!

By Durango917 on 8/15/2017 at 2:00 PM. Helped by Rachel.

We were on our way to Lubbock and got a flat tire that was not repairable. Everything was closed. The next morning. Gene Messer Lincoln saved us. Our son was graduating from Texas Tech (History Master). They picked our MKX up from graduation and brought it to us before we needed to leave town. We stayed right on schedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire service

By Mustanggirl03 on 8/9/2017 at 1:28 AM. Helped by Anthon Rodriguez.

Helped me pick put good reliable tires and got then put on quickly. Was very friendly and helped decide which would be best for what i need them for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Jeff on 8/8/2017 at 7:39 PM. Helped by Cas or kas.

Good service! Cas was awesome help today! Gene messer has always had great service and employees. Service department is second to none in lubbock area

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales

By King70 on 8/7/2017 at 11:00 PM. Helped by Ritchey.

Ritchie was great, made car buying easy, I liked the no pressure I felt while there every employee I dealt with was great. Only complaint was financing needs more than one employee spent at least an hour waiting

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service provide

By Wilson13 on 7/24/2017 at 8:19 PM. Helped by Brandi Balawejder.

The service advisor did a great job of taking care of the service I needed. She reviewed everything that was done to my truck and explained some things that might be needed to be done in the future. Plus she provided cost estimates.

I would recommend this dealer.

Overall Rating

3.0  

5   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Inspection

By Zack123 on 8/7/2017 at 4:13 PM. Helped by Brandy.

Although the people who work here are nice, do not be fooled by the cost of certain services. In my particular case they quoted me a price of $53.00 to change a light on truck, a light bulb for my brake light to be exact. Being skeptical of this price, I went to a nearby autozone where I purchased a bulb for $3.00 tax and all. Using only a screwdriver to unscrew two screws and approximately 2 minutes I changed the bulb with little effort. In short the people were nice, but don't be susceptible to overpaying for simple services, such as changing a bulb.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By Arthur1984 on 8/1/2017 at 10:27 PM. Helped by Rachel Reeves.

The service department went above and beyond to make sure my vehicle was running properly. The associates were very friendly and helpful. I would highly recommend them to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford 2017 Mustang

By Dietcoke123 on 7/31/2017 at 3:48 PM. Helped by Dylan Hitchcock.

They were very nice and helpful! I had a hard time choosing a vehicle and they were patient with me and answered all the questions I asked. I love my new car and I would recommend asking for Dylan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By RickyDL on 7/29/2017 at 3:36 PM. Helped by Matt, Mark, others.

Bought SUV elsewhere but it's always this dealership for all my Lincoln servicing needs. Smooth transaction for part replacements covered by warranty. Service people are friendly, efficient and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Car Buying Made Easy

By Lincoln Girl on 7/25/2017 at 9:40 PM. Helped by Skyler Bergman, Steve Zionts, Paul Adcock.

The sales personnel at Gene Messer were FANTASTIC. We were able to take our time and they worked hard to make this an easy, stress free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Customer

By TX3900 on 7/19/2017 at 6:21 AM. Helped by Brandi.

Received excellent customer service by Brandi! She was professional,polite and knowledgeable regarding service work performed. All service work was completed in a timely and satisfactory manner.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great!

By Customer on 7/19/2017 at 3:19 AM. Helped by Brandi.

Quick and efficient service. I receive coupons through my email from Gene Messer and they are a good deal. Will keep coming back because I believe this dealership will keep my car in good shape for the long term.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service/ Visit

By Rollie123 on 7/14/2017 at 3:14 PM. Helped by Robert, Mike, Ernesto.

Went in for a regular oil change and potential warranty/recall item which turned out not to be needed. The staff was extremely helpful in explaining my services and right on point in terms of their cost/time estimates for my visit. Very impressive and very much appreciated :)

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great salesman.

By Big Tex on 7/6/2017 at 7:09 PM. Helped by Blake Dolan.

Blake Dolan was great. I would deal with him again. Wait to sign papers was way to long. I am not sure what took so long, it was slow that day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good job

By Escape on 7/6/2017 at 11:04 PM. Helped by Temo.

Had to wait a while for the F&I process, but once in it didn't take long. Both the sales person and the F & I person were very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to buy a car from!

By Happybuyer on 6/20/2017 at 9:33 PM. Helped by David Baca, Isaac Qualls.

From the salesman to the guy we signed papers with, we could not have asked for better care! Everyone was very friendly, helpful and knowledgeable. They were able to answer all of our questions and took care of all of our needs. Great people and love our new pick up!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I had a wonderful experience

By jackie hinojos on 5/19/2017 at 5:41 PM. Helped by Eva Garcia.

It is a very good place to buy the vehicle you want and need.. thank you to my salesperson for making it possible for me... thank you Eva Garcia you were awsome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, easy, clear.

By jp on 5/16/2017 at 3:50 PM. Helped by Jessica Broadway, Greg Greene.

Found the trucks I was interested via website. Scheduled a drive with Jessica Broadway. She was friendly, informative and easy to deal with. Appreciated her letting me make my own decisions and not being pushy. Greg Greene handled the financing and was also informative and clear about my numbers.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

Horrible service for recalls

By bobbikym on 3/2/2017 at 12:23 AM. Helped by Service providers.

I called ahead a week in advance to set up a service appointment for a recall. The recall notice said that it would only take 1/2 day to complete. The dealership said it would take 1 1/2 max. I called multiple times to check on the status of my vehicle with no response other than "we will call you when we find something out". A full two days later is was told that they haven't even gotten to my vehicle! Being without a vehicle in a town with such poor public transit is a nightmare. Not to mention I was supposed to be moving three days after I dropped my vehicle off. Pretty hard to pack up and do last minute errands with out a car. Would not recommend for recall service.

I would not recommend this dealer.