Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By GES1006 on 7/10/2017 at 12:14 AM. Helped by Vinny, James, Thomas.

I went into the dealership for a service to my old vehicle and left with a new Mirage. My sales person Vinny provided amazing customer and put me at ease during the buying process. He was down to earth, honest, and very professional. From sales, service and finance, I would highly recommend Gillman.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never been treated with such disrespect, it's disgusting.

By The Truth Hurts on 5/9/2017 at 4:25 AM. Helped by Robert Border.

I have never been lied to or treated with such disrespect, it’s disgusting. I wasn’t looking to purchase a new car until the end of the year because I still have to pay off my current car which I am giving to my mother as a gift. A salesperson that I met off the lot couldn’t wait and was trying to make something happen. The saleswoman was trying to run my credit way to soon before we even agreed on final numbers. After agreeing to the final numbers in writing and double checking, I finally agreed to give her my credit my info. She told to me to come pick up the car after work and to sign some more paperwork. When I arrived, they ADDED another $5,000.00 to the PRICE. When I told her that this was wrong, she tried to tell me that I didn’t understand or I was confused about the deal. After calling her out on that BS, she admitted that she misunderstood her GM Bob and that this was the new deal. She apologized but kept trying to close the deal with no hesitation. I was upset because I would have never given my credit information or pursue the vehicle for that price. It was a HARD inquiry on my credit, lowering my score 15-17 points and it was all for nothing. The worst part was her Manager ROBERT BORDIERI tried to tell me I misunderstood and that running my credit would not affect my score at all. He told me that it’s only a soft inquiry that only stays on your credit for 2 and a half months... WOW! So either he lies so much with great ease or he’s an idiot who’s somehow became a manager at a car dealership. I called their corporate office and Debbie the assistant to the executives was very short with me and quick to put the blame on me on the 1st phone call. She didn’t even remember me on the 2nd phone call. I asked to speak or get the contact info for one of the executives and she would not give me anything. All she said is that they will call me in a day or two. It’s been two weeks since the last call... All I got was call from the GM Bob apologizing for the Manager’s incorrect comments about credit and how we could close a deal. All in all, this company and dealership have shown NO PROFESSIONALISM, NO CUSTOMER SERVICE, NO RESPONSIBILITY, NO INTEGRITY AND NO HONOR. What is sad is that they probably take advantage of so many folks who don’t know any better so they will just keep on going treating good people like nothing. So whether if you’re a 1st time buyer or it’s your 5th car, don’t go to GILLMAN. I shared my nightmare experience with a couple of friends and not to my surprise, they also had a bad experience at GILLMAN. I once worked in the car industry but now work in a different industry which also consist of sales and customer service so I know how people should be treated. With that being said, this place is HORRIFIC.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Just don't go

By Justbeinghonest on 10/25/2016 at 1:34 PM. Helped by Jim.

So my experience started out by finding a 2006 WRX on autotrader.com for basically 10k. So I went to their website to make sure then had it. Found it there so I gave them a call and set up an appointment to see it at 7pm that evening. Talked to they salesman Jim to set it up and then when I left Austin, just to let him know I would be 10 min late. So after my 1hr and a half to get there me and my wife wait around for 20 min to see him. And that's fine. But when he takes me to see the car he didn't bring the keys... so I asked if he could get them because I wanted to test drive it and look at the engine. So he told me he would grab them and be back in just a min. So I inspect the outside of the car which had some damage and missing trim that they didn't tell me about. The inside of the car HAD NOT been cleaned. Had half filled coke bottles and Wendy's just all over the car. Which at point my wife was out. But I was still sold and nothing I couldn't fix as long as it ran. BUT 30 MINUTES after he said he would get they keys he wasn't back. So we wenthought and trod to find him. No one would help us locate him. So got I'm my car to leave and finally found him.... giving a test drive to another customer. So I asked him why he left us there for 30 min. And he said they didn't know where the keys were so he sent someone to tell me... BS no he did not. That car was sold but I honestly wouldn't take it for free from this dealership now. And that salesman should be fired. No way to run a business or treat your customers.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid Gilman Mitsubishi

By carbuyer_2016 on 10/11/2016 at 7:56 PM. Helped by vince.

I had a verbal agreement with the salesman and finance manager to purchase a vehicle from Gilman Mitsubishi in Selma. I provided the information to complete the paperwork and the salesman said that they would take the car off the lot to have it detailed and fill the gas tank for when I pick it up later that day. I asked when the paperwork would be ready and the salesman said the finance guy was slammed and it would be a few hours. I contacted them in a few hours with no response. Later I get a message saying that the General Manager sold my vehicle to one of his personal friends that night. When I asked about them doing my paperwork for me to sign they said they were too busy to do it (but I guess they weren't busy enough to complete the paperwork for the GM's friend). They then offered to sell me a hail damaged vehicle the same year, model, and mileage car for over $2,500 more than what I originally agreed on. After selling my car they said they would make it up to me with a different deal, but they didn't make any real effort to match my previous deal. My recommendation is to stay away from Gilman Motors and go to a dealership that doesn't do bait and switch.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Internet search and walk in purchase

By Cowboy Joe on 10/10/2016 at 6:54 PM. Helped by Valentin "Val" Panayotov.

I did a walk in purchase with a trade in after searching on the internet thru USAA website. The vehicle was still pending final advertisement and I was able to walking in to view and inspect the vehicle. I had my car inspected for trade in value and in less than 3 hrs I drove off in my new used vehicle. It was a hassle and stress free deal, & by far the best I have had. If you know what you want and know what to expect to pay for it, then it all down hill from there. Everything was great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase experience

By MBbuyer on 1/13/2016 at 4:22 PM. Helped by Robert Henderson, Steve Suiter,Nick Suiter,Sergio Guerra.

We purchased a 2014 Mercedes SUV last weekend,. A great vehicle but even a greater buying experience.! The process went well from the intial call about the vehicle we saw on line to the final purchase process was extremely smooth. The salesman Robert Henderson did an outstanding job in his presentation of the vehicle ,extremely professional,helpful and friendly. He introduced us to Sales Manger Steve Suiter and Finance Manager Nick Suiter .They were both very helpful, friendly and totally available to insure the process went smoothly. In addition: we meet the new General Sales Manager Sergio Guerra, who to our Delight, was the salesmen we bought a Honda from at Gillman over 12 years ago, we were his first customer and he amazingly remembered. The dealership has gone through a lot of changes thru the years and it's good to know that these professionals are there and they set the standard for Customer Care, service and follw-up. THANKS to these GENTLEMAN, WE HAD A GREAT EXPERIENCE AT GILLMAN MITSUBISHI. ,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat cutomer

By Repeat buyer on 12/27/2015 at 12:53 PM. Helped by Valentin Panayotov.

I have purchase 4 vehicles over a period of 10 years or so. Each experience has been smooth and minimal stress. The sales staff works within your budget and does what they can to help negotiate a purchase that you can afford!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If You're Looking To Buy a Car, This Is Not The Place For Yo

By nissanredZ on 5/4/2015 at 7:00 PM. Helped by Salesman, Albert S, Internet Sales Manager, Used Car Manager.

I found a 2015 Lancer Evolution through autotrader and I figured to contact the dealership to confirm if the car is still on the lot. I was also assured that I would be compensated with a tank of gas even if the deal doesn't happen since I had to drive 45 minutes to 1 hour just to get to the dealership. I had them appraised my Nissan Z and what they came up with is a value of my car lower than NADA and lower than their online tool appraisal. The Used Car manager had the odacity to tell me and I quote "i'm not here to lowball you" and yet he did. My car is not perfect and has minor imperfections on the spoiler and front bumper which is a reflection of the car's age since it's 6 years old. Instead of adjusting the trade or the price of the new car to make a deal, I get a figure higher than I had mentioned I got approved for. Just like the other reviews about this place, they are there to take your money and rip you off. Now i realized why there is hardly any customers on this dealership. If you need to trade in your car of buy a car, avoid this place at all cost. If you are traveling far, do not waste your time and gas.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service! Storm Guevara was awesome!

By cq671 on 1/5/2015 at 4:19 AM. Helped by Storm Guevara.

Storm found us exactly what we needed. As someone who has worked in sales , I felt that I could trust him to give me a fair price . He didn't waste any of my time trying to push things I didnt want, he seemed to really have my interests at heart. We left other dealers because they kept trying to push things we really didn't want but we stayed with Storm because he wasn't like them at all. Ask for Storm!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price

Check your numbers before signing!

By cadlilac on 4/18/2014 at 2:56 PM. Helped by Mike (Salesman), Josh (Sales Manager) and Finance Office.

The experience started off well, however, the salesman (Mike) talks so fast you have to literally butt in to ask a question. The numbers he gave were not right in his office as far as discounts and then were way off ($1200 higher) by the we got the finance office. Conveniently the trade in was left off and the amount of guaranteed American Express discount was not as much as it should be. Even though we had bought five other Mitsubishi cars over the past two years we could not get them to give us the loyalty discount. We also had to fight to get the $500.00 Military discount they advertise. The finance guy was condescending and pressed hard to get us to go a longer loan than I wanted. The contract was written when he got a call (I assume from the Sales Manager Josh) telling him to tear up that contract because he decided he was only going to give us $495 for the trade in instead of the $499 as agreed. It was one of the worst overall car purchasing experiences I have had in my 61 years of age. I feel sorry for those people who do not check their numbers well before signing the contract. I will not purchase any vehicle from any Gillman dealer in the future.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was very pleased with the Customer Service I received...

By glzbkwsk9 on 2/14/2014 at 5:27 AM. Helped by Michael Rauch and Storm.

I was very pleased with the Customer Service I received from Michael Rauch and Storm. They went over the car from top to bottom explaining all functions. When I had questions they were able to break it down so I would fully understand. While going over the cars you could tell both of them enjoyed their jobs and were proud to stand behind Mitsubishi. My husband and I were considering another car. Gillman is very lucky to have these 2. I was leaning more towards the Toyota Rav4 but felt more confident buying from these two men. We ended up buying an Outlander Sport. Received a good deal. There whole staff was wonderful. Nick Sutter the Finance Manager made it very pleasant at the end of the sale. I would Highly recommend Gillman Mitsubishi

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

I purchased a vehicle from Gillman several years ago with...

By petelatoot on 1/11/2014 at 8:30 PM. Helped by Phil, Nick Suitor.

I purchased a vehicle from Gillman several years ago with my now ex-husband. I recently received a phone call from Phil saying noticed I had bought a car there and he told me he thought he could help me get in a new car. I told him I was upside down on my car and didn't think they could help me but he insisted that he could and told me if I were to come in they would give me a tank of gas for my troubles even if they couldn't help. I decided there was nothing to lose so I went in on Saturday, Jaunuary 11, 2014. After getting my car assessed they told me that I was in fact too far upside down to help me (that's what happens when you buy a Mitsubishi in the first place) and then they told me that the free tank of gas was only if you bought a car, which is not what I was told over the phone. When confronted about this Phil said "I read from a script and that is not what it is says." Which was a bald face lie. I asked him if he was calling me a liar and he said "I didn't say that". So I asked if that was his M.O. to lure young women into the dealership to try and get them to buy a car and he walked out. So the manager, Nick Suitor, said he would speak to the general sales manager. He came back and told me there was nothing they could do. I said, "You'd be willing to lose a customer for life over a tank of gas?" and he replied "Yup" and slammed the door as I left. I would highly recommend using any dealer other than Gillman to purchase your vehicles. There are too many choices in the San Antonio area to purchase a vehicle to risk this kind of customer service, especially when they have shown no loyalty to a returning customer.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I was looking for deals on line for a car, was not...

By shortyn4 on 1/2/2014 at 9:26 PM. Helped by Mike.

I was looking for deals on line for a car, was not actually looking for one but decided to go ahead and submitt an application at Gillman Mitsubishi. Hours later I got a call back from Mike Rauch he was very polite and nice, he mention some specials and asked me if I was intererested in a test drive of the new Mitsubishi Mirage which was actually the one I was looking for. I told him I was going out of town but I would get back with him soon. He email me and game me all the information I need it. I stopped by on the 31st of Dec. and as soon as I walked in everybody was so helpful and nice, I asked for Mike and they went to look for him, he is such a helpful and sweet guy, very fast took less then 2 hrs to get everything done for me and I didn't have to trade in my truck. I can honestly say I had an awesome experince there, everybody was so helpful and nice, I highly recommend Gillman Mitsubishi and Mike Rauch.

I would recommend this dealer.

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible and waste of time. Went to look at a used car...

By sensible on 12/7/2013 at 6:42 AM. Helped by General manager.

Horrible and waste of time. Went to look at a used car for under 10,000. They ended up trying to push me into a new car with a payment of $550 a month!!! They are horrible DO NOT GO HERE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I live 90 miles from the dealership and headed in after...

By mdeanplunk on 4/30/2013 at 2:28 PM. Helped by Roger (shop foreman) Bill (advisor) Brandon Robbin (manager (another employee sorry don't have name.. :(.

I live 90 miles from the dealership and headed in after work at 4 yesterday 4/29/2013 to have my first oil change on my new Mitsubishi Outlander. I arrived a few minutes after 6 and all of the techs had already gone home except sweet Roger M. Bill Daggett found Roger and Roger said sure I will take care of it for you!!! I apologized for not calling and they said no worries we will take care of it for you! They managed to get a filter (since parts was closed) and got all of it taken care of. Then they even went and washed my car since I had stated I am sorry it was dirty I had not had time to rinse it from my trip the night before. This is above and beyond and Brandon Robbin the service manager as well as all of the other other people in this service department need to be recognized for Customer service because this was way more than I ever could have asked for in a dealership and they have won my business and referrals for a life time!!!! Roger even stayed later to explain things on my car that I had questions on! Super nice group of employees!!! you have a great bunch that are an asset to Gillman!!! Thank you for taking good care of me!!! I promise to come on Saturdays! Even though you said I could call and someone would stay late ... Michelle Plunk Granite Shoals TX! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gillman Mitsubishi did an incredible job working with me....

By daveankrom on 4/9/2013 at 10:29 PM. Helped by Michael J Rauch, George Guerrier.

Gillman Mitsubishi did an incredible job working with me. I was contact by Michael Rauch about buying my used Mitsubishi Outlander. I called him and told him I like my car andhad some negative equity and wasn't interested in trading in at this time. he said he could work with me. At the end of any easy, non stressful experience, i was able to get a new Outlander with a lower payment and interest rate. This was due to the work of Mr Rauch and Mr. Guerrier. Thank you for explaining everything to me and working with my constraints. Thanks, Dave Ankrom

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
4   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Took my wife's Mitsubishi Montero 2001; which we have...

By john camacho on 7/22/2012 at 4:06 AM. Helped by Hunter, Jeann.

Took my wife's Mitsubishi Montero 2001; which we have been the single owners and for which I keep complete & tight mainatance records as any military perosn is trained to do, for an oil change and a service engine light. I promptly recieved a phone call from Hunter indicating me what was wrong with the vehicle, the cost of repairs and indicating theyculd perform the job. I had already had some of the issues already pointed out to me by a previuos dealership in the area but had hold back on having the repairs done until I had the money Paid $1700 dollars for all repairs. After speaking and going over the repairs needed with the mechanic and Hunter I agreed to have my vehicle fixed with Gillman's. I picked up my vehicle on saturday morning just like they had promised it would be ready. unfortunatly only 20 miles away from the dealership the transmission Tranfer light goes on and in addition to this my wife start to hear a noise while the air conditioning is running eveytime she hits the brakes. I called Hunter an explain the situation he promptly requested to have the vehicle returned to the dealership. My wife spent 4 more hours at the dealership before they told here they could not figure out what the noise was or why did the light go on. The light going on was a big issue since Mitsubishi owners manual indicated a procedure to follow to turn off the light but that if it came on again the vehicle should be taken to an authorized dealership My wife left the dealership with the vehicle around 600pm on her way home the light came back on. Monday morning I called Hunter again and I explained to him the situation. Once again I brought the vehicle in but unfortunatly on the way in my wife feels the powerstering go out and driving the vehicle becomes very difficult. She feels she is loosing control of the vehicle. Gladly enough she was only about a mile away and was able drive it safely into the dealership lot. My kids wee on board of the vehicle with my wife therefore it was a very scary experience. When we llok under thevehicele there was a pool of pink redish fluid under the vehicle. I spoke with Jeane and explained to her what had happened. She saw the pool of fluid and promptly took over the situation. She said she would get it fixed. She called me later in the day indicating it was the transfer light swith that it would be another $98.00 dollars, she also stated that the fluid was due to a broken powerstreing line and that the noise in the fan had been fixed as well at no charge for the line or the fan noise. I agreed to the repair and picked the vehicle up around 530pm. My wife was on her way home when the transfer light went on again. i nstructed my wife to take the vehicle back to the dealership. I spoke with Jeann and she apologized for the inconvinience. She called me on Thrusday to indicate the vehicle needed some silones replaced at that that would be another $168 dollars. I agreed to the repair snce this is my wife's truck and I work shift work at SAMMC. In total I paid $1966.76 dollars for repairs. Nver once did they offered me a military discount or any other kind of discount for our inconvinience. All I got to say is that when you trust someone with your vehcile your expecte them to perform the job well the first time not at the 3rd time you take it in for the same reasons. I understand it is a 11 year old vehicle but every mechanic that has dealt with my vehicle agrees it in the greates shape they have seen one of these models in. I just believe they could have done better with the customer service by having me pay only for the parts and not charging for the service since they made so many mistakes that could have cost my families life. I truly believe this dealership placed my families life in jeopardy by not performing an adequate service the first time. God forbid they would have suffered any harm or this message would be taking place in court.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great job working with me especially with the financing....

By pj1953 on 6/18/2012 at 2:58 PM. Helped by Joshua, Michael.

Great job working with me especially with the financing. Wasn't expected to buy and did, now with a smile on my face. Would do so again.

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Overall initial impressions were good. Met at car by...

By Howey43 on 5/16/2012 at 1:04 PM. Helped by Carlos Dimas.

Overall initial impressions were good. Met at car by salesman and showed cars that we wanted to see. Very friendly as is typical. Then, communication became poor, return visits would take 45 minutes before anyone would talk to us or hours before our calls were returned. We finally worked out a deal but it was tough going. Very little dealing or offers of any kind. The only reasoned we purchased the car from them was because because it was the only one of its kind around. I bought a second car the next day from another dealer and the process was so much nicer. Carlos is nice, but his dealership sucks.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ben Handley, great person to work with. He came through...

By ymar on 3/20/2012 at 1:28 AM. Helped by Ben Handley.

Ben Handley, great person to work with. He came through with a great deal. I would recommend anyone looking for a vehicle. I was a pleasure working with you, thanks for everything.

I would recommend this dealer.