Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service

By Ahmed on 8/20/2019 at 2:19 AM.

I am glad to be one of your customers, Mr. Adil worked hard to make me satisfied, he so helpful with a nice and beautiful smile

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and attitude

By Racer1 on 7/24/2019 at 1:20 AM.

This is a great dealer that can guarantee you finding something worth purchasing. Adil is a great salesman and takes the time needed with a positive attitude to help you find either what your looking for or making sure you have choices to choose from. This dealer is lucky to have such employee in there team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Helpful

By kia owner on 7/23/2019 at 1:42 PM.

Extremely helpful with a large selection! Adil was a great salesman, he was eager to satisfy our needs. With many dealerships in one location there was a large selection to choose from.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I do like the way how they’re work

By Mohammad on 7/23/2019 at 10:55 AM.

This is one of the best customer experience services I have ever had. We had spoken to them to figure out a deal before we arrived When we got there The car I wanted was ready to go upon my arrival. It was such a quick and painless experience, and everything we had discussed on the phone was followed through on. Shout out to Adil fadlelmula You are the best

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Trust is hard to come by in the car service world

By Nick Petro on 6/28/2019 at 3:43 AM.

Took 3 unreturned voicemails and an online service request to get an appointment to get a recall taken care of. Got a $410 quote to fix a door handle, because the part I needed was “updated by the manufacturer” and the whole assembly needed to be replace. 5 minutes on google and I have the $12 part I need and watched a 5 minute video on how to replace it. When I asked about he price, I was told it was mostly for labor because the door panel needed to be removed and wiring needed to be fix and what not. None of which needs to be done. Doesn’t really matter cause they didn’t have the parts and needed to order them anyway. Seems like a Kia service center would have Kia parts, but what do I know. The quote was also changed 3 times. When I called to ask about the price, suddenly it went down. When I told them don’t bother, I’ll just come pick up the car, it went down again. This kind of stuff makes it hard to trust these guys. My review would have been 2 stars, just because Jaime was friendly, but the free “crystal clear” car wash on my receipt twice, didn’t even get the mud and bird s*** off anything but the hood.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 3rd Sorento purchase from Matthew at Gerald Kia

By Satisfied owner on 5/15/2019 at 3:05 PM.

I know I can count On Matthew to be very competitive with pricing and to make it as painless of a process as possible. I have already purchased 3 new Sorento's from him and will continue to do so. Gina was extremely helpful and patient throughout the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Positive Experience

By sportageFan on 4/3/2019 at 12:23 AM.

Adil Fadlelmula was extremely helpful in helping us put together a deal to do a lease buyout. He is personable, I feel he's honest and most importantly he works to make the deal happen. Yes, I did have to put up with all the standard dealer strategies that make car buying so offensive (please bring back Saturn!) but in the end we made it happen. Adil was neither insistent nor pushy. He is a flat out nice guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very knowledgeable, helpful, and pleasant!

By megan8888 on 3/19/2019 at 5:05 PM. Helped by Sean.

My husband and I were casually looking for a vehicle as mine had a fairly costly repair that needed done before it could be driven again. We were very impressed with the sales team and Adil in particular as they all took the time to listen to our needs and concerns with purchasing a new-to-us vehicle. We weren't positive that we would find what we were looking for as we were very particular, but they helped us find exactly what we were looking for, and they worked with us to keep it mostly in our budget. They even stayed late so we could finish all the paperwork and answer any questions we had. The kindness seemed genuine and was very much appreciated, especially amidst the general stress of making a big purchase. Thank you Adil and team!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Whatever happened to customer service

By not a fan on 3/7/2019 at 6:52 PM.

This dealer dropped the ball on so many levels. And when called out on them they offered up the most unprofessional excuses. Buying a car there was the stereotypical bad car shopping experience that I thought no longer existed in this day and age of striving for customer satisfaction.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car shopping experience

By Ala on 2/21/2019 at 11:34 PM.

Went last night to see what inventory they had after a sour experience at Ed Napelton Acura in Elmhurst Il and test drove 2 vehicles. The vehicle was not exactly matching the criteria we were looking for but we striked a deal and agreed to finalize the purchase today since we were there until almost 11pm. Ed and Gina were very professional,polite,caring and most importantly that we are welcomed!!! Ed went above and beyond to make sure we got a good deal and the price was fair to both of the parties. After this amazing experience I will definitely return back or refer my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cassie Amazing Journey

By Cassie762 on 2/2/2019 at 11:02 PM.

I was embraced by two individuals Shahera Boyd and Anthony Taylor. Anthony was an amazingly patient young man. He took his time to make sure I was satisfied with the vehicle and I mean we searched for colors unfortunately the color I really wanted wasn’t available however the color I left with was still satisfying. Shahera was very pleasant she took time out to check on me while I was awaiting for my deal with natural conversation not trying to push a vehicle; which I really appreciate. Thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Car Dealership Experience

By Mohamedelamin on 1/12/2019 at 5:19 PM.

The service was really great. Adil helped me find a car that fit under my budget, the right size for my family, and a good mileage. Adil, thank you for all your help. The next time I'm interested in a car, I will definitely come back for your services.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice service

By yellowcar on 1/10/2019 at 2:40 PM.

Adil Fadlelmula was very friendly and kind. He was helpful when picking my 2016 Kia soul. He was poliet when answering my questions. He was able to explain information in more detail if I wasn't able to understand it the first time. He helped me have a price range that fit my budget. I had a great experience. I'm satisfied with the car I have.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Tried to charge 20% more than the advertised price.

By mc on 12/12/2018 at 11:59 PM.

Dealership tried to charge me 20% more the the advertised price for a used car listed online. I came in to look at a used car listed at a fair price online. I discussed the price with the salesman while test driving the car. The salesman stated he thought the price was higher but that he did not get a listing of updated prices daily. End of price conversation, I took that to mean the price I saw online was correct. As we were closing the deal, the paperwork he provided showed an increase of over 20% more than the advertised price. After extensive arguing with the salesman, they came within $350 of the advertised price, telling me it was "only $350." I got up to leave, the sales manager stated "are they running away from this deal?" So I argued with him about what an advertised price means. They tried to state the online pricing is "wholesale pricing" even though the website never mentions it. I proceeded to leave. As I got in my car, the salesman chased me outside and gave me the advertised price. This is a shady business practice. In the end, they did honor the advertised price, but with way too much effort from the customers standpoint.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By mattshannon92 on 11/7/2018 at 7:42 AM.

I have purchased several vehicles with Gerald Auto Group and have always had great experiences... but today was different! My Experience at Gerald Kia of North Aurora today was not just great, it was by far the most exceptional customer service I have ever received from any establishment EVER! Tim Slattery (Seriousley the best Sales Manager) and Bill Smiley went way above and beyond by providing me with a fair purchase price for my Mothers new car and helping us secure excellent financing. If you’re in the market for a new vehicle, definitely stop in to Gerald Kia 1st, you won’t regret it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience from start to finish

By Jalmanza22 on 10/1/2018 at 10:53 PM.

I began my search for a vehicle about 3 months before my purchase. Once I landed on the Niro, I contacted several dealerships through a 3rd party website and (as you could imagine) received several calls from dealerships in my area. Ben was the only one that left a very personable message detailing what he loves about the car and invited me in for a visit. I did all my bidding via email and phone but nothing came close to the service, personality and price I received from Ben and Gerald Kia. Not only was Ben able to get me In the car I wanted, they stepped it up further by getting me a 2019 when I was asking for a 2018. From the moment I walked in to the moment I left, I felt Comfortable and appreciated; these guys are pros through and through. They are focused on your happiness and not necessarily the bottom line. If your looking for a Car of any kind, I highly recommend Ben at Gerald!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent purchase experience

By Bill D on 7/19/2018 at 1:35 AM.

I have purchased several Kia's from Gerald KIA . I was recently in the market for a NIro (hybrid) and Dennis Michelsen was my sales consultant. I appreciated his knowledge of the vehicle, my budget and pricing needs. We tested the Niro and agreed on a fair price. Dennis is really personable and easy to work with in these stressful car buying situations. It was a positive experience and I would highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Purchasing a car from Adil was a very nice experience.

By Sandy Anderson on 7/6/2018 at 9:53 PM.

Adil made purchasing my Sorento a very pleasant experience. He was polite and knowledgeable about the vehicle. He knew all of the features of the Sorento. I will probably need several weeks to learn them myself. I have to say, everyone I dealt with at Gerald Kia went out of their way to make my experience as pleasant as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Adil was great rep

By Bitsyjohn on 6/22/2018 at 10:33 PM.

The service was great the deal even better. we ended up buying two trucks same day because of the service and how they took care of us.thank you Adil should ask for him and his boss who work thursday on 6/22 at 8pm had glasses on blue shirt of african american descent.sorry forgot your name but your amazing as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Buying a car was easy at Gerald Kia!

By NewKiaGuy2018 on 6/19/2018 at 1:58 AM.

I was in the market of possible buying a Kia Forte and was assisted by Adil. He was polite and not pushy. I was able to test drive any car I wanted and was shown all of the features. After I decided which car I wanted the actual purchasing process went fairly quickly. The whole experience took less than three hours. Ultimately, I feel very confident of the purchase. And, you can’t beat the warranty!

I would recommend this dealer.