Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brian and his whole support group was fantastic.

By Dean Simmons on 9/23/2017 at 9:00 PM.

Brian was great and creative in closing the deal making it a great experience. No big pressure sale. Great job building relationship during the process. Feel like I made a friend during the process. Thanks

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good experiance !

By Ivan Kanas on 9/22/2017 at 9:46 PM.

Brian was very friendly and professional. He helped me with all the details and provided a useful information about all the features and suggested a protective package which will help to have a car in a good condition - inside and ouside. I recommend Gerald Kia of Naperville if you are looking for a car and a great experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Best experience EVER!

By Nina Brousseau on 9/16/2017 at 9:12 PM.

Buying a car is always a positive/negative experience,especially when you haven't made up your mind on which car or model you want. The welcoming vibes in this dealership really put us at ease. Mr Quentin Stanley welcomed us with a smile & great handshake. He was so knowledgeable about all the cars ,of course, and professional. He sold us on the Kia name. He was fun to deal with. The negotiation process was quick and to our satisfaction. There truley was no pressure. Looking forward to seeing him when ever we're in the dealership. He was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By RobRossi10 on 9/11/2017 at 1:40 PM.

I'm just a normal guy from Naperville. I was born here and for better/worse have watched the town grow into the affluent place it is now. I'm 33 and married w/2 kids under 4. I know technology pretty well but only because worked with it extensively for 10 years. I do a lot of negotiating in my job and feel I am naturally pretty good at quickly reading people. So when I say these guys rock, I mean it. No one paid me to do this review or any crap like that. In fact, I literally couldn't wait to write it because my experience with Adrian and Sam was so good. Adrian knows his stuff better than any sales person I've met in this industry. He simply shows you everything his vehicles can do, tells you the best his dealership can do to help you, and tries to help you find the best vehicle he can with the understanding that it might not be at his dealership. First and foremost, he wants you to be happy walking out of Kia whether you buy one of his cars or not. He never rushed us and no question felt like a bad one. Even after the sale he continies to go out of his way with me. Texting every so often to make sure the car is good, answering technology questions I might have, etc. These guys offered me exactly what I asked for then convinced me to get a better Optima- not because they wanted to make a bigger sale but because they literally wanted me to be happy everyday getting into my vehicle and xxxx were they right! I'm so happy I listened to them. My used, fully loaded 2014 Optima drives like a gem and I'm so pumped I didn't settle for the 2015 bare bones model I was originally looking at. I am so pumped to get in this car every morning and love all the features it has. The free car washes and lifetime warranty on trans, axle, and engine is unparalleled and literally convinced me to walk out of another dealership while texting Adrian. MJ in finance was even awesome too, helping us maximize or money! These guys are basically my friends now. The idea of bringing my car in if needed doesn't even bog me down because I feel that well taken care of and excited to get to see them. They are 10 minutes away and have free wifi if I have to work there. I feel the dealership cares about my needs as a person more than anything. This is a special kind of a place for sure! I hope you can do business with them too. One of the best experiences I've had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Happymom on 9/9/2017 at 10:07 PM.

Adrijan was very professional and friendly. I feel he went out of his way to make my experience the best. He spent a lot of time going over all of the features of my van and making sure I understood. Sam was also involved in getting my van for me. They got my van from another location. They respected me in that, they got me what I wanted at a price I could afford. They went out of their way to make me a very happy customer. I recommend Gerald Kia of Naperville if you are looking for a car and a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super fast service!

By LaPaloma on 9/9/2017 at 3:51 PM.

Everyone was so welcoming and friendly. We were limited on time so Quentin Stanley made everything real easy and fast. Looking forward to our next purchase!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good experience

By Michele Wolfe on 9/2/2017 at 8:25 PM.

We were able to transfer our lease to a new car very quickly and efficiently. Thank you for doing such a great job. We will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Darrell C on 8/28/2017 at 10:30 PM.

i was online shopping for a new car and was contacted by Jon Mock the internet manager and we texted back and forth for a few days before i finally made it in. While I was there i met with Michael Johnson from finance and between the 3 of we went over what i was looking for and what i wanted to do as far as buying a new car. both Jon and Michael were very helpful during the whole process. even though i didn't buy a car from them. (mainly because I am a pain in the butt) they both did an AWESOME job. i would recommend both guys to anyone looking to buy a new car from

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

LOVED MY EXPERIENCE HERE

By bbrodie on 8/27/2017 at 4:06 PM.

Everyone at this dealership was beyond helpful to me as soon as I walked into the building. I was looking for a new car to lease and was not totally sure if I wanted to stick with the same car or try something new. I found that everyone was very knowledgeable on all of the cars and options which made my choice much easier. I ended up sticking with the same car with some upgrades and I could not be happier.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Love my New Kia

By bjchrist63 on 8/24/2017 at 6:07 PM.

The car I was driving was totaled by a hail storm in Texas, so I was in need of a new car quickly. Brian Murphy at Gerald Kia was recommended to me by friends so I went to speak with him. He listened to what my needs were and although he worked really hard to get to the end result, I drove away in the new Kia Niro Hybrid. Brian told me that it would get great gas mileage - and it does. I easily get close to 60 mpg on every tank when I am not traveling across country. He told me that it would easily pull a U-Haul trailer over the Rocky Mountains - and it did. I just returned from a 5900+ mile trip to and from California and the car had no issues. Lastly Brian told me that I would LOVE my new car - and I do. I do a lot of traveling and hauling and was tired of having to rent a vehicle every time I needed to get something from one place to another. I also drive 60+ miles a day back and forth to work. Brian knew that I needed a car that was going to deliver the space and comfort that I would need traveling as well as provide great gas mileage for my daily commute. I went from filling my gas tank up 3 times every 2 weeks to filling it 3 times every month! Thank you Brian! Can't wait to work with you again when I get to my standard 250,000 miles - shouldn't take too long, I'm at 15,000 in just 4 months!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Found the right vehicle

By MJM on 8/15/2017 at 12:43 AM.

John Cloud was helpful and worked closely with us to find the right vehicle. We walked in looking at a Soul and ended up purchasing a Niro. He listened to us and took the time we needed to find the right vehicle for work, visiting family and our outdoor activities. This is our first KIA and we had a great experience working with John Cloud and everyone at Gerald.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional and friendly service

By second kia on 8/10/2017 at 7:54 PM.

Welcoming smile and professional service. You asked the right questions for us, a repeat Kia Soul + customer. Enjoyed the new test-drive track and you were helpful with the new features on 2017 Kia Soul +. Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar service

By MCullen on 8/8/2017 at 1:56 AM.

Brian Murphy was incredibly helpful and allowed for an amazing experience. He made sure I truly loved the car I ended up buying. Thanks to Brian, the stresses of buying a new car were washed away and I drove off the lot with a Kia Soul I absolutely love!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All Around Great Expeiernce

By Jjande1 on 8/1/2017 at 7:02 PM.

Brian Murphy was a great salesmen and made buying a used car very easy. He made me feel very comfortable and he was very respectful. He helped me find the perfect fit for me and I'm very happy with my new vehicle! I would definitely recommend asking for Brian Murphy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great all around dealer.

By Passer on 8/1/2017 at 6:26 PM.

I had a very bad experiance at another dealer, so I decided to go here, which was the correct choice. They were understanding of my situation and helped me get the car I wanted. The salesman Brian Murphy was easy to work with and got the deal I wanted and was fair. Thanks Gerald Kia!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Nanos on 7/30/2017 at 4:04 PM.

The experience we had was overall amazing. Susie Gonnerman the manager and Jessica Brown the sales associate were beyond informative, and helped us to buy our dream car. Anthony Triner and the finance department we're also great. We felt really bad that they stayed two hours past close time.But it didn't phase them at all, they just wanted us to be happy. Forever appreciative for the experience. Sincerely, The Nowisser's

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always A Excellent Experience

By Chrystalp on 7/30/2017 at 1:10 PM.

We bought a few cars from Gerald dealerships but Kia was always the best when coming to purchasing and getting a understanding about what car and loan we were about to go into. Q ALWAYS makes us feel comfortable answers from small to big questions. He never pressures us into anything we don't wanna do and always does his best on getting the payment we need to be. Never gives up on us. We will continue to refer Q to all of our friends and family. Thank you Kia and big thank you to Q.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bow Ties and Red Cars

By SarahMarie on 7/24/2017 at 12:42 AM.

What can I say, Quentin is absolutely amazing!! He was such a joy to work with. Quentin thank you for making my experience so enjoyable. You are truly a gift! 😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

World Class Car Buying Experience

By Silent Sav on 7/21/2017 at 4:09 AM.

Had the greatest experience with Gerald Kia in Naperville all thanks to their number one employee Quentin Stanley. He was very helpful and honest. After many dealerships in a year long search for a reliable and fuel efficient car, I could not be happier with my experience. I greatly appreciated his patients dealing with a first-time car buyer. Thanks to him, I made a wise choice I know I will be happy with for a long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Car Buying Experience was Amazing

By Tesley_96 on 7/8/2017 at 7:50 PM.

My mom and I went to Kia to look for a car and found Quentin Stanley to be an amazing! I wasn't sure what kind of car I wanted at first, but he showed us a few options that were super helpful. He is an amazing person and we were pleased with the customer service.

I would recommend this dealer.