Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.6  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice people

By New289# on 8/23/2019 at 12:12 PM. Helped by Christina Barbato.

I needed another car so I went to Waikem where my husband had bought a new SUV. Christina Barbato helped me find the right car.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
5   Quality of Work

FAILED TO PERFORM PROPER INSPECTION

By jimluckiii on 7/30/2019 at 10:20 PM. Helped by TRAN (BODYSHOP).

SO FAR WE ARE HAVING A BAD EXPERIENCE WITH THE AUTO BODY SHOP. MY SISTERS MURANO WAS HIT BY A DRUNK DRIVER WHILE PARKED OUTSIDE HER HOME. THE CAR WAS SIDE SWIPED SOO HARD THE PASS SIDE FRONT WHEEL WAS FORCED UP OVER THE CURB AND ONTO THE SIDE WALK. HER CAR WAS TOWED TO WAIKEM FORD WHERE THEY REPAIRED HER BODY DAMAGE. SHE TOLD THEM TO CHECK THE FRONT END ALIGNMENT AND THEY TALKED HER INTO 500 DOLLARS WORTH OF BALL JOINT WORK THE CAR DID NOT NEED IT WAS IN FOR INSURANCE WORK FROM THE COLLISION. SHE THEN PICKED UP THE CAR AND 4 DAYS LATER HER TRANSMISSION WENT OUT. I PERSONALLY CHECKED IT AND THE ENTIRE BOTTOM OF HER CAR ON THE PASS SIDE WAS DRENCHED IN TRANSMISSION FLUID. HER TRANSMISSION WAS OVER 3 QUARTS LOW FROM THE FRONT PASS SIDE LEAK CAUSED BY THE ACCIDENT. THE CAR WAS TOWED BACK TO WAIKEM FORD BODY SHOP AND THE SERVICE WRITER TRAN CLAIMED THE LEAK WAS FROM A RUSTY OIL PAN. THIS IS THE KINDA CRAP THEY TRY PULL WITH A WOMAN WHO DONT KNOW CARS. THEY REFUSE TO FILE AN ADDITIONAL CLAIM WITH THE INSURANCE CO AND TOLD MY SISTER THE CAR HAS NO LEAK ON THAT SIDE. NOW THEY WANT HER TO PAY TO REPLACE A TRANSMISSION THAT WAS FINE TILL THE CAR GOT HIT. I BELIEVE TRAN AND HIS TEAM ARE IN KAHOOTS WITH NATIONWIDE INSURANCE. WE ARE TAKING WAIKEM TO COURT AND HOPEFULLY GET THIS RESOLVED. I WOULD NOT COME BACK. HAD THEY DONE A PROPER INSPECTION WHEN THE VEHICAL ARRIVED AND CAUGHT THE LEAK THE TRANSMISSION WOULD HAVE NEVER FAILED.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome salesperson

By Kidric on 6/26/2019 at 2:32 AM. Helped by Christina Barbato.

Our sales associate Christina Barbato did a phenomenal job giving us what we were looking for and making us feel real comfortable on our choice of the 2015 Honda CRV thank you Christina

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My car was wrecked during a routine service appt. -MK

By Disappointed on 6/23/2019 at 7:22 AM. Helped by Various managers.

I brought my 2018 Focus in, in good condition for a routine oil change. Upon leaving I noticed parts missing and realized it clearly had been wrecked. They ordered a replacement part but refuse to pay for remaining damages, which is costing approximately a grant. This has been a very lengthy, costly and discouraging experience. I have zero faith in this place and would never recommend to anyone -MK

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic!

By Marilyn on 5/23/2019 at 8:14 PM. Helped by Christina Barbato.

I leased a new 2019 Ecosport today and I love it! Christina Barbato is THE most wonderful sales person to deal with! She is very knowledgeable and friendly and made this experience almost seamless! I'm very happy with my entire experience at Waikem and would definitely recommend this dealership (and Christina) to my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome person to deal with

By sandym on 4/17/2019 at 10:40 PM. Helped by Christine Barbato.

I bought a 2019 Escape and it was a wonderful experience. Christine Barbato got me the color and all the options that I wanted. She spent time with me going over everything in the vehicle so that I understood everything before I left. We have bought from here before and will continue to go back. Once again Christine and the team at Waikem made my experience wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By BB on 3/7/2019 at 2:55 PM. Helped by Pete Shaheen.

I dealt with Pete Shaheen, he was very professional and nice. I would highly recommend waikem ford dealer ship !! This is the second vehicle I have purchased from there, and it won’t be my last :) Thanks again for the easy and fast/friendly experience Becca B

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome, Exemplary

By Ru on 2/4/2019 at 6:01 PM. Helped by Christina Barbato.

Christina Barbato is really a top notch sales person, very friendly, soft spoken, and very knowledgeable. She really cares about her clients' concerns. This is the third vehicle my wife and I have purchased from her, at 2 different locations. She's truly a great friend for life. We would highly recommend her to find the right vehicle for the right price for them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

wonderful

By ricky diehl on 11/29/2018 at 11:58 PM. Helped by Rick Diehl.

Rick diehl was soooooo awesome,,what an experiance I will go back again and again and again They really know there stuff there Going to tell all of my friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very friendly, very fast and honest.

By bam2169 on 11/20/2018 at 1:13 PM. Helped by Christina Barbato.

I stopped in after looking at other dealerships in the area to see what they had to offer on a new lease or purchase. I was surprised how fast and friendly everyone was and how up front and honest they were. I had compared shopping for weeks before coming in so I had a very good idea on pricing for what I was looking for. They gave me a fair price on my truck. excellent experience, will absolutely return for my next one..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By Bri413 on 10/31/2018 at 12:28 AM. Helped by Molly.

The staff was awesome and very helpful. They got me into the exact vehicle I wanted and it was quick and easy. I highly recommend giving them a try. Thank you to Molly who was the first person that contacted me and called me after to make sure I liked the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ford strong on 8/15/2018 at 11:00 PM. Helped by Pete Shaheen.

We have dealt with Pete Shaheen for years at Waikem, such a super nice gentlemen as well as everyone else on staff. We have sent our whole family to Wakiem ford and they have all dealt with Pete or Bob, would highly recommend these two when purchasing a vehicle. We are a happy ford family and we thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By kanman74 on 5/8/2018 at 10:07 PM. Helped by Christina Barbato.

Christina Barbato made the purchase of my Mustang quick,easy and overall a great experience.not only did she have all the necessary papers ready when I arrived but also help in getting me a fair price on my trade in.I'd recommend Waikem Ford to family and friends and will look forward to shopping with them again in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Appliance of Canton new Ford Transit Connect

By Mr Appliance on 4/26/2018 at 2:41 PM. Helped by Molly, Pete, Vic.

We use Transit Connect vehicles for our appliance repair service business. Have purchased several other Transit Connects from other dealers but never felt inclined to comment good or bad. From the initial call the folks involved were professional and quick to respond on the vehicle that was needed for our requirements. The experience we had with Pete, Vic, and others involved was excellent. They made the process as quick and easy as possible. Will recommend Waikem to others I know looking to purchase a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love this dealership. Luke Richardson was AWESOME 😀😀.

By Kia soul 2015 NURSE on 2/17/2018 at 2:22 PM. Helped by Luke,Justin.

Luke was kind treated me with respect and listened to what I wanted in a car. Luke made my car buying easy. Justin was very nice and pleasant to work. This is a great place to buy your next car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Was told one thing and never heard from them again.

By Tlrgnt on 2/15/2018 at 4:23 PM. Helped by Bob.

I came here to buy a car on a Fridayand knew my credit wasn't the best, but Bob told me that he thought we could make something happen if I could get 500 down. He told me he would call me the following Monday. That Monday I never heard from him so I called back and he told me the bank approved my loan with 500 down and that they were pulling cars for me and that he would call me when they had them pulled. Didn't hear from him for another few days so I called him again and he said they were pulling cars still. Long story short I'm still waiting on him to call and this has been a month, but I went to Walley Armour with a 504 credit score and another Bob (Powell) got me into a car the same day with 500 down, so in my experience Waikem Ford is great......if what you are looking for is hard inquiries on your credit report and left hanging on the actual automobile. Honestly if they had just called and kept me informed or let me know there was nothing they could do I wouldn't even be writing this right now.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a 2018 Ford Escape on December 23, 2017

By thumbs63 on 12/29/2017 at 8:34 PM. Helped by Sarah, Bob, and Pete.

I received excellent assistance from Sarah, Bob, and Pete throughout my purchase. It began with Sarah remaining in contact with me regarding prices and availability. Bob worked to find the car I wanted at a price I wanted. Pete showed me how the car works. It was a painless process throughout.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Eli Dodgson

By Stephanie Davis on 12/1/2017 at 8:32 PM. Helped by Eli Dodgson.

Eli was wonderful in helping me pick out a great car. He was upfront and honest with me and guided me through the whole process.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great car buying experience!!!

By John car buyer on 11/22/2017 at 3:24 PM. Helped by Christina Barbato.

The staff at Waikem Ford was great. They took the time to understand what my vehicle needs were and where my price point needed to be. Christina was a great sales person and made the car dealing experience smooth. She took the time to ensure I understood everything throughout the process and followed up after to make sure I did not need anything!! Thank you Christina!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Fords4us on 10/3/2017 at 2:36 AM. Helped by Pete Shaheen and Bob Bryce.

A sales person is the face of any dealership. Pete Shaheen exemplifies professionalism in motor vehicle sales, This dealership and its' employees have provided our family with quality Ford products for well over a decade and we will continue to utilize them for sales and service. Our new Explorer was ready for delivery on time as promised. Pete spent all the time required to explain and demonstrate all of this quality vehicle's features. Being a multiple Ford vehicle family, the Ford brand is a given for us. So too is Waikem Ford as well as Pete and Bob.

I would recommend this dealer.