Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
2.6  
Friendliness
2.9  
Overall Experience
2.4  
Price
3.6  
Quality of Work
2.8  
Service
1.1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Service Department is Disappointing!!

By Vickey Johnson on 11/14/2017 at 10:21 PM. Helped by Service Staff.

Be prepared to wait. Please call Chrysler Care at 800 247-9753 to let them know of your concerns. This has to get better and this is a start. I have a 2017 Chrysler and I have brought my vehicle in three times for the same problem. I have waited over 3 hours one time and today was 5 hours. Unless we start complaining to Corporate we will continue to wait for long periods of time for each visit. Again please call the above number to let Corporate know.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold new car that was involved in an accident

By Gillman on 7/30/2017 at 12:25 AM. Helped by Khalid.

Purchase a new Grand Cherokee in 2015 and now that I am trying to sell discovered that it was involved in an accident. Dishonest dealer didn't disclose this information. Stay away.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic deal

By jesus perez on 7/18/2017 at 4:01 PM. Helped by Blake, Eric Villata and Raheem Drummonds(what a pleasant and funny guy).

After getting a very good deal through my bank I headed to the dealership to meet Mr. Eric Villata, sales manager. I was totally surprised when Eric was able to get me an even better interest rate than the bank and I was able to get an extended warranty and still keep the payments at what I wanted. They are absolutely fantastic in going out of their way to satisfy a customer. The people in the finance department were just as great and easy to work with. What a great group of people at Gillman Chrysler Jeep Dodge West Sam Houston. I will certainly recommend all my friends to visit this dealership. They will work on getting you the lowest interest rate possible. Better than a bank.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service department- terrible customer service

By Yessenia1213 on 7/13/2017 at 4:58 PM. Helped by Blanca L.

I was looking for a Jeep dealership that would take a look at my car (the dealership I bought it from was 2 weeks behind on making appointments) I called Gillman and got an appointment, I asked if they had loaner cars available since I don't have another car to use - I was told they do have loaner cards My second question was how long it takes to get the car looked at, because from past experience with other dealerships I have to drop it off for days before they can take a look at it - I was told that it would be looked at that day it could take hours but it would be that day. I went in the day of the appointment (9:30 am) and I was told they don't have a loaner program and the car wouldn't be looked at for a day or 2. I tell her what I was told on the phone, she just tells me that's not the case and then wants to take out her log of cars to show me what cars are on her list. Very rude and arrogant. I call my original jeep dealership (Finnegan) to get their advice/ help on getting a loaner car since I don't have any other form of transportation. They tell me Chrysler will pay for a rental car if the repairs are covered by the warranty, which they were. Why couldn't Gillman tell me this? Why didn't they try to give options? I'm upset to have gotten lied to on the phone but I let it go. I ask to speak to a service advisor to go over what I believe the problems are and to have a person of contact, I was told by the lady that I would be getting a call from the service advisor once they get the car and know what's wrong. The next day I called at 5:20pm and asked for an update I'm told Blanca is my advisor and I get put on hold and keep getting transferred around for 40 mins, until they closed. The next morning I called and I am told that Blanca probably doesn't know yet what's wrong with my car and doesn't have an update bc if she did she would've called me. I don't really care if that's the case, I want an update on my car. So I'm put on hold for 10 mins and then I'm told she'll call me back. An hour later I get a call from Blanca, she says my car is ready for pick up. I'm happy it's available to get picked up, I go to the dealership and I ask the lady that filled out all my paperwork the first day that I was there to pick up the car and she tells me to go to the cashier or she'll get someone to escort me...I can figure out where that is, so I head over there. THE CASHIER WAS SO HELPFUL AND HAD GREAT CUSTOMER SERVICE, She even walked me out to wait for the car. The car pulls up and I am given the keys. I'm waiting for someone to come let me know what happened with the car. Nothing. I go in and ask to talk to Blanca---apparently Blanca is the same lady that took my information the first day, the one that wanted someone to escort me to the cashier. I ask her what was wrong with the car and what was fixed, since no one called me. She took the paperwork they gave me and started reading off of it. First of all, I can read. Secondly, when I asked her what it meant or what those parts were, that she was reading off the paper, she said "well I don't know what that is." How is it ok to give a car back to a customer and not explain what the issue was? Ask the technician before giving the car back so that you can tell your customer! From beginning to end the experience at Gillman was terrible. I understand each service advisor has xx amount of cars to keep up with but it shouldn't take for the customer to call for an update to be told the car is ready. That is the car I bought from the company you work for (Chrysler) therefore you should be calling and updating me on what's happening with the car, or to tell me you are my service advisor and my contact person from now on. There was terrible customer service from the service department, or at least from Blanca who was the only person I came in contact with.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long wait but great results in the end.

By jaci610920 on 7/4/2017 at 5:23 PM. Helped by Chase Marshall and Kaz.

I didn't think that they could swing our deal, but after 8 hours of working our deal that got a deal done. They even got our interest rate even lower than we expected. Now my family an kids are happy about the room we have in our car now. We worked with Chase and Kaz.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle deal

By JThames70 on 6/30/2017 at 3:07 PM. Helped by Kevin Smith, Cookie Ly.

After a week of researching dealer discounts on the internet I submitted my price to Gillman Dodge. I worked with Kevin Smith and Cookie Ly via email for a deal on a 2016 Dodge Challenger. After about a week of email correspondence they agreed to my price. I went in expecting a hassle but to my pleasant surprise Gillman Dodge made good on the deal. Kevin had me in and out of the dealership in about 3 hours with no hassles, haggles, or otherwise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took great care of me before and after the sale!

By jwhite777 on 5/2/2017 at 5:02 PM. Helped by Rocket.

Rocket took great care of me. Very understanding of my needs and I left with a great deal and a vehicle that meets all of my needs. Thanks again!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Lies and Deception

By angel2 on 4/24/2017 at 2:07 PM. Helped by Travis Hickman.

I was in a rollover so recovering and needed some help. Salesman lied about everything. Truck was said to be owned by 1 owner, older couple who did not like it and brought it back at 3126 miles and traded it in. Spotless he said. So they knew we were coming at night, parked under trees, no lights, and we di not see all the dings and that grille was broken and super glued. Then we find customer rental agreements in the glove box showing it was rented out at 2439 miles, when the sales man said the older 1 owner couple had it. It was used as a rental by Gillman. WE live 2 hours away. They sent us an email, no phone calls saying bring it in and leave it they will repairs dents, that is all. The truck had over 4300 miles on it but they had the odometer turned off so we could not see they lied about that too. BEWARE nothing but liars and con men at this dealership, MONEY is their key, your money

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Worst experience ever

By Roderick Ellis on 3/3/2017 at 1:54 PM. Helped by Caesar.

Let me preface this review by saying that I've had many cars and I've gone to many service centers in this by far has been the worst and it is still ongoing as we speak. My jeep was called in on a recall this recall has been going on for over a year and I was called to finally scheduled my recall with the understanding that the part would be in stock. When I turn my car in at 9 a.m. this past Wednesday the gentleman told me that they would have everything done within 2 days I also had a couple of more issues with my car that I needed for them to check he told me that they would call me and let me know what's going on with my car. Well Tuesday afternoon, I got no call Wednesday morning, no call Wednesday at Thursday I called and he did not have an answer for me he said that my car was still waiting to be checked and inspected mines you that I had already rented a car for only 2 days so Cesar told me that he would check and call me back I did not get a call back until Thursday after 5 o'clock saying that there was something wrong with my evaporator and they could not find the leak. The point of this whole story is that they took my car and they told me that they would call me back about my vehicle and I got no calls I had to constantly called them and that is not good business especially when you're spending your own money to rent a car while your car is fixed. Not going to any other regular mechanic or professional they would have had my car done same day still waiting for car to be fixed and for pricing I would probably be contacting my attorneys

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Oil change

By Customer service is key on 2/4/2017 at 4:08 PM. Helped by Never said their name.

I have been coming by here since I bought my vehicle for oil changes. The first year 2011 service was awesome after that everything went down hill. Every time I come in for an oil change there is a 30-60min wait to check your vehicle in even when there's hardly any customers. They NEVER reset your screen for your vehicle not put an sticker to let you know when your next oil change is due. The employees stand around and tell you to wait in line as they sit at there desk and have side conversations. I feel sorry for the one or two people who actually do there job b/c their colleagues are not pulling there weight. Today I came in for an oil change and they no longer use the oil that is needed to change for my vehicle the cost went from $39 to $79 for an oil change took them an hour to tell me that. I will NEVER buy or use Gilman services ever again. A waist of time, not worth it!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

2.5 inch lift install incorrectly

By Shannon Parker on 1/26/2017 at 6:12 PM. Helped by Tony.

Gillman sold me a a new 203 Jeep Wrangler Unlimited with a 2.5 inch list. They outsourced the lift installation to Cutten Customs. After 3 times of bringing the Jeep back for alignment issues they told me it was all fixed. The alignment was. The part that wasn't was the lift itself. Half of it was installed "backwards" - not my words but the words of 2 separate extreme performance companies. Fast forward and I am now having to replace most of the underside of my Jeep including the crappy lift. Parts that would not have worn out this fast if the lift had been installed correctly. Gillman claims no responsibility and tells me they aren't responsible for the lift. Buyer beware - they don't take responsibility for what companies they outsource work to.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great help by sales team

By HoustonDan on 1/17/2017 at 4:29 AM. Helped by Joe Hernandez.

The negative reviews here for Gillman Chrysler Jeep Dodge Ram very much surprise me. This too is coming from someone that ultimately didn't even buy his car from them. I was in the market for either a used or possibly new Jeep and worked with Joe/Jose Hernandez. Joe himself was fantastic. He did absolutely everything in his power to get me a great deal on the exact Jeep I wanted. This included wheeling and dealing with other dealerships. In the end, everything fell through at the last minute by no fault of his own as he couldn't get me the exact car I wanted because of a miscommunication from one of the dealerships he was negotiating with. I had even put down a deposit because we thought it was a done deal. Once I found out it fell through, Joe was quick to apologize and refund my money even though it wasn't his fault. Eventually, he did find the car I wanted a day later but by that time I had already purchased another car. Still, I would not hesitate to contact Joe again the next time my wife or I need another car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

DO NOT buy from this dealership

By rs13 on 1/7/2017 at 6:37 PM. Helped by Tripp was the salesmen and numerous service people. All of them are incompetent jack-xxxxx.

BEWARE! I would give them NO STARS. This dealership is worse than poor. From the day we bought the jeep, service was a nightmare. We bought it at Christmas time later in the evening so when they brought the car out my husband and I didn't notice the dirtiness of the windshield until the next morning. The car had not been detailed at all there was still dirt from people's feet test driving it and there was a weird residue on the the windshield from them doing an absolute half-xxx job of cleaning the car. When you buy a new car you expect it to be spotless, no matter what time of day you purchase it. That should have been my first sign. I then tried to call to schedule my first service when it was coming up (oil change, tire rotation, etc.). I tried for over a month to call the service department and schedule an appointment. I left over 20 messages and NO ONE ever called back. I ended up driving up to the dealership and xxxxxxxx at them about the ordeal and they magically got me in that day. I shouldn't have to go up to the dealership in order to schedule an appointment. They reassured me it wouldn't happen again because there had just been a change in management. After the oil change I checked my oil life monitor on my dash and it had not been reset, even though the oil had just been changed. I called to ask about it and guess what? NO ONE answered. This place has the worst customer service I have ever witnessed in my life. They do not give a xxxx about whether or not you have a good experience they only care about over charging you and getting their money. I took my jeep in again today because I try to take care of my vehicles and it was due for another oil change. I hesitantly took it in and it was done in less than 40 minutes. I don't know about you but a quick oil change at a dealership does not make me happy, it concerns me. Every time I take my car in for a service at the dealer and it goes quickly; something is not done or not done correctly. My husband checked to make sure the oil had actually been changed because believe it or not that has actually happened to me. It had been changed so I went in, paid, then drove the 20 minutes home. Checked my oil life monitor once I got home and it had not been updated once again. I mean how hard is it to do your job? They just do not pay attention to detail or care about anything but getting on to the next car. All the service people are incompetent, careless, xxxx-tards who need their heads pulled out of their xxxxx. I bring my car to the dealership for quality not quickness and Gillman is NOT quality.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

these people dont want to sell you a car

By Kevin J on 11/8/2016 at 9:50 PM. Helped by WORKED WITH THE MANAGER OF NEW CAR SALES AS WELL AS NEW CAR SALES AND TODD THE SALESMAN..

called multiple times to get ahold of a salesperson. These idiots tell me when i called about a vehicle that the car has "BETWEEN 240 AND 340 HORSEPOWER". HOW DOES A CAR HAVE BETWEEN 240 AND 340 HOURSEPOWER???? THE SALES PEOPLE ARE IDIOTS. MANAGEMENT DOESNT GIVE A xxxx. THIS PLACE SHOULD SHUT DOWN. THEY DONT CALL YOU BACK FOR xxxx MUCH LESS ANSWER WHEN YOU CALL. I WILL BE REPORTING THIS TO THE BBB AND HOPE ALL THE IDIOTS WORKING HERE ARE FIRED.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best vehicle buying ezperience

By Mgs1028 on 10/28/2016 at 11:17 AM. Helped by Dana LaPerle, Brandon Smith.

Best vehicle buying experience! The sales staff, especially the sales manager, was very knowledgeable and professional. They listened to my needs and wants in a new car and found exactly what I was looking for. If you are looking or even considering a new car, go to Gillman!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price

Dont expect a call back

By Mike on 10/12/2016 at 3:39 PM. Helped by dont know.

They never call you back , what a waste of time . I called multiple times regarding a car I am interested in and the same lady said : let me check and i will call you back and she never did

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Had to have my vehicle towed in...

By Anthony Lacsamana on 10/3/2016 at 1:40 AM. Helped by Female service rep.

My Dodge caliber needed the clutch replaced it was pretty obvious. Anyone who could drive a manual transmission would know something was wrong with it. Whoever their female service representative told me nothing was wrong with it. I guess they prefer not to repair vehicles there at the service department. I had it towed over to a reputable repair shop where they replaced it at a reasonable price. Avoid this place like the plague. My car buying experience was no better. Run like xxxx.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AVOID GILLMAN CHRYSLER JEEP DODGE

By hmmhmm12 on 9/16/2016 at 1:16 AM. Helped by ?.

If you are buying a used vehicle, I would AVOID this dealership at all costs. Let me give you a rundown on everything that has happened on the day of and since purchasing my vehicle from Gillman Chrysler Jeep Dodge Ram. For starters, I was LIED to and told that the airbags (a part of the ongoing Takata recall) were changed and the car was ready to be sold and driven. I discovered 2 months after purchasing the car, that the airbags were NOT replaced, I was driving around with a defective drivers and passengers airbag...and this is only the beginning of my troubles. When purchasing the car, the service was shaky. People that work there don't really seem too confident that they're selling you a guaranteed quality car. Also, they take FOREVER and a year to get you out of there. It is blatantly visible that not a single soul that works at Gillman cares about anything. From the receptionist blurting out expletives loudly, their disgusting waiting area, right down to their untrustworthy management. After a few weeks into owning the car, it started to have troubles driving, engine was sputtering, etc. I took it back to have them look at it, and apparently the manager chalked it up me being a hallucinating pothead and making up the problems with my car. I took it to a certified dealership for my car, and they told me they didn't detect any problems at that point, but if anything else went wrong, bring it back to them. Sure enough, a few days later, a blinking engine light and a car that refuses to accelerate. It turns out the spark plugs were bad and there was a corroded ignition coil in the car. These people DO NOT CARE what they're selling you. The mechanics are of very poor quality, and their salesmanship is QUESTIONABLE at best. Please, please, please find a better dealership that knows what they're doing.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service from Brandon at Gillman Jeep.

By BeornLS on 7/5/2016 at 3:39 PM. Helped by Brandon Smith.

Bought a new Jeep from Brandon Smith at Gillman Jeep over the weekend and it was the best car buying experience I've had. Brandon provided top notch service from start to finish and was extremely helpful every step of the way. In addition, they were able to provide a very competitive trade in value on my used car. I highly recommend anyone looking for a new Jeep to go see Brandon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good used car shopping experience

By OmarM on 5/8/2016 at 4:29 PM. Helped by Taha.

Initially we weren't able to make a deal on the car we were interested in. My sales associate was great though, pushed for a deal that would work and ended up calling me back a couple of days later with exactly what we wanted. Highly recommend giving these folks a shot.

I would recommend this dealer.