Dealer 2-Year Rating

Overall Rating

2.2 / 5
Customer Service
2.3  
Friendliness
2.4  
Overall Experience
2.1  
Price
2.3  
Quality of Work
2.2  
Service
1.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase Experience

By Araceli S.H & Omar H on 9/3/2019 at 1:51 PM. Helped by Christopher N. Chaves, Erick Villalta, Chris (Viet) Nguyen.

My husband and I were referred to this dealer. We purchased 2 vehicles on Friday 08.30.19, I didn't think we were going to find what we wanted at our preferred numbers but we did. We are very happy with our choices. Chris, Erick, & Chris Nguyen worked very hard to our expectations to get us to seal the deal. Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Happy on 8/12/2019 at 11:11 PM. Helped by Dino.

Great dealership. Helped my daughter get a new CRV. Very helpful and informative. Honest friendly fair and goes above and beyond. Thank you for being there for us

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Bad Used Vehicle

By Bad experience on 8/11/2019 at 12:08 AM. Helped by None.

Wanted to test drive Toyota sequoia which hadn't been cleaned and wouldn't start. Jose, my salesman was going to let me drive until it wouldn't start, then dumps me by telling me has an appointment waiting.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Totally incompetent and arrogant - very bad experience

By dsan on 8/9/2019 at 5:17 PM. Helped by Don't remember the name - Date of appointment: 8/9/2019 11:30 AM.

I booked a reservation to have my honda clarity re-calibrated for the lane departure systems due to a windshield replacement. During the appointment scheduling they took down all details about the claim with the insurance etc to file against. When I go to the appointment they are like I don't even have this appointment. Then they figured that they made the appoint against my old car which I don't even own. Then the service guy out right denied they ever file a claim with the insurance and that I have to pay out of pocket and file with the insurance myself. He won't even let me even talk to the manager. The way he talked made me realize that this is not a place you should even walk into. It doesn't feel safe to leave you car in such a place. I just took my car out of there as soon as possible.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By Caguax on 8/8/2019 at 6:51 PM. Helped by Thomas.

Bad experience I service am change the oil and filter the people don’t care I send only one star the people don’t care

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Problem with 2014 Honda Accord (paint)

By Shelley on 8/2/2019 at 1:52 PM. Helped by D. Waterwall.

I had a paint issue with the roof of my 2014 Honda Accord. I talked to the GM and he immediately stepped in and helped me resolve the issue. I recommend buying a car from Gillman.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Server Ever!

By dst0320 on 7/30/2019 at 1:41 AM. Helped by Tony Sandoval.

I made an appointment for A/C repair and my car is still under warranty. I got there 10 minutes early, the service advisor refused to serve and told me to wait until the exact time for appointment, then let me wait like 30 minutes more because he was busy on the phone with somebody else. After checking my car, he contacted me and said they need to replace new A/C compressor but unfortunately that part is out of stock. He said he didn't know how long I have to wait for that part is shipped. Two days later, he called me and said it will take one week to ship. After a week sweating without A/C, he hadn't contacted me so I called him and asked about it, he didn't even apologize but also said that I gotta wait much longer and do not know how long. While I bought my car brand new 2017 from them, there is no ways a large dealer like this take forever to ship A/C compressor. Then, I decided to go to other dealers to get my car fixed. Went to Spring Branch dealer, dropped off my car early from morning and got it done completely in one day. Never go back here again!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I gave them 1 star because it wouldn't let me give then 0

By mymoedad on 7/19/2019 at 4:31 PM. Helped by James.

I made an appointment for my wife's car to do some warranty work. When I got there, the tech couldn't figure out what the recall was or why I was there (even though the tech that made the appointment noted both). Then they charged me $150 to tighten the oil cap because it wasn't covered under the warranty. To top it all off, they said the issue I brought it in for wasn't broken so they wouldn't fix it. If you want to throw your money away, you can go there. My wife always took her car there for regular maintenance, but never again. Ironically, I'm in the market for a new lease and my old lease was with Gillman. They just lost a customer over $150.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible customer service- Day light robbery!

By NP12345 on 7/19/2019 at 3:03 PM. Helped by Service Director.

This is a third time i have had bad experience at Gillman Honda. This time i got Service Director involved due to bad behavior and attitude demonstrated by one of their employees. She would not apologize or offer any compensation despite absolutely terrible customer services and rip-off prices even though i had pre-paid maintenance contract. Honda should take away the dealership license as they don't know the meaning of customer services.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Threats and strong arming

By JTN on 6/23/2019 at 7:36 AM. Helped by Javier.

I am a disgruntled potential customer that would like to share my experience today at your dealership. I hope this gets escalated so that it can be corrected. Today, my mom and I were in the market for an accord. After visiting Big Star and Clearlake, Clearlake gave me a great deal, everything was lined up, except one thing- they did not have the car in stock. They would have to do a trade, and it would be ready for pick up on Tuesday. So I decided to call your dealership for a quote and availability. Nick answered, said the car is in stock, gave me a solid deal: beat Clearlake by $100 and will match the special interest rate, pending credit. At the time, my mom was weary of visiting two dealerships so she did not want to visit a 3rd. So she did the online credit app, sent me in to iron out all the numbers, and went to work. If the numbers were good, she would come in to sign. When arrived, I was greeted by Nam Nguyen, friendly guy, who helped me. The deal was made. Then we went to finance. I was initially helped by Matt. After he did some crunching, he told me the interest rate would be over 5%. I questioned it, I was told that it would be 2.9% special rate, and my mom’s credit was over 800, it should qualify for it. He explained that with special pricing, I cannot receive special interest. I stated that’s not what I was quoted before I came in. He then stepped out of the office, and when he returned, he told me Javier will help me. Confused on why I’m being passed around. Javier asked me my age, and told me in order to buy the car, I have to be on the loan as well. I told him I do not want to be on the loan, my mom’s credit and income should be enough. He then advised me that since the car is for me, I have to be on the loan or else it’ll be considered a straw purchase, and that’s illegal. I questioned it, so how is it possible that parents buy cars for their kids to go to college, or when people buy cars as a gift. Father’s Day, Mother’s day, anniversary, Christmas, whatever the reason shall be. His reply, “only if they are under 18”. It still didn’t make sense but I responded, “I never heard of straw purchasing, I just learned something new. But regardless, I’m not under 18, and if I have to be on the loan, then it’s a deal breaker, I guess we won’t buy today” His reply, “if you don’t buy the car from us today, I will call all the banks and tell them you’re doing a straw purchase, blocking you from buying it somewhere else”. At that moment, I took it as a threat, strong arming me, forcing me to apply by his rules or else. Is that how Gillman treats their customers? Angry, I walked out his office. Of course he tried to stop me, and said he’s willing to make a deal. I was too angry to hear what “deal” he had to offer, so I left. We have purchased many cars throughout the years, but never once have we been treated this way. It’s very frustrating. If your dealership considers it a straw purchase and cannot sell, then so be it. But is threatening a customer apart of the process, is it necessary? I just want to share my experience, but I also hope someone can explain what just happened. Thank you for your time, I look forward to hearing back.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceptive Sales Practice

By HoustonHonda on 6/14/2019 at 4:47 PM. Helped by Wayne Leith, Kelly Goldsberry, Shang Shahriari.

There is a reason why this dealership has the lowest rating in Houston. I paid $135 to get a diagnostic test, which they then recommended some costly repairs. The $135 diagnostic test goes toward the repair so you can always expect a costly, unreasonable repair. I had asked for an explanation on what needed to be changed out and the salesman pretty much told me everything I wanted to hear, to get me to agree to the repair. To avoid any miscommunication, I had him look up pictures of the pipe set on the internet and also show me fuel injectors in person, so I knew exactly what was going to be replaced. Once the "repairs" were done, I opened up the hood to verify the repairs and EVERYTHING WAS EXACTLY THE SAME AS IT WAS BEFORE THE REPAIR. The Service Manager gave me an explanation of the invoice. It turns out the salesman explanation on the repairs were inaccurate. It was truly a deceptive sales practice because everything prior to the invoice was just a verbal agreement. The invoice did not reflect what the salesman told me was going to be replaced. Lessons to be learned at dealerships: 1. Avoid dealerships with low ratings. This dealership has the lowest rating in Houston. 2. Get what is going to be repaired in writing, before agreeing to the repair. Make them be as specific as possible or else they can change and charge whatever they want on the invoice. 3. Ask to get the old parts that were replaced. This is to verify that they did the replacement and not just did some quick repair. 4. Open up your hood and verify that they changed the parts as indicated in the bid.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No. 1 cheaters and loot costumers money with wrong info.

By Varunnani94 on 6/2/2019 at 4:33 AM. Helped by James Na.

I went to Gillman honda for my A/C repair, the service consultant (James) said they have to diagnosis and it can cost up to $150 and they will do it next working day. I said ok and dropped my car there. next monday he called me and said it will take more time to diagnosis and cost $450 total. I said ok do it. I called several times for progress but no response so i went directly to there location, they said it will take some more time and they will update me by next day. I said ok and came back. next day james called me and said after diagnosis, they said A/C control unit has to be replaced and it will cost up to $1200, I just said no i will come and pick up. I went there and paid $450 and asked james to write down part number he written it on the invoice. later I bought that part in online store for $50 and replaced it but still A/C not working. I called james and asked is it a genuine reason he said his mechanic conformed it is the only problem, so I returned the part I bought in online. later I verified some of A/C circuit diagram and bypassed relay, my car compressor clutch engaged and when i checked R134a it was low, I filled it and put the relay back to its place and checked, that's it my car A/C worked normally. I didn't replaced any parts. The climate control system works fine, If i agreed with them I might loose $1200 for false repair. But any how I lost $450 for their wrong diagnosis and lot of time. Before going to this dealer think twice and spend some little time on self research.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't buy anything at Gillman Honda - They cheat.

By Wally Houston on 5/25/2019 at 7:00 PM. Helped by New car dealer.

Gillman Honda did not provide cargo net when I bought a new Honda Accord. The dealer transferred cargo net with other stuff from my trade-in Toyota. Because Toyota net was much shorter, it pulled off trunk on one side. When I went back and asked for a replacement, Gillman Honda dealer denied wrong-doing and refused to provide me the net and asked me to pay for it. Don't buy anything from Gillman Honda. Wally from Houston.

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Not even a good oil change

By Honda on 5/17/2019 at 11:53 PM. Helped by Zack.

In May we got an oil change on my wife’s 2014 pilot. The next day I saw a puddle on my garage floor. Hoping it wasn’t anything serious, I crawled underneath to discover the drain plug had not even been tightened snug. An observation of the dip stick revealed it was really overfilled. — Gillian has a reasonably advertised price for their synthetic oil change which attracted us to them but If I have to go back and get dirty, drain the oil to the correct level, tighten the drain plug and double check their work, I’m better off doing it myself. — the thing they didn’t fail to do was give us a list of costly repairs they recommend we have them do. - expected better

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Why do I need so much tire rotations and alignment?

By Mvpete13 on 5/18/2019 at 12:02 AM. Helped by Martinez.

I have a 2018 Honda Civic EX. Everytime I go for an oil change, they always tell me its time for tire rotations and alignment. This time was a guy name Martinez. I just got those done couple of months prior and I told that to the Honda employee. He said alignment needs to be done every 15,000 miles and tire rotations every 5,000 miles. I told him that I have got those done already when I came to get my very first oil change. My car only has around 12,000 in mileage and he knows that. He still stared at me in the face and said "so, do you want to do them or not?" I told him "NO, I have already got them done when I was here for the free oil change!" What's surprising is that I went to Gillman Honda three times just for oil change and a different person everytime told me I need alignments and rotations. I thought everthing that's done to my car at the dealership are all on records. Couldn't they just look it up and see that I don't need them!!!

I would not recommend this dealer.

Overall Rating

1.8  

5   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Extremely dissatisfied with the new car purchase

By Patykaty on 4/1/2019 at 10:23 AM. Helped by Shanh.

We just bought a new honda accord sport 2019 at the end of february, we was so happy with the new car, great experience with the sales Man Al. After the first car wash we noticed an overspray on top of the hood, weather stripping on one of the quarter windows was touch up by the dealer, dirt under the clear coat in one of the passenger doors, a cricket noise coming from the engine. We when yesterday 03/30/2019 to pick up the license plates and we spoke with the service manager Shanh shahriari about some issues, we don’t explain about the cricket noise coming from the engine, the service manager Shang was with no interest like if all this issues are normal, is not respect or minimum interest for what we was telling him, so rude. Im so dissatisfied and disappointed with the car, we should not have that many issues with a new car and scheduling service repairs in brand new car. This is the dealer responsibility to inspect every single car before they sale to costumers. I will not recommend people to buy from them. the less we expect with a brand new car is not having any issues like this. I hope we can have a response as soon as possible from the owner and they take responsibility for this. Also i have to work and live far away from the dealer, that’s why we bought a new car because i need a good and safe transportation. It’s very difficult for me to go to the dealer only because they don’t inspect the cars before they sell them. Frustrating and terrible experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service by Body shop, and service department

By PR on 3/28/2019 at 10:09 PM. Helped by Person in body shop, they wont give name.

Honda CRV in first time body shop for front bender for 3 wks, they messed up AC hose and AC stopped working, so had to take in second time for 3 weeks again, after that there was knocking noise had to take it back to body shop again for 3 wks. Reason given was it was new fan install but messed up on installation so the knocking sound happen, so they all they did adjust it, but took them 3 wks. so constantly they have been missing things from the first visit. it was almost wish did not go this dealer to get anything fix. each time go back, it takes weeks, quality of work is horrible, and they wont take responsibility of the work they did. and on top of it, no loner car given for their mess up, and no communication, I have to keep calling, and no response for 4 to 5 days straight on status, and guy pretends that we didn't even call and leave messages.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Gave 1 Star just because we don't have option to give 0 Star

By Bhanuchand on 3/26/2019 at 4:46 PM. Helped by Andrew.

I would never ever do any business with this dealership (Gillman @ Rosenberg). Throughout the process, we were promised evertything until we sat in front of the sales person. - When we are there to trade in our Odyssey, all of a sudden, we don't have the car that we were told is available. I am there for 3-4 hours total in the dealership and it may not be best use of your time to read it if I include everything. In summary, do yourself a favor and never ever try to do any business with them, they lied almost 100% and they seems very shameless. It is fun for them to lie and when we find out and question them on it, they are literally smiling. OH my god, never go there. We purchased the warranty and find out immediately after coming home that lot of excluded items were promised and we are still trying to cancel our warranty and get the refund but it seems like we really need to go to small claims court on this since they are only acknowledging our cancellation request verbally and from what we experienced so far, we do have a strong feeling that they lie on this issue later since we do not have written confirmation.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Minivanbandit on 3/12/2019 at 2:24 AM. Helped by Dana LaPearle, Denise in service.

Make sure Dana LaPearle takes care of you when buying a new Honda. He genuinely cares about each customer and wants them to get the best deal. We walked out with a Honda Odyssey and felt good about the sale. Then go to service and only ask for Denise. She is the best and gets the job done. Gillman is the place to buy and service your honda. Trust them 100%.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait Switch

By Ex customer on 2/17/2019 at 4:39 AM. Helped by Several.

I enquired online to Gillman Honda Southwest about a new 2018 CR-V Touring, and received a response very quickly telling me they had new 2018s available, they had them on their website, and in the color I wanted, giving me a quote which was acceptable to me. I was ready to buy it. I received multiple emails from Gillman's edealer.hub February 8, 12, 13, and 15, 2019, still confirming they had the new 2018 CR-V Touring. Somewhere in the middle of this I received an email from General Manager Daryl Waterwall asking me to call him, which I did. Mr Waterwall said he wanted to help me personally since we have bought previous Hondas from Gillman. He also said they didn't have 2018 but he would give me the same deal on a 2019 since I had been given wrong information.He also said he wanted to personally make sure we got in and out quickly.I told Mr Waterwall that my husband might also trade in his Honda Pilot. I continued to receive emails from Gillman Southwest ehub about the new 2018 CR-Vs.including yesterday. Today we went to Gillman Southwest for a 2:00 PM appointment I had verified with Mr. Waterwall. We were handed down from person to person to person, and told that they had seen the offers that had been emailed to me on the new 2018 CR-V Touring,, but they didn't have any. Yesterday I had received yet another email on the 2018 CR-V Touring and asking if I was coming in today for my appointment. I responded yes. The person we ended up with was Mike, a very nice young man who had been given the job of selling me a 2019 CR-V and diffusing the bait and switch over the 2018. Mike said they were aware of the emails I was receiving from their dealership from the internet person but it was all a mistake. We asked where the internet hub people worked from and he told us right in the same building. If Gillman Honda and Daryl Waterwall knew that I was continuing to be contacted by the internet person with erroneous information, why does it still go on? This is ridiculous, and our promise from Mr. Waterwall that we would be in and out quickly was also false. I had decided I would go ahead and get the 2019 CR-V that I drove, but the price haggle was ridiculous, and certainly not in line with "giving me the same deal". By now we had been at the dealership 3 hours and were taken to "financing" which was full of people. At this point we decided to go, and did inform Mike who in turn informed "his boss". Never again, the last car I am buying from Gillman is the one I drove in there today. This is a really bad way to do business. I feel badly for Mike, he was tasked with selling me a 2019 CR-V Touring, which is not what I wanted, and he was certainly not supported by Gillman's management team in this effort. I feel that Gillman's management team threw Mike and me both to the run around. Even today, 2/17/2019 Gillman Honda Southwest website is still showing 2018 CR-V Touring available. If they can't take care of their business they certainly will not get mine.

I would not recommend this dealer.