Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Staff and Good Deals

By chad.beager on 8/3/2019 at 9:12 PM.

The sales staff is very friendly and works hard to offer you a good deal. We had an issue with pricing and the sales staff and manager worked hard to resolve this issue. Johnny Cook is a very accomodating and knowledgeable salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience at Gerald Kia!

By jcallahan on 7/22/2019 at 8:38 AM.

My wife and I have a growing family, and needed a minivan. After some so-so experiences with other dealers, we were very impressed by the professionalism, attitude, and service from Gerald Kia. From our sales associate, Quentin, to the manager, Jon, to the financier, Yasser, everyone was friendly, supportive, and made the experience virtually stress-free. We were those annoying people with two kids coming in an hour before close on a Saturday night, and everyone stayed late to help us trade in our SUV and get into a new Sedona that night. We really appreciate the service, and we now have a big weight lifted off our shoulders having the vehicle we need before #3 comes in a few months!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional

By Kia Soul Buyer on 5/1/2019 at 3:14 PM.

Quentin Stanley and Jon Mock quickly determined what I wanted and how I wanted to work, adapted their presentation to the situation, were always relaxed, didn't try to push, We respected each other needs which made for a very comfortable experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome

By DerekB on 4/14/2019 at 8:20 PM.

Great dealership everyone had great customer service and helped me out get a nice car I love. Quentin was a great help and very nice thank you guys so much!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service

By Nelle on 4/9/2019 at 1:33 PM. Helped by Taylor in service.

Worst customer service I've ever dealt with at a dealership. I called in to see when the next available appointment would be, she told me that they're so booked and she has over fifty appointments, and that they could not get me in for an oil change or a car wash. I then decided to go online to check the availability and they have the next 3 days all available, and all appointment times available. So I just scheduled my appointment online. Not really sure why you would be telling people that you don't have any availability for appointments, seems like this only happens when I want to schedule my free services that are supposed to be free. And this has happened every time I have tried to schedule an appointment. When I originally bought my car they tried to write up my contract $3,000 over the MSRP like I wouldn't notice.. these people are very shady

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Friendly and patient

By Kia rio on 3/30/2019 at 10:57 PM.

Me and my dad started my car search by going to Gerald Hyundai of north aurora looking for a specific car that I found online and I had other back up cars if I couldn’t get the one, so I contacted them and confirmed the car was there when I got there I found out that it wasn’t there the dealer then sent me to this dealership where I met quentin, who after a little bit of research found out it had been sold the day before. He and Gino then helped find me a car that was just in my budget with low miles. He and Gino were both VERY patient with me and my dad because we kept pestering them with questions and they both were honest about the details of the car and the price. Yasser was also very patient with us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ALL LOVE FOR QUENTIN

By melpat04 on 3/18/2019 at 9:04 PM.

We came in with a small time frame and a preapproval letter, Quentin and the crew knocked it out of the park. Had the mind set that we were getting the cheapest used car they had and would have to come back. However Quentin did it in our impossible time frame and we walked out with a 2019 soul with payments in our budget. Quentin and his crew blew our minds and made our year. never has car buying ben so pleasant. This is our dealership from here on out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second KIA!

By Melody on 2/25/2019 at 4:34 PM.

Just go to Gerald KIA of Naperville and see Quentin! You will not be disappointed, great products and excellent service. I am a KIA fan for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Disappointed Jeep Owner

By Kialover on 2/24/2019 at 2:45 AM. Helped by Mohammed Mohammed.

I have had 4 Jeeps. I was treated so poorly at Jeep. I came into ly husbands Kia dealer crying with him. Told Mohammed my husbands car guy everything. He was very understanding. I told him exactly what I needed and what I wanted t pay and he made it happen. No yelling or arguing. He took money off the car and threw things in etc. Bottom line Gerald treats their return customers like they deserve to be treated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied

By Ballen on 1/22/2019 at 10:26 PM.

I walked into Gerald Kia looking to test drive an Optima and was met by Quentin Stanley who took care of me every step of the way. He made it an easy, fun experience and I’m very happy with the vehicle he found for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and car!

By Swiler22 on 1/19/2019 at 6:54 PM.

Three words to describe our salesman Quentin- patient, practical, and personable. We went to Gerald Kia of Naperville several times over a span of a couple years, and each time Quentin was just that. He always seemed geniunely interested in considering what might be our best purchase, always took time out of his busy schedule (even after the 3rd time leaving without a purchase), and was always up for a good laugh. We will definitely be going back, especially considering we also love our Kia Optima!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely classy and fun!

By JrJr0327! on 1/4/2019 at 9:31 PM.

I’ve never enjoyed a car shopping experience like I did with Kia of Naperville! From just shopping online and using their online chat to the moment I walked in the door I felt comfortable and at ease! The manager directed me to Quentin to help me out! I’d just had a horrible experience the night before at Kia of Joliet and Quentin found me a better model of the car I was looking for! He found me a model that cost less monthly than what I was offered monthly on the lesser model at Kia of Joliet. I was in a time crunch and ending my vacation and he stayed right on track and got me exactly what I needed and more. Quentin even FaceTimed my husband with me so that he was comfortable as well since he couldn’t be there! I will continue to stay with Kia solely because of the experience I had with the management and Quentin. Every member of Gerald Kia of Naperville are welcoming and friendly. I will continue to tell everyone who’s shopping for cars in the area to stop in and check them out! And especially to go visit Quentin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

#1 in Customer Service!!

By Coolcar2485 on 12/23/2018 at 4:01 PM.

After my last horrific experience at a different Kia dealership (at which I walked out empty-handed), Gerald Kia of Naperville really turned things around. I love the Kia brand and did not want to switch to something different. The buying process was relatively quick and painless. Plus, Quentin was amazing and gave me excellent customer service! I plan on being a customer for many years to come!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Allhands1 on 12/16/2018 at 8:34 PM.

Just bought a 2016 Nissan Sienna XLE from this dealership on December 11th after a very bad experience with another dealership in Schaumburg. I can tell you how happy and satisfied I was dealing with Gino and Adrian. Gino paid attention to my needs. He treated me as a valuable customer and tried everything to get me this car. The transition was smooth and I was out of there with the Sienna within hours. in addition, all of the staff in this dealership is very nice and friendly. Thank you. Most recommended dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gerald Kia...the place to go SEE Quentin!!

By SteveForte on 12/13/2018 at 2:00 AM.

Went to Gerald Kia under recommendation of a close family friend. I have to say....it was the most pleasant buying experience I have ever had. The staff was very friendly from the start. Quentin Stanley is the best sales person I have ever worked with. I, at no time, felt any pressure to buy anything. Quentin takes the time to get to know his customers, exactly what I would expect from a sales person. I will be going back to Gerald Kia and working with Quentin for all of my future vehicle needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoy working with Gerald KIA. .

By Bidley on 11/27/2018 at 5:06 PM.

Everyone was so nice to work with, I bought from Gerald in the past and everyone was a pleasure to deal with.. So helpful in setting up my car and explaining all the features.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quentin Stanley

By Kiasoullover on 11/3/2018 at 10:27 PM.

I have to say that Quentin went above and beyond my expectations. I have been to several different dealerships over the years and buying a car was almost a chore. However Quentin changed my opinion! He was so easy to work with and guided me through the process of picking options I asked for and making sure I got that vehicle and not trying to sell me something I didn’t want and couldn’t afford, just to make a sale. I would certainly recommend Quentin Stanley and Gerald Kia of Naperville to anyone looking for a vehicle and guarantee you will have a pleasant experience and become a lifelong customer! Laura B

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quentin Stanley

By Andrea on 10/21/2018 at 1:42 AM.

Quentin has the perfect personality for selling cars - a genuinely personable salesperson! Quentin listened to my needs and found a great car within my budget. I found my entire experience at Gerald KIA of Naperville to be exceptional from the moment I met Stanley to driving off with my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience

By Big C on 10/12/2018 at 10:39 PM. Helped by Mohamed Mohamed.

I can into the dealership today to look for a new car. I was approached Mohamed Mohamed. I told him what I was looking for and have me a few options. I did not feel pressured at all. Gino was also a awesome person to work with as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service and Value

By JAM on 9/26/2018 at 1:23 AM.

This is my second new car purchase at this dealership. They pay attention to what I need in a car and work within my budget. The KIA warranty is outstanding-they back their products in writing. As with my first KIA, I plan to entrust this car to their excellent service department.

I would recommend this dealer.