Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure to work with.

By noway on 10/11/2018 at 3:11 AM.

My dealings with Gloucester Toyota was great, and Kiana Tyler was a pleasure to work with. As a matter of fact all the personal I dealt with there were nice and very helpful. My 89 year old Mother remarked how nice all of the staff were. Keep up the good work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like family

By RedBeard93 on 10/1/2018 at 8:36 PM.

They treat you like family and give great advice. Tommy has been a family friend of mine for years but I know he would treat any other person the same as he treated me. Awesome experience all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest dealership with great cars!

By Jenn27 on 9/25/2018 at 3:10 PM.

I'm very pleased with how this dealership treated me. They were fair with prices and their cars are in great shape! Keith was my sales guy and he was very nice and knowledgeable. I highly recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless out of state purchase

By Jeff-and-Judie on 8/27/2018 at 1:36 PM.

I had never purchased a car over the Internet, let alone one over 600 miles away from home. Tommy Wheat answered my first phone call and we walked through the process together. He answered a million questions and quickly responded to emails and text messages. Judie and I love our "new to us" Jeep Wrangler Unlimited. We drove the entire way home with the top down and music playing. A sincere thank you to the entire Gloucester Toyota team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth and Professional Car Buying Experience

By Epmendoza95 on 8/27/2018 at 12:41 PM.

I came across my dream car on the cargurus website and it caught my attention from how perfect the condition of the car was. I contacted Gloucester Toyota immediately and was greeted by Anne Earman. She sent all the details to me and even provided a multiple videos of the car so I can see the car. Since I live in New York and the dealership is located in Virginia, I was able to see everything on the car before I made the trip down. Before my arrival, Tommy Wheat contacted me and was willing to pick me up from the train station even though it was a 30 minute drive and bring us to the dealership to finalize the purchase. Once I arrived, I was greeted by everyone. I saw my car and knew it was perfect. The car was in amazing condition and was even serviced before I got there. I Signed the papers and headed back up to NY in my new baby!! I highly recommend Gloucester Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience!

By TaylorJordan12 on 8/9/2018 at 12:28 AM.

Keith is a great help and has helped me get my kia and now my husband truck! I will continue to do business with him!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

From start to finish

By Fmodispaw on 8/7/2018 at 10:57 PM.

Called on a Tuesday evening around 9pm and Keith answered the phone asked him about a certain vehicle that I had seen online gave him the stock# and he said they still had it. Showed up the next morning and drove the truck and proceeded to buy the truck. Keith was very informative about the tundra and was very detailed on the purchasing of it. I would like to thank him and the finance manager for a smooth and easy transaction. I will be back when I am ready to purchase another vehicle. Thanks Floyd Modispaw

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They made it happen for me!

By taf330 on 8/1/2018 at 5:14 PM.

Cam and Keith helped me make it happen and buy my first vehicle. They were beyond helpful and assisted me every step of the way. Can’t thank them enough for hooking me up!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car!

By aaaaaa on 7/30/2018 at 2:26 PM.

Great car, dealership and salesperson. Keith Parker is very knowledgeable, able to answer all of our questions. We will be back the next time we're shopping for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great people to deal with

By Jerry Varner on 7/29/2018 at 2:41 AM.

Keith Parker is a first rate salesman. He was very patient with us and was very knowledgeable about the Rav4 we ultimately purchased. He answered all of our questions, some more than once. We got a good deal and were treated with respect throughout the process. Once we got to the Finance Office, Jeff explained all of the forms we had to sign. He showed us the options with no pressure to buy the extras. We highly recommend Gloucester Toyota in general and Keith Parker in particular..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Dllodge on 7/28/2018 at 1:21 AM.

Everyone was so nice and the process was very smooth and pleasant. The dealership had exactly the vehicle I was looking for and have heard great things about their service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally finding a great truck!

By RFoote2590 on 7/6/2018 at 8:29 PM.

After receiving a phone call to check out a 2001 Ford F-150 located at Gloucester Toyota, I arrived to be met by Keith Parker. Keith immediately filled me in on some background information on the vehicle, as well as some of his personal experience around F-150’s. I came back the following day to meet with Keith and take the truck for one last test drive. Once we decided to purchase the vehicle, Keith continued to make it a quick and easy process. I would highly recommend Gloucester Toyota and Keith Parker to anyone I knew in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Number One in Customer Service.

By nov29er on 7/4/2018 at 11:46 PM. Helped by Angus.

For over twenty years, I have either leased or owned several Toyota vehicles. Why? TOYOTA’S are one of the most RELIABLE Vehicles made. My experience with Gloucester Toyota was above and beyond, the best. My Expectation levels, were away above PAR ( Standard of Excellence) with Gloucester Toyota. In Conclusion, at Gloucester Toyota, you are treated, as one of Family, not a number.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer.

By Mfdigzie on 7/3/2018 at 3:20 AM.

My experience at Gloucester Toyota was awesome. I am a first time car buyer and working with Keith made this whole process so much easier than I anticipated. Not only did he help me figure out which vehicle would best fit my lifestyle needs but he was also there every step of the way when making financial arrangements for my vehicle of choice. I would absolutely recommend Keith and the Gloucester Toyota dealership to my family and friends. Best wishes to Keith and the rest of the team at Gloucester Toyota!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Pleastant day in Gloucester

By Mary ann 36 on 6/30/2018 at 1:17 PM.

We spent the day yesterday with James Johnson and purchased a used vehicle from him. Although the car was more expensive than we expected, it is a beautiful car. We have purchased our last several cars from Glou cester Toyota and have not been disappointed. we hope to have many good years ahead of us in this new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gloucester Toyota

By aleighkinz on 6/30/2018 at 12:06 AM.

This morning I drove into Gloucester Toyota looking for a used Tacoma and with the help of Kiana and Gary I was able to find what I was looking for at a great price! I am beyond pleased with how great the customer service was and how much they were willing to work with my price range! Kiana was extremely helpful and was very personable, she made sure I was comfortable throughout the whole buying process. I would recommend everyone go to Gloucester Toyota and when you do ask for Kiana Tyler and Gary Edmondson! Keep up the great work!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome!

By JenEddy on 6/28/2018 at 4:00 PM.

Keith was great. He made sure I was able to leave in a car that day knowing I was struggling with my insurance company and a totaled vehicle. This purchase is my second with Keith and Gloucester Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shop local!

By #Anothervan on 6/23/2018 at 7:05 PM.

This was a great car buying experience. Everyone was very friendly, helpful, and treated us with utmost respect. We appreciated their prompt attention and genuineness, from the first informational online chat to driving my new car off the lot. We highly recommend purchasing from Gloucester Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honesty and Excellence

By jsemanski on 6/22/2018 at 6:34 PM.

Keith Parker was our salesman over at Gloucester Toyota. He was honest and sincere, asked us what we were looking for, and guided us in the right direction. We took some time making the decision and Keith came in on his days off, helped us with our doubts, and made sure we were absolutely sure we got exactly what we wanted. He didn't hide any cost it breeze over anything. We knew exactly how much we we're going to pay the whole time. The financial folks at Gloucester Toyota also helped us get the best APR possible, and gave us great deals on our vehicles. They didn't need to discount the price of the cars the way they did, but even after we had settled on a price, they decided they could go lower, and did. Overall, we had nothing less than a pleasant experience in what could otherwise have been a very stressful situation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience, no pressure

By Nick2018 on 6/19/2018 at 5:50 AM.

JJ made my first experience buying a car a pleasant one. He never tried to pressure into something out of my budget or rush me in any way. He helped me work through all the options I had and had a great attitude through the whole process. If you want an easy-going, respectful salesman, he's your man.

I would recommend this dealer.