Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
3.9  
Friendliness
4.6  
Overall Experience
3.9  
Price
4.6  
Quality of Work
3.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Managing the Risk of Buying a Used Car

By Greg on 5/18/2019 at 4:18 PM. Helped by Suman Kumar, Roger Jimenez.

Making large purchases is scary to me! It was time for our family to purchase another vehicle and we had a certain price range which meant we were getting a pre-owned car. I spent days on car buying apps finding “great deals”. But when it checked into the seller information I was less than assured that I would be dealing with someone trustworthy. I decided to go to Gilman Nissan because of a friend’s recommendation. I felt that purchasing a used car at a new car dealership was a wiser decision for us. As I walked into the door I was greeted by sales person Suman Kumar. Within a few minutes, after evaluating what I was looking for, he showed me the car I ended up purchasing that day. For the record, on the car buying app it was listed as a “good deal”. Buying a used car is risky business but it is all our family can afford. We found a car we love and spending time with Kumar and Roger Jimenez, the Finance Manager, gave me peace of mind that we have a good car with very little risk! Thank you Kumar and Roger!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Bad Experience

By srizki on 5/3/2019 at 8:46 PM. Helped by do not remember..

I bought a used car from this dealer in January 2019, I paid for the car and told them to clean the car and I will come tomorrow to pick it up, I went there the next day the car was not clean I brought the car home and found a birthday card and a tax return with all the information of the previous owner and the drivers manual of Ford Explorer while my car was Toyota, that shows how responsible they are. After a thousand mile of driving the oil change light came up, while it supposed to go for 5000 miles. I purchased gap insurance with this car the next day when I celled my insurance company to add the car, my insurance company sold me the gap insurance at a much lower price, I called the dealer to cancel the gap insurance in January, it is May and it is still not done, I went to the dealership twice, called tens of times, left messages, I always get the reply that they are doing it and will be done today. I am very frustated,

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Sale

By Michele on 2/10/2019 at 11:10 PM. Helped by Garson Myles.

Recently purchased a new car from here. Go see Garson. He is an awesome salesman. Deal was smooth and pleasant. Nice to walk in a place and feel welcomed and treated like family. Thank you 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go See Francois

By pbuford4 on 2/7/2019 at 11:45 PM. Helped by Francois.

Recently bought a car from Francois. Great experience. If you need a car go see Francois. Gillman Nissan is the best dealership. Go see Francois

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Aaron Mathews is awesome.

By Soups4 on 10/11/2018 at 4:55 PM. Helped by Aaron and Kate.

I brought my car in to have it serviced Aaron and Kate were so amazing they took care of everything and made it simple as can be. I highly recommend them for the service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer experience

By Soups4 on 10/11/2018 at 4:49 PM. Helped by Anson Massey Zeb Poindexter.

Anson Massey and Zeb Poindexter wear to the best sales people have worked with. I was able to walk in pick up my car and walk out. Finance provided many options for me to look at but they were patient and explain to each and every one of them it was an amazing experience. I highly recommend you ask for Anson or Zeb to help take care of you.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Scammers

By Dustysa4 on 1/19/2018 at 1:21 PM. Helped by Justin.

I live out of town. It’s a 3 hour drive. I found a certified preowned (CPO) Nissan online and arranged a trip to drive, and hopefully buy the vehicle. We had already discussed the drive out price. I made the trip, then the price suddenly changed, and I had to haggle for 45 minutes just to get the originally agreed upon price again. !BAD BUSINESS! Strike one. Then there was a broken sunglass holder in the truck that was strategically placed so customers wouldn’t notice. I found it on the test drive and was told they’d have the service department repair it. Then later was told they wouldn’t because I wouldn’t pay one of the bogus fees they tried to tack on to our originally agreed upon price. It’s a $260+ part I’d have to fix. !BAD BUSINESS! Strike two. Now we’re over 3 hours in, they bring me the keys and there is no keyless entry fob. “Oh no sir, this truck doesn’t have that feature.” I pull up the ad on their own webpage, it’s actually a “highlighted feature!” It’s also a lie. !BAD BUSINESS! Strike three. I end up getting my down-payment back and walking on the deal. They tried to sell me another CPO truck, but the tires were almost bald and it wouldn’t start, dead battery. So much for that 167 point CPO inspection! Do not trust these scammers. Their word is no good. This business tarnishes the Nissan brand.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waiting respond from marcus

By Reddevils2017 on 5/3/2017 at 8:18 PM. Helped by Omar.

Hi.marcus.waiting 4 ur respond.im in bankrupty.i have to pay 9300$nissan bank because you and ur emploies are lier.i have to be fair.i spent 22000$ to get quest and you have to keep my leasing car without paying anything.you didnt.i lost my credit score.you have my phone.may be god will forgive you and your emploies.take care

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Service and General Manager sucks

By Gen Morales on 4/25/2017 at 2:36 AM. Helped by Mark GEneral Manager.

GILLMAN NISSAN/Rosenberg -If I could mark a ZERO for this place I would... Just like the employees that work there! All zero's!!!!!!! Gillman Nissan is probally the Greediest dealership I have been to in my life. Bought a car 1 mth ago. I paid half down in cash and just paid the first car payment for the balance. Tire light keeps coming on went to discount and the thread is a 4/32 I UNDERSTAND its recommendation is to change out . But my question is how is a car that's only 4 months old when I bought it a 2016 with only 5,000 miles need new tires already. Less than 1 month owned. We had a bad first impression of this place and was there for literally 8 hours negotiations the price on a certified car... When I go back to question what was the thread at inspection time - NO ONE has record of it. Then 30 min later come to find a record of it! It was just found!!!!!Then The GM Mark comes out and basically says Nissan will not replace the tire. I wasent asking for all 4 tires but the one that was a 3 1/2 to a 4 be replaced . Seriously, it's NOT about the $ it's the principal How do you sell a car with the tire thread at a supposedly 5/32 Not to mention the sales manager and I went out to measure the thread and both agreed on the tire thread measurements. ONLY one was a 7/32 Then the Service manager boss comes out and measures quickly and comes up with totally different measurements. So his service manager can not measure correctly / is he not capable - he's the manager? Lmao!! Come on who you fooling Nissan 😂😂😂😂😂😂😂😂😂😂😂 Nothing but LiARS Point is from the start we were told this car was not in a wreck and came to find out it was. Then the GM said it was bought at auction.. Ugh hello the sales guy said some lady traded it in? Point is ALL LIES!!!! And they got caught in all of them To fight over a $80.00 tire they rather piss a customer off. Instead of replacing it! Then when I mention to the GM I will write a review - he says he feels threatened. Really.. Because A customer advises you of what is about to go on social media and that he can be aware of others knowing of their wrongdoings. That's NOT A THREAT xxxxxxx It's called communication re: your establishment to others who work hard for their money. And don't want anyone else to get jacked Well, I have a big mouth and everyone will know not to go there! They will eventually close those doors.. From sales to service to management A ZERO is what the get!!! Karma is a xxxxx!!!! #dontshopatnisaan #dontsayididntwarnyou

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

My experience with Gilman Nissan...

By Salena on 11/12/2016 at 8:08 PM. Helped by Omar.

Everyone there was so courteous and accommodating.. My salesman was fantastic and very attentive to my wants and needs.. The overall experience was exceptional and above and beyond my expectations...My salesman Was Omar... Would highly recommend this dealership to my family and friends...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Thank you Gillman Nissan

By Rutherford on 10/27/2016 at 11:44 PM. Helped by Trey James and Kyle.

Big thanks to Trey and Kyle for your ability to make tough customers happy. Proud to support Gillman!! And Hey...we made the game - and won!!😃

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New car

By Rosyi6969 on 9/16/2016 at 5:25 PM. Helped by Omar.

We had a good experience overall,our choice was a 2016 Nissan Rogue , after a few negotiations we came to an agreement on a price we like, after that the paperwork was smooth, Omar is a great sales person, he was very knowledgeable of the car he was selling us .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence salespeople and management, Patrick and MARCUS WA

By kyliebug on 3/31/2016 at 2:14 AM. Helped by Patrick. Marcus.

Got information through email and they were ready for me when I arrived! Kept their word and bought my Maxima that day, polite, honest, and ready to deal. I appreciate the direct and honest approach. No running around! Love it, have referred several people!!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Terrible Post-Sale service

By erwilfo on 6/29/2015 at 2:17 AM. Helped by Steven Mathews.

The service department is just terrible. On July 16th, 2014, I reported a damaged part on one door. Steven Mathews told me that warranty would cover it but the part had to be ordered because it wasn't in stock. He also told me the would call me when the part arrives. Almost a year later I am still waiting for that call. I have been at the dealer several times during this period to ask about the part and have always received the same answer: "it hasn't arrived yet". I received a notification by mail that the part was ordered, so I cannot believe it takes a year for this part to be built or shipped. In other occasion I had an appointment for the regular maintenance service. When I arrived system was down, waited an hour and reschedule for the next day. The next day when I arrived system was still down. I reschedule to the next day and Mr. Mathews Told me he would call me if problem persisted. I did't received the call, so I went to the dealer. System was still down. If you want headaches, please do you car services at Gillman Nissan at Rosenberg.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Would not recommend Gillman Nissan

By disappointed on 6/12/2015 at 2:09 PM. Helped by Omar Mahmood & Marcus Wagoner.

Although initially pleasant to deal with, the salesman misinformed me on the purchase of my 2015 Nissan Rogue. I was told that the car had a feature I wanted but when the car arrived, it did not. I did not notice it immediately but I did within 24 hours of having the car. Although willing to accept responsibility, the dealership was completely unwilling to do anything to make the situation right for me. I am beyond disappointed and would not recommend doing business with them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond Blessed

By beyondblessed on 1/30/2015 at 11:22 PM. Helped by Zeb Poindexter.

I purchased my first vehicle on January 28,2015 and I must say the experience was amazing .Please go see Zeb Poindexter I was so nervous and he made it an awesome experience along with him being an amazing person it helped to know that I mattered to him as a customer. Don't get me wrong the finance manager was awesome too but the salesman is the reason I purchased .. Thank you for helping me purchase a car when the other dealerships looked at my credit and didn't even try .Zeb never have up ! ??????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Heidemann on 1/26/2015 at 4:35 PM. Helped by Omar Mahmood.

Omar Mahmood did an excellent job selling me my car! I have never had a more pleasant experience buying a car. It wasnt grueling or frusterating, he was really on my side the whole time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Honda

By vanlcerda on 5/5/2014 at 1:43 AM. Helped by Kumar Suman.

Great place to buy your next vehicle. I loved our salesperson, Kumar, he was very patient and kind. He really helped us out with a payment that we can afford!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

After working with various internet sales managers, we...

By brobertsiv on 3/3/2014 at 6:01 AM. Helped by Raegen Wooton (internet sales), Nathan (floor salesman), and Lloyd (manager).

After working with various internet sales managers, we selected Gillman Nissan of Rosenberg, TX to make our purchase of a 2014 Rouge about two weeks ago. Their price was good, and their intent saleswoman was responsive. Upon arriving at the dealership, a salesman was assigned to lead us through our purchase. As a first step, the salesman insisted that we do a test drive in the actual car that we were going to drive home. Having completed a test drive already, I was reluctant, but my wife insisted that we complete another drive. The salesman and I entered the car, and he proceeded to explain various features on the vehicle. After driving for a few minutes, we returned and I asked the salesman to clean the car while we completed the paperwork. After completing the financing paperwork, we met our salesman again, who assured us that he had cleaned the car and parked it outside with a full tank of gas. He explained that he had checked everything on the car and that we were good to go. The dealership supposedly did not owe us any additional add-ons or accessories. We signed the final checkout form and went outside to what we thought was the same vehicle I drove earlier. As my wife sat in the driver's seat and the salesman explained more details about the car to her, I went to take my son to the car in which we had arrived. It was then that I noticed the same car that I drove earlier. My suspicions were raised immediately, and I couldn't believe that the saleman would have so blatantly lied to us. I was confused as to why he would be trying to give us a different vehicle than the one I drove earlier. Moreover, I really doubted myself because I didn't remember any specific detail about the car I drove other than how badly I parked it. I began to walk back and forth between the two cars to compare them, and while the trim was the same, I eventually noticed that several of the dealer add-ons that we had paid for were not on the car that my wife was sitting in. I couldn't believe that we were about to be victims of a bait and switch. I was in utter disbelief. I asked to see the salesman's manager immediately. As it turns out, of the $721 worth of add-ons that we had paid for, only the $47 wheel locks were on the car that we were about to drive home. The GM fumbled through various excuses before eventually accusing the salesman of wrongdoing. Had I not seen the salesman go into the GM's office for every single decision that had to be made, I might have believed him. Even though the dealership did provide the add-ons after I complained, I would highly encourage anyone to avoid buying a vehicle at Gillman Nissan of Rosenberg. Our purchase there was a terrible experience, and I would not trust anything that they tell you.

I would not recommend this dealer.

Overall Rating

2.3  

1   Customer Service
4   Friendliness
2   Overall Experience

I started my car search using TrueCar and other internet...

By TxBuckI on 12/6/2013 at 7:52 PM. Helped by Samantha O'Neal.

I started my car search using TrueCar and other internet options. I had a member of the Gillam team contact me thru TrueCar. I replied by E-mail thanking them for the response, but explained I was looking for a very specific vehicle, and it was not in their inventory listed online. The individual replied asking what vehicle I was looking for and I replied the Blue 2014 Nissan Xterra Pro-4X. Below is the text of the conversation back and forth from that point: Gillam: I talked to my manager and we have that Xterra available. Me:I don't mean to seem untrusting, but I had another dealership tell me they had it on the lot yesterday. I drove there last night to find out they didn't have any 2014 Pro-4X's on the lot, nor did they have any there when I was told it was available. So now I am a little skeptical. Can you verify that the vehicle is definitely there and if I come tonight I will be able to look at it, with the understanding that it could always be sold between now and then. Gillam: The xterra is available , When can you come in the dealership? When I arrived that night, after leaving work early from Webster Texas and picking up my wife, I was greeted at the door by two members of the sales team. I asked for the individual I had exchanged E-mails with. Upon their return, they told me she had explained what I was looking for and they did not have that vehicle on the lot. To say I was less than pleased would be an understatement. After expressing my displeasure, the salesmen went to get the sales manager. While the manager seemed like a nice enough person, he seemed to want to make excuses rather than just admit what happened. He assured me there was no attempt to deceive me. I will let the readers of this determine if hey feel that is true. The text above is a cut and paste from my E-mail. He then went on to try and educate me on what the term available means. Since I didn't have my phone with me, I wasn't able to get the E-mail and review it at the time. But, when I put his definition together with the E-mail, it makes me believe more and more that, not only was I intentionally deceived, but that the employees are taught to do it this way. I agreed to look at the car they had, but stated I was not saying I would still do business with them. The salesman who should me the car, Hassan, was a polite gentlemen and at no time seemed to be anything but professional. If not for him, the rating would probably be a 1. I did agree to call the next day and let them know what I decided on whether I would do business with them. My intent was to wait until late afternoon to see if I got an E-mail from the individual who mislead me. Instead, Hasan follwed up with me at 12:24 via a phone call. I explained to him I had decided against doing business with them. I hated to do it to what seemed like a nice person, but cannot be part of the problem by rewarding the delearship for misleading me. If they can't even be honest on what vehicle is there when I reach out to me, what else would they deceive me on?

I would not recommend this dealer.