Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.4  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service

By Lost Customer on 3/4/2019 at 7:18 PM. Helped by Jimmy Stallings, Duane Chapman, Shane Rogers.

My truck has been in their shop for 35 days so far and no one will return my request for an update or completion date.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible

By Keith Rogers on 2/25/2019 at 8:41 PM. Helped by Flower.

Very disappointed. My truck was in service for nine days, before they looked at it. I had to go to the dealership to get an update on the status of the truck as they would not return my phone calls. My truck has the Ford death wobble, which was not fixed and is currently back at the dealership for another attempt at fixing the problem. This is actually the third time now that my truck has been in the shop over the last few months. It is difficult to watch advertising about how Gene Messer does business the right way and how tough Ford trucks are, while I am having to find a ride. Hopefully this time they will be able to put Humpty Dumpty back together again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast Works Oil change and tire rotation with brake check

By jrdbraves on 12/22/2018 at 8:24 PM. Helped by Justin Morris, A. Naranjo.

The Saturday before Christmas seemed like a good time for an Oil change and brake check.. Good advice on remaining life of brake pads. I have more knowledge and a few choices after the Holidays and Football games. Good visit with all the staff in service and the shuttle driver

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Kept my car 5 days to fix cruise control

By not happy on 9/24/2018 at 4:36 PM. Helped by Glenn Norris, Service Manager.

Brought my car in on a Monday to have the cruise control fixed for the second time (first time was by a Ford dealership in Utica, NY). I was told a technician couldn't look at the car for 2 to 4 days and that I had to leave the car there. I spoke to the service manager and he said he would have a technician look at it the next day. He lied! On Thursday I got a call saying that the a technician had finally diagnosed that the cruise control needed replacing again (Surprise), and they would get to it on Friday. I was without my car for 5 days. They would not allow me to make an appointment I had to leave the car there. Totally unacceptable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Job

By Lloyd on 1/12/2018 at 8:13 PM. Helped by Brandi Balawejder, T. Lambert.

Now the waiting time is less unlike before... Highly satisfied with the service.. and giving more discount. They are always doing mulptipoint inspection to vehicle. ..Job well done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New tires

By Michaelb2018 on 1/8/2018 at 8:22 PM. Helped by Brandie.

Great place to get set of new tires for your truck. They have great prices and great service. My truck was finished when they told me it would be. That is hard to find anymore.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thomas Gonzalez Sr. Thank you!

By Forever Ford on 1/8/2018 at 8:49 PM. Helped by Thomas Gonzalez.

We are a Ford Family for as long as I can remember. Thomas has been my agent for the past 12+ years and through all of my purchase, I have to say thank you for all your help from my first purchase to our most recent and as long as Thomas is at Gene Messer Ford, we will continue to go back to him. Congrats on your 20+ years of dedicated service.! We are enjoying our new 2018 escape and a great change from a large suv to a more compact suv, perfect size! Love it!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New ford 250 purchase

By Bob2018 on 1/3/2018 at 11:03 PM. Helped by Jacob.

Overall experience was pleasant. Jacob was helpful in getting the truck that I wanted. Walked out with a better deal than I started with which is always a plus

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Gene Messer Ford LUBBOCK review.

By rmul270 on 1/3/2018 at 9:31 PM. Helped by shouldn't matter, shouldn't you only employ competent employees capable of communicating with each other and representing your business?.

I've been a costumer of Gene Messer since I bought my new truck back in 2013, and up until the summer before last I had no issues, regular maintenance and inspections were great. Then I had to have my truck into the body shop for some pretty extensive work on the front end,I specifically asked it be sent there because it was my dealership, the truck was still quite new and I figured they'd be my best bet fro OEM parts and up until then, great service seemed the norm. But I had to bring my truck back in 4 times before they finally wrapped up all the details, after it had supposedly been "completed." Then about a month ago, I had my passenger side window busted out, I was travelling and needed the window fixed immediately, so I had it done elsewhere, But they said it would be better to go to the dealer to make sure the tint matched. So I called in explained what I needed, a new window needed the tint matched, they asked me to come in, so I did, they quoted me about 35 dollars and then decided to tell me that there tint guy wouldn't be in for a few days, which they could have easily told me over the phone, instead of wasting my time. Then I go back to get it done, along with my usual oil and filter change and regular maintenance, but when I check my bill I see that they charged me well over 60 dollars just for the window tint, ridiculous, Also as a side I was told that they would wash the vehicle for me since I had an issue prior, they did not. I then received an email survey and I conveyed to Ford my disappointment with that service, Then weeks later Ford follows up to ask if Gene Messer had reached out to me to make things right, and I could only respond that I had not heard a thing from Gene Messer. Then today, I notice I have a coolant leak, I find the origination point, do a little research, find its a common issue with my make and model, I call to explain what the issue is and get a quote, but they say they have to look at it and cannot quote over the phone. Fine, I ask if I could bring it in. They say sure they look up when there may be an opening, they ask if I can be there in 15 minutes, I say sure and head out from work. I get there, the customer agent looks me up sees I have set up an appointment to have my truck looked at, then tells me it would be 2 days before they could see it and that I would have to leave my truck there to be "in line". I promptly replied no, I cannot be without my primary source of transportation for 2 days just to have them look at something that I already have identified, and they could fix in 45 minutes. And also I ask why would they ask me to come out if they could not look at the vehicle for 2 days? They respond that I had probably been talking to a call center, which may be, but I doubt it, and even so they should have a system of communication to prevent these sorts of issues. So I left, I took my truck to a very good reliable shop here in Lubbock that I knew could do the work, and 45 minutes after I dropped it off, my truck was back in my possession repaired. So I am just about fed up with the lack of customer service that I seem to be getting lately with Gene Messer. I would say unless it is a warranted issue that they should have to fix, take your business elsewhere, I can point you to at least one better place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Cmeinzer54 on 12/26/2017 at 4:59 PM. Helped by Dylan.

The customer service was excellent from Dylan. Was by far the best experience I have had going to a dealership to purchase a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By Jerri on 12/22/2017 at 1:40 AM. Helped by Matt & Ryan and Shuttle Drivers and the young man that washed and vacuumed my car.

My heater wasn't working 2 days before a big cold front was coming. I first called another Ford dealership and they couldn't get me in for almost a week. I called Gene Messer Ford on 19th and Loop 289 and spoke to Ryan and he said they could get me in Today! What's more he said they could make sure I had a ride and even Free rental car for a couple days if they had to keep it. Great! I took my car in and met Matt. He said the same and was as courteous and professional as could be! They honored my warranty, got my heater back in tip top shape and even washed and vacuumed my car! They got me to work on time and picked up on time and the shuttle drivers were great too! Both Matt and Ryan were adamant that they Wanted to get my heater working before this cold snap hit. And they sure did. In this day and age there is a real Shortage of service. But not at Gene Messer Ford. I will not go anywhere else if I ever need service again. I HIGHLY recommend them! Thank You Gene Messer Ford Staff for everything!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Staff

By mike123456789 on 12/13/2017 at 6:53 PM. Helped by Austin.

In and out no hassles with a good price. Would highly recommend. I did not have to haggle to get a good offer for my trade.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exelance

By Mingo and Tina on 12/6/2017 at 3:53 PM. Helped by Service techs..

The place is always clean. I'm always treated with respect. And my questions are always answered honestly. I would recommend this place to anyone. The service is excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truck Recall

By Matador on 12/4/2017 at 5:17 PM. Helped by Anthony Rodriguez.

The service department was excellent. I made an appointment and they had my truck in and out in a few hours. The guys there are friendly, courteous and knowledgeable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Brian12345 on 11/25/2017 at 1:30 PM. Helped by Rachel.

My opinion of a great service experience is getting in and out without any hassle They accomplished that very well. Great communication and they did what was promised in the time given they went the extra mile to make me comfortable while waiting and the shuttle drivers were very accommodating

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Stokes on 11/20/2017 at 8:56 PM. Helped by Steve.

Steve Zion is always great. Third vehicle we have purchased from him. Mark in Finance made things go smoothly. as well. We will be back

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Gene Messer Service

By Blondie12 on 11/13/2017 at 5:16 PM. Helped by Anthon Rodrigue.

Excellent customer service from service advisor Anthon Rodriquez; service was conducted in speedy and proper fashion to meet customer satisfaction. I would recommend Gen Messe Ford service and service sdvisor

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great prices, customer service, very fast work

By Johnp86 on 11/6/2017 at 12:43 AM. Helped by Ryan abbot.

Very pleased with the all around service at gene Messer ford. Was impressed with the fast paced work as well as the awesome customer service I had encountered. The prices were great as well.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Service-Headlight

By Simonds11 on 10/18/2017 at 2:10 AM. Helped by Kat.

Dealership personnel were very helpful and I am grateful for their efforts. However, $1,650 to replace a headlight is preposterous and downright offensive. My complaint is more focused on Ford gouging than Gene Messer. So much for Henry Ford making cars for the average American.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Better than the competition

By Brian S on 10/12/2017 at 10:57 PM. Helped by Steve and Hector.

It was not a lot of back and forth negotiating with Sales and sales Manager. Other dealership did not seem to want to trade or work with me.

I would recommend this dealer.