Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

NEVER GO HERE

By Scollin on 8/17/2017 at 1:41 PM. Helped by Na.

IF I COULD GIVE NEGATIVE STARS I WOULD ****DO NOT BUY FROM THIS SHADY DEALERSHIP **** I bought a used car from Germain....... single biggest mistake I have ever made. At my first oil change they told me the oil pan was fixed with putty and would need replaced after I noticed oil leeking from the car. A $1000 fix Next the transmission starts having issues, when you accelerate there was some vibration I asked the dealer about this at the time when I purchased my car and they told me it was just the changeover in the hybrid motor and was nothing to worry about.... unfortunately I belived them. New transmission $4000 Now the integrated motor assist in my hybrid is blown out...... A $5500 fix Need I saw more. I even went to the dealer to give them a chance, all I hoped for was a small token, couple hundred off a car mabye? Nope I was told "sorry about that you own the car now not our problem......." Goodluck to anyone walking through those doors.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fabulous

By Jules on 5/30/2017 at 1:23 AM.

As a woman, car shopping hasn't been a good time. Most of my adult life I took my ex-brother-in-law with me as the salesman only spoke to him! The problem; I was the one with the money! Steve treated me like family., educating me about the car & never talked "down" to me. Now that's a true salesman, one that speaks the truth to all genders. I was looking at another car & instead of just saying his vehicle was better, he told me Why it was better. I've found my car guy! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time car buyer!

By Lauren R Liebrecht on 5/2/2017 at 5:21 PM. Helped by Samuel Akotia.

This was my first experience with buying a car, so needless to say I was a little nervous! Samuel Akotia was wonderful and patient with all the questions I had. I never felt overwhelmed or pressured. Also, Ladonshay Jackson in the finance department thoroughly explained the process to me. I would highly recommend Germain Nissan to everyone! I am so satisfied with my purchase and I know that if I have any further questions they would be happy to help! Thanks again for the awesome experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service!

By cbroom on 5/2/2017 at 12:24 AM. Helped by Ralph Johnson.

My husband and I had the GREATEST car buying experience we have ever had at Germain Nissan, and we have purchased cars in a few different states before in the past. Lauren Kuhn promptly responded to our online application in the most courteous manner. She arranged for us to meet with Steve Mendoza, who was absolutely amazing. Although we visited the dealership close to the end of the business day and ended up leaving after normal business hours, Steve, Ralph Johnson, David Brumfield, and the gentleman who detailed our vehicle (sadly I do not know his name) never made us feel rushed for even a second. Steve provided a great deal of information regarding the vehicle we purchased and even contacted us after the sale to make sure we were doing ok with our new car. Ralph went out of his way to find the absolute best financing option for us, David explored all options regarding my family's insurance needs, and the individual who detailed our vehicle did so in the most thorough manner and left the car looking spotless when we drove off the lot. My husband and I were extremely impressed with all aspects of our sale and we will most certainly return to Germain for future car buying!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very happy with my vehicle

By Tuanya A on 4/22/2017 at 5:54 PM. Helped by Ralph.

I purchased my Sentra about a month ago. Josh Ross is a great sales rep! When I had questions related to my vehicle my experience with the service department was pleasant as well. From Sales to Finance, I absolutely loved the service I recieved. I will definately purchase from Germain again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department is the best!

By Dana Shawn on 4/14/2017 at 3:54 PM.

Quality work from great customer service driven department! Don Shaw was kind, knowledgeable and expedient. I highly rerecommend Germain Nissan Servuce and Don as the rep to request.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Nice sales man, poor support and service from management.

By ab.frodo on 4/5/2017 at 1:37 AM. Helped by Greg Saylor.

I was pleased with my experience with Alan Friedman when I purchased a 2014 Nissan Leaf this past weekend. He was very informed about the leaf and I enjoyed learning about all the features on the SL. He is the Leaf expert for this dealer. He knows the car well and I appreciated the time he took to help me learn about this electric vehicle. Al was the best part of my buying experience and I appreciate his honesty and straightforward attitude. As part of y purchase, the dealer agreed to re-spray the bumper which had gouges through the paint to the plastic. They also promised to touch up some chips down to the metal on the 1/4 panels, upgrade the TCU (for $100, or half price), and provide 2 keys (standard for CPO) Yesterday, I went to pick up the car after the "we owe you" servicing was completed, and the paint repair was terrible. They completely missed one spot on the rear 1/4 panel they were supposed to touch up. The respray on the bumper does match at all. One color here, another color two inches over. Not attempt to blend the colors, or make it look like one The paint is rough in spots, they painted over little bits now imbedded in the paint, there are black specks in the clear coat, and a texture over the whole area. There was over spray on the window and the tail light. The service manager, Greg Saylor, agreed "this was not his best work", referring to their mobile paint guy. They said they would re-do the work, and it would be ready tomorrow. Today, I go to pick up the car, the paint looks the same, but the car has been detailed. The paint was not blended, the same roughs spots. I asked to talk to someone. John Germain, the general manager came out to talk to me. I tell him why I'm unhappy with the work and he says "I can't see what you're talking about". Not "well that's as good as we could get it", or "we can talk to him about this quality issue". He just kept saying their mobile paint guy does good work, and there is nothing wrong with what he sees. I'm color blind and I'm not a color expert. It's plain as day this paint color doesn't match and wasn't blended to match the rest of the car. They made no effort to correct this mistake. I'm very disappointed in the level of honesty from top management. I'm disappointed that I was owed something that I thought made it worth purchasing this vehicle and now I feel cheated. I feel like they had no motivation to make this right, or to do the work to an acceptable standard. I purchased the car under the promise the bumper would be fixed and now it looks worse. I would not recommend this dealer to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patience

By Kim B on 4/3/2017 at 4:27 PM. Helped by Ralph Johnson and Aaron McTurner.

Aaron and and Ralph were nothing less than amazing. They were extremely patient with me and tried to accommodate my hectic work schedule. I am pleased with my service and I so grateful the both of them worked deligently and aggressively to get me a car. Everyone at the dealership from the GM to the salesperson to the insurance agent were absolutely awesome!!! Thank you so much Germain Nissan and a very special thank you to Aaron and Ralph.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Words can't explain

By Caleda King on 3/28/2017 at 2:36 AM. Helped by Ralph Johnson.

I really appreciate Mike Banton's politeness and willingness to help me make the right decision when buying a car. He worked with his finance rep Ralph Johnson to get me approved . Mike is a man of God . He is such a blessing . My name is Caleda K. Thanks again Nissan. I will definitely refer friends and family .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great experience

By Jesse4680 on 1/29/2017 at 12:08 AM. Helped by Ralph johnson.

Josh Roach was really nice and patient and informative. First time i had a really good experience buying used car. Great experience nice dealership will recommend and come back!! Thanks to josh

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice Job Germain Nissan!

By Willy12 on 10/24/2016 at 10:40 PM. Helped by Mike Hammond and Ralph Johnson.

The team at Germain Nissan are great to work with and listened to my needs when buying a new car. The deal was fair and the follow-up service from my salesperson, Mike Hammond, has been attentive, caring and genuine. I wouldn't hesitate to speak to them about a new or used vehicle.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
5   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Good finance department

By Becca1989 on 10/22/2016 at 5:50 AM.

We traded in are nissian on another vehicle and thought we where getting another vehicle with alot of same options as are trade like satellite radio and blue tooth even had someone say they would help us setup blue tooth and after waiting for a long while to come back from getting washed was in a hurry didn't notice till we got home had neither was really happy about that happy with the vehicle just not happy with not having those options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All of my Cars have come from Germain

By sesxs on 9/26/2016 at 2:28 PM.

The last 7 or 8 cars that I have gotten have all come from Germain Nissan and my salesperson has always been Alan Friedman. I always get great service, no pressure and get in and out quickly with no hidden charges. I recommend to everyone to go to Germain and ask for Alan Friedman.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Typical car sales tricks - very poor treatment; lies

By avoidthisdealership! on 8/8/2016 at 6:17 PM.

I was lied to by my salesman - and by the finance dept. when I questioned an undisclosed charge. They did not stand by their promises!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

What a wonderful day! Tom and Cathy

By Tom and Cathy on 7/6/2016 at 6:15 PM.

It was time to turn in a lease and make a new lease/purchase arrangement. We had made 3 purchases at another Nissan dealership, but it was time for a change. Cathy went online and found the new Juke she wanted at Germain. She was contacted by Lauren Kuhn, went over the terms and was advised that we would meet with Steve Mendoza on Saturday at 1pm. We arrived to see our new car parked right out front. We were taken to Steve's desk and from the first handshake to the last, Steve was a pleasure to work with. His professionalism, knowledge and overall friendliness was impressive. We then met with Deezy Jackson to complete all the paperwork. Deezy was also a pleasure to work with. It was really cool to see our new Juke getting it's final detail work while in Deezy's office. We went home and talked for hours what a great customer experience we had that day. Keep up the great work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unusual Purchase Arrangement

By CLL on 6/30/2016 at 10:29 AM.

I had an unusual car-buying experience yesterday. I was buying a used car for my sister out of state. She is a breast cancer patient and a small second car is going to be a big help as she begins her treatment regime. I bought a Leaf--all electric--from these guys in February and it was the standard experience. Telling my sister how much I LOVE my Leaf, she was hopeful I could find one for her..... Looked around on-line, but the best find was back at Germain. I called, set up an appointment, loved the car, and everyone from John Germain to the receptionist did everything possible to make this deal happen. The salesman and the finance person did everything they could possibly have done to make this a fun and exciting bright spot in a very troubling time in my sister's life. I am hauling the car to Kentucky today to deliver it to her. She is so excited.... This was above and beyond the call of "just selling another used car." They went many extra miles to make this work! Thank you, Allen, John and all the rest of the team at Germain Nissan!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A pleasure doing business

By TJC on 6/24/2016 at 2:17 PM.

My salesman was Josh Roach, Her was very helpful and understanding to my needs. The process was quick easy and painless. I highly recommend Josh, and Germain Nissan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality Service

By Satisfied Service Critic on 6/10/2016 at 3:54 AM. Helped by Brent Ross.

The Service Department always takes great care of my vehicle, and I always have a pleasant experience. I have complete trust in their evaluation of the services that need to be performed on my vehicle. After my service visit, I always feel confident that I am driving a safe car. The Germain Nissan employees are professional, knowledgeable, courteous, and always give quality service to their customers. I highly recommend the Germain Nissan Service Department to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Nissan fan725 on 6/8/2016 at 12:07 PM. Helped by Danny.

Danny, the salesman, great young man. Knew the cars, and knew how to get me what I wanted. The dealership worked with me on price, no one was pushy . I would go back to them every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasant experience!

By Altima on 5/12/2016 at 11:33 PM.

Everyone I have ever encountered AT Germain Nissan has been awesome! From buying a car to having it serviced, it's a pleasure to go there. I wouldn't go anywhere else!

I would recommend this dealer.