Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.4  
Service
4.1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michaela was the best ...

By Candi-Girl22 on 2/14/2019 at 7:59 PM. Helped by Michaela ... shes the best !!.

My experience was wonderful and memorable!! Michaela walked right up to me didnt pressure me yet was extremely helpful and met all my needs in purchasing my brand new AWESOME JEEP !! She did everything to make my visit and purchase as quick and easy as possible and for that i am truly grateful. I would totally reccomend anyone and everyone to visit this dealership and if youre lucky you will have Michaela there to help you get what you want and leave the lot very satisfied. Thank you Michaela for such an awesome experience ... I LOVE LOVE LOVE MY JEEP !! CANDACE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Tatted on 9/30/2018 at 3:55 PM.

My service was awesome! The second I arrived David made sure I understood what my car needed and how long I would wait if I decided to. He made the process less stressful 🙌🏽🙌🏽🙌🏽

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Horrible customer service once you've bought or leased a car

By Maria on 9/17/2018 at 11:06 PM.

I leased a brand new grand jeep Cherokee in feb 2018. 6 months later the Jeep has been to the service department, four times, for the same problem. That in and of itself is frustrating enough add in the horrible customer service and you have a super unhappy customer. Twice I've been called to come get my car; both times I drove off the lot only to turn around and bring the car right back because it wasn't actually fixed. The sales manager was too busy to help me because he was helping new customers who were actually buying cars. His actual comment. He told me to take a look around the lobby and see how many customers were waiting. He actually agreed that once you buy a car he washes his hands of you. NO JOKE- you can't make this stuff up. Once he continued texting while I was talking. 3 times he said he'd call me back and 3 times I had to drive over there to find out what was going on, It's really been an awful experience. They take not keeping commitments to a whole new level. The brand new car that doesn't work is one thing being treated like your time, the money you spent with them and your concerns are irrelevant is flat out offensive and gross. If you have to use this dealership good luck to you. You'll be fine if you don't need them for anything. Should you need help with your car after the fact they'll be too busy selling cars to help an existing customer. @chrysler @getdodge @chryslercare

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By anaya123 on 9/14/2018 at 10:32 PM. Helped by Sonja Seaman.

i felt very comfortable. sales rep Sonja Seaman was very helpful i love her attitude. will recommend this dealer to my friends. i am very happy with my new dodge charger great car prices

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine oil change with brake and battery checks.

By Buddy's Mom on 9/14/2018 at 7:01 PM. Helped by Rudolph Petersen.

The service advisors are the face and driving force of a dealership's service department. Rudy Petersen is by far the most knowledgeable and conscientious advisor that I have worked with in 5 years of Jeep ownership. He always ensures that every problem is addressed reliably and professionally. He respects that I know more about automotive technology than the average customer, and never talks down to me. This respect was totally lacking in the last dealership I visited, which is considerably closer to my home. I would prefer to travel a bit further than risk the substandard work and unprofessional treatment I received at the other dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2018 Jeep Wrangler JL Sport S Lease - Doug Boadt

By dboadt on 9/11/2018 at 8:32 PM. Helped by Mike Davis Cindy Kim.

Extremely pleased with my experience at Glenn Thomas. Mike Davis, my sales consultant was great to deal with and his communication was the best I have seen from a car dealership (and I work in one). As a matter of fact, it was his high level of communication which sealed the deal. I drove past 4 Jeep dealers on my way there. From road test, to paperwork, to walking out of finance was under two hours which was awesome. Cindy in Finance was also great. I will recommend all of my friends, family, clients, and co-workers to Mike and Glenn Thomas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Chapmansr1 on 9/8/2018 at 2:05 PM. Helped by Frank.

Needed to get some service done on my Grand Cherokee. Frank in the service department made sure that I was taken care of. He went out his way to make sure I was comfortable while I was waiting and constantly checked in on me. I’ve never been to another dealer that cared so much. It truly felt like I was getting the family treatment. Because of my recent experience with this dealer, I will not go anywhere else for anything involving my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jergill on 9/4/2018 at 10:16 PM. Helped by Sonja Seaman, Hugo Paredes, and Luke Crabtree.

Working with the team of Sonja, Hugo, and Luke was amazing. First, I did not feel any pressure from them. I visited the dealership 3 times prior to purchasing. The no pressure treatment is my preference and that was the reason I returned to purchase. Secondly, once the decision was made to purchase they made it so easy. In conclusion, I would recommend this team to all interested in purchasing a Dodge, Jeep, Chrysler, or Ram.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase exsperiance

By 5th Grand Chrokee owner on 9/4/2018 at 9:36 PM. Helped by Tony Monteith.

Worked with Tony to pick up a new Grand Cherokee and it was a great experience. Tony was knowable and answered all questions before, during and after the sale. All at this dealership was great and treated me well and have made a customer for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchasing exsperiance!

By 5th Grand Chrokee owner on 9/4/2018 at 9:30 PM. Helped by Tony Monteith.

Tony was great to work with, very knowledgeable no pressure and took care over every questions before, during and after the sale! This dealer has created a customer for Life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Fast Service

By DodCharger on 9/4/2018 at 7:41 PM.

I always stop in for unscheduled Service, I'm usually in and out within 90-120 minutes. Crew is always friendly and if it's warm that have several outdoor benches and areas to relax or make a phone call while waiting

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people !

By Dynodan1 on 8/23/2018 at 6:12 PM. Helped by Raphael and his crew.

I came to Glennie Thomas after being lied to by another dealership in Anaheim. Rafael help me with a deal that fitted my budget and the car I wanted. I didn't get any pressure they dealt with me very respectively Raphael and his team are great to work with. I was in and out of Finance in less than 30 minutes. overall this was a great experience at Glenn E Thomas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony got me a great price on a new Ram

By Greg on 8/22/2018 at 10:23 PM. Helped by Tony Montieth.

My family was looking for a new tow vehicle for our travel trailer. We didn't want to bust our budget and be in debt for years. Tony got us a new Ram with all the tow capacity and features we wanted for a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Mattnbree on 8/22/2018 at 7:21 PM. Helped by Brett.

We bought both of our vehicles here, one in February and one in August, and we love everything about this place. Brett is an amazing salesman who listens to what you have to say and will help you find the right vehicle for you in your price range. We had him for both sales because he was so amazing the first time. I would recommend him to anyone. We even had an issue with our first one and came back in 2 weeks later (somehow we didn't have an oil cap) and Brett fixed it right up for us, even Making sure that the entire engine got checked and cleaned. He makes this dealership worth it for our family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE, EASY PURCHASE, HIGHLY RECOMMEND

By dm00re on 8/15/2018 at 8:34 PM. Helped by Tony Monteith.

Easiest car experience I’ve ever had. Tony & Randy did an amazing job on helping me with my new purchase. Multiple family members who have purchased through them and I will definitely be recommending them to others!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Eric on 8/10/2018 at 7:19 PM. Helped by Peter, Cindy , Rafael.

All staff are great, special thanks to Peter and Rafael on sales department and cindy finance department, I really appreciate to help me and give me better price and interest on my new car

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
4   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Grand Cherokee eco diesel

By Eco diesel GC 14. on 8/8/2018 at 11:30 PM.

Great service and the 20% discount for the Diesel oil change is great. $185.00 for an oil change is getting ridiculous but to make sure the warranty is covered the extra 20% off helps. I was in and out I under an hour. Just make sure you get there at 6:30 am to be first in line.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car purchase

By Expertk on 8/4/2018 at 12:58 AM. Helped by Sonja Seaman.

It was fast and easy service. It wasn't no hassles, good customer service. Sonja was very nice and did a good job. They were fast.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An Amazing Experience

By dcasarez69 on 7/30/2018 at 3:37 AM. Helped by Sonja Seaman.

When I first arrived at the dealer someone approached me and asked if I needed help. That has never happened before to me at any other dealer I have been to. The person got me a sales person to help me out. Sonja was my sales rep & she was Amazing. I told her what kind of car I was interested in & she made it happen for me. From the time I picked my car to the time I signed all my papers was quick & easy!! The whole team was Super Friendly & Amazing.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Awful customer service

By DANM on 7/26/2018 at 12:16 AM. Helped by Cindy, Alvin.

They are dishonest. Do not trust them. They have awful service and do not care about the customer. They will tell you that financing is set to get you in house, shotgun your funding request (mine was sent to 7 different banks) and not communicate with you during the process. I was treated with utter disrespect. Take your business somewhere else because this Dodge dealership does not deserve it.

I would not recommend this dealer.