Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Keith W on 6/28/2018 at 1:21 PM. Helped by Shannon Pullen.

From beginning to end my new vehicle purchase process was a pleasurable experience. No pressure, just customer focused assistance. From the moment you walk in the door, everyone in the dealership was kind and helpful. All this including great vehicle pricing! Thanks Gilbert & Baugh Ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3 times

By Angela on 6/5/2018 at 2:56 AM. Helped by Drew /salesman & Jim /finance department.

I have just bought my 3rd vehicle from Drew at this dealership ! I love the service I receive every time and the friendly staff !!!! I would not buy anywhere else !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of our Titanium Ford Edge

By Lester on 5/2/2018 at 12:29 PM. Helped by Randy Baugh, David Wilbourn.

I could not be more proud of our experience in dealing with Randy Baugh, David Wilbourn, and the entire Gilbert & Baugh staff on the purchase of our Titanium Ford Edge!!! They made us feel important and just like family!!! Love the vehicle!!! Ford builds great vehicles...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck

By Joeymac on 4/16/2018 at 1:13 PM. Helped by Ken Williams and Randy Baugh.

Got new f150 very please with the services. Would recommend anyone going there to buy a vehicle. Friendly and professional. Will buy my next vehicle there too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure to do Business with

By Gregg1944 on 4/13/2018 at 1:54 PM. Helped by Kyle Baugh.

No games, very straight forward and easy to do business with in buying my new Ford F150. In buying our new truck we were not only looking for a vehicle at a fair price but also a dealership to have it serviced. We found it at Gilbert and Baugh Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

F -250 2018

By F-250 2018 on 4/3/2018 at 3:34 PM. Helped by David Wilburn and Randy Baugh.

Purchased a new F-250 2018, I was treated with respect and they were very helpful helping us order our truck. No tricks no run around no smoke just very open folks trying to get you in a vehicle you want. Will buy all my vehicle from them from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F150 Raptor

By rhwilliams122 on 4/2/2018 at 3:07 PM. Helped by Tim Johnson and Randy Bauch.

Randy and Tim were very easy to work with .WE reached a deal and I was on my in a short time. Very satisfied with truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the experience! Dean

By Lonnie Jackson on 3/12/2018 at 8:08 PM. Helped by Randy & Kyle Baugh sales. Jim Wyckoff financial..

I've purchased 3 vehicles from this dealership. Randy & Kyle Baugh master the sales while Jim Wyckoff in finance puts his all in giving empowerment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New vehicle purchase

By Donna on 1/5/2018 at 2:29 PM. Helped by Kevin and Randy.

Kevin and Randy were great to work with. A deal was quickly reached and the paperwork was done in a timely manner. We were very happy to make our purchase at Gilbert and Baugh.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Zackholt on 12/18/2017 at 7:37 PM. Helped by Jeff Amos.

The staff was very helpful and personable. I was never pressured and was given a reasonable amount for my trade in. I was given the option to drive several trucks and given simple facts on each one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Amy on 12/14/2017 at 3:19 AM. Helped by Ken Williams.

Very happy with my purchase! The staff at Gilbert and Baugh Ford were very helpful. They helped us get a great deal on a very nice car. I like recommend them for your next car purchase.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Happy with my deal

By Mark Hatfield on 11/22/2017 at 2:08 PM. Helped by Ken.

I worked the deal out online with the salesman and they stayed true to that deal once I got to the dealership. Also, I feel they gave me a fair price on my trade in.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Second Purchase

By 78nana25 on 11/1/2017 at 8:24 PM. Helped by Kyle Baugh and Jim Wycoff.

We just purchased a new F-150 from Gilbert &Baugh Ford last Saturday. We once again used Kyle Baugh as our salesman and he again was very courteous and knowledgeable. Satisfied buyers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Rico1010 on 10/2/2017 at 5:02 PM. Helped by Randy Baugh, Kevin Norton, Jim Wyckoff.

Made the purchase of my new F-150 a pleasant experience. Everyone was professional, helpful and knowledgeable. I would recommend Gilbert & Baugh Ford to anyone in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By JMD88 on 9/27/2017 at 11:51 AM. Helped by Randy Baugh, Kevin Norton.

The guys at Gilbert & Baugh are great. They walked me through all of the paperwork to buy my car and explained anything I was unsure on. I will definitely be a repeat customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

LOVE MY FORD TRUCK

By POPS on 9/1/2017 at 7:45 PM. Helped by Randy Baugh, Jeff Amos.

I just bought another Ford truck from Gilbert and Baugh. Jeff Amos and Randy Baugh were helpful in every way possible. They made it easy and I got a great new Ford.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great people helping us with our vehicle purchase!

By 4boys on 6/22/2017 at 7:42 PM. Helped by Drew Dudley, and financial officer.

Our last vehicle purchase was 11 years ago. We're happy with our car, and we're happy with our truck. However, neither one of them could hold (comfortably and legally) our four growing grandsons and us. So, we searched online for months for a couple of specific type vehicles. We went and looked at a couple of them, but were not satisfied. The Lincoln navigator that we now own was on this sight, but there were no inside vehicle pictures. We were afraid that it meant that the inside of the vehicle was in poor shape. But because we had looked at another vehicle in the Albertville area, we came on over to look at it anyway here. We were so pleasantly surprised! It was good looking on the inside and out! Our salesman, Drew Dudley, was very kind and helpful from the moment that we met. There was no rushing us. The cold bottled water was refreshing as we checked out, drove, and talked with him about this navigator. We decided that this was our navigator, and proceeded to purchase it. The financial folks were very helpful as we took care of business. We met Mr. Baugh and found out that we know some folks that he is acquainted with. Small world indeed! Thank all of you. You were super! See you in 3000 miles or so. Kenneth & Jo Ellen Nunnally

I would recommend this dealer.