Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Response & Low Pressure

By kingvvilliam on 12/3/2018 at 10:18 PM.

Looking for a vehicle...they responded right away...very professional with low pressure We ended up deciding to wait until after the first of the year but Gloucester Toyota will be our First Choice!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Accurate and car was ready & waiting for us to test drive it

By SJz Ride on 11/22/2018 at 2:50 AM. Helped by Marcus -last name???.

Not a pushy dealership. Car description was accurate and salesperson & manager were very helpful. After we purchased car the finance manager was also very informative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience we have ever had...no joke!

By JCP on 11/17/2018 at 4:15 PM.

The staff was genuine, knowledgeable, personable and helpful. They treated us like they really cared about us and worked to exactly meet our needs. That is not the same experience we had at some of the big-box dealerships in Chesapeake. Gloucester Toyota is our dealership for all of our future vehicle needs. We are grateful to have had the good fortune to take our business there. Completely worth the drive and time spent. THANK YOU Gloucester Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most pleasant auto purchase ever!

By John on 11/8/2018 at 3:57 PM.

Best experience with purchasing a vehicle ever. Buying a vehicle has always been a headache, but Gloucester Toyota was amazing. We worked with Cecil and he made the entire process so pleasant. There was no pressure or hassle and the communication was outstanding. Staff was friendly/courteous and they went out of their way to ensure we were completely satisfied. Service after the purchase was great. They called to ensure everything with the vehicle was to my liking and provided me with the add ons I requested. Highly recommend Gloucester Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience, No BS

By Gimmy on 11/8/2018 at 3:02 PM.

This was one of the easiest car purchase ever. Great people, nice to work with. No pressure. Easy to negotiate with!! I would highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!

By mmd on 10/18/2018 at 2:13 AM.

Keith was extremely knowledgeable and pleasant. He worked very hard at getting the exact car we were looking for! He excels at customer service! We highly recommend him and the dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasure to work with.

By noway on 10/11/2018 at 3:11 AM.

My dealings with Gloucester Toyota was great, and Kiana Tyler was a pleasure to work with. As a matter of fact all the personal I dealt with there were nice and very helpful. My 89 year old Mother remarked how nice all of the staff were. Keep up the good work

I would recommend this dealer.

Overall Rating

3.5  

3   Customer Service
4   Friendliness
2   Overall Experience
5   Price

Great Deal/Shady Dealership

By kfhf20 on 10/4/2018 at 7:10 PM.

Let me start with the positive: I got a great deal, and I do love my new to me car. Now for the negative: I knew more about the car than the sales-person did, even though we showed up with an appointment to see this particular vehicle. They lied and ripped me off on my trade-in! Told me my car was in rough shape, and under valued it by several thousand dollars. Had to argue with them for several hours to get a fair price for it. That vehicle that was in such rough shape, and would need " a significant amount of reconditioning" was listed on their lot the following week with out so much a a decent washing.... for $4000 more than, which is at the high end for that vehicle in good condition. Furthermore, they were rude once they realized that we were not going to take the low-ball offer they first threw at us. Pulled out of the dealership, and realized the gas-tank was on empty. After they told my husband they were taking it to prep it and fill it up. I've never left a dealership with a car with the gas light on before. Car was Dirty There was dirt under the back hatch and went to wash it and found that there wasn't a cent of wax on the car. I spent a significant amount of time doing the cleaning and waxing of a car, that really should have been done by the dealership Even with the good deal I got, I would advise steering clear of this place, it has just left me with a bad impression.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like family

By RedBeard93 on 10/1/2018 at 8:36 PM.

They treat you like family and give great advice. Tommy has been a family friend of mine for years but I know he would treat any other person the same as he treated me. Awesome experience all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest dealership with great cars!

By Jenn27 on 9/25/2018 at 3:10 PM.

I'm very pleased with how this dealership treated me. They were fair with prices and their cars are in great shape! Keith was my sales guy and he was very nice and knowledgeable. I highly recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless out of state purchase

By Jeff-and-Judie on 8/27/2018 at 1:36 PM.

I had never purchased a car over the Internet, let alone one over 600 miles away from home. Tommy Wheat answered my first phone call and we walked through the process together. He answered a million questions and quickly responded to emails and text messages. Judie and I love our "new to us" Jeep Wrangler Unlimited. We drove the entire way home with the top down and music playing. A sincere thank you to the entire Gloucester Toyota team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth and Professional Car Buying Experience

By Epmendoza95 on 8/27/2018 at 12:41 PM.

I came across my dream car on the cargurus website and it caught my attention from how perfect the condition of the car was. I contacted Gloucester Toyota immediately and was greeted by Anne Earman. She sent all the details to me and even provided a multiple videos of the car so I can see the car. Since I live in New York and the dealership is located in Virginia, I was able to see everything on the car before I made the trip down. Before my arrival, Tommy Wheat contacted me and was willing to pick me up from the train station even though it was a 30 minute drive and bring us to the dealership to finalize the purchase. Once I arrived, I was greeted by everyone. I saw my car and knew it was perfect. The car was in amazing condition and was even serviced before I got there. I Signed the papers and headed back up to NY in my new baby!! I highly recommend Gloucester Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience!

By TaylorJordan12 on 8/9/2018 at 12:28 AM.

Keith is a great help and has helped me get my kia and now my husband truck! I will continue to do business with him!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

From start to finish

By Fmodispaw on 8/7/2018 at 10:57 PM.

Called on a Tuesday evening around 9pm and Keith answered the phone asked him about a certain vehicle that I had seen online gave him the stock# and he said they still had it. Showed up the next morning and drove the truck and proceeded to buy the truck. Keith was very informative about the tundra and was very detailed on the purchasing of it. I would like to thank him and the finance manager for a smooth and easy transaction. I will be back when I am ready to purchase another vehicle. Thanks Floyd Modispaw

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They made it happen for me!

By taf330 on 8/1/2018 at 5:14 PM.

Cam and Keith helped me make it happen and buy my first vehicle. They were beyond helpful and assisted me every step of the way. Can’t thank them enough for hooking me up!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car!

By aaaaaa on 7/30/2018 at 2:26 PM.

Great car, dealership and salesperson. Keith Parker is very knowledgeable, able to answer all of our questions. We will be back the next time we're shopping for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great people to deal with

By Jerry Varner on 7/29/2018 at 2:41 AM.

Keith Parker is a first rate salesman. He was very patient with us and was very knowledgeable about the Rav4 we ultimately purchased. He answered all of our questions, some more than once. We got a good deal and were treated with respect throughout the process. Once we got to the Finance Office, Jeff explained all of the forms we had to sign. He showed us the options with no pressure to buy the extras. We highly recommend Gloucester Toyota in general and Keith Parker in particular..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Dllodge on 7/28/2018 at 1:21 AM.

Everyone was so nice and the process was very smooth and pleasant. The dealership had exactly the vehicle I was looking for and have heard great things about their service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finally finding a great truck!

By RFoote2590 on 7/6/2018 at 8:29 PM.

After receiving a phone call to check out a 2001 Ford F-150 located at Gloucester Toyota, I arrived to be met by Keith Parker. Keith immediately filled me in on some background information on the vehicle, as well as some of his personal experience around F-150’s. I came back the following day to meet with Keith and take the truck for one last test drive. Once we decided to purchase the vehicle, Keith continued to make it a quick and easy process. I would highly recommend Gloucester Toyota and Keith Parker to anyone I knew in the market for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Number One in Customer Service.

By nov29er on 7/4/2018 at 11:46 PM. Helped by Angus.

For over twenty years, I have either leased or owned several Toyota vehicles. Why? TOYOTA’S are one of the most RELIABLE Vehicles made. My experience with Gloucester Toyota was above and beyond, the best. My Expectation levels, were away above PAR ( Standard of Excellence) with Gloucester Toyota. In Conclusion, at Gloucester Toyota, you are treated, as one of Family, not a number.

I would recommend this dealer.