Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.4  
Friendliness
3.2  
Overall Experience
2.3  
Price
2.9  
Quality of Work
3  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ran my credit twice

By Brooklyn420! on 5/5/2019 at 2:25 PM.

I went to Gillman Acura to look at a vehicle and backed out of the deal when my wife found major damage in the interior of the car that initially missed. The next day I get a call from the associate that there was a similar vehicle in the Subaru lot next door so I went to look at it. Once there I was told that they had to run my credit again although it had been done the day before and I quickly told them no and was about to leave when they came back to tell me that they could use the paperwork from next door to make the deal happen. The day after my purchase I get an email that there was a second inquiry on my credit report. This a very dishonest dealer with shady business practices, please do yourself a favor and DO NOT do business with this dealer.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Complete Sham from beginning to end.

By EJackson95 on 3/22/2019 at 5:43 PM.

This is an excerpt from emails I've sent directly to multiple there with no response: The car was overpriced and ill maintained. I was told my car had the mats, and then after my purchase was told it didn't matter that one is missing because I bought it as is. I was assured it had never been in an accident, but when I took off the temporary license plate it was clear someone had bumped into the front end breaking part of the car and the license plate frame, and in the daylight it is apparent the bumper has been replaced. I have had over $6,000 worth of work done on this car that I purchased from you outside of routine services IN ONE YEAR. The extended warranty was sold to me as "almost bumper to bumper" and it doesn't even cover the entire engine. I have a terrible interest rate because when I came in, for the second time, to purchase my car your team kept me sitting in sales for over 2 hours then the finance person explained I couldn't get a better rate because the banks had closed an hour before. When I've called your dealership literally sent me to person after person who had a full inbox and didn't answer. When it broke down and I was in another city your dealership couldn't share the information for the extended warranty I purchased a couple months beforehand. I have called dozens of times, emailed on multiple occasions, and left countless voicemails.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't trust them!

By S M on 3/16/2019 at 4:31 PM. Helped by Angelique, Saad.

Made the mistake of trusting them in a used car purchase. Stupid, I know. Within weeks, it required thousands of dollars in maintenance and repair. THOUSANDS. I bought it as-is, so they refuse to even discuss making it right, even though it broke down just two weeks after purchase. Ethically, based on my experience, the only difference between them and the lowest, sleaziest used car dealer is the fancy showroom. Trusting and buying from them was one of the worst decisions of my life.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Terrible service from Mr Nunez. Don’t buy from them.

By John1212 on 2/27/2019 at 12:53 AM. Helped by Mr Nunez.

I co-signed for my daughter and later discovered I was listed as primary buyer. Terrible service from a Mr Nunez. I would not recommend dealing with him.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Price

Terrible Service Ordering Online

By kwoodcock on 1/24/2019 at 2:41 PM.

I ordered the taillight housing for my Subaru Impreza on 1/18 and didn't hear anything until 1/23, almost a week later, when they finally acknowledged the order. They re-charged my card for the part + shipping for a total of 150.00, after I was already charged 150.00 when I placed the order. I called to find out why I had been double charged and the guy on the phone told me he didn't know what I was talking about and he could only see one charge. He definitely didn't care or didn't want to listen- so I cancelled the order. I called my bank and they did in fact double charge me. Not sure if it's human or system error but I wouldn't recommend ordering here. I should have listened to the other negative reviews. Lower price isn't worth it if thats the service you receive.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Parts Online Terrible Service

By Brad on 11/30/2018 at 6:12 PM.

I ordered a hitch from their website. After 2 weeks of waiting and multiple emails that were NOT responded to, I was notified that my order was cancelled after during a phone call to the company. I would not recommend using the online parts store. Customer service was subpar.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

4 weeks later still waiting for my trade in check.

By map on 11/18/2018 at 8:19 PM.

I traded in a car with higher value than one I bought and 4 weeks later I have not received my check for trade in. Up until that I was very happy with the dealership.

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price

Interesting Experience Buying an SUV

By Interesting Exoerience on 9/28/2018 at 3:27 PM. Helped by Salesperson and used car manager.

We bought a certified used 2018. I desired to see the inspection report before purchase. The salesperson brought out the service history but no official inspection report which was given to us to sign in finance Dept. I noted the service history did not show the chip repair that was located just under the eyesight center which showed on the windshield diagram on the inspection report. So I went out to the vehicle to look at the windshield and found another chip on the lower drivers side. I put my fingers over it and could feel the rough edge. Well it was fixed or filled; but, it is still noticeable and is still an imperfection in what was to be a certified vehicle. I am going back to the dealer to make it perfect. I was told that the windshield imperfections can interfere with the eyesight features of accuracy for blind spot detection etc. One other issue was we expected and we were told when we asked sales if the Forester had Android auto. Big mistake to ask as this can be a game of he said or did not say. So after we put all the paperwork in finance together and asked the salesman after the fact to show us the buyer checklist, and go over the specifics - guess what. There is no Android auto for maps on the 2018 Forester Premium. Well we were told we could get our money back by the used car sales manager. I feel the salesmen should tell the customers and demonstrate the options including the Navigation, and/or Apple Play or Android Auto which my experience has shown they do not know about the prior two items or don't demonstrate or say they are there and they are not. One other concern I have is the tailgate color looks like a slightly different color than the sides of the vehicle. I will have it put on a lift and checked out. This has been an exhausting ordeal. I love the 2018 Subaru Forester Premium with the 2.5 engine. I just hope that from reading a previous reviews on another sight that there wasn't an accident on this loaner we bought that was fixed and not mentioned on the Carfax and that is not the reason for somewhat of a difference in shading on the tailgate. I drove a 16 yr old car and had been looking for a year for a vehicle with something this 70 yr old grandmother and 72 yr old husband could afford, enjoy and keep without major repairs. I pray that these people are honest, God fearing people. One other thing, when I first looked in the area where the cargo would be and over the spare tire, there was a cargo net and the salesman ited it When we went to finally review the vehicle there was no net. The salesman said it was not with the vehicle to begin with. So, buyer beware and write down on the form you sign what is owed and what was told would be with the vehicle. I don't think this item cost more than $54. So .....would I recommend the salesman???

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awni Kawar is amazing

By Shaebaline05 on 8/27/2018 at 11:46 AM. Helped by Awni Kawar.

We are SOOO incredibly happy with the 2018 Subaru Legacy we purchased from Awni Kawar! He was very kind and patient with all of our children we had in tow. We told him what we wanted and he knew right away what would fit our style and size. He was able to get to the budget we could afford and when we went in to do the financing, it was super fast and all electronic. No long paper signing and not a lot of paperwork to take home. The best part about it all is we were in and out within 3 hours.....that never happens! Normally its an all day event to buy a car, I will definitely be recommending Awni to everyone I know.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Felicia was great.

By erikmata25 on 8/14/2018 at 3:31 PM. Helped by Felicia Cooley.

If you plan on stopping by this dealership, be sure you deal with Felicia Cooley; she is well informed, sincere, and will work hard to help you get what you want. She provided me with simple and smooth buying experience, and it didn't take long either. 10/10 would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marshall Sullivan

By TammyThompson on 7/11/2018 at 9:53 PM. Helped by Marshall SullivanMarshal, David ?.

For the first time since I bought my car I can say I am happy with my Lancer. It started off loud and only got worse, to the point of having a feeling it was going to leave me stranded on the freeway. I had asked several people at the dealership WHY, from the start...and was being told that it is how Lancers are. Well, I picked it up today and drove the 45 min home with no noise what so ever, was able to keep radio at a normal level and not above 35 to drone out the noise...and had the smoothest ride in the year and a half I have had it. It was the front wheel bearings, and had obviously been bad since before I got it, and even with as happy as I am for it actually sounding like a new car I am equally disappointed, that I was even allowed to drive off not once but twice from that lot with only being told it is "normal". I now have proof that it is most definitely NOT normal...😕 Marshal Sullivan was great in making sure I was taken seriously and treated with respect. Can not say the same for Mr David who ended up finalizing the charges as Sullivan was at lunch, he tried to charge me $400+ more then I was quoted by Sullivan, when I asked about a certain car...he was rude and brisk in telling me "I don't know" and walked away from me. RUDE!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Flood car “buyer beware”

By Jaymar on 6/27/2018 at 10:21 PM. Helped by Wally.

Took my son to buy his first car. Purchased a used 2015 Subaru Crosstrek that was “100% guaranteed flood free” from Gilman website. The Car Fax report also said the same. After some back and forth negotiations we purchased. Millennial Salesman explained how good of deal we got and dealership made no money.... yep ok sonny. So after we get car home I have my son go to my trusted mechanic to give a sanity check. whithin 15 minutes, overwhelming evidence indicated it was a flood car. Sand and mud plus pink pellets used to deodorize flooded cars. Brought car back and GM gives check back with no resistance. Just felt like they were caught red handed. What is the 150 point inspection they are proud of? Add 151 and look for flood damage. GM said he would find a great deal for us and he never called back. Ended up buying 2018 Crosstrek from Westside Subaru. What a great experience at this dealership. First review I have ever done but felt I should. Buyer beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

never had a better experience

By CGKtrek on 6/24/2018 at 12:20 AM. Helped by David Soliz.

They care for their customers long after the sale, Waleed Elostaz and David Soliz took great care of me, would highly recommend to anyone looking for a Subaru

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False Advertising. Excruciating experience. Stay away!

By sumbodyshero on 5/24/2018 at 2:59 PM. Helped by Taylor Anderson, Jay Ali, Mr. Beatty, and the Preowned Sales Manager.

This is honestly the most excruciating experience I have ever had with any business. I have had many sleepless nights because of the stress it has given me. Now I understand the reputation that used car salesmen have gotten. These people are straight up deceivers and connivers. The vehicle was listing at 5511 on their website, yet they charged me 6006. They rush you through the process and kick you out the door. You see no paper work, just a big tablet (in LANDSCAPE view instead of portrait, so you cannot see the top of the document). You cannot control anything: Taylor from finance just scrolls to the bottom and says "Sign here." He even warned us before we started and said "You don't want to be the first one to break this". They then give you the paperwork on a flash drive which you cannot open on your phone, so by the time you figure out that you've been screwed by their false advertising, it's too late. Every time you call, you are asked "Subaru or Acura". I tell them it's a Hyundai and they always give me an attitude. You are then transferred to someone who either has a full voice message box, or does not call you back for WEEKS. I asked Taylor from finance if the ~6000 was before or after the 2000 down payment. He said before. He either has no idea what he is doing or is a charlatan and a liar, because it was AFTER. I did NOT go in there to spend eight grand. The two people I dealt with were Taylor and Jay Ali. Upon entering the office, Taylor was complaining to us about the previous customers and had a chip on his shoulder that he was not getting the respect he deserved because his name tag said manager (his words, not mine). Every time we saw him, he seemed frustrated at his job and his smile seemed really forced. Pretty much every thing Jay has said has been incorrect. He spelt my name wrong on the paper work, even after I brought it to his attention (this mistake is now cemented in stone). He keeps saying that I'm from Long Island and I have to keep correcting him that I'm from RHODE Island. We had to correct him about the trim of the vehicle he was selling us. I told him about the Gillman Promise and he didn't seem to know what I was talking about. He told me the chat window was just a robot and so what they said did not matter. I confirmed and took a screen shot proving that the chat window is a REAL PERSON. He told me that the car couldn't have been listed for 5511 because that is not a round number; I told him that the 6006 I was charged was not a round number either, so what in the heck kind of argument is that, especially when I have a PDF download of the web site listing which was downloaded the night AFTER I had bought the car. They were listing the car for a lower price online, even AFTER selling it to me for a higher price! Now they are telling me that the extra money is because of the service they did to the vehicle. THIS IS A LIE. There were cheerios and children's toys in the back of the vehicle. Let that speak volumes about the level of service you will get with Gillman. The windshield has about five cracks in it. There is a giant dent on both sides of the vehicle. The wipers sound like Pterodactyls. The car hadn't had an oil change in 10,000 miles, and my mechanic quoted me about 700 dollars in work that will need to be done to the vehicle, not including having the transmission changed eventually because no one ever changed the fluid and now it is too late to change it because the transmission will go into shock. PS: $189 "documentary fee". At my girlfriend's work, they charge a $25 documentary fee. SCAM! If they had just put "$189 documentary fee" on the website next to the price of the vehicle, I would have closed the page and never step foot in this place. All the taxes and fees added up to $718 (no warranty). I could have bought a car for that on Craigslist! From now on, that's what I'll do. No more dealerships, ever.

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Not trustworthy and shady .

By Patrick Keller on 12/29/2017 at 2:23 AM.

Please listen everyone. Do not do business with this dealership you need to be sure they deliver on everything they promise you. I have been working on deal.for three weeks and have made a.hour long drive to this dealership twice. After many phone calls with the sales manager Mo who would not email me any kind of actual pricing I decided to drive in a third time . I am a repeat customer to this dealership but this is the worst customer service experience I have ever experienced. On my third visit I was greeted and was told to wait and Mo also greeted me and said he was working on this deal.for me. Well I waited a hour with not one single person asking I there.was anything yhey could help.me with so I left. If you do business with them look over all numbers they try to add other fees and other hidden charges. I will never visit this location again. I also will contacting Subaru and the owner of this location to discuss their management's unprofessional practices

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy process, Internet Sales

By RobbyM on 5/25/2017 at 10:18 PM. Helped by Matt Jones, Business Mgr Trent.

After all the research I did, Gillman Subaru had the perfect vehicle for my family. It was the best priced and the lowest miles in the color we wanted. Sent a request for more info and they got in touch with me shortly after. We went to test drive same day, all financing paper work was done quickly, it was ready for delivery before I was out of the finance office. Thank you Gillman Subaru and we will definitely recommend family and friends here.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
4   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Disappointed with the service

By mycar on 3/24/2017 at 5:50 PM. Helped by XXXX.

My mother purchased a used car. She was told the car had a multi point inspection. This was not done. Later after the car was serviced no one even bothered to wash it. Overall a poor experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price

Dont go here

By Zippernek on 1/31/2017 at 10:22 PM. Helped by Hassan , kelley redmond,.

I sent my son to have his car appraised for trade in . I spoke to the used car manager and explained that I wanted my sons car appraised and the lowest price he would go on a 2016 crosstrek . Well they pounced on him and started grinding . They called me and the grinding stopped . The deal was made and invoice sent to my credit union and then they tell me "we can't hold the car " So I left and the next day they called me and changed their mind . Fast forward to Monday I am supposed to pick up the car Wednesday morning . They sold the car before I could pick it up . These are true used car sales people I had the urge to wash my hands after meeting them . I guess it's a good thing they don't honor their word judging by the reviews . I am a disabled vet and the sales people use the handicapped spots to demo cars . There is so much clutter on their lot it's a hazard . Avoid them always. Thanks

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crummy Business Practices

By Todd on 10/10/2016 at 11:42 PM. Helped by Patrick Clausen.

In September, I filled out the Truecar form to get a quote on a Subaru. The Truecar email came back with only one dealership, Gillman Subaru North, listed and for price it said "dealer will provide price." Then Gillman starts emailing me about coming in for a test drive and or talking on the phone. I received emails from 3 levels of management (general mgr, sales mgr, and internet mgr), and each time I asked for a quote. After the 9th day, the internet mgr finally informs me in an extremely douchey email that it's their policy not to provide on-line or e-mail quotes and they aren't changing. Pretty crummy business practice to sign up for Truecar and refuse to provide quotes. I guess people must cave, but I refuse to do business with a business like this.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Subaru Service Department in North Houston

By Haylea on 10/4/2016 at 5:56 PM. Helped by Marshall, Nick.

I took my 2007 Subaru here for repairs. The customer service is extremely poor. I made an appointment and it took about three DAYS for them to finish it. I was overcharged for parts and labor. Then two days later my check engine light came on. They denied that it had anything to do with what they'd done. The service manager does nothing, but make excuses and if I could I'd give them no stars at all. If you go here expect to wait forever, be brushed off, and pay through the nose for substandard service.

I would not recommend this dealer.