Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New vehicle purchase

By Happycamper12 on 11/6/2017 at 12:01 PM.

My wife and I worked with Quentin on the purchase of a new car. he worked to really find the vehicle and cost that would work for us. I highly recommend him.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Car maintenance

By Olita on 11/2/2017 at 1:29 AM.

Horrible dealership!! An oil change gone wrong ended up costing us $2,000 in maintenance. They did not stand behind their shoddy work. Their Service manager, David Chastain was rude. He offered us an $80 refund to delete our bad reviews on social media. He stated if we do not do this, we won't get any refund. Beware, consumer!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, friendly and knowledgeable

By Thomas Brechlin on 10/20/2017 at 5:13 PM.

I should note that we were referred to this dealer by another very happy customer. We've not bought a new car in a VERY long time. We originally went in to buy a used car but with the help of the salesman, we ended up buying a new car. Quinton, the salesman, was very knowledgeable about the used cars and we went on a number of extensive test drives. We never felt pressured. When he did some number crunching, it was discovered we could get a brand new car without financially stretching us. Great experience. I would suggest that if you're looking for a used car (many have warranties) and the salesman suggests that maybe you qualify for a new car, it's not a scam, they really want to help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience again!

By Brechlinannie on 10/13/2017 at 4:32 PM. Helped by Kelly White.

I was introduced Quentin Stanley by Suzy the Sales manager who has been a wonderful help to my daughter and son-in-law. What a guy! So personable, attentive and showed me cars that fit into my budget, but then I ended up buying a new Soul thanks to his help! Thank you, thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service!

By Steve1 on 10/11/2017 at 10:37 PM.

My experience with Gerald Kia was absolutely amazing. Jon Mock provided excellent customer service making sure I was comfortable with my purchase He explained everything to me thoroughly and was very patient with me during this process. This was a pleasant experience and I am so glad I chose this location to purchase my 2017 Forte!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal

By Doc on 10/5/2017 at 11:34 AM.

This was my second purchase for this dealership in less than a year. Service is outstanding and they remember my wife and I. We were in and out the same day with the car that we wanted with the price we asked for. This dealership goes above and beyond all that is asked of them. We will buy our next car here. Quentin does what he say he is going to do when working with you. He goes the extra step in making sure you are totally satisfied before you walk out the door. I was able to walk in without an appointment and walk out with a car the same day!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Bernadine23 on 9/26/2017 at 12:09 PM.

Mr Michael was excellent and made sure I was well taken care of he did his best to see that I drove out with an new car.Mr Brian Murphy and the sales manager I don't remember his name worked very hard to make things right and good for me.i will definitely recommend this place to my freinds.Gerald Kia at Naperville is the best place to be if you are looking for a car and especially if you are looking to rebuild your credit.Thank you Guys Great Job👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brian and his whole support group was fantastic.

By Dean Simmons on 9/23/2017 at 9:00 PM.

Brian was great and creative in closing the deal making it a great experience. No big pressure sale. Great job building relationship during the process. Feel like I made a friend during the process. Thanks

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good experiance !

By Ivan Kanas on 9/22/2017 at 9:46 PM.

Brian was very friendly and professional. He helped me with all the details and provided a useful information about all the features and suggested a protective package which will help to have a car in a good condition - inside and ouside. I recommend Gerald Kia of Naperville if you are looking for a car and a great experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Best experience EVER!

By Nina Brousseau on 9/16/2017 at 9:12 PM.

Buying a car is always a positive/negative experience,especially when you haven't made up your mind on which car or model you want. The welcoming vibes in this dealership really put us at ease. Mr Quentin Stanley welcomed us with a smile & great handshake. He was so knowledgeable about all the cars ,of course, and professional. He sold us on the Kia name. He was fun to deal with. The negotiation process was quick and to our satisfaction. There truley was no pressure. Looking forward to seeing him when ever we're in the dealership. He was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By RobRossi10 on 9/11/2017 at 1:40 PM.

I'm just a normal guy from Naperville. I was born here and for better/worse have watched the town grow into the affluent place it is now. I'm 33 and married w/2 kids under 4. I know technology pretty well but only because worked with it extensively for 10 years. I do a lot of negotiating in my job and feel I am naturally pretty good at quickly reading people. So when I say these guys rock, I mean it. No one paid me to do this review or any crap like that. In fact, I literally couldn't wait to write it because my experience with Adrian and Sam was so good. Adrian knows his stuff better than any sales person I've met in this industry. He simply shows you everything his vehicles can do, tells you the best his dealership can do to help you, and tries to help you find the best vehicle he can with the understanding that it might not be at his dealership. First and foremost, he wants you to be happy walking out of Kia whether you buy one of his cars or not. He never rushed us and no question felt like a bad one. Even after the sale he continies to go out of his way with me. Texting every so often to make sure the car is good, answering technology questions I might have, etc. These guys offered me exactly what I asked for then convinced me to get a better Optima- not because they wanted to make a bigger sale but because they literally wanted me to be happy everyday getting into my vehicle and xxxx were they right! I'm so happy I listened to them. My used, fully loaded 2014 Optima drives like a gem and I'm so pumped I didn't settle for the 2015 bare bones model I was originally looking at. I am so pumped to get in this car every morning and love all the features it has. The free car washes and lifetime warranty on trans, axle, and engine is unparalleled and literally convinced me to walk out of another dealership while texting Adrian. MJ in finance was even awesome too, helping us maximize or money! These guys are basically my friends now. The idea of bringing my car in if needed doesn't even bog me down because I feel that well taken care of and excited to get to see them. They are 10 minutes away and have free wifi if I have to work there. I feel the dealership cares about my needs as a person more than anything. This is a special kind of a place for sure! I hope you can do business with them too. One of the best experiences I've had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Happymom on 9/9/2017 at 10:07 PM.

Adrijan was very professional and friendly. I feel he went out of his way to make my experience the best. He spent a lot of time going over all of the features of my van and making sure I understood. Sam was also involved in getting my van for me. They got my van from another location. They respected me in that, they got me what I wanted at a price I could afford. They went out of their way to make me a very happy customer. I recommend Gerald Kia of Naperville if you are looking for a car and a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super fast service!

By LaPaloma on 9/9/2017 at 3:51 PM.

Everyone was so welcoming and friendly. We were limited on time so Quentin Stanley made everything real easy and fast. Looking forward to our next purchase!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good experience

By Michele Wolfe on 9/2/2017 at 8:25 PM.

We were able to transfer our lease to a new car very quickly and efficiently. Thank you for doing such a great job. We will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Darrell C on 8/28/2017 at 10:30 PM.

i was online shopping for a new car and was contacted by Jon Mock the internet manager and we texted back and forth for a few days before i finally made it in. While I was there i met with Michael Johnson from finance and between the 3 of we went over what i was looking for and what i wanted to do as far as buying a new car. both Jon and Michael were very helpful during the whole process. even though i didn't buy a car from them. (mainly because I am a pain in the butt) they both did an AWESOME job. i would recommend both guys to anyone looking to buy a new car from

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

LOVED MY EXPERIENCE HERE

By bbrodie on 8/27/2017 at 4:06 PM.

Everyone at this dealership was beyond helpful to me as soon as I walked into the building. I was looking for a new car to lease and was not totally sure if I wanted to stick with the same car or try something new. I found that everyone was very knowledgeable on all of the cars and options which made my choice much easier. I ended up sticking with the same car with some upgrades and I could not be happier.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Love my New Kia

By bjchrist63 on 8/24/2017 at 6:07 PM.

The car I was driving was totaled by a hail storm in Texas, so I was in need of a new car quickly. Brian Murphy at Gerald Kia was recommended to me by friends so I went to speak with him. He listened to what my needs were and although he worked really hard to get to the end result, I drove away in the new Kia Niro Hybrid. Brian told me that it would get great gas mileage - and it does. I easily get close to 60 mpg on every tank when I am not traveling across country. He told me that it would easily pull a U-Haul trailer over the Rocky Mountains - and it did. I just returned from a 5900+ mile trip to and from California and the car had no issues. Lastly Brian told me that I would LOVE my new car - and I do. I do a lot of traveling and hauling and was tired of having to rent a vehicle every time I needed to get something from one place to another. I also drive 60+ miles a day back and forth to work. Brian knew that I needed a car that was going to deliver the space and comfort that I would need traveling as well as provide great gas mileage for my daily commute. I went from filling my gas tank up 3 times every 2 weeks to filling it 3 times every month! Thank you Brian! Can't wait to work with you again when I get to my standard 250,000 miles - shouldn't take too long, I'm at 15,000 in just 4 months!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Found the right vehicle

By MJM on 8/15/2017 at 12:43 AM.

John Cloud was helpful and worked closely with us to find the right vehicle. We walked in looking at a Soul and ended up purchasing a Niro. He listened to us and took the time we needed to find the right vehicle for work, visiting family and our outdoor activities. This is our first KIA and we had a great experience working with John Cloud and everyone at Gerald.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional and friendly service

By second kia on 8/10/2017 at 7:54 PM.

Welcoming smile and professional service. You asked the right questions for us, a repeat Kia Soul + customer. Enjoyed the new test-drive track and you were helpful with the new features on 2017 Kia Soul +. Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar service

By MCullen on 8/8/2017 at 1:56 AM.

Brian Murphy was incredibly helpful and allowed for an amazing experience. He made sure I truly loved the car I ended up buying. Thanks to Brian, the stresses of buying a new car were washed away and I drove off the lot with a Kia Soul I absolutely love!

I would recommend this dealer.