Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.2  
Overall Experience
4  
Price
4.5  
Quality of Work
4.2  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Customer service And annest multiple inspections from the ve

By Ajd on 6/8/2019 at 4:49 AM. Helped by SAM from service advisor.

Hi good evening, My name is Aj I’m a loyal customer of Gilroy Chevrolet service. Today June 06 2019 I have appointments@12:45pm so I drop my Chevy traverse 2010 10 minutes from my appointment during my lunch hour 4:00pm I called the dealer to pick me up cause I told to Damound from Chevy advisor that I’m out from work@4:00pm ok at 4:30pm Damound Call me into front desk that he told that they forgot to do it for 4hrs my car outside the parking not done for change oil and tire rotation so Damound apologize to me and I understand sometimes people make a mistake. than I need to wait another 45 minutes after 45 minutes finally my car done and I’m all ready late from my another job so I ask Damound if there’s any recommendations or problem into my SUV Damound said no everything done inspection so I went to cashier and pay after a few minutes I went into my SUV from the I start the engine there’s a engine check from my dashboard after the service done. So I ask Damound What happened he said everything check now I got scared if they really annest when they said they did the multiple inspection than there’s another service advisor talking to me explaining that’s not the part of the inspection the engine check I been going into Gilroy location for 3 years this is the first that a very bad customer service from there employee his name is SAM very unprofessional to deal with problem to customer and very Rude Hopefully SAM with learn how to have a professional and excellent customer service and don’t give your customer a attitude specially I just trying to what happen. Thank you Aj

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

Place is garbage

By A7xcali on 5/17/2019 at 7:04 PM.

Place sucks , poor service , no reach back , no communication , will not find right person for any answers, will not take care of you for whatever reason , very disappointed , will not recommend anybody to this dealer at all , THEY WILL NOT TAKE CARE OF YOU.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Under staffed, messages were ignored...tech forgot to cover

By Driver1219 on 11/21/2018 at 6:46 AM. Helped by Kyle Fernandez-nascar Gilroy, CA.

Oil changed service performed, next day I noticed my car started leaking fluid which was determined it was coolant and they replaced water pump. The air filter was dirty and it was replaced as it was noted and printed on my receipt. When I pickup my car for the second time my check engine came on, first I called and left a message for the service advisor-no call back. I made appt online and I got charge $180 for finding "hose from air cleaner to valve cover off, reinstalled, cleared code." More to this story but I will end my review here. I will write a letter to the GM and post more complaints online. I will never buy another vehicle related to Cadillac/GMC due to overall customer disatisfaction. Thank you for taking time to read.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service at a great price.

By JohnG on 11/24/2017 at 1:09 AM. Helped by Ray Diaz.

Service and parts team were outstanding. Will definitely have my Chevy Colorado serviced there again and highly recommend them to anyone with a Chevy or Cadallic.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No pressure

By Chuck on 11/2/2017 at 4:38 PM.

No pressure we looked at a lot of cars and drove them the Malibu hybrid was the best car for us and it was just like new with. very few miles on it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever

By Josh1026 on 10/31/2017 at 4:25 AM.

Rick was the nicest salesman. It was all about what made me comfortable. It was a great experience. I will definitely tell my friends how great this dealership is. I give them five stars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Camaro SS

By Leoaj on 10/29/2017 at 12:46 AM.

This is by far the best dealership I have gone too they got me the exact car I wanted I couldn’t ask for anything more I happy with the purchased I made I appreciate what Marco and Richard did they worked hard to get me exactly what I want and gave me the best price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Optimal Service

By Jdscl91 on 10/7/2017 at 5:51 AM. Helped by Service department.

I brought my truck in for an oil change and was checked in by a very welcoming women who instantly made sure I had everything that I needed and was comfortable while I waited. The service was amazingly quick and they even rotated my tires when I had forgotten to mention it. With speed and customer service like this I will definitely be coming here for all of my vehicle maintenance from here on out!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience

By Dhaval Sonawane on 9/29/2017 at 3:19 AM.

I bought a camaro 2017 convertible model from Gilroy Chevrolet. Jerry and the finance manager were excellent. Didn't face any problems. Jerry kept me informed about the car and the whole process on time. I highly recommend him. No one was too pushy about the options and extra warranty packages. Jerry explained all of them clearly and respected my decision to not take them. I was in and out within two hours and had a frustration free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By Rocky road on 9/5/2017 at 2:50 AM.

Second time using this dealer. Have gone to other dealer and have come back to Gilroy Chevrolet. There treat you with respect and use a stress free environment to car shop. Marco Andrade worked with me to find the truck I wanted and in the price range I requested. Also Financing went quickly and I was on the road in less that 2 hours from start to finish. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By IgnacioM on 8/27/2017 at 1:49 AM.

Very personal and caring experience, every detail was very well attended and the enjoyed the experience. They make you feel confortable and every doubt you could have they always a ser it, they can get you the best deal for your budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Gilroy Chevrolet for your the amazing experience

By Justin87 on 8/19/2017 at 2:56 AM.

Thank you Gilroy Chevrolet for your the amazing experience.Marco Andrade is an excellent sale person helps you with any questions and concerns.Hes there for the sale,but also to really help you out in any way.If I ever had to buy another car I will go with him and I'll be recommending him to all family and friends.Loving our new Camaro!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Cadillac

By Mycadi10 on 8/8/2017 at 6:52 PM.

Richard and his team are the best. Richard got me the best deal on my new Cadillac. I will refer all of my friends and coworkers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By Lopezho1 on 8/1/2017 at 12:51 AM.

I visited 5 Chevy dealerships to finally find the one. Im so thankful to have done business with Marco and Shaun. They understand customer needs and satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy!

By Judef74 on 8/1/2017 at 4:12 AM.

Richard made it very easy and got straight to the point. I told him about my previous bad experiences and he made sure to not let it happen again. I even like the fact that he deliverd the vehicle to me almost 2 hours away to my work! Very surprised and very thankful! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gilroy Chevrolet is grrrrrrrreat!

By Batva17 on 8/1/2017 at 1:03 AM. Helped by Irving Zepeda.

Richard and Irving from Gilroy Chevrolet were excellent outstanding have never had such a great purchasing experience in my life i'm gonna recommend all my family and friends to come to Gilroy Chevrolet and asked for Richard

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice, helpful and easy to work with staff

By Bearcat on 7/30/2017 at 11:02 PM.

They went out of their way to make my car buying experience top notch. They provide great customer service and I will definitely be shopping at this dealership again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience at the dealership

By Pizzaman66 on 7/28/2017 at 7:54 PM.

Wife and I got a used cruse from this dealership and i felt that there was no pressure. Richad didnt force us to buy and was very honest. We didnt have a great experience at the other two dealerships but Richard did a good job taking care of us

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service with smile

By Chuy on 7/26/2017 at 4:56 AM. Helped by Jose lopez.

The people is nice they give i good service.wit everything you need specialed Marco Andrade the sales person..is good with the people. I recommended Gilroy Chevrolet. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super easy and everyone was very helpful

By Kyliekuwada on 7/23/2017 at 9:13 PM.

Richard came out and greeted us and let us test drive a car. He was friendly and got a good price for the car and the overall experience was smooth and great.

I would recommend this dealer.