Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.1  
Overall Experience
4.1  
Price
4.1  
Quality of Work
4.1  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Websites

By OKC on 2/25/2018 at 1:14 AM. Helped by Scott larrentree.

Called and talked to sales that I wanted to by a truck they had listed on their website. The sales man told me the price was over two times the listed price. I asked to speak to a manager. Talked to the manager and he told me that those prices on their website sometimes are wrong and he would not sale me the truck for that price. Buyer be ware. These guys are not truthful to get you to come into there lot.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Skeptical, but Surprised!

By Foxtrothaley on 11/25/2017 at 6:29 PM. Helped by Steve.

I’ve had issues with the sales side of this dealership before. I was very scared to try their service department, but ended up being very pleased with the job these guys did. They took great care of my car, and were very friendly. I look forward to using Messer VW Service again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest dealership!

By Amir J. on 10/3/2017 at 2:01 AM. Helped by Dan Deleon.

After 9 month, I found out the Jetta that I bought was wrecked! They didn't disclosed that the car was damaged and has a painted hood, bumper and right fender. Don't do business with this dealership. They refuse to accept the responsibility. Dishonest dealership!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, courteous service.

By V.W. Guy on 9/30/2017 at 9:06 AM. Helped by Jennifer Anderson, Service Manager.

Brought our 2016 V.W. Jetta Sport in for 30k service. Service dept. took our car right away and notified us when service was complete, all in a reasonable time frame.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very efficient process. Was updated on every step.

By "Hil"figure on 8/18/2017 at 10:11 PM. Helped by Kyle H..

Kyle did good work for me on my new vehicle. For a lower price at that. Very much appreciated The opportunity Kyle. Thank you so very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Kev on 7/19/2017 at 11:07 PM. Helped by Dept manager.

The manager was so nice and helpful. They offered to take us to our dentist appointment because the car service was going to take a little longer than they thought. We have always used them fir our services and any questions we may have. AWESOMR service department

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2017 CC

By MO37 on 7/4/2017 at 3:35 AM. Helped by Benjamin Jacobi.

Our salesman Bejamin Jacobi seemed truly interested in helping us get the best deal possible. All just to keep us in the Volkswagen family. Please give this dealership a shot if ever shopping for a new car in Lubbock, Texas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Banger on 6/26/2017 at 5:51 PM. Helped by Benjamin Jacobi.

Great service, and friendly sales people. My sales rep was not just interested in selling me a car , his was interested in me, (especially when found that I was a veteran). I would recommend them to all my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience.

By Ray1989 on 2/25/2017 at 1:35 AM. Helped by Dan Deleon.

Myself and my parents have been shopping at Gene Messer our whole lives. Love the atmosphere and employees that work here. Would recommend any body in the market to go see Dan Deleon and the team at Gene Messer VW!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Where has conscientious workers gone?

By Sad Kat on 5/19/2015 at 11:31 AM. Helped by Dan DeLeon.

After buying a used Ion, with the agreement being the windshield gets replaced...... WHY, after THREE weeks of waiting,... Are we still getting the runaround every time we call!! And the people in charge are never there!!! Why do they still have a job there????

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service work

By careed76 on 6/6/2014 at 3:26 AM. Helped by Jennifer Anders and Mark Mitchell.

Great job working on my bug's back windows. Always friendly and job well done. I am always pleased with the work they do every time.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
3   Overall Experience

During my car hunt I found them to be very willing to...

By new VW on 2/28/2007 at 8:59 PM. Helped by internet sales.

During my car hunt I found them to be very willing to make a good deal but the car I wanted was not on their lot. If I'm out in Lubbock I'll be using them for service.

I would recommend this dealer.