Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.4  
Friendliness
4.1  
Overall Experience
3.6  
Price
3.8  
Quality of Work
3.6  
Service
2.5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with my first car !

By Melanie Jean on 10/20/2017 at 12:23 AM. Helped by Joe Pinto, Rick Pellart, Darren Senensky.

I recently bought a pre owned matrix and I'm extremely happy with everything. It's in great condition and drives beautifully. Joe and Rick were so helpful with me. I recommend going to Georgetown Chrysler when looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ service visit

By Melissa on 9/10/2017 at 7:38 PM. Helped by Joe D.

I recently had to have my brakes serviced. I chose Georgetown Chrysler because I have always had great experiences with them and this visit did not disappoint! Staff were very helpful and friendly when booking my appointment. On the day of service, I was treated with the utmost professionalism. The job was done time efficiently and effectively. This was an A+ experience and a job well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Quinn, Gene43 on 8/15/2017 at 8:43 PM. Helped by Bally Singh - Sales and Darryl in Finance.

friendly and honest not pushy. didn't pressure me into anything I didn't need. call back calls were great with just the right amount of concern

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with Joe Pinto and Georgetown Chrysler!

By Lynda Barrie on 8/11/2017 at 5:54 PM. Helped by Joe Pinto.

If you're looking for a sincere, no pressure approach from your car/jeep/truck/van salesman, I suggest visiting Joe Pinto at Georgetown Chrysler. I'm very happy with the service from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership, Awesome staff!!

By John on 8/10/2017 at 8:02 PM. Helped by Rick Pellart.

Bought a Jeep Compass at Georgetown Chrysler and overall I had a great experience. No pushy sales man and very knowledgeable staff! I would definitely recommend!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Charged me for a Warranty item and didn't fix my AC in the 2

By Martin on 5/16/2017 at 2:45 PM. Helped by John M.

In the last month I came in a few times with a NEW Durango with AC not working and the ORIGINAL Trailer Hitch electrical not working. 1st time their AC machine wasn't working, so they only looked at the hitch electrical but said I would have to come back to have re-programmed. (John M said it would take 10 minutes to program). 2nd time their AC machine magically wasn't working again and then they Charged me 1 hour labour for a 10 minute programming to the hitch electrical. This is something that should have been working from the start! All Chrysler cars with a Factory hitch Installed have this ON, (otherwise they would have to activate after the fact which I would understand). I did not go back the 3rd time because I cannot trust them. They ripped me off. This should have been a warranty item. (2016 Durango with 12k) John M did not advise to me that I would have to pay to have this programmed... Its a NEW car... this is Warranty work... it wasn't done properly at the factory by error in my view. I believe I deserve my $118 refunded back to me. Martin BTW. I went to another dealership and they fixed my AC in 2 hours under Warranty.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Horrible at their job, but great at apologizing!

By Karl B on 3/23/2016 at 1:26 PM. Helped by Tyler, Darren.

I started my search for a Ram 1500 online. Noticed a promo for about $291/m. Islington Chrysler, near my house, didn't have the leasing software, so they couldn't go through with the promotion advertised (but they got me in the door to try to get me to finance). I then got a quote from Tyler at Georgetown Chrysler in reference to the leasing promotion. They were able to lease, but it was very difficult getting a straight forward answer as to how much the truck will cost me per month. He mentioned I didn't qualify for one of the rebates simply because I didn't currently own a truck, which is completely ridiculous. They also charged me a security deposit which was never mentioned before. After getting the final numbers as to my downpayment and monthly payment, I decided to go and sign for the deal. When I got there, the monthly payment had increased by over $70!!! All Tyler could do was apologize, but im sure there was a bit of deception to get me in the door (I'll be contacting OMVIC to see if this is a violation of a sort). They agreed to deliver the truck with a bedliner to somewhat sooth things over, but an extra $1500 or so to my term, doesn't exactly do that. Darren the sales manager must have used the leasing software for the very first time to sign my deal. It appeared he had little to no training in using it. Took him forever and the numbers seemed to be all over the place. After receiving approval, I requested the truck to be registered in my company name, since that was the reason for the lease. He said it was impossible since the vehicle is leased to me and not the company. He refused to reapply for the lease in my company name. About 15 hours before the delivery of my truck, Darren phones me and tells me they don't have a bedliner for me. He said I would have to come back in a week to have it installed. After asking him and Tyler if I was going to be compensated for my time driving back from Toronto, the gas, and mileage, Tyler just apologized again, and politely refused to compensate me in any way. Make sure you budget lots of time to deal with Georgetown Chrysler. I was at the dealership for an hour an a half to sign for the truck. Constantly having to wait. Got lots of apologies though. I was at the dealership for almost two hours picking it up on delivery day!! Again, lots of apologies came my way. In conclusion, this dealership doesn't appear to be looking for repeat business. I will not be doing business with them again. They don't have a clue how to make a customer happy after making a mistake. Dealing with Ford was a lot more pleasant as far as I went with them. No hidden fees or tricks to get me in the door.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They don't want to sell cars just service them

By Carguy11111111 on 1/25/2016 at 12:25 AM. Helped by NA.

I tried buying a car at this dealer twice over the past 5 years seeing as I live in GT I would like to support local businesses. They were not even willing to make a counter offer from another dealer. Further when the truck I bought from another dealer got a flat tire only after 1,800 kms they refused to have it covered under warranty. The fellow at the desk said new cars don't come with tire warranties - the Rexdale dealer never hesitated to replace the tire and even washed the truck!!! I wouldn't recommend this dealer to my worst enemy as they are horrible and lazy!

I would not recommend this dealer.

Overall Rating

3.5  

3   Customer Service
3   Friendliness
3   Overall Experience
5   Price

Dodge canada renders unpleasant experience via dealer

By Joseph@700km away on 10/26/2015 at 10:26 PM. Helped by Joe Pinto. Darren Senensky. Paul in parts dept..

So y`all can get the feel of IT,in full,because it was a long exhausting 5 days, I`ll give it to you in as brief a synopsis as is possible. After weeks of research, I had 7 Dealerships under consideration in the Toronto and outlying areas where I could save several thousand dollars.They pretty much had the same prices advertised.Indeed,the price was right for me on Oct 15 and on Oct 17 when I purchased a 2016 Dodge Caravan Canada Value Package (CVP) @ Georgetown Chrysler Dodge.This van,perhaps other models also as in Town&Country,is NOT EQUIPPED WITH A COMPACT SPARE!!Look underneath the van between the front seats.Not even a donut,but they had timbits and coffee.Merci beaucoup,mais,but,they can keep the repair kit provided and the roadside assistance warranty to remove the flat tire and install your spare tire???Hello? This faux pas is all on Dodge Canada! Joe Pinto(my sales person,) told me Oct 19 he didn`t know,the 2015`s have one.I believe him.We had made a deal on Oct 15 on the phone,they faxed me I faxed them documents to show my sincerety and to quote Joe"you kept your part of the bargain."Darren Senensky from financial sales,kept trying to get me to sign the sales agreement where the box said Sale Final, it`s just a paper of agreement and on and on.I hadn`t even seen the vehicle yet! He had also kept me on the phone Way too long with his sales pitch on extended warranties,then how many km I was going to drive,then my preferred undercoating and on and on when I had already told him firmly I wasn`t interested in anything else.He kept on,even after I told him to X everything and fax me the sales agreement now before the insurance broker and the bank closed.I never made the bank and had to travel another hour return the next day on Oct 16.On the 17th,after finding out I had no spare, I spent no less then 4 hours on the phone in St Catharines trying to buy a full size Yokohama tire and rim for a spare.Nobody had one,everywhere I called Yoko was on BO(back order.)It was 2 days to order then when they called back,it was 2weeks with no guarantees of getting one for my new 2016 Caravan! Then I started calling for a compact spare at crap dealers! Also hard to find.On Oct 19,Paul from parts @ Georgetown found me one at Performance Chrysler in St Catharines.Thanks Paul.He had also said they didn`t list a compact spare.You can`t buy one? I finally found one in Thorold ON for $70. but it had some 1/2 inch cracks in it with an 8 inch series of more but I kept it wanting to leave the next day. After many hours to get all that secured and ready for my 1100 km trip back home, this Senior writer was very very tired. No thanks to Dodge Canada for the most part my new vehicle purchase was an unpleasant experience! Buyers of dodge vans beware of no compact spare and a lot of difficulty getting one from wreckers/recyclers also not to mention new Yokohama tires to suit this base model and perhaps many others. Thanks for reading and or listening. Want the whole story? Read more on to be continued;or in the book.This must be a chapter for one . Merci.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great Service dept.

By geardrivencams on 7/15/2015 at 10:22 PM. Helped by max, paul.

I bought my Fiat at another dealership which treated me poorly. I came here on a whim a year and a half ago and have been happy ever since. This dealer doesn't try and up sell you anything. You come in for what you want and that's what they do. (that might not be good for people who don't know what service they should be doing, but that's what the booklet that comes with you car is for) They have always done warranty repairs without question. Last but not least, Paul and the other guys in the parts department are just fantastic.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found the Jeep Grand Cherokee online, dropped into the...

By Scuba11 on 7/30/2013 at 12:12 AM. Helped by Tyler.

Found the Jeep Grand Cherokee online, dropped into the local dealership-Tyler was knowledgeable and very helpful. I shopped online and in person to several dealerships- he was the only one to offer a test drive right away.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
2   Overall Experience
1   Quality of Work

I had bought a 2011 ram big horn about 1 month after...

By Troy Connelly on 3/7/2012 at 12:27 AM. Helped by sevice department.

I had bought a 2011 ram big horn about 1 month after buying truck i notest small rust marks all over the body panels talked to the manager he was very nice told me to bring it right in to have a look sevice department told me it was fall out from the truck getting delivered by rail he said he wasnt going to do anything 4 me went in to talk to the manager again he came out they cleaned the truck up like new i just brought the truck in last week 4 the same marks and rust on the bumpers they said to bad you shouldnt have purchased a white car with chrome bumpers he said all white and silver cars do this i asked a few frends with white trucks they have never heard of that i also drive truck 4 a living our fleet is all white from the service vans pickup truck cars all white all fords no such marks the transport i drive 800000kms on it and also white no marks dont beleive there b.s my new truck looks like crap not very happy at all.and p.s and as 4 the rusty bumpers i was told to take polish to it and it will clean up like i said the truck is new and dosent even have 20000 kms on it and looks worse then my 1995 gmc its sad when you spend that kind of money but ill tell you one thing NEVER AGAIN UNHAPPY CUSTOMER TROY CONNELLY

I would not recommend this dealer.