Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience in buying the car that we wanted and needed

By GoTech on 1/23/2019 at 5:30 PM. Helped by Kevin.

Thanks to Kevin for making the purchase of our Hyundai Tucson Limited edition a very pleasant one. We will return for our next car purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Performance

By Daniel on 12/1/2018 at 7:25 PM. Helped by Justin.

Amazing performance, and the salesman was great and I would recommend this dealership and vehicle to anyone I know in the market for a new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Broncos,john27 on 12/1/2018 at 3:13 PM. Helped by Kevin Yarbrough.

I know I didn’t buy the most expensive car there, but I was treated like I did. Kevin Yarbrough is an awesome salesman, I would definitely recommend him to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Moeman on 11/27/2018 at 6:24 PM. Helped by All.

The staff was friendly and very professional from start to finish, I felt at ease in buying , I know I made a good purchase , will come back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Service

By wefslp on 11/21/2018 at 1:29 AM. Helped by I don't remember!!.

I was very impressed with the fast and professional service I received during my recent visit to the Service Depart at Gene Messer Hyundai.. The service representatives were patient and knowledgeable in answering my questions pertaining to my car maintenance. I received prompt and courteous and will definitely continue coming back for future car maintenance needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By OLIVIA on 11/19/2018 at 5:41 PM. Helped by Don't remember.

Good service,fast and friendlycalledand set appointment and took in car ,they called when ready.the car was returned clean,this I was glad about.will return when needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice salesman and he worked to get us the right vehicle

By Mary0000 on 11/17/2018 at 6:11 PM. Helped by Kevin Yarbrough.

Kevin helped us find our Hyundai Tucson Limited. We planned to go to Dallas to get better deals on cars, but he was able to reach us with a great deal just before we left. Very professional. Nice. He brought us special coffee and filled the car up with gas for us and was so nice to our daughter. He offered to let us take cars home a couple of times to try them out. Always professional and nice in all correspondence and not pushy like some salesman. Thanks Kevin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As usual professional reception with exceptional performance

By Grannie on 11/9/2018 at 12:57 AM. Helped by Mr Woods.

The best dealership service center anywhere. In the door to out. I’ve had service on the east and west coasts and some in between so I have a pretty good measuring pool.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Professional - easy to work with

By tanracing on 11/7/2018 at 11:51 PM. Helped by Michael.

We purchased a new 2018 Tucson Value Edition from Michael after looking at a Kona and other makes and models. Pleased with vehicle and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Drop-in service - fast turn-around

By hclardy1 on 11/6/2018 at 11:04 PM. Helped by Alexander Woods, Billy Martinez.

I had recently purchased new tires on an short schedule basis. I knew I needed to have a wheel alignment done. I normally schedule the service for my vehicle on-line ahead of time, but since we were in Lubbock for my wife's medical appointments, I thought I would stop by Gene Messer Hyundai service department and inquire about scheduling a wheel alignment and oil change and the charges for the service. Knowing that we live an hour and a half away, they told me they could take care of my needs right then. In less than an hour and a half, they had the alignment and oil change done, the car washed and we were on our way. The service staff and management at this dealership is excellent!!! I own two Kia vehicles that have never been serviced anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Camper

By happy camper on 10/27/2018 at 7:30 PM. Helped by Not sure.

I have been doing business with Gene Messer Hyundai for 10 years now with no problems whatsoever. I would recommend this dealer to all my friends

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Customer Service

By Marjinator on 10/15/2018 at 2:02 PM. Helped by Geoff Schramme.

Bought a used car. Geoff was the salesman. He went above and beyond to make sure everything was taken care of and even sat with me to show me how to sync my phone to the car. He was really awesome. I love my new car.

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
5   Friendliness
2   Overall Experience
5   Price
2   Quality of Work

Front desk personnel are excellent

By Nanashana on 10/21/2018 at 11:09 PM. Helped by I don’t know names. Very polite younger man..

Front desk personnel are excellent. The servicing of my vehicle is less than satisfactory. They put I refused a front end alignment when in fact I did have a front end alignment and my car still pulls to the right. When I immediately called back the next day and was told I might have to pay again because I could have hit something or that the service people might not be familiar with my make of car I decided not to bring back there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Right front headligh assembly

By Dsoliz on 10/5/2018 at 1:53 AM. Helped by Ashley, Alex, Lewis and Billy.

Headlight assembly was ordered by Ashley (Parts Department) and she gave an arrival date for assembly to arrive. Scheduled service for the following day after arrival of headlight assembly. Alex gave a complete time of work. Lewis took me to my workplace. Service provided by all involved was excellent and every committed schedule was met. Great service department with courteous staff with a great leader in Billy Martinez.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By Sandy on 9/28/2018 at 1:53 PM. Helped by Michael Covington.

I originally contacted the dealership about a used car but it had already sold. I wasn't interested in a new car but, my salesman, Michael Covington, found me a new car with all the features I wanted for that same price as the used cars I had been looking at! He wasn't pushy and spent considerable time looking for the right car. He found it in Oklahoma and had it brought to the dealership. I live several hours from Lubbock. They did all of the paper work ahead and when I went to pick up the car it only took about an hour to finalize the deal. Overall a great car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took Care of me after some misunderstandings.

By twford on 9/19/2018 at 7:56 PM. Helped by Mr. Martinez.

Mr. Martinez took care of a misunderstanding with the warranty on my Sonata A/C. It is working really great now. I really appreciate them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change & lube

By Oil change & lube on 9/17/2018 at 5:16 PM. Helped by Alex.

Service writer Alex did a good job of getting me in & out & honoring appointment time! It’s great when a service department does what they say & in timely manner!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Surprised

By Newyork on 9/15/2018 at 12:47 AM. Helped by Can't remember.

I waited 1hr and 45 minutes for an oil change! When I went to pay because I had waited so long and they were unable to do the carwash as the staff had already gone home. I was given the service free and was very surprised!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent professional service with a smile.

By Dsoliz on 9/14/2018 at 1:11 AM. Helped by Alex Woods, Billy Martinez and Lewis was an excellent driver taking me back to work..

I will continue to take my car back to this dealership because they make you feel like family. Very friendly and efficient. They believe in servicing your car until you as a customer are completely satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By TxWidow on 9/13/2018 at 7:24 PM. Helped by Alexander Woods, Billy Martinez, Brennan/Brendan?.

I am 78 and a widow. I rely on the dealership to keep my car in tip-top condition. I know that I can depend on them when I need anything related to my car. This is very important to me at my age. It relieves me of any car worries and helps me to enjoy being a car owner.

I would recommend this dealer.