Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.4  
Service
4.2  

Dealer Reviews

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Overall Rating

3.0  

4   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Lacks the ambition to diagnose more difficult repairs

By ProCarGuyEdmonton on 8/21/2019 at 3:29 AM.

To put a long story short, I don't have faith in the technicians at this dealership nor their management to escalate issues as required at actually resolve issues. If you have anything other than easy known fixes, this is not the dealer to go to since they will not put in any effort to actually run a proper diagnostics to actually get to the bottom of the problem, at least now when under warranty. This might be a different story when performing repairs outside of warranty since they can charge all their diagnostic hours to the customer. I can make this statement because I have an issue with my vehicle that many other dealerships in Canada and the USA are working hard to fix under warranty for other customers, but Go Kia is one of the dealers that just calls the issue "normal" when they are well aware of the problem and have acknowledged that it exists. I don't know why other dealers will work so hard and go the extra mile for their customers to fix issues like these, but Go Kia South will not. If I had any form of resolution, I would be writing a five star review right now, it just really sucks buying a poor quality new car with a 5 year warranty, and you can't get problems fixed, making the warranty feel rather useless. I wouldn't be paying monthly for a used car, just saying.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Con artists

By DeputyDawg69 on 6/23/2019 at 11:49 PM. Helped by Jordan.

wanted to give less than one star. This place is dishonest. Bunch of con artists. I got tricked into making a $1,000 security deposit to secure the deal which I thought would be refunded when the deal was finalized on a new car purchase I can't get them to refund it. They don't have email addresses to contact them and they don't call back. I went against my instincts, was going to walk out after the first hour negotiating the deal but made a huge mistake trusting these guys.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Twice Burnt Terrible

By Tom. C on 6/21/2019 at 4:46 PM. Helped by Mo, Tawny,.

Update! No time to fix the problems they created. Was told they could get me in next week and addressed me as "Adolf". probably because I complained. How rude is that and dis respectful. Here is their exact text: (Hi Adolf, sorry for getting back to you late, we were really busy today. I spoke to a technician and he said there's not a way to turn on or off the sensors so we'll need it for further diagnosis. When works for you? I can book you in in the morning when I get back : We are looking into next week.) I have now been able to get it fixed by a different dealership that took me in right away and addressed the problems without issues. We have had previous issues with Kia Dealerships in the past. My wife was dead against buying another Kia due to the shady dealings and terrible service we had been subject too in the past. I assured her that it was different and things would be all fine. Well do I have egg on my face! Big Time!!! First lets go to the process for buying this vehicle. When we were quoted the price for our new Kia the trade in value of my trade was stated and the buy out from the bank was 26650.00. When the deal was completed the buy out they paid to ford was only 26200.00. The 450.00 dollars difference was never passed on to us. Secondly, remember to check everything, every option, every detail because you will be caught with your pants down. Vehicle states it has a towing package, told the sales person we want the V6 because we will be towing a small trailer. Guess what picked up the vehicle and no hitch but i could get one install for 700.00. The other trick is too leave the rails for the rook rack in the vehicle when you test drive it, makes it look like they come with the vehicle, guess what they dont. They dont tell you that this vehicle we bought has delay issues with the 8 speed transmission. However you have to find out on the internet by yourself. The windshield wipers were terrible however no matter what, we had to pay to get them changed. Went in for the first service found out that my goldcard with goauto is not transferable, sales people and finance knew we had that gold card never mentioned it at all, also never offered us a new one for the new vehicle. However, payments have continued to be withdrawn from our account for a vehicle they own now, my trade in. Also, now that I was not informed about the goldcard the windshields are not covered and they wanted 400.00 for a new windshield that just cracked from one side to the other. Less than 4000KM. On top of that I picked up my vehicle from the service department which was also in for sensor problems and when I left the dealership after they sending me a video that all was ok with the sensors. Guess what not a single one of them were working. Nil and none. Well I have been listening to "I TOLD YOU SO" another lesson learned.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rheanne lessard

By Michelle on 5/14/2019 at 10:13 PM. Helped by Curtis.

Rheanne Lessard went above and beyond to help us get the car we wanted. So did Curtis in financing. They made it easy even with some glitches they are truly professional

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Hidden Damage, No Communication

By AZ on 4/23/2019 at 4:38 AM.

Purchased a used Cadillac SRX through this location, and hidden damage began emerging in the tailgate after this last winter. After calling the dealership and speaking to an individual named Graeme, I was told the file for the vehicle would be looked into and that they would get back to me. Shorty thereafter I forwarded pictures of the damage and a bit of information from a body shop that assessed the damage and agreed that body damage had been cheaply patched over and then resold. After the initial phone call with Graeme, there has been zero communication from the dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

General Manager is a liar who defines misrepresentation.

By Kene on 4/21/2019 at 6:49 AM.

The general manager of this car dealer is a coward with little man syndrome terrible experience will never go back for anything. Refused to acknowledge the problem just brags about how powerful he is.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By j.ppaterson on 4/2/2019 at 3:37 AM. Helped by Anthony Adeniken.

Ive bought many vehicles. This purchase was by far the BEST and EASIEST experience ive ever had. Exceeded my expectations of finding me a vehicle that met my every and exact need. If you need a vehicle go see Anthony Adeniken at Kia South

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience until we got to the financing department

By Elisse on 3/30/2019 at 12:31 AM. Helped by Anoop, Curtis and Kelvin.

We had a great experience with the salesperson Anoop and the manager Jordan was also very good. Until we had to see Kelvin in the financing department and then seemed to get “a bit of a run around so to speak” and left us asking questions about why this is taking so long to get approved. The delays seemed to continue over the next couple of days. We never ended up signing the papers for the financing until 3 days after we agreed to purchase the vehicle. We ended up signing the papers with Curtis and there were no problems, we were in and out in a short time. Kelvin was very nice but we have never experienced such delays before when buying a new vehicle. In the past we were approved and papers signed the same day and back the next day to pick up the vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE

By ROBERT12 on 3/28/2019 at 5:58 PM. Helped by MIKE RILEY.

VERY FRIENDLY! EASY PROCESS COMING TO A DEAL. WOULD RECOMMEND TO FRIENDS AND FAMILY. THANK YOU TO MIKE RILEY AND THE STAFF FOR THE GREAT SERVICE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Judy and Frank!

By Grammy J. on 3/25/2019 at 10:52 PM.

We truly appreciated Sharise's experience and genuine concern for what our needs were. The Manager; Jordan was professional and treated us with great respect. I would highly recommend this team to anyone shopping for a used vehicle today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3rd time purchase from Steve.

By CHANG YONGMIN on 3/25/2019 at 9:45 PM. Helped by Steve Suh.

I purchased the vehicle from Steve GO KIA SOUTH. WHENEVER MY EXPERIENCE WITH STEVE WAS AWESOME. THIS TIME ALSO SAME THING. IN THIS TIME JAY IN FINANCE OFFICE WAS ALSO FANTASITIC. THANK YOU GUYS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Hollowayk2 on 3/23/2019 at 3:31 AM. Helped by Anthony.

My salesman anthony was very hospitable and made sure I understood everything I was signing up for. He was very nice and helpful. Always made sure I was comfortable with everything. All and all great experience everyone there was awesome

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service. Great experience!

By Raynafrank on 3/23/2019 at 7:13 PM. Helped by Liam.

We had a great experience purchasing our new truck. We would definitely recommend Go Kia for your new vehicle purchase. Thank you so much Liam and Megan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd purchase vehicle from this dealership.

By KIM YOUNGPIL on 3/20/2019 at 9:37 PM. Helped by STEVE SUH.

I PURCHASED 2ND VEHICLE FROM THIS DEALERSHIP. STEVE IS ALWAYS NICE TO ME. THIS TIME I BOUGHT A USED VEHICLE BUT EXPERIENCE IS SAME AS A NEW CAR. LOVE STEVE AND THIS DEALERSHIP.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a used Vehicle

By Bob 42 on 3/8/2019 at 6:49 PM. Helped by Garfield Parke.

I had purchased a used vehicle from Go Kia early January I decided I wanted more safety options and wanted to exchange to a different vehicle. This was taking more time to accomplish than expected. I approached the General Manager Ken Matsuba he listened ,apologized for the delay and than in less than a day refunded my original purchase and found the exact vehicle I wanted.Great service much more than expected. wonderful experience. Bob

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

go kid south

By Lisa Vincent on 3/5/2019 at 7:19 PM.

Go Kia South , has been a bet pleasant experience for us to get a new van. Rhiannon and Sharise have been ver professional in conducting the sale of our preferred vehicle . Other staff has been helpful as well. I can only recommend getting a vehicle at this location

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Kia Sorento

By Mo on 2/8/2019 at 1:31 AM.

Kyle and his team were very helpful. The process of finding the right car and buying it went very smoothly. Kyle made sure my concerns were addressed and that i’m getting the information I need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good experience

By JOE Ripoll on 2/6/2019 at 3:40 AM. Helped by Matt, Mark..

We bought a used vehicle here,and were treated very well. We got a fair price for the vehicle,and all my concerns were promptly addressed before we finalized our purchase. Raj, Mark and Matt where very professional,polite & respectful. All around,a great buying experience.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Integrity

By Manpreet Kaur on 2/5/2019 at 8:42 PM. Helped by Garfield Parke.

Bought a Kia Sportage and got to know from auto trader. The sales person was very helpful and nice and well educated about the car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Spark on 1/30/2019 at 10:42 PM.

Purchase went very well. Picked me up so could drive my new vehicle home. Set me up and assisted with everything needed to drive it.

I would recommend this dealer.