Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The best costumer service in town!

By Mariana on 9/14/2019 at 11:35 AM.

Every ting was excellent. Tyler Smith was super helpful gave me all the information I needed and always with a smile. Thank you for working hard

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good job

By Orifjon on 9/14/2019 at 9:02 AM.

Great services thank you it was very nice and helpful I will always recommend Tyler Smith like a very professional. I was very pleased and decided that I would buy a car for my wife at this car dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go see Ray Acosta !

By Trish on 9/12/2019 at 8:12 AM.

My husband and I went to the Honda dealership not knowing exactly what we were looking for and Ray listened! There was no hard sales pitch no pushy behavior nothing uncomfortable in any way. Ray knows his stuff, answered all my questions and we love our new car. I highly recommend anyone looking for a new or used car go see Ray!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good service

By Harry on 9/11/2019 at 5:50 PM.

Im very happy for the service i got from tyler smith honda service writer always happy friendly and very, experienced on what his doing im defenitely recomend this dealership as good cars good service and good employees thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience by far!

By alexisslynn on 9/7/2019 at 2:16 PM.

Wael was such an amazing dealer to work with. He was so kind and patient and helpful. Never once did he complain about anything. Not only this, but he went above and beyond to get me, my mom, and my little sister Starbucks as we had been there for 6 hours and had huge headaches. Yes, 6 hours! He was helping us for 6 whole hours and never once was his attitude any less than completely positive. Not only was his attitude great, but he was very educated on all the cars and helped me find the right one. Out of all the people I worked with during my car buying experience, he was the absolute best. I would recommend him to anyone and everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST IN NAPLES!

By Tatiana Barrios on 8/23/2019 at 7:15 PM.

I will never found someone like Mr. Denizeri. Very professional, kind and honest!!! I really appreciated everything has done for me and my family! Sincerely: Tatiana Barrios.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Repeat customer...

By Goalieatc on 9/5/2019 at 9:43 PM.

We just bought our second vehicle from Soren and Germain Honda. There’s a reason we came back, particularly to him. We had another fantastic experience with everyone at Germain!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great!

By Dan Moisiu Sr. on 8/29/2019 at 1:09 PM. Helped by Mr. Hecht.

Although no deal reached, the experience was very pleasant. Reggie went out of his way to get the deal done. Thank you, Mr. Nelson! Thank you, Mr. Hecht as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Russell Sutton is fabulous.

By Mary38823! on 8/29/2019 at 1:03 AM.

I brought my Honda CRV into Germain to diagnose a problem. It had been bothering us for quite a while. It was a grinding noise under the hood. Honestly, it had been going on since shortly after we bought the car in 2014!Everywhere we brought it, they kind of blew it off. So we brought it to Germain and he fix the problem. Not only that, since they want to keep it overnight so they could test it in the morning when the engine was cold, Russell offered as a loaner car. Terrific service. Don’t even hesitate to buy a car from t everywhere we brought it, they kind of blew it off. So we brought it to Germain and he fix the problem. Not only that, since they want to keep it overnight so they could test it in the morning when the engine was cold, Russell offered us a loaner car. Terrific service. Don’t even hesitate to buy a car I have your car serviced at Germain. Thank you Russell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelente service Always my car is 10 points.the personal ve

By Namy on 8/27/2019 at 7:54 AM. Helped by Erika..

My car is in the best hands of Naples..Always great!.I Drive a lot.and the service is perfect.i feel in Good hands.Thank you .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

first class service personnel who are competent and friendly

By grayguy on 8/26/2019 at 2:29 PM.

I bought my CRV at Germain Honda and have taken it back for all maintenance. The new customer waiting facility is impressive with WIFI, comfortable furnishings, newspapers, magazines, drinks and snacks. Overall, it is a pleasure waiting for your car to be serviced. During my last visit on 19 Aug. 19, I was very impressed by my service representative Tyler Smith. He was very knowledgeable, friendly and answered all of my potential questions before I could ask them. He is energetic and a strong believer of Honda products and services. Tyler is the type of individual that I would hire if I were still in business. John C.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department associate

By Cowgirl in naples on 8/25/2019 at 11:06 PM. Helped by Tyler smith.

Tyler Smith at the service area at this Honda dealership has always been so pleasant to deal with! He is honest and professional and has always lived up to what he suggested needs done and in a timely manner. Please see Tyler is is fabulous

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular service each and every time!

By Sharon L. on 8/25/2019 at 2:08 PM. Helped by Russell Sutton, Tyler.

Russell Sutton is always very tentative, honest, and makes sure all concerns are handled in a professional manner. He cares about his job and especially cares about his customers being satisfied. Thank you Russell!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly and Courteous Service

By Jso127 on 8/23/2019 at 3:20 PM. Helped by Tyler Smith.

Tyler from service was very nice and handled my tire rotation and oil change in a timely manner. I used service coupon and price was reasonable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership, greater people.

By TurboTom on 8/23/2019 at 2:52 PM.

Every one noted (and another fellow at Germain who helped with having my windows tinted) were a pleasure to deal with, best of luck to one and all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

gear shift

By Hondaforever2 on 8/23/2019 at 2:20 PM.

Having received a notice of a problem with the button on the gear shift handle, I made appointment to have it serviced. Timing couldn't have been better. O the way to the dealership, the handle piece broke off. Thanks for the great service in repairing it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE

By NolanNaples on 8/23/2019 at 2:04 PM.

Germain Service Dept does a wonderful job. In particular, Tyler Smith is always pleasant to deal with and provides us with good advice on what service is needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By JRuss on 8/23/2019 at 12:30 PM. Helped by Wael Aziziyah.

My first time going to Germain Honda and it was a pleasant experience. Wael Aziziyah and Anthony Leli were very helpful, love my new Pilot!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Liars! Sell you the car then ask for it back

By Sbenson7997 on 8/7/2019 at 1:40 PM. Helped by Michael Hecht - Finance.

This happened during the last weekend in June. My bf and I went in to look at a Honda Accord Sport. He fell in love with the car. Once we got started talking numbers. Really quickly we were told by the sales manger that they could not make it work. (The amount down and monthly payments) we said NO PROBLEM. We were fine leaving and looking elsewhere. It was the first place we went to anyway. Then for the rest of the day he is receiving non stop calls and texts saying they all of a sudden they could make it work for another $500 down. (Which we all know annoying car salesmen do this). So the agreed upon amount down IN TEXT MESSAGES was $3500 and monthly payment of $312. So we go in the next day and speak with the finance manager. Michael Hecht, he is the sleaziest guy I've ever met. So they're getting the car ready he's signing all the paperwork, filling out credit app etc. Then Michael comes back saying "after running his credit it brought the payment up to $327" he still said "ok that's fine". Then he sells him on this stupid insurance thing that brings the payment up to $344. He STILL says okay. So we take the car home he super pumped! Come Monday morning good ol Michael Hecht is calling saying it's not gonna work out. Ummm what? He has already signed the paperwork. After going back and forth they come back saying that he would have to pay $499 a month for it to work out. And no offense to Honda but he can lease a much nicer, as in luxury car for $499 a month. So they ask him to bring the car back in and they will give his car back. So he does, feeling completely lied to and embarrassed. Remember they have now already run his credit... jerks. Then my bf writes his own review on yelp, being honest and talking about the awful experience. AND THEY HAVE THE NERVE TO ASK HIM TO TAKE IT DOWN! ARE YOU KIDDING ME!? Now since he is a nice person he does but guess what? They still had his registration for his car and he though they wouldn't give it him if he didn't. Moral of this review is DON'T BUY FROM GERMAIN HONDA! They run your credit, you sign paperwork and everything and then the screw you over. If you really want a Honda, go elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A Fun Shopping Experience./

By tommynaples on 7/18/2019 at 10:48 PM. Helped by Jaime Button, Mike Hecht.

On July 18th, 2019 I decided to turn in my 2017 Honda Accord and Lease a 2019 Honda Passport Sport. Upon entering the dealership I was met by Receptionist/Greeter Jaime Button. Jaime greeted me with a Big smile. She truly made me feel ... quite welcome. It was a wonderful ... "First Impression". I then sat down with Client Advisor. Pryce Bernal. Pryce was Respectful, Soft Spoken, and Polite. Furthermore, he was Knowledgeable, Patient., and willing to Listen. NO HIGH PRESSURE. He was an absolute Gentleman. Once I made my decision I was introduced to the General Manager, Steve Hill. . Steve was quite Friendly. He wanted to be sure that I was completely happy with my "Germain Honda Shopping Experience". Steve was easy to talk to, and willing to Listen. I then met with Mike Hecht, Finance Manager. Mike was very Friendly. Furthermore, he was Respectful, and .Patient. He Listened as I explained my Financial Situation and Financial Concerns. Mike continued to "Work the Figures" until I was completely Satisfied. There Never Any Pressure. Mike worked very hard to make sure that I was Comfortable, Content, and Happy. All in all my entire Car Shopping experience was quite Pleasant and actually quite ... FUN. I strongly recommend .that Everyone consider shopping for a new Honda at Germain Honda of Naples. And when you are there be sure to introduce yourself to Jaime Button, Pryce Bernal, Steve Hill, and Mike Hecht. Trust me you will LOVE your "Germain Honda Shopping Experience". ... Thomas D. Penberthy

I would recommend this dealer.