Dealer 2-Year Rating

Overall Rating

2.7 / 5
Customer Service
2.7  
Friendliness
3.1  
Overall Experience
2.6  
Price
3  
Quality of Work
3  
Service
2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service in Time Of Need

By Dennis Alexander on 5/11/2019 at 3:09 PM. Helped by Miguel.

While out of town on a business trip, my wife noticed that her vehicle had a flat tire. Due to flooding in Houston, she couldn't get roadside assistance. She called Team Gillman and they quickly sprung into action and picked up the vehicle. They found a huge nail rendering the tire not repairable. Because she wisely bought Road Hazard protection, Team Gillman got it covered, installed a replacement tire and also replaced the battery under the factory warranty. They had her back on the road without a single dollar out of pocket in a matter of hours. Way to go Gillman Acura. Thanks for taking great care of our vehicle and family. Dennis Alexander

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No ma'am

By Rachel Lynn on 2/28/2019 at 4:24 PM.

My experience here was not good. My husband and I knew the car we wanted before we even entered the building, if that would have not been the case already we would have left. The "internet sales manager" who helped us was on his phone almost the whole time playing some game. Is that what you normally do when you are trying to sell a car? NO! Then, when we went for the test drive (besides being on his phone the whole time) he did not know ANY of the answers to the questions we were asking. He would say "I'm not really sure?". Really??? I have been to many dealerships and I have never seen that kind of behavior from a sales man. He did get some of the fees knocked off the purchase price which helped, but as a whole the experience was disheartening. Then, when I received my plates in the mail did not receive an inspection sticker. I called the dealership to tell them this and they kept saying how it was not possible, well it obviously WAS possible since I did not have it. I had to go back and forth with the receptionist many times before she told me she would send me another after she checked with the other receptionist who apparently sent my plates to me. I am still waiting on a call back from her about this issue... Bottom line- there are too many Acura dealerships in the city- GO TO ANOTHER!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They lie - go someplace else

By Sonya2121 on 2/23/2019 at 11:45 PM. Helped by Amir.

The manager Amir is a liar. He forced my hand at making a deal promising me back $600 from Acura and when I called to get an update he says he never told me that. I specifically told him I didn’t have the money to make two payments in one month and he shook my hand and gave me his word. He’s a liar.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible internet salesperson. WORST DEAKERSHIP IN TEXAS

By Unhappy customer on 2/1/2019 at 5:19 AM.

Spoke with some one named “Nikkie” on line and through text. I made a reasonable offer, on a Honda Crosstour, but they haggled over price for literally hours through text messages. They ask me to come to the deakership, while I was still at work. I was told that the sales manager does not take internet customers as serious buyers... and prefers you to drive to deakership. I told Nikki that I could come after work but woukd like to know if my offer was accepted before I make the hour trip. He/she responded by telling me that another customer was at the deakership and interested in the vehicle, and purchased it. Then Nikki, had the nerve to ask me if I was interested in a different vehicle. I would rate this dealership negative stars if possible.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

I got a great SUV amd great service

By Griswalds on 1/17/2019 at 11:44 PM.

Jennifer Gipson, Internet sales manager, worked very hard to ensure our deal was fair and that we left happy. She went above and beyond to ensure customer satisfaction. She rocks! The SUV we purchased is beautiful the staff is very professional. I highly recommend Jennifer and Gillman.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sold me a car with bad brakes

By Kay on 1/10/2019 at 8:04 PM.

Bought a used Acura RDX. Dealership indicated it passed a 120-point inspection. They reported it had nothing needing repairs; in good condition, etc. In less than a week of owning it, brakes start squeaking - turns out, my car has only 1mm of brake pads left on front end, about 3mm on back end, back rotors need replacing, etc. Mechanic said, "I wouldn't even drive it to work tomorrow without getting it fixed first." When I called to speak with Amir (manager), he was defensive, made statements such as, "We have proof that 2 weeks before you purchased, your brake pads were at 5mm and no one else drove the vehicle in between - I don't know who you're taking your car to or who's telling you that but the brakes were fine; we're not going to do anything about brakes"... etc. Not sympathetic, not concerned, just defensive, implying that my mechanic doesn't know what he's talking about, etc. No apologies, no attempts to "make it right" as a businessman, just passive hostile responses. I wasn't even asking them to fix the brakes - just inquiring how my car passed the 120-point inspection. I would've been fine, if, when I asked, "Is there anything wrong with the car - anything that needs fixing?" they had said, "Well, the brake pads are pretty worn - you'll want to get them fixed right away," but they continued to maintain that it passed a 120-point inspection. My mechanic/shop is highly recommended by thousands of people, and they have been here for many years. Plus, my car is squealing now when I brake, so you do the math. I would like to say, though, that my salesperson, Angelique, was very friendly, patient, hard-working and nice to work with. But overall, it leaves me with a bad taste in my mouth, especially when the manager doesn't really want to hear what I'm saying, and I get stuck with a big brake bill when I haven't even owned the car 1 week.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

WORST buying experience ever

By Heights Car Guy on 1/3/2019 at 3:53 PM. Helped by Amir, Ray.

Let me start by saying I have provided the Gillman family with 25 vehicles purchased either by me or friends that I have recommended, but none at Gillman Acura. Now I realize why. I know two great salespeople there and I wanted to give at least one of them a sale so I went in to test drive a new RDX on 12/17/18. I had already been in contact with another Acura dealership and an Infiniti dealership and was already given a quote of $80K on my trade - a 2019 Range Rover Sport - by BOTH other dealerships. I test drove the vehicle while the used car guys looked over the Rover. I was presented a piece of paper showing me what they were willing to give me on the Rover - $78K but was told they would work on it and get me where I needed to be. I decided that Monday evening to go ahead with the purchase if they could acquire a blue vehicle AND agree to the trade number that the other two dealerships had already given me - told my salesperson about 8pm. I thought more about it overnight and spoke to my salesperson first thing Tuesday morning to tell him I had decided I wanted a black vehicle instead. He said ok. I heard nothing else from the dealership on Tuesday - on Wednesday morning about 10am I received a call from the dealership from Ray with used cars. He was pretty rude and proceeded to tell me that I would need to sell my trade vehicle outright to someone because there was no way they could give me the $ that I was quoted by the other dealerships OR the $78K they had shown me on THEIR paper. They could only give me $75K. At this point I hung up and was furious...who can be this dishonest in a day like this? Later that day, Amir, a sales manager called me but I was still too mad to talk. I texted my salesperson and asked if there was ANY reason I should call him back. I was told he was probably trying to make it all right. So, I called him back. Amir proceeded to go on and on about how I had asked them to get a blue vehicle (not talking at all about why I was mad). I was so shocked we were even talking about this that I didn't say much. I did, however, tell him that I had PROMPTLY let them know of my color change decision. Amir said, well, I got you the blue one. Now remember, I heard nothing from them at all Tuesday and this is now Wednesday afternoon at this point. He asked was I sure I didn't want to see the blue one and I said NO. "So you want a black one now I'm hearing?", he said. I said yes that's what I told y'all. Amir then said, "Well, I will check at our sister store and if they don't have one then I'll let you know where one is and you can go get it from whoever that is". At this point I was DONE. At this point I texted my salesperson and said I really appreciate all of the help you have given me but I'm done. I will be going somewhere else and this has officially ruined the Gillman name to me. It even put a bad taste in my mouth for Acura too. Salesperson said "I understand". I made an appointment with John Eagle Acura, who was VERY pleasant to deal with and helpful in wanting to get me what I needed. On Thursday, Amir from Team Gillman Acura called me again. I thought, well, I guess I should hear what he has to say. Amir said that there was apparently some confusion - when he told me that he would tell me where a black vehicle was and I could go get it from them if he couldn't get one, he meant it as a convenience to me - I call BS. Amir then proceeded to tell me that he had heard that I no longer wanted to deal with them at all. I said that's correct and he said he didn't understand. I said well, when your company is this dishonest with customers, I don't know why you don't understand. I have never had a dealership go back on their word AFTER someone agreed to do a deal with them. He said, well, I got you the black vehicle you wanted. I said ok but that I would NOT be interested in doing business with them or any other Gillman dealership thanks to him. He was surprised and said ok Happy Holidays. and I said you too. I am still in shock about how all of this went down. I have had nothing but GREAT dealings with Gillman Jeep and Gillman Honda. The people at Team Gillman Acura should really take note of how well those other dealerships are run and try to use some of their practices. It would really help them knowing what's right verses what's wrong and the RIGHT way to deal with potential customers. I will go out of my way now to refer people to any other Acura dealer in town to keep them away from a bad experience like I had. This was such a bad experience that I ended up buying a vehicle from West Houston Infiniti - they were AMAZING to work with and were very upfront in all they did.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible Customer service

By Sherrie on 10/30/2018 at 4:54 PM.

Hello, My name is Sherrie Rice. I didn`t buy my care from here, I was in a car accident and the other person Insurance sent me to Gillman Acura to the claim Adjuster who name is Rusty Lofton. I brought my car in on last Monday 10/22/18, Enterprise rental car came and picked me up, I got the rental car, which was covered for 5 days and went on. This past Monday 10/29/18. I called Gillman Service dept. to check on the status of my car. I spoke with the receptionist name Abby, She stated oh your car has been ready. I asked her why no one called me to inform me to let me know. She said oh I left you a voice mail. I said I never received it, Abby says oh maybe I called the wrong number. So I rush after work to return the rental car, The guy tells me ACC insurance stop payment on your rental, I'm like what, yeah it stopped on Wednesday. I again asked why no one called me. I was charged $185. because of this. I want my refund, because none if this was my fault. Can someone please help me get my money back.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AUTO RIPOFF ALERT !!!

By Carhaggla on 10/10/2018 at 4:24 AM. Helped by Manager Cal also Owner.

We assist consumer with their purchase inspecting also negotiating price we went to finance after signing on numbers they switched vin#'s to damage car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Team Gillman is TRUE to their word!!!

By Abdul786 on 8/2/2018 at 2:15 PM. Helped by Jonah and Eduardo.

Jonah (Sales) and Eduardo (Finance) took exceptional care of me and my family throughout the sales process. I was initially very apprehensive and may have been rude due to previous car buying experiences at different dealerships but the process here are Gillman was completely different!! Jonah was very patient and knowledgeable, and did a great job making sure my kids were also included in the process and knowledge transfer session.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible Internet Sales Manager

By ben512 on 7/4/2018 at 10:41 AM. Helped by Jeremy Pratt.

I made an offer via email to Jeremy Pratt on Friday morning but received no response. When I follow up on Tuesday, his response was "Your offer is not reasonable. Did it come up?" My response to this email was asking what would be reasonable but receive no response. Not certain if this is how Gillman Acura operate or they just happen to have a bad employee/salesperson.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Acura Dealership in Houston!

By Madonna 667 on 5/3/2018 at 3:13 AM. Helped by Ann.

Gillman Acura North is by far the nicest brand new facility that I’ve Seen in a long time ..They made me feel like I truly mattered ..the deal was incredible and even the GM himself took the time to say hello and made sure that I was happy with everything... couldn’t be happier !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Dan55 on 2/20/2018 at 6:35 AM.

I recently purchased a car from Gillman Acura and had a great experience! I was in and out of the dealership fast and had no complaints. From talking to the employees to the car itself everything was A+

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By Nanaquilter on 1/3/2018 at 4:24 PM. Helped by April, Zach, Arturo and Tiffany A.

Everyone very friendly, knowledgeable and professional. Follow up call was great helping me with security settings. They were equally sensitive to my needs as an older driver and I appreciated that very much.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Will drive 3 hours to avoid going to Gillman

By 3k+Gs2H3+1KOCoj9GocOWNXcNj0scn99mpr5GkUN5Aw= on 12/1/2017 at 7:27 PM. Helped by Garrett.

For the past 10 years my family and myself have only owned/leased an Acura (totaling over 5 vehicles). We have been loyal to Acura not only because of the quality of the car but most importantly on how we were taken care of, at least until my latest visit to Gillman Acura. Every other dealership/car repair place I have ever been to will waive the diagnostic charge especially when you agree to do service at their location. My service representative, Garrett, refused to remove the diagnostic charge which was $160! He also charged me higher price on all of my repairs that I needed than other Acura dealerships would have (I called and verified). To top it off he treated me like a lower being that wasn't intelligent enough to understand anything. This is also the second time I have received a dirty borrowed vehicle from this location. There was crumbs of food and wrappers all over the seats and floor. When I was checking out I was told that my car was washed and cleaned up for me. I thought it meant that I got the complimentary car wash like I have gotten every time I get my car serviced at an Acura dealership. When I got my car it hadn't been washed, vacuumed, and it even had the technicians trash still in the car. When the customer satisfaction representative called about my service I told her how dis-satisfied I was and all of my concerns. She was very understanding and said that she would be forwarding on my comments to the Service Manager and the GM. I thought I would at least get an email from them acknowledging the complaint. I never heard a word from anyone (It's been almost 6 weeks). In the future, I will be driving 3 hours to get service from another Acura dealership who I trust will not only give me the best price but also look out for whats best for me, my family and my car and NOT their pocket books. I will NEVER be returning to Gillman.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My experience

By Focorners on 9/22/2017 at 6:35 PM. Helped by Paul Thomas.

I purchased my second Acura MDX from Gillman Acura. Paul Thomas (Acura Salesman) was knowledgeable and helpful. The purchase went smooth and no pressured sales pitch. I recommend Gillman Acura to my friends.

I would recommend this dealer.

Overall Rating

2.5  

2   Customer Service
5   Friendliness
1   Overall Experience
2   Price

My experience was good till I paid for the car after that t

By Gino32545 on 9/2/2017 at 5:53 PM. Helped by Walter also met Chris Gillman.

I recently purchased $17,000 dollar vehicle from them and realized I only got one key I called them about it and they showed no interest in helping me this is what happens when you pay cash they don't know you anymore

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Customer service

By Upsetguy on 7/30/2017 at 12:06 AM. Helped by N/a.

I have been called to pick up my car but apparently the service department is already closed when I got there and no one left my key to sales department. talked to the sales manager and he said he can't do anything about it and it's my fault because I came late. Seriously. C'mon.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Impressed

By gina89 on 1/27/2017 at 6:50 PM. Helped by Ron Mascardo.

I had my TL 2008 serviced here by Ron. He fully answered all my questions, and he made sure that I understood the repair that was being done. Excellent customer service at this dealership. I highly reccomend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Babyruth6 on 1/24/2017 at 10:01 PM. Helped by Robert Eagan.

All of the service staff are helpful and welcoming! However, Robert is my favorite because I feel there's never any b.s. With him. He always says he's going to take very good care of me and my car. Hearing that is like music to my ears! I know he also works very hard with my insurance and warranty to help me the best he can. I always get my car back cleaned, smelling good, and the peace of mind tha, 'everything's okay' Robert even gives me his business card so I can make future appointments with him. I will always come back to this dealership because of the courtesy, professionalism, and expertise of the staff. Thanks Gilman Acura!!

I would recommend this dealer.