Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.2  
Price
3.9  
Quality of Work
4.3  
Service
1  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Power Wagon

By Torchncrc on 6/24/2019 at 8:02 PM. Helped by Lawson and Lane Jr..

The folks at Gene’s were great to deal with!! The only thing that was a disappointment with the truck is that the bed partition for the ram box be is not included anymore.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new truck

By Ram for life on 5/9/2019 at 1:19 AM. Helped by Big Ed.

Great experience buying from Gene's, big Ed was phenomenal to work with as a cars salesman. Would definitely recommend buying from here. They even expedited our plats since we were moving in a couple of weeks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Ram 3500

By Frank Flux on 4/24/2019 at 6:58 PM. Helped by Big Ed.

Big Ed did a very good job taking care of my though the purchasing process. My only disappointment is that the dealership does not have an agreement with USAA for their car buying service. I believe if they would have this type agreement they would sell many more cars and trucks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and worth it

By Korbin Gibson on 3/22/2019 at 4:26 PM. Helped by Adam.

Is I have this dealership five stars because the care about there customers and the vehicular they have sold to you. I when in and had terrible credit and walk out with good payments and a nice truck if you go it there super nice very friendly and always ask if you need help and if your car is in the shop the give you a ride we’re you need to go which I’ve never seen before so that’s a plus. I will be getting another truck from them one day this dealership is top notch and the very best I’ve been to the sales men are good the dont beat around the Bush there straight to the point. If you can’t afford something they won’t try and sell it to you. Genes thank you for my truck and your loyal service keep it up

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Decent Dealership!

By DADABB91 on 1/9/2019 at 6:04 AM. Helped by Stephen Fidler, Michael Sanchez.

I dealt without Genes and these two for quite a while trying to get my complicated deal done in the best way possible. The two sales members I dealt with are very receptive, helpful, hard working and very knowledgeable on the product. Would definitely recommend these two sales guys to anyone if interested in anything new or used.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly,Knowledgeable,competent,patient, Sarah & Victor

By 77-BigD on 1/5/2019 at 10:03 PM. Helped by Sarah, Victor.

Every five years Ram has a makeover and I wanted to check it out with no intention of buying. Sarah was on the lot and came over to my truck to see my dog. We started talking about what’s new and different for 2019 and I decided to look at a few models and drove them. In the next few weeks I did my research and took a test drive again in several different models with Victor has Sarah was out of town during the Christmas and New Year holidays. I finally decided that if the numbers were right I would purchase a new Ram truck and trade in my 2014 Ram And I did just that and drove my new truck on 12-31-2018

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

No hassle

By Ram on 1/1/2019 at 5:34 PM. Helped by Lawson Nichols, Theresa Britten.

Friendly people with no hassle. Gave me a price on several vehicles right away without any drama or sales pitches. Made the whole experience very easy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

New Truck

By Mike95 on 11/3/2018 at 1:40 PM. Helped by Stephen.

Thank you Stephen for another great experience! Your help and patience very appreciated! He assisted me find the vehicle that I needed to meet my needs, explaining the features and benefits of each until I found the one that fit the mold.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for an excellent Experience!

By MikeS on 4/29/2018 at 2:42 PM. Helped by Stephen, Adam, Theresa, Sandra.

What a fantastic customer service team at Gene's! Thank you to all who helped me! The team: Stephen, Adam, Theresa, & Sandra. Be very proud of this team Gene's! They are truly committed to helping their customers and presenting solutions to the customer's concerns!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking in buying a new car!

By Angelika55 on 3/2/2018 at 12:39 AM. Helped by Stephen , Jeremy.

Went to dealership and test drove a new Jeep Cherokee, was extremely pleased by the way I was treated. Stephen is an exemplary sales person, and explained everything about the new car, he also informed me about possible financing options. Would recommend him as a salesperson anytime.!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service.

By fred2014 on 2/4/2018 at 3:08 AM. Helped by Stephen Fidler.

Did a great job to get me in the truck I wanted. Went the extra mile! Thank you so much!! Stephen Fidler did a great job.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible customer service, thanks Jason.

By Actualgmmechanic on 10/24/2017 at 2:18 AM. Helped by Jason.

Absolute terrible customer service. I've taken my vehicle in two days attempting to buy tires and have them mounted and balanced and they sat around with their thumbs in their a.... and didn't get the job done. When confronted, Jason (the service rep) was extremely rude and offered no help but an empty promise of getting it done the next day by closing. I would not recommend spending any time or money there. Completely unprofessional and unhonest.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Rude and overpriced

By FCA Survey on 9/28/2017 at 9:27 PM. Helped by Never gave name ..short white mid 30's.

Male service-salesman on 9-28-17 lunchtime was rude and demeaning in his comments.i asked if he could match prices of other local dealers..he said sounds like you are not going to be doing business with us anyways..i was simply inquiring about pricing and responding to a "winning" flyer in the mail with buyback offer. I was not rude and stated I had a good sense of humor in regards to the "non-winner" scratch off..I never got to look at pricing of what was on lot so I went out in pouring rain and looked myself before leaving.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Thiefs. Lying thiefs.

By Irisheyes75th on 8/14/2017 at 3:14 PM. Helped by Craig Zannino.

This company refuses to provide the carfax on any vehicle. Not only that, but in the state of Alaska they are legally required to give you a Damage Disclosure on any vehicle that's been damaged, which these people do not. Which is illegal. Then when you call them on their funny business you get told to F&$k off over the phone by the manager.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Jeep

By Akjeep on 8/1/2017 at 12:47 AM. Helped by Andre, Jeremy.

Andre worked hard for us and gave us plenty of options to help us pick out our new Jeep, which we love! Glad we were able to stay local and help out our community.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Lf123456 on 7/13/2017 at 5:13 PM. Helped by Stephan.

Would work with them again was a great experience got exactly what I was looking for. Didn't feel pressured to get into a vechile just for a sale

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome and Speedy experience no BS.

By Jose-AK on 6/13/2017 at 11:07 PM. Helped by André Bourgeois.

Awesome... Andre didn't b.s. me, I need it a vehicle and he got me what I was looking for...didn't hide for 30 minutes at the time like other dealers...he was very professional and got me square away in no time....Thanks...

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service with no pressure.

By Alaska Jeep on 5/28/2017 at 9:55 PM. Helped by Ashley Freeman.

Ashley was very comfortable to work with. She was knowledgeable, patient and dedicated to helping me find and get the right car. I would recommend her to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful place!

By Nllebeau on 5/4/2017 at 12:06 AM. Helped by Chad Lomax.

This dealership has a lovely and friendly atmosphere. They didn't pressure us into buying a new vehicle which we absolutely loved! Found a great truck and our salesman Chad Lomax worked us up a great deal! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gena Thompson

By Rd sled on 3/30/2017 at 4:49 PM. Helped by Gena Thompson.

Gena Thompson is a wonderful and very helpful sales person. she checks in on you and makes sure everything is what you want and need. Gena takes the hassle out of car buying 😇

I would recommend this dealer.