Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.3  
Friendliness
3.1  
Overall Experience
2  
Price
3  
Quality of Work
2.3  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Bail and Switch

By Bait&Switch on 9/23/2019 at 5:52 PM. Helped by Eddie.

Wow, can't believe they do bait and switch. The price online did not include the lift and tires. So after the test drive, I was told they could remove the lift kit and tires or pay an additional $10k above the listed price. Dealership Response: Please know we strive to provide accuracy in the showroom and online. There are vehicles that have additional equipment and are priced higher than the original MSRP. If you'd like, we can certainly provide documentation of the equipment added and will duplicate the vehicle without the outfitted equipment for the price listed online. Additional Info: The Total Price of the shown vehicle is $39k (original MSRP $31k) online. The actual price to purchase the entire vehicle shown is $49k. In order to purchase the vehicle at the shown price, the lift and tires (and other additions) would have to be removed (as stated in their response).

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Do not use the Service center

By Liverpool1 on 7/23/2019 at 2:28 PM. Helped by Service Department.

I booked an appointment for my Jeep, on a Thursday, as the radiator fan motor was seized. I called the next day to see if there was any news, I was told my service provider would call me back, no call. I went in on Saturday to see what was going on, I was told they were waiting on parts. Waited until Tuesday until I went back in again, as I had no calls or updates, to be told that they hadn't even looked at the car yet. I am not sure why you would need to make an appointment, if they are not going to look at it. I asked for the vehicle back and was given the keys with no care or apology. Don't use this company, I had bought 7 cars from them up to now, because they were local and the service department has just got worse and worse. All they care about is up-selling to you, which you can see on the service managers board. Jackie from Gilman has followed up and has taken the car in.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never again

By neveragain on 6/6/2019 at 5:51 PM. Helped by Danny Blanco.

never again will I buy a car from Gilman, 1st experience was great in 2017, 3 days ago was not, different crew, Danny Blanco a smart xxx, Finance guy changed I bought the truck but to much haggle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience on buying a new Ram 1500

By BlueSurf on 5/31/2019 at 11:40 PM. Helped by Chris Adingupu, Sales Consultant.

My brother and I drove over on our way to another dealership further downtown. We were greeted by a fellow the moment we walked in. I had no idea he was going to be my salesman, and I was very pleased that he was. I had done all my research on the Ram the week before actually going out to a dealer. The internet is a great way to educate yourself. In short, I explained where I was headed to my purchase, however they has the exact 1500 in the storage area behind the dealership. My salesman excused himself and went to locate it and retrieve it for me to test drive. It was an awesome drive. We went in to talk business and agreed on a purchase price in less than half an hour. Everyone there at Gillman was friendly and real. I picked up my 1500 two days later and everything was as smooth and easy. I highly recommend this dealership to you. I couldn't be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took great care of me before and after the sale!"

By solizm on 3/6/2019 at 6:07 PM. Helped by Jesse Banda.

Jesse Banda, took great care of me before and after the sale!" - Jesse Banda provided great customer service and took great care of me. Very understanding of my needs and I left with a great deal (Jeep Grand Cherokee Limited) and a vehicle that meets all of my needs. Thanks again! Maria Soliz

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful service!!!!

By Elvingarcia190 on 2/22/2019 at 10:11 PM. Helped by Brandon service advisor, Johnny sales manager.

Please avoid this place at all cost their sales manager Johnny is a sleaze bag and will lie to your face if your buying a used vehicle take it to your personal mechanic to inspect the day you take it home because if you wait any longer they will not take any kind of responsibility claiming that it was your fault and finally if you take your vehicle for service expect it to take longer than a day and you won't receive any kind of update from the service advisors so again please go to auto nation or another dodge even if it's out of your way. Update: I tried to contact the email provided in the reply but it's all for show I never got a response. On another note i purchased a new car and made a very unwise decision to give this dealer a second chance because it is very close to me and I have an extended warrenty. BIGEST MISTAKE!!!! When I dropped of my car because my headlights are not working properly. They told me to an expect a diagnosis within 2 days. Here we are 2 weeks later and still no diagnosis. For every 20 times I called my service advisor he answered once! with no info on my car just asking for more time. I finally got fed up and went to go pick my car up they fed me excuses on how the service techs are super backed up but they gave me my keys and car no problem.....or so I thought I get home and notice that the whole passenger side panel is completely off on my car and they damaged one of my wheels I am sooo upset with this dealer but I will just take the loss because there's no way in xxxx I'll give them my car ever again.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Disappointing

By Lost customer for life on 1/16/2019 at 1:16 PM. Helped by Chris finance manage and general manager Ray.

Love the Jeep Cherokee purchased and would have bought second Jeep if process had not been handled so unprofessional and dishonest. My word is everything and this dealership from sales to general manager would not have clue of what it is to keep their word I would not recommend dealership and Jeep needs to realize they harass customers into giving them perfect reviews with Jeep which I did not.

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Miss Represent

By Fuego 59 on 1/3/2019 at 5:03 PM. Helped by Tammy.

Watch these guys! They charge for setup on my ‘15 Ram CPO should have covered replacing the bald tires. I went to get the truck and there was a set it $99 cheap tires I saw later they added it to the cost of purchase as well as $450 for some bogus paint protector. My Wife was feeling bad when I signed so I missed it. Then I drove it home only to find they bent a wheel that they would not replace. Oh there’s more.....

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Service Department is Disappointing!!

By Vickey Johnson on 11/14/2017 at 10:21 PM. Helped by Service Staff.

Be prepared to wait. Please call Chrysler Care at 800 247-9753 to let them know of your concerns. This has to get better and this is a start. I have a 2017 Chrysler and I have brought my vehicle in three times for the same problem. I have waited over 3 hours one time and today was 5 hours. Unless we start complaining to Corporate we will continue to wait for long periods of time for each visit. Again please call the above number to let Corporate know.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold new car that was involved in an accident

By Gillman on 7/30/2017 at 12:25 AM. Helped by Khalid.

Purchase a new Grand Cherokee in 2015 and now that I am trying to sell discovered that it was involved in an accident. Dishonest dealer didn't disclose this information. Stay away.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic deal

By jesus perez on 7/18/2017 at 4:01 PM. Helped by Blake, Eric Villata and Raheem Drummonds(what a pleasant and funny guy).

After getting a very good deal through my bank I headed to the dealership to meet Mr. Eric Villata, sales manager. I was totally surprised when Eric was able to get me an even better interest rate than the bank and I was able to get an extended warranty and still keep the payments at what I wanted. They are absolutely fantastic in going out of their way to satisfy a customer. The people in the finance department were just as great and easy to work with. What a great group of people at Gillman Chrysler Jeep Dodge West Sam Houston. I will certainly recommend all my friends to visit this dealership. They will work on getting you the lowest interest rate possible. Better than a bank.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service department- terrible customer service

By Yessenia1213 on 7/13/2017 at 4:58 PM. Helped by Blanca L.

I was looking for a Jeep dealership that would take a look at my car (the dealership I bought it from was 2 weeks behind on making appointments) I called Gillman and got an appointment, I asked if they had loaner cars available since I don't have another car to use - I was told they do have loaner cards My second question was how long it takes to get the car looked at, because from past experience with other dealerships I have to drop it off for days before they can take a look at it - I was told that it would be looked at that day it could take hours but it would be that day. I went in the day of the appointment (9:30 am) and I was told they don't have a loaner program and the car wouldn't be looked at for a day or 2. I tell her what I was told on the phone, she just tells me that's not the case and then wants to take out her log of cars to show me what cars are on her list. Very rude and arrogant. I call my original jeep dealership (Finnegan) to get their advice/ help on getting a loaner car since I don't have any other form of transportation. They tell me Chrysler will pay for a rental car if the repairs are covered by the warranty, which they were. Why couldn't Gillman tell me this? Why didn't they try to give options? I'm upset to have gotten lied to on the phone but I let it go. I ask to speak to a service advisor to go over what I believe the problems are and to have a person of contact, I was told by the lady that I would be getting a call from the service advisor once they get the car and know what's wrong. The next day I called at 5:20pm and asked for an update I'm told Blanca is my advisor and I get put on hold and keep getting transferred around for 40 mins, until they closed. The next morning I called and I am told that Blanca probably doesn't know yet what's wrong with my car and doesn't have an update bc if she did she would've called me. I don't really care if that's the case, I want an update on my car. So I'm put on hold for 10 mins and then I'm told she'll call me back. An hour later I get a call from Blanca, she says my car is ready for pick up. I'm happy it's available to get picked up, I go to the dealership and I ask the lady that filled out all my paperwork the first day that I was there to pick up the car and she tells me to go to the cashier or she'll get someone to escort me...I can figure out where that is, so I head over there. THE CASHIER WAS SO HELPFUL AND HAD GREAT CUSTOMER SERVICE, She even walked me out to wait for the car. The car pulls up and I am given the keys. I'm waiting for someone to come let me know what happened with the car. Nothing. I go in and ask to talk to Blanca---apparently Blanca is the same lady that took my information the first day, the one that wanted someone to escort me to the cashier. I ask her what was wrong with the car and what was fixed, since no one called me. She took the paperwork they gave me and started reading off of it. First of all, I can read. Secondly, when I asked her what it meant or what those parts were, that she was reading off the paper, she said "well I don't know what that is." How is it ok to give a car back to a customer and not explain what the issue was? Ask the technician before giving the car back so that you can tell your customer! From beginning to end the experience at Gillman was terrible. I understand each service advisor has xx amount of cars to keep up with but it shouldn't take for the customer to call for an update to be told the car is ready. That is the car I bought from the company you work for (Chrysler) therefore you should be calling and updating me on what's happening with the car, or to tell me you are my service advisor and my contact person from now on. There was terrible customer service from the service department, or at least from Blanca who was the only person I came in contact with.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long wait but great results in the end.

By jaci610920 on 7/4/2017 at 5:23 PM. Helped by Chase Marshall and Kaz.

I didn't think that they could swing our deal, but after 8 hours of working our deal that got a deal done. They even got our interest rate even lower than we expected. Now my family an kids are happy about the room we have in our car now. We worked with Chase and Kaz.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle deal

By JThames70 on 6/30/2017 at 3:07 PM. Helped by Kevin Smith, Cookie Ly.

After a week of researching dealer discounts on the internet I submitted my price to Gillman Dodge. I worked with Kevin Smith and Cookie Ly via email for a deal on a 2016 Dodge Challenger. After about a week of email correspondence they agreed to my price. I went in expecting a hassle but to my pleasant surprise Gillman Dodge made good on the deal. Kevin had me in and out of the dealership in about 3 hours with no hassles, haggles, or otherwise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Took great care of me before and after the sale!

By jwhite777 on 5/2/2017 at 5:02 PM. Helped by Rocket.

Rocket took great care of me. Very understanding of my needs and I left with a great deal and a vehicle that meets all of my needs. Thanks again!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Lies and Deception

By angel2 on 4/24/2017 at 2:07 PM. Helped by Travis Hickman.

I was in a rollover so recovering and needed some help. Salesman lied about everything. Truck was said to be owned by 1 owner, older couple who did not like it and brought it back at 3126 miles and traded it in. Spotless he said. So they knew we were coming at night, parked under trees, no lights, and we di not see all the dings and that grille was broken and super glued. Then we find customer rental agreements in the glove box showing it was rented out at 2439 miles, when the sales man said the older 1 owner couple had it. It was used as a rental by Gillman. WE live 2 hours away. They sent us an email, no phone calls saying bring it in and leave it they will repairs dents, that is all. The truck had over 4300 miles on it but they had the odometer turned off so we could not see they lied about that too. BEWARE nothing but liars and con men at this dealership, MONEY is their key, your money

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Worst experience ever

By Roderick Ellis on 3/3/2017 at 1:54 PM. Helped by Caesar.

Let me preface this review by saying that I've had many cars and I've gone to many service centers in this by far has been the worst and it is still ongoing as we speak. My jeep was called in on a recall this recall has been going on for over a year and I was called to finally scheduled my recall with the understanding that the part would be in stock. When I turn my car in at 9 a.m. this past Wednesday the gentleman told me that they would have everything done within 2 days I also had a couple of more issues with my car that I needed for them to check he told me that they would call me and let me know what's going on with my car. Well Tuesday afternoon, I got no call Wednesday morning, no call Wednesday at Thursday I called and he did not have an answer for me he said that my car was still waiting to be checked and inspected mines you that I had already rented a car for only 2 days so Cesar told me that he would check and call me back I did not get a call back until Thursday after 5 o'clock saying that there was something wrong with my evaporator and they could not find the leak. The point of this whole story is that they took my car and they told me that they would call me back about my vehicle and I got no calls I had to constantly called them and that is not good business especially when you're spending your own money to rent a car while your car is fixed. Not going to any other regular mechanic or professional they would have had my car done same day still waiting for car to be fixed and for pricing I would probably be contacting my attorneys

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Oil change

By Customer service is key on 2/4/2017 at 4:08 PM. Helped by Never said their name.

I have been coming by here since I bought my vehicle for oil changes. The first year 2011 service was awesome after that everything went down hill. Every time I come in for an oil change there is a 30-60min wait to check your vehicle in even when there's hardly any customers. They NEVER reset your screen for your vehicle not put an sticker to let you know when your next oil change is due. The employees stand around and tell you to wait in line as they sit at there desk and have side conversations. I feel sorry for the one or two people who actually do there job b/c their colleagues are not pulling there weight. Today I came in for an oil change and they no longer use the oil that is needed to change for my vehicle the cost went from $39 to $79 for an oil change took them an hour to tell me that. I will NEVER buy or use Gilman services ever again. A waist of time, not worth it!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

2.5 inch lift install incorrectly

By Shannon Parker on 1/26/2017 at 6:12 PM. Helped by Tony.

Gillman sold me a a new 203 Jeep Wrangler Unlimited with a 2.5 inch list. They outsourced the lift installation to Cutten Customs. After 3 times of bringing the Jeep back for alignment issues they told me it was all fixed. The alignment was. The part that wasn't was the lift itself. Half of it was installed "backwards" - not my words but the words of 2 separate extreme performance companies. Fast forward and I am now having to replace most of the underside of my Jeep including the crappy lift. Parts that would not have worn out this fast if the lift had been installed correctly. Gillman claims no responsibility and tells me they aren't responsible for the lift. Buyer beware - they don't take responsibility for what companies they outsource work to.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great help by sales team

By HoustonDan on 1/17/2017 at 4:29 AM. Helped by Joe Hernandez.

The negative reviews here for Gillman Chrysler Jeep Dodge Ram very much surprise me. This too is coming from someone that ultimately didn't even buy his car from them. I was in the market for either a used or possibly new Jeep and worked with Joe/Jose Hernandez. Joe himself was fantastic. He did absolutely everything in his power to get me a great deal on the exact Jeep I wanted. This included wheeling and dealing with other dealerships. In the end, everything fell through at the last minute by no fault of his own as he couldn't get me the exact car I wanted because of a miscommunication from one of the dealerships he was negotiating with. I had even put down a deposit because we thought it was a done deal. Once I found out it fell through, Joe was quick to apologize and refund my money even though it wasn't his fault. Eventually, he did find the car I wanted a day later but by that time I had already purchased another car. Still, I would not hesitate to contact Joe again the next time my wife or I need another car.

I would recommend this dealer.