Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.6  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Ryan Martin

By powellc05 on 10/14/2019 at 1:47 PM. Helped by Ryan Martin.

Ryan was very helpful, and understanding; he made this otherwise stressful experience bearable! His customer service and attentiveness did not go unnoticed by me or my family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Frontier is the most truck for your buck!

By AD Martin on 9/28/2019 at 1:35 PM. Helped by AJ Calabrese.

I want to thank everyone for making this a quick and easy experience. AJ did a great job listening to exactly what I wanted and recommending 3 choices. I chose truck at the upper end of my budget because it was the one with all the bells and whistles for the least amount of money. What a deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just brilliant

By britishflags on 9/24/2019 at 10:18 PM. Helped by Corey Cooper.

All went well at this dealership. I got the first Orange 2020 Nissan Versa SR sold from this dealership. For all of those who helped me thank you so very much. Leon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2019 Rogue

By Nazz on 9/5/2019 at 3:10 PM. Helped by John Spellman.

I had a very enjoyable experience with this dealership. I purchased a vehicle remotely since I would not be arriving in Sarasota until October 2019. I found the salesman, John Spellman, to be very helpful and knowledgeable about the vehicle. He was able to arrange my purchase without any hitch.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Finally

By Rocker on 8/30/2019 at 2:36 PM. Helped by Nathan n Tyler.

Nathan salesman n Tyler finance were on their game. Easy as could be, got the car I wanted n financing thanks to these guys...Great job!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Salesman told me to get the F*** out of here

By Sercar on 8/21/2019 at 1:17 AM. Helped by Chris Crews, Ryan Hood, Don Carroll.

In November of 2017 I bought a brand new 2017 Nissan Titan. Salesmen tried to make me pay for accessories that were never installed, he told me that no matter what I must pay for it $1700 because it’s already on the truck!!! I told them whatever ok . And then they never installed them! Few months later when raining season came I noticed a wet carpet on the driver side under the mat So I was curious how the water got inside the truck, I vacuumed and fan dry it, next morning I noticed the water again! I took the truck to the Service Department . After few days they told me that they couldn’t find where the water gets inside! Ok !!! I got the truck back and kept driving! Consistently water kept coming inside the truck. Truck started smelling like a flooded truck.(stinks)it started to grow mold under the carpet, and I had to breath in that mold, I started to have headache , shortening of breath, which lead me to have a respiratory problem. So; to make this story short, I drove this truck for about one year, and in that period of time I end up taking my truck for this same problem 5 times, and they have not resolved the issues!!!so I was driving the truck for all that time breathing the mold I did ask them why ?!, they told me if the problem comes again just bring it back, we’ll try to fix it again. So I contacted Nissan Corporate and they told me that it’s a lemon truck, and they will buy it back! I told Nissan that I need a truck for work! I asked if they can put me in a new truck, and I’m willing to buy it for the price of a new truck only if they will put my down payment towards it, which is a $7900 They said no !!!!! Same with a Gettel Nissan, they just laugh at me!!! The sales manager Chris Crews did not even want to come out to talk to me!!!such a disrespect!! I felt so down, I thought off course I’m a foreigner , who am I ?! I’m nobody too them !!! I was very calm at that time ! So my salesman John comes up and told me that they have come up with some stupid deal only for me!! I was excited, but when he showed me that deal I was shocked, it was more money than they had it listed on there website, and I showed it to John, he had nothing to say, so I stood up and told John that it was so disrespectful that Chris did not come out to speak with me!!!!!!!!!!. I shook Johns hand and walked away !!! Also there is much more to all that, ! I will share it later!!!! It is so frustrating!!! Dealing with a Dealer !!!! Especially when they ignore you, and they seem to be happy that i have a problem! And like one of them said, I don’t care what you do or where you go, go ahead and do what ever you want!!!!!!!!!!! I did raise my voice that last day speaking with them about all that, and I told them I want my money back, so one of them even told me to get the F***out of here !!!!!!! And now I’m speechless!!!! So disrespectful to a costumer!!!! I did apologize for raising my voice, and he did apologize after all . But still, it’s unbelievable how they treat a customer!!!!!! I’m regretting that I went to Gettel Nissan!!!! I hope they won’t treat you that way!!!!!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Scandalous!

By mikestutz620 on 7/29/2019 at 10:55 PM. Helped by Don't remember..

Long story short is that you should avoid this dealership like the plague. They are rip off artists! I have 2 separate incidents that I want the public to know about. First of all, I have had very good experiences with Yark Nissan in Toledo Ohio. I made the mistake of thinking all areas are trustworthy. The first thing that happened was that my front seat was broken. My car was a 2014 Altima and it had 75K miles. These jerks told me according to their bluebook, that my car was worth $2700. I said what? They said yes and then referred me to a salesman. I said how much to get my seat repaired. They gave me an estimate for $4k. I was in shock that they would insult my intelligence like this. I listened to their salesman and then told him I would let him know which I didn't have any intention of buying a new car. I went to Mike's Auto Trim on washington. Fantastic customer service and very fair. I showed him the seat and he told me they would take it apart and weld the seat and rebuild the foam in the seat for $350. After he was done, my seat was absolutely fine and has remained so since that which is about a year ago. The other incident that happened was that our 2016 Sentra lease was expiring so we had to turn in the car. They did an inspection using a 3rd party inspector who came to the house. He found a crack in the windshield which would be pricy if the dealer did it. Besides that crack, there was nothing else. The next day, I replaced the windshield completely and then turned the car in along with the receipt from the company that did the glass work to Gettyl Nissan. After a month, they sent us an email notifying us that we owed them $800. There was a repossession fee, a returned lease fee and something else which encompassed about $450. So make sure if you are buying that you get it in writing that these BS fees will be waived! You can't get out of them. The other $350 was billed because of the cracked windshield. Yes, the same one that I replaced just hours before turning it in. So we had to go scouring for the old receipt again and into our car insurance and prove yet again that we fixed the windshield. Their mistake and they would have absolutely charged us for it had we not had the receipt. There is a reason Nissan's sales went down 99% this last quarter and this type of customer service is why. Avoid them completely. The funny thing is that if you sign another lease or buy a car, they will waive all those fees. Sad really.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Employee

By Joe on 7/20/2019 at 1:04 PM. Helped by Daniel Horn, Craig Giordano, Manager.

Mr. Daniel Horn couldn't have been better. Made buying my first Nissan Rogue Sport a real pleasure. This is the man to ask for as he did everything possible to make sure I was satisfied. Very pleased !! READ MORE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jimmie Harley

By jimmie6802 on 7/11/2019 at 12:34 AM. Helped by Robert did very good job.

The sales man did the job and I will be recommend other people there but this finance office says man was too pushy about the extended warranty other than that everything was excellent service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most Pleasant experience.

By GCJason on 6/23/2019 at 11:06 PM. Helped by Ahmed?.

Its never fun to buy a car, however, my experience with Nissan today, was pleasant, professional and often fun. I never felt pressured and felt, they understood what my financial needs were. Granted after visiting three other dealers, I did spent more, but the car I purchased was hands above the others I had offers on. They include, Hundai, Honda and Toyota. Your dealership was clean and welcoming. Plus its just around the corner from my home. Previously, I had to drive to Wesley Chapel for service. So kudos to Gettle Nissan. GCJason So Kuddos too Nissan.

I would recommend this dealer.

Overall Rating

3.6  

5   Customer Service
5   Friendliness
2   Overall Experience
1   Price
5   Quality of Work

Over Charge for doing next to nothing.

By pinback45 on 5/8/2019 at 6:13 PM. Helped by Rachel Zimmerman.

Took my wife's SUV in to have the A/C repaired. Turns out the SUV had been backed into and what we needed was a body shop and insurance claim. Yes they discovered this for us but $ 166.23 is a lot of money for their discovery when no work had been performed. Part of the charge was $ 15.39 for shop supplies. My chance of ever buying a SUV there is not very high. This review has no bearing on the employee's they are first rate.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nissan Dependability

By Return Customers on 5/5/2019 at 3:17 PM. Helped by Craig Giordano, and Will ( Sales).

This is the 5th vehicle we have bought from them. Customer service is very good. NIssan dependability is a huge reason for our return visits. Other than routine maintenance we have no repair issues with our vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT ! Very please with Mr. Ahmed !!

By Jane N-T on 4/17/2019 at 5:51 PM. Helped by Mr. Ahmed.

Mr. Ahmed couldn't have been better. Made buying my second Nissan Rogue a real pleasure. This is the man to ask for as he did everything possible to make sure I was satisfied. Very pleased !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome experience

By Uma on 4/14/2019 at 7:49 PM. Helped by Eddie S.

Awesome experience. Everything about my visit was exemplary. I couldn’t have asked for a better experience. The sales person, Eddie, Was very patient with me, and listen to my needs/wants and treated me extremely well.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
2   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

The coupons make it worth it for service

By Lyoung4455 on 3/26/2019 at 11:23 PM. Helped by Kevin Acevedo.

The service center is ok, but the coupons are the only reason I go there. The wait can be long, but at least it’s comfortable inside the waiting area.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Horrible

By unhappy on 3/25/2019 at 6:49 PM.

Most unscrupulous dealership I have ever dealt with in 50 years of purchasing vehicles. Attempted to cancel the contract the next morning and they refused. Tremendously unprofessional

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCEPTIONAL

By bruce b on 3/2/2019 at 2:56 PM. Helped by ROBERT SALES MAN, ROD PAPER WORK, ALSO THE SALES MANAGER.

I SHOP FOR AUTOS ONLINE . I AM FROM MIDDLE GEORGIA AND FOUND THE AUTO I LIKED AT SARASOTA FL. TO GETTEL NISSAN TO PURCHASE AN OLDER LOW MILEAGE USED AUTO. THEY SENT ME PLENTY OF PICTURES, ANSWERED EVERY QUESTION. WHEN I ARRIVED THEY WERE WAITING ON ME. THEY PUT THE CAR UP ON A SHOP LIFT SO I COULD SEE UNDER IT. THE MAIN MECHANIC TOLD ME EVERYTHING ABOUT THE CAR. EXCEPTIONAL. ALL THE STAFF , ROBERT WAS THE SALESMAN PICKED ME UP AT THE AIRPORT, HAD A CAR FOR ME TO DRIVE AROUND TOWN, ROD WHO HANDLED THE PAPERWORK WAS EXCEPTIONAL, THE SALES MANAGER WENT OVERBOARD HELPING ME AS I HAD LEFT THE CERTIFIED FUNDS CHECK AT HOME BUT HE MADE IT WORK SO I COULD TAKE THE CAR HOME. I HAVE NEVER BEEN TREATED SO GREAT AT AN AUTO DEALERSHIP. NO GAMES JUST BUSINESS. I ABSOLUTELY RECCOMEND THIS DEALERSHIP.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle purchase

By Happykamper on 2/26/2019 at 6:20 PM. Helped by Phillip Adam.

Twenty five years since I have even visited a dealership. So glad I found Gettel Nissan. Excellent service comes from high quality people and reflects great management and ownership . Gettel Nissan is five star. Every person I came in contact with was terrific.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new car

By Pierina chica on 2/25/2019 at 6:30 PM.

I’m Loving my new Sentra thanks Robert for making this process as easy and enjoyable. I Will definitely recommend this place to family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

‘’Outstanding Service’’

By Jenny20 on 2/2/2019 at 5:41 PM. Helped by Dan Horn and Robert Little.

Dan and Robert really gave me a chance to be a new car owner...not only did I leave with the car I wanted! But also left without feeling like I just made the biggest mistake! They gave me a deal that I can budget and showed that they sincerely cared about me and my families needs and for that I’m thankful!

I would recommend this dealer.