Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very pleased

By HappyTB on 12/10/2017 at 3:52 PM.

I had an extremely pleasant new car leasing experience at Germaine Mazda. Rusty Wilson was very friendly, prompt, thorough and knowledgeable. All of the other associates were friendly and very courteous and went out of their way to make me feel comfortable and welcomed. I would and will highly recommend Germaine to anyone in the market for an automobile! And, I absolutely love my new Mazda 3 Sport Touring edition!!! Tim Blair

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST car buying experience x2!

By Meghan on 10/30/2017 at 1:22 PM.

I have went to Germain Mazda to putchase my last two brand new vehicles and I absolutely LOVE this dealership, the people, and what they stand for. No pushy salesman or loud crazy disorganized environment. It is a pleasure to be there. I drive over 2hrs to get my Mazdas serviced there because they have such a great service team also! I just ish Mazda made a pickup truck, then there would be ONLY Germain Mazdas in our driveway! Haha

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT buying experience!! Above and Beyond support

By Michelle on 9/24/2017 at 6:59 PM.

I inquired about the vehicle on the Germain Mazda on-line "chat" and was told a salesman would contact me. Jordan called right away and was extremely helpful and responsive to my numerous calls and questions. We drove over an hour to get to the dealership and the car was up front and ready for a test drive. We had arranged to take the vehicle to a local service station for a pre-purchase inspection and because of rush-hour traffic, we returned to the dealership right at closing time. Jordan and Sonny stayed late (nearly an hour late) to work with us to purchase the vehicle. Jordan was extremely professional and very enjoyable to work with. I'd rate this dealership 6 stars and will definitely recommend it to friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great Service

By Happy Customer on 7/11/2017 at 7:43 AM. Helped by Ryan Farkas.

While living out of state, worked with Ryan Farkas to purchase a new Mazda. He made the process easy. When I picked up my car, Ryan spent time going over every function. Sent an email with an additional question, and he responded promptly. Best car purchasing experience ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car purchase experience and sales consultant ever!!

By Pahutie on 7/10/2017 at 4:49 PM. Helped by Greg Welter.

We looked at the 2016 CX-5 while having a car serviced at Germain Mazda several months prior to our new car purchase. Our sales consultant was very professional, honest and patient. He answered all questions, and I felt confident in his answers and explanations. When we decided to make a new car purchase, and after testing driving a couple of other brands at other dealerships, we decided on the CX-5 and went back to see our sales consultant. I usually don't keep business cards, but I knew that if I was going to purchase another Mazda, it would definitely be from this consultant. We've had many cars over the years, and this buying experience rates at the top. Germain is lucky to have an employee of this caliber.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally satisfied

By Mohamad on 7/3/2017 at 10:28 PM.

I got a 2017 mazda 3 from germain mazda, the employee who I worked with was very helpful, all the guys there are very welcoming and knowledgeable. I highly recommend dealing with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership experience

By NikkiB on 5/23/2017 at 10:28 PM. Helped by Ryan Farkas.

Let's face it, sometimes looking for a new car comes at the most inconvenient time. That was very true for me. The first car I bought died on me mid highway and I needed a new car and didn't have the luxury of taking my time. Being a female, I dread dealing with car salesmen, they underestimate my car knowledge and are usually the cheesy, pushy type. When I came to Germain Mazda, I was pleasantly surprised that this was not the case. I had visited a couple other dealerships in the area and they were as expected, you just feel like a number and they prey on you like vultures. Immediately upon being greeted by Ryan he was very pleasant and did not give off a typical car salesmen vibe. I knew what kind of Mazda I was interested in and he said let's go for a ride. I really liked the cx-5, it was everything I needed plus some. Ryan was very patient and answered all my questions and knew I meant business. He did not try to play any games and was very professional. Needless to say, I got the cx-5 and would make that decision 100x over. Everyone I have encountered at Germain Mazda has been very friendly. My only complaint is that I was unable to get ahold of the service dept via phone, but I never left a call back number either (so probably partially my fault). Sure enough, Ryan took care of scheduling my oil change for me (just another way he has gone above and beyond). When I took my SUV for the first oil change, I was out in 45 minutes and the car was even washed! I couldn't ask for better service! If you want a car salesman that makes you feel like a friend instead of just $$$ do yourself a favor and go see Ryan Farkas. I assure you, you will not be disappointed. Any dealership can sell you the same car, but it is the salesman that sets them apart, and I couldn't be happier.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Phone system

By Jennylynns on 4/29/2017 at 1:56 PM.

Typically you can't blame a service on technical difficulties, but they didnt even ask any probing questions to fin out what i needed. I just was calling to confirm if i had an appointment. Firsr thing, the recording that was playing while you wait for someone to answer was unrecognizable. When someone finally answered i told them i just wanted to confirm an appointment for service. He "transferred me to service". I never made it to that department because the phone system kept rerouting me to god knows where. Finally someone answered from somewhere. I told her that there is something wr ok wrong with the phone system and that ive been on the phone for over 3 minutes. I told her i think i need to be transferred to service(saying i think of course means you're not certain) she didn't asked me any additional questions to help me or show she cared. She transferred me to a voicemail.. I lost it at that point, and just hung up. I can probably get better customer service from a small auto shop. I will be taking my business elsewhere.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bought a CX-3, stellar experience

By Smithab8 on 3/25/2017 at 7:51 PM. Helped by Ryan Farkas.

I was floored by the process with Germain as I had an excellent experience buying a car. It was a painless process that was fun. If you go, ask for Ryan Farkas. Through the test drive, the negotiating, and paperwork, he was relaxed, comforting, and fun. He made the test drive a fun and calm experience. He was sympathetic towards our perspective and helped us understand his. He made the process enjoyable and comfortable. I cannot recommend him enough. Damon was quick and informative as well and made sure we understand everything. It was a truly stellar experience. I highly recommend it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service Manager Rocky

By Jim 75 on 2/25/2017 at 8:17 PM. Helped by Rocky service Manager.

Called service at 8:00 am on Sat 2/25/17 and left a message for service explaining my problem. Rocky called me at 8:03 and ask how they could help, I explained my problem, that I lived in Cincinnati Ohio and my Grandson goes to OSU and his mother lives in Texas and gave him her old car a 2007 mazda crx and had a noise coming from the front wheel,Rocky said he had a small staff on Saturday, but he would works us in, which he did and found the problem and fixed it.I was really so grateful for finding someone to do this on a saturday, which in it self was unbelieveble.Thanks to Rocky and his crew for a job well done. I see why your reviews are so good. Jim Mitchell Cincinnati Ohio

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase

By Deannamarie615 on 2/25/2017 at 12:55 AM.

Terry was awesome to work. He was fair and knowledgeable and are very happy with the new purchase. Management was helpful and stayed two hours past closing to finalize the deal and make sure the car was ready to take off the lot. It was first class all the way and would recommend them to anyone in the market for a new Mazda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Exoerience

By Kevin on 2/22/2017 at 2:49 PM.

On Saturday February we purchased a CX-5 Sport from Jordon Hoffman and he and your dealership made it a great experience. Well, as much as one can have when you spend a LOT of money. He was helpful and just a joy yo work with. He even helped clear up some problems with a title on our trade in. Would I buy another car from him?Germain Mazda? You bet. Thank you for all of your hlep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experiance

By ashvaughn on 2/20/2017 at 4:29 PM.

I recently bought a Mazda6 from Terry Johnson at Germain. Terry was the most knowledgeable and professional salesperson I have ever dealt with. After checking out vehicles at Germain I went to Byers and it was a complete different experience. Terry's knowledge and expertise is so much better than that of the other car salesmen I've dealt with. I highly recommend going to see Terry if you are looking for a Mazda.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Experience

By Amanda J Bauer on 2/9/2017 at 3:53 PM.

I ended up purchasing a used Mazda 3 after having a horrible experience with a Nissan dealership in Newark. Both Terry and Damon were a pleasure to deal with, despite me having multiple issues. They were both patient and sympathetic to my issue after dealing with Nissan dealer in Newark. I ended up back at the dealer a couple of weeks later to get a maintenance issue taken care of, and Terry remembered me when I walked by his desk and talked to me about my Mazda. I appreciate that he took the time to remember me and my car. I wouldn't hesitate to purchase another car and have recommended them to friend already.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Lois and Joe on 1/15/2017 at 1:37 AM.

I have given this rating because of the professional, friendly, fair and no "high pressure" sales at this dealer. We mainly worked with Mike Worthington who made our experience a great one! Terry Johnson was also very helpful in supplying us with the information/communication about our particular vehicle. Jeremy, the used car sales manager was great to work with too. They all were professional, friendly, and great to work with making this a great experience. We would highly recommend this dealer, very customer focused!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experience ever!

By Michele McClurg on 1/12/2017 at 9:43 PM.

Terry, as well as Tim and Damon were simply the best! Terry was so patient and knowledgeable, and we never felt rushed to make a decision. His no frills, straightforward approach won both my husband and I over, and he answered every question we had The vehicle impressed, and he allowed the product to speak for itself. No pressure, and it was the most relaxed and fun buying experience we've ever been through. Would highly recommend this dealership and Terry in particular. PS....LOVE the car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By superv on 1/11/2017 at 12:11 PM.

Thank you for you help and service. Timing was perfect, we were looking for a car for the kids. A quick web search and a test drive we found it in record time. Mike Worthington, thank you for the attention, the whole process was quick and easy. Everyone at Germain-Mazda was welcoming and helpful. Thanks again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My dream car

By Sheila Lindsey on 1/4/2017 at 7:19 AM.

Was having such a hard time trying to find THE CAR. Came across Terry at Germain Mazda and he answered all my questions, worked very hard on the financing and got to see wild life during the test drive. Had a great experience. Thanka Terry!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellecet experience

By germain on 1/5/2017 at 10:55 PM. Helped by insurance, finance.

We had prompt and courteous experience. Our sales rep was Russell Wilson; He conducted the sales/purchase experience with friendly professionalism. The vehicle selection and test driving experience was seamless. Waiting to complete the signing of all the paperwork was lengthy. Arrived at 11:30 to select vehicles to test drive; left at 3:30. With no trade and no financing I hought the time required was too lengthy. Would highlyrecommend Russell Wilson and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Informative, helpful & friendly experience with Mike!

By Nrabanal on 12/29/2016 at 1:12 AM.

Mike was very helpful from the beginning in helping decide what car worked best with my lifestyle. I ultimately decided on the CX-3 and couldn't be happier! Mike took the time out to show all the great bells & whistles associated with the car and made my financing & sales experience go smoothly. I would highly recommend Mike and Germain Mazda for anyone's car buying needs, thank you!

I would recommend this dealer.