Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.4  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic place , Great customer service

By Scheila83 on 10/2/2018 at 5:46 PM. Helped by Bobby Desforges.

This dealership was top notch! They went above and beyond to make sure I purchased the car I was most comfortable with. They gave me suggestions and advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend to anyone who is looking for a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Karen dolan173 on 9/25/2018 at 12:52 AM. Helped by EL.

Had my deal in less than 2 hours no haggling. Gave me her best price first, Amazing! I Love It. Best experience on leasing a car ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Staff

By Passat on 8/30/2018 at 9:37 AM. Helped by Mike & Bobby.

I needed to buy a car quickly after mine was totaled and the staff at Gervais VW really stepped up to the plate - making the process pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant buying experience

By JoeV on 8/11/2018 at 4:46 PM. Helped by Bobby Desforges.

Bought my wife a car there last year. When it was time for me to get a car I knew were to go. Even though I can shop on the Internet to find what dealerships in the area have the car with the options I want and Gervais did not. I went there so I could buy from them and let them find me the car I wanted. Low pressure sales experience. Honest and easy negotiations. Wonderful people to work with. Great easy to access location. Friendly people. The whole experience a breeze.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 VW Passat GT

By BlackDawg on 8/3/2018 at 5:43 PM. Helped by Will, Kee, and GM Bobbie(?).

I really enjoyed my new Passat purchase at Gervais VW in Lowell. When I initally walked in, I was only going to test drive the vehicle as I was considering others. The GM had no sales folks available for me to sit and test drive with, but went out of his way to find one. After test driving the very European looking Passat GT and with the aggressive pricing it had (end of year close out), I made my decision then to purchase. Will, the sales tech who took me out couldn't have been nicer and more attentive to my needs and explained what I needed to know when I had questions. And Kee the finance manager was very pleasant and patient, and worked with me to finailize some tricky financing things that had timing issues. I felt no pressure to buy at anytime and would recommend Gervais VW/Kia anytime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Painless

By brendajay23 on 7/17/2018 at 2:39 PM. Helped by Paul Giangrande, Bobby Desforges.

Everyone at Gervais is extremely helpful. Their end goal is always to please you and to make sure you are not only happy about your purchase, but that you are educated about the vehicle and all its components. I remain one of their most satisfied customers and would recommend them to anyone interested in a purchase or a lease.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly

By Joy on 7/13/2018 at 8:40 PM. Helped by Don't remember.

I did not choose this dealership, The VW dealership I always went to sold out the VW business to this one. I have been happier with this dealership and am happy for the chance to do business with them. Thank you Gervais for buying VW.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very friendly staff

By vwhappy on 7/3/2018 at 11:07 AM. Helped by Humphrey.

The staff will help with all your questions. They go out of their way to make sure you understand everything you are getting in the vehicle package, even if its your first time, understanding the new technology, finding all the controls. Great buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Volksguy on 6/22/2018 at 7:09 PM. Helped by Bobby.

Mike was great, thoughtful, well versed in Volkswagen. I would recommend him to any person looking for a car especially Volkswagen. Great service, friendly and thoughtful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Staff and Service

By zzfam on 6/18/2018 at 4:23 PM. Helped by Ralph, Michael.

Ralph, Michael and their team are true professionals. They are thorough and detail oriented. They went above and beyond to solve my problems. I was thrilled with the ease of the process!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2018 Tiguan

By malamute on 6/5/2018 at 11:01 PM. Helped by Mike T.

Mike T was great to work with. He was diligent with giving us updates during the time the car was "in transit" to the dealership. Great communication, easy sales transaction and wonderful car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By jfalkingham on 6/5/2018 at 4:10 PM. Helped by Bobby Desforges.

Nothing but a positive experience working with Gervais. Fair prices, great communication and follow through on commitments. All questions answered and walk through of service department was appreciated.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

50000 Service

By Michael and B on 5/5/2018 at 4:23 PM. Helped by Bill.

Good People. Very Friendly. Exceptional Customer Service. Always call after the service to check and make sure everything was ok a couple of days later. While I would prefer not to have to take the car in for Service. The times I do take it in Bill and the other people in the Service Dept are very nice, knowledgeable and courteous. They are very informative as to what is happening with the car and what types of service it needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Mike!

By Richard on 5/2/2018 at 2:29 AM. Helped by Mike.

Mike was so knowledgeable in the VW product line and leasing program. I was truly amazed at his knowledge regarding the VW golf that we just leased. Great guy, great product!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Dan on 5/1/2018 at 8:29 PM. Helped by Bill.

I have always found Gervais to provide quick, efficient, and quality service at competitive rates. Appointments are easy to schedule and the people at Gervais are always friendly and communicative.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Exceptional Service

By Angela on 4/11/2018 at 8:39 PM. Helped by Bill, Ralph, Wesley.

Bill and Ralph in Customer Service are exceptional. By far the best customer experience I have ever had, - explaining what is needed for maintenance and always accommodating (even without scheduling an appt they are both here to help). I have serviced my car several times and have recommended them to family/friends. Wesley who worked on my car also stopped into the waiting room to personally introduce myself and explained how he worked on my car; assuring me everything is in good shape. Thank you all for the excellent customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Class Act

By Pbuchheit on 4/6/2018 at 12:00 AM. Helped by Bobby Deforges, Kevin.

I sent out my pre-reqs to 5 dealerships. Germaine came well under other offers. I was looking for a quick turnaround on the process of purchasing with no hidden fees/processes. Because of my crazy work schedule, I literally told them I wanted to pick up the vehicle, sign all the papers, and have a quick tutorial all within 1 hr. it went better than I expected. So in short, I negotiated over email, got the best price, and had 0 hassles. Bobby and Kevin were great. Highly recommend them in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service

By Fred Higgins on 4/6/2018 at 6:49 PM. Helped by Bill.

I do thank Bill for the fast turnaround. I came in unannounced for some adblue and was quickly taken care of. Thanks, Bill See ya soon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME - EXPERIENCE!

By bgioia on 3/25/2018 at 4:38 PM. Helped by Kevin and Bobby.

Kevin and Bobby were amazing and ensured that I walked out with the car I wanted, without settling for a lower model... I am so happy with my Tiguan SEL... and I'm so Happy Bobby is back!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

intentionally sold a lemon

By Duped customer on 3/21/2018 at 7:55 PM. Helped by Worked with Bill in Service sales Manager and operations Manager.

Sold me car with slow oil leak discovered it after 500 miles and they will not help in any way. STAY AWAY FROM THIS COMPANY

I would not recommend this dealer.