Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely fantastic and extremely low prices for new cars.

By Carolvajgert on 8/10/2019 at 3:50 AM.

We have been buying from this dealership for years, we have purchased about 8 cars from Gerald Hyundai. We have never had a bad experience with them. If we ever needed service (rarely needed it since Hyundai’s are very reliable) they would give us a loaner car for however long we needed! The car buying process with Gerald is extremely easy, even though this is the first brand new car we have bought (all previous have been one year old). We just purchased a 2019 fully loaded Santa Fe AWD for a few thousand dollars off asking. Very competitive pricing, and makes sure your always taken care of. We had gone to Elgin Hyundai and they were in the process of selling a car that we asked to pull aside. They claimed it was a Certified on their website with picture saying it was, but we found out we needed to pay about $2,000 to do so. We then found out it had been in a severe accident, so they can’t certify it? So I would recommend not going to Elgin Hyundai and instead go to Gerald! (Always ask for Brian York!)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By NewOwner on 7/5/2019 at 9:08 PM.

Went to another dealership and spent 5 hours there and walked out without a car. I then went to Gerald’s Hyundai in North Aurora where I was met right away and test drove a car within 20 minutes. Karim really listened to what I was looking for in a vehicle and focused on what was important to me and got me set up in a car that I love. I really appreciate the time that he took to assist us when we were already tired and helped speed us along to get us out as soon as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Experience

By peeweeL88 on 6/13/2019 at 4:02 PM.

I came in looking for a car, didn't know if my mind was made up at the time, I met with John Khochaba he was so nice and met with Mike Chino, John took time with me, he explained everything to me very well, I walk out with a New car that day, Thank You.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

best car shopping experience,EVER!

By NancyW on 6/4/2019 at 3:31 PM.

I had truly planned to get quotes from three dealerships. I was very p[leased with the deal I was given, the lifetime warranty, the interest rate I got ,the selection and probably most of all,the way I was treated Brian York, Mike Chino and the finance person (forgot his name) Very professional and No pressure. I would recommend to anyone looking for a car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Bad, bad, bad

By auntmare on 6/2/2019 at 10:41 PM.

We should have known what was up when Mike didn't return our call. But then my husband was convinced we should go back to Gerald's. What a mistake!! I keep being told to call them, because no one knows what the problem is I can tell you-it's the prices. I wrote a check for 6,999.00 for a lease. Excuse me?!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Dezmarae campbell on 5/26/2019 at 1:17 PM.

Great experience with both the salesman and credit manger. They were extremely patient. Our sales guy was amazing he followed up every time he said he would. I would definitely come back to this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got a new car

By Ajamarie92 on 5/3/2019 at 11:13 PM.

I was very hesitant,due to my credit situation, however these guys were awesome.. I would recommend Gerald Hyndai to any one that needs a dependable car. The sales reps and manage was very helpful.. Thank you Luke and Alex..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat satisfied customers.

By SusieQ on 5/6/2019 at 9:21 PM.

Our sales associate, Karim Helmy, couldn’t possibly have been more accommodating. He was understanding and helpful in our decision of which model Hyundai best fit our needs and desires. We highly recommend not only Karim, but the entire “team” at Gerald Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and easy experience

By MAjka12 on 5/1/2019 at 2:00 PM.

Great Buying experience it was a happy purchase and was quick too great team Gilbert Nathan Karim Kelmy Mike Chino were very knowledgeable and helpful. Everything was handled very professionally Thank you for the wonderful cutomer Service 5 star, will return and recommend. Kubica Family

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A wasted opportunity

By TravisZ on 4/25/2019 at 10:29 PM.

While I just bought my new car at another dealership, I recalled the awful experience I had at this location. The salesman was a very good guy and hoped that I would buy a car from Gerald Hyundai. As he called his manager Alex up, it seemed as if he was in a bad mood and was overall having a bad day. I wanted to see if he could match another Hyundai's price, however, he was extremely arrogant and said that he should raise the price not lower it. He also told me it was his last day and said that if I complained it wouldn't matter which was another lie. I had an awful experience at this location. Alex the manager was extremely rude and insulting. Avoid at all costs.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and easy experience

By Xoxo_Luis on 4/19/2019 at 1:12 PM.

Greeted very fast and was treated very kind. They listened and provided me with a car that I loved! It was the fastest process I've encontered so far. Both very kind, helpful and knowledgeable. Definately in good hands when you go to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience very helpful and honest

By Nderv1 on 4/19/2019 at 4:09 AM.

Luke was great he was very personable and made me feel comfortable. He showed me options that fit in my budget. Great overall experience! Definitely recommend Luke and Gerald Hyundai

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally got the car I wanted

By Alexredveloster-blk on 4/16/2019 at 8:35 PM.

John khochaba and Alex kapouranis are the best and the rest of the Hyundai team always honest and professional feel like family I finally got approved for my veloster today thanks to there determined effort to get it done they made it happen fun guys to talk to as well would recommend anyone to work with them

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
5   Overall Experience
3   Price

NEW CAR AND SALESPERSON

By djhornyan on 3/21/2019 at 3:21 PM.

LARRY PERSICO WAS FRIENDLY EASY TO TALK TO EXPLAIN EVERYTHING AND ANSWERED ALL OUR QUESTIONS. VERY GOOD SALESMAN KNOWLEDGEABLE AND THERE WHEN WE NEEDED HIM

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Experience

By KarenS16 on 3/16/2019 at 1:58 PM.

John K at Hyundai was extremely patient, helpful, and knowledgeable. He was able to answer all my questions with ease. He was accommodating as I wanted to test drive a couple different cars. I will be recommending him and this dealership to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Customer service experience

By tlee on 2/27/2019 at 5:06 AM.

John Khochaba was excellent. He explained everything in detail and made sure all our questions were addressed. This dealership was able to give us a great price for a top of the line vehicle and other dealers could not beat it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very good buying experience

By JHEDRICH2999 on 1/30/2019 at 4:02 PM.

Salesman made a fair offer on purchase price of car. Quickly located car I wanted and within hours of purchase I was driving my new car home. Dealership and salesman John Khochaba and Sales Manager Mike Chino were very professional, didn't apply salesmen "pressure" and were very accomodating. No games were played with price, options, etc... Got the price and car I wanted. Very pleased. Closing went very smooth also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent experience

By Grits on 1/25/2019 at 6:22 PM.

I went in to see the Kona (though I was sure I would go back and buy the Subaru). Mr. Khochaba, my salesman, was so well informed on the vehicle. He was able to answer all my questions and even help me to understand all the new safety features. He was able to show me exactly which trim level would meet my list of requirements without running off to look it up. After my purchase he spent over an hour being sure I knew how to work all the features I was not familiar with. He also set up my phone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a Vehicle

By Alison Virzi on 1/21/2019 at 8:29 PM.

I don't particularly enjoy the car buying experience. However, Larry Persico was wonderful to work with! No pressure, information was presented upfront, and he made the car buying experience a positive one! Thank you to Larry!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Wonderfuly experiece buying my new car"

By Debbie Vacco on 1/16/2019 at 9:15 PM.

Jean was waiting at the door, holding it open for me. He asked kindly if he could assist me. I replied,"I am here to buy a Kona today!" The overall experience was pleasant and no pressure was put on me to make the deal, in fact they saved me money on my interest rate. John Khochaba has called me at home to check up on the car and my satisfaction 3 times. I love Gerald Hyundai.

I would recommend this dealer.