Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
3.9  
Friendliness
4.3  
Overall Experience
4  
Price
3.8  
Quality of Work
4.1  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great!

By Kim on 11/19/2017 at 1:36 AM. Helped by Malik.

Bob was amazing to work with!! He knew what I wanted and listened to what I was looking for I would buy a car from bob again!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great car buying experience!!

By Lilbits45 on 11/9/2017 at 2:33 AM.

I don't think I have had a better car buying experience! The whole process was less than 2 hrs, and the sales people are awesome. A very friendly and knowledgebase environment! I would highly recommend Ghent to everyone!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lenderink

By mlenderink on 10/31/2017 at 5:32 PM. Helped by Rob Navarrete.

Considerate and patient throughout the entire process, each employee was professional and welcoming. Rob ensured that I had all of my questions answered and he made sure I was comfortable with every step in the process. I generally never look forward to buying a new vehicle but Rob made it a very painless and enjoyable experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealer ever

By Ale2693 on 8/26/2017 at 6:43 PM. Helped by Leo.

they sold a car without safety inspection and that is illegal, they said they had the key copy and they do not have it, they want us to pay 400 for a new one , terrible experience

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Sarahj2017 on 6/19/2017 at 11:00 PM.

We had a great experience buying our Chevy Traverse with Ghent Chevrolet. For 1) We got an awesome deal on the car! And 2) we had a great experience working with Scott, Rob and Tim. They were all very friendly, never pushy and were willing to make a good deal to get us into a new car. Much more of a family business feel- quite the opposite from our experience at Honda for the couple of days prior. We are very happy with our purchase and highly recommend Ghent Chevrolet Cadillac of Greeley!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Trouble obtaining a Title

By Addy609 on 6/16/2017 at 2:52 AM. Helped by Janine Edsall, Judy Roberts- Rating Poor.

We had a horrible experience trying to obtain the title of a vehicle we bought at Ghent. We've had to put on 3 temp tags, and are still waiting to just be able to plate the vehicle. Very stressful and dissapointing to say the least. Was made to feel like a bother from several of the employees, and treated rudely when this was something that was not our fault. Makes me never want to purchase a car again :(

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Dealership EVER!!!!

By Pita on 6/8/2017 at 4:03 PM.

If I could I would give them zero stars!!!! I bought a car 6 months ago and on the first time I took the car on the road the transmission FAILED. When I bought the car the service engine light was on and they assured me it was nothing, (they said it was probably a loose gas cap) and sold me the car. I called to have them replace the parts and they will do literally nothing...they took our money, every last penny they could get from us for that used car $6,000 and we got we got 5,000 miles for it....that was it. Do NOT buy a car from these people! All of your money goes to smoke and mirrors and fake friendliness. They gave all the right assurances at the time, advised us not to get the extended warranty because of the miles on the car so with good faith in them we spent everything....now we have nothing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a Great Day at Ghent Chevrolet

By Roger1955 on 5/31/2017 at 3:29 PM.

I stopped in to speak to Rico, to get some info on a Silverado. Rico understood what I wanted to achieve and made it extremely easy to finalize the deal on my new Silverado.

I would recommend this dealer.

Overall Rating

3.6  

5   Customer Service
5   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

Room for improvement.

By Mmmlive1999 on 6/2/2017 at 12:14 AM. Helped by Rusty Haggerty.

Sales and finance staff were wonderful! Auto quality questionable. Car purchased smells like a dead animal. Check engine light came on right after I drove off the lot... I have service scheduled for tomorrow. Hopefully they will repair vehicle quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Perfect for us!

By Pete M on 5/29/2017 at 5:02 PM. Helped by Rob and Ted.

I would recommend our sales rep, Rob Campbell, to anyone like me. Personally I need to do business without the hype and pressure. Rob understands purchase is a big decision and you feel like he is your advocate. Ultimately, my suggestion is to just ask for him. In finance, Ted managed us a slightly better deal and patiently answered a myriad of questions from my curious 17 year old son. In short, cheers gentlemen, well done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Bruce on 5/21/2017 at 4:34 AM. Helped by Ron and Chris.

Took my Cadillac CTS in because the splash guard had come loose. Didn't even have an appointment and it was a late Saturday afternoon. Ron and Chris got it fixed right away. I am extremely satisfied and amazed by the great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service!!

By Cadillac lover on 5/7/2017 at 3:38 PM. Helped by Rob Cambell.

Rob and Bob were great to work with! Got us to the payment we needed and helped us buy our dream car! Thank you for the excellent service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Above and Beyond

By SRX owner on 4/30/2017 at 12:27 AM. Helped by Kellan Raffaeli.

Had our Cadillac SRX in for its 75,000 miles service. Kellan Raffaeli went above and beyond to meet our every need. Great customer service. He has a bright future. Matt Fox always does great work on our vehicle and we appreciate it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsmoness

By Lamores on 4/24/2017 at 10:43 PM. Helped by Rob Campbell.

Rob was very nice and helpfull and knowledgeable help us get the car we wanted not just the easiest sell I would go back and will get all future cars from ghent

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Terrible Place

By Dylanm on 4/21/2017 at 4:42 PM. Helped by MAKENZIE KVASAGER "Soliciting department".

So beside my initial buying process which was nothing short of a pressure filled shady deal in which the salesman told me a price and when we went to finance was thousands more than advertised. I told him this is not what we talked about, so he left and came back with a price closer to what the payments should have actually been. Now, i scheduled an oil change, they had no record of me making an appointment. So after waiting almost an hour I look into the maintenance area and see my truck sitting there. another 20 minutes goes by and i still see it sitting there so i ask someone if it is done. he says yes but they lost my paperwork. So i finally go to leave and they had washed my truck which may have been nice had they not put scratches down the side. Also be prepared to answer annoying calls about buying a new vehicle after you already bought one, get your email and mailbox full of ads, but hey if that's what your into Ghent is for you.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don't find service like this much anymore!!!!

By Schwan on 4/11/2017 at 6:00 PM. Helped by Tonya.

My car was out of commision. We called another place prior to calling Ghent however, yhe gentleman on the phone at that place was not overly nice so we called Ghent. The gal that answered the service phone call was so helpful from beginning to end. We got the car to them and got a rental car from them also. I got to pick what I wanted from their cars too! We got the car to them after they closed, they opened at 8:00. By 11:00am they had called and mycar was done! They also took care of the rental car! Tonya is AMAZING! She puts her customers first. We will be coming to her for all of our needs with vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Cutomer service

By okiegirl on 3/29/2017 at 3:52 PM.

I took my 2013 Chevrolet Malibu in to have oil changed and to have a license bracket attached. The wait was short for the oil change, and they ordered my bracket. The bracket was in early the next day, I did not understand the process to have it installed, and the Service Manager, Ron, and Service Advisor, Tonya, made sure I left the dealership with bracket attached, and were very patient with me. I will ALWAYS return to this dealership for all my service needs!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I highly suggest working with David.

By Jeff S on 3/24/2017 at 9:00 PM. Helped by David.

I contacted Ghent Chevrolet from Los Angeles trying to find out if a used vehicle for sale was a California Emissions vehicle. David called me and was extremely helpful researching the info. I highly suggest working with David.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Bad business practices

By Jodoyle on 12/30/2016 at 1:02 AM. Helped by Jon Syracuse.

In March we purchased a 2008 hybrid Tahoe for 18k from Ghent and paid $2250 for a three year extended warranty. The process was simple and pleasant. We had to replace the spark plugs, brakes, roder and tires but these were to be expected. The first week in December the car began to make knocking noise. I called Ghent to ask if my warranty would cover this and they said the warranty wasn't valid because it was a hybrid. I asked why the cost of the warranty wasn't refunded and they said there had been a paper mix up and they would send me the $2250. I told the guy I was speaking to that I only wanted a car with a warranty so he transferred me to sales where I told the salesman what happened and he said he would help me find another vehicle but then stopped returning my calls and emails. The car started dying later that week so instead of driving it to Ghent I payed to have it towed there. They said it needed a new engine at the price of $7300. I was in shock. I went into the sales (since they wouldn't return my calls) and spoke with a salesman about the whole situation buying the car with the warranty, the warranty not being valid but no one telling me or refunding it and he was very compassionate. I told him I wanted to trade back in the Tahoe that I had bought from them and get a car with warranty. After about two hours of waiting they told me they would give me only $4k for the car I paid $18k for just a few months ago. They stood to make over $8k plus on the Tahoe after fixing it and all said and done they were intent on screwing me out of more money even though I had already been through so much. I would never ever recommend someone do business with these individuals. Their business practices are immoral and only concerned with money not with standing behind their vehicles or their warranties.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Garbage

By James Harness on 10/11/2016 at 2:41 AM.

Was guaranteed financing on my 2017 cruze then get a call 11days later saying I need to bring the car back because financing fell threw i do not recommend this dealership if there gonna be crooks a promise something they cant do

I would not recommend this dealer.