Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
4.4  
Overall Experience
3.7  
Price
3.7  
Quality of Work
3.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Customer Service

By crabalocker00 on 6/26/2017 at 12:29 PM. Helped by Chris Barany.

I had an outstanding experience with Service Manager Chris Barany. I brought in my SUV with a check engine light and an exhaust leak. Chris went above and beyond to diagnose the problem quickly and get my car back on the road. Throughout the whole process, Chris and the Gold Coast staff treated me like family. I will definitely continue bringing my car back to Gold Coast for all of my service needs!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

lied about the warranty and refused to honor it.

By fredblumberg on 6/3/2017 at 4:14 AM. Helped by Ron McNeal Robert bob Foster.

If you buy a used car at full price and it has a dealer "PLATINUM" warranty of 6 months and they sell you an extended warranty the extended warranty (Which Is Truly Only An Extended Service Contract With another Entity and Separate From The Sale) it starts after the dealer warranty expires. The purchased warranty by no means supersedes the dealerships responsibility to honor their own warranty that came with the auto. The Magneson Moss act of congress 2006 covers this explicitly under Service contracts and Implied warranty being two separate items, either of which has nothing to do with the other. When we purchased the new/used car at GOLD COAST CADILLAC we were asked if we wanted the extended warranty were told that we could cancel it at any time, (60 days no charge) the car we purchased had a "platinum warranty " on it 6 months or 6000 miles so after us being at the dealership for 4 hours already, tired and hungry with dogs waiting at home, we said yes... and called the next day to verify the "Platinum Warranty" have the sales mans voice on tape stating yes its in your glove box paperwork and file...With the trade in plus a $3000 down payment and a $30499 purchase, nothing not even acknowledgement of the automatic warranty as stated on the window sticker. So we cancelled the extended warranty on Friday and now we have oil all over the driveway...but we have the "platinum warranty" issued by the dealership. I had expected, the extended warranty to be added on to the end of the dealers warranty, No, according to them, they cancelled the dealer warranty cause I bought the extended warranty.(service contract).. I didnt hear any of this at point of sale, wasn't told this or anything about these 'facts', I even have the salesman Bob Foster on my answering machine saying no no you've got the Platinum warranty just look in your file we gave the paperwork to you, the day of the sale. I still have paperwork and the door signage and screen shots of Dealer warranty. NJ Law says specifically that there is an implied warranty, and you get that no matter what, unless you sign papers saying bought AS IS. no, I did not purchase as is! Today though all of a sudden I have no warranty cause I cancelled the big sale. a service contract at $3675 for 3 years or 36000 miles with a $200 deductible. This was supposed to be added on at the end of the Platinum warranty that came with the purchase of the car. So now they're telling me that the oil leak isn't caused by a gasket problem and I have to pay for all repairs ( They have NOT looked at the car yet to see this is all over the phone and this could be as simple as an oil plug not in all the way, an oil filter not tightened properly or a pcv blow by situation where the crankcase is overfilled ),but I got don't bring it here, not our problem, bring it to your Audi dealer! .....I've had the car for 27 days 23 days while they repaired the a/c.... and they are lying through their teeth at me cause they've no idea what an implied warranty or the platinum warranty on the car entitles me to, Or maybe they do! GOLD COAST is leaving me without recourse but to bring it to the Audi dealer and or fix it myself. Good luck this was my second purchase from them and more then likely my LAST!~

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Royalty

By Vinny V on 3/25/2017 at 4:54 PM.

This is my 2nd purchase of my Cadillac (used) and by far after dealing with lesterglenn Hyundai there's no going back Mr.Ryan Hills is by far the top notch sales associate professional I've worked with no pressure works with you to get it done &when I pull in for service they address me as welcome back Mr.Vazzana how is the family need I say more

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

New car purchase

By Sassy63 on 3/7/2017 at 1:33 PM. Helped by Ryan Hills and Steve Hall.

It was a quick and painless experience. Mr Hills and Mr Hall located a vehicle with all the requirements. Mr Hall ran the numbers and it was a fine deal.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wrecked Vehicle

By Wallace Dennis on 7/10/2016 at 2:49 PM. Helped by E.J.Wright, Jamie Martin, Jordan Franklin, Paul R. Zoccoli, and Keith Harvey..

On February 4,2016 I brought my car in for service on a warranty issue at Gold Coast Cadillac in Oakhurst, New Jersey. They fixed the car and while being test driven the technician got into an accident with my car causing substantial damage. I don't want the car and I was told I could exchange my car for another car. I have a 2012 Cadillac SRX 4x4 Luxury Edition that I just bought Gold Coast Cadillac back in August 2015. As of July 10,2016 they have yet to keep their word and exchange my car for another 2012 Cadillac SRX 4x4 Luxury Edition. The management has been of no help at all in getting my issue resolved in my favor. They are the worst in customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only and best salesmen I would deal with

By Thomas on 5/30/2016 at 7:01 PM. Helped by The man ....Ron Mc neal.

I bought 2 vehicles from Ron Mc Neal. He is the only one I would ever deal with.he is the real deal ....excellent, professional ,down to earth

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

I guess my loyalty as a customer just does not matter!!

By Rvesce on 5/27/2016 at 4:31 PM. Helped by David Hyman.

My current lease on my XTS is up on Aug. 1,2016. It is the fourth vehicle I have happily leased from Gold Coast. Unfortunately that did not matter to the Sales Manager Dave who responded to me when I told him this as I was beginning to negotiate a new lease agreement. His response to me when I stated that this will be the fifth vehicle I am leasing from you was ," So what". As if who cares that you have come back year after year. Well I have not done anything yet .but rest assured it will not be a deal with GOLD COAST! I also tell anyone who listens what were once tolerable inconveniences that I overlooked I in the past are actually a snobbish attitude towards clients that just don't seem to matter!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By caddylacky on 3/25/2016 at 12:53 PM. Helped by George Zeigler.

George Zeigler is a caring salesmen. He takes the time to completely explain all the qualities you need to make an educated purchase, as well as to put you into the car you want that will meet your needs. Gold Coast has certified low mileage used cars and their office staff expedites the transaction and services needed to deliver your car on time, if not sooner.... And, they supply quality loaner vehicles to make your service experience positive. I'm definitely going back for my next car to Gold Coast Cadillac of Oakhurst, NJ and asking for George.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experence

By K Harveille on 1/9/2016 at 7:59 PM. Helped by Al Deronde and Jamie Martin.

The transaction was quick and easy. Salesperson Al Deronde and Manager Jamie Martin made the experience quick and hassle free. Was referred to the dealership by a friend and will recommend to my friends and family in the future.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Quality of Work

Beware dealing with this dealership and their robocalls

By NJRonbo on 10/5/2015 at 5:09 PM. Helped by Steve Stigliano.

Have been a customer of Gold Coast Cadillac for almost a decade. Have leased three Cadillac vehicles during that time. I ultimately left because this dealership ceased treating their customers like people. One of the biggest problems I had was that I was getting recorded "robocalls" at all times of the day, several times each month. These calls would remind me of service appointments, special dealership deals, or wanting feedback on a recent visit. When you buy such a prestigious vehicle as a Cadillac, you would think that the dealership would treat you like an individual and not barrage you with recordings to your home. What happened to actual people calling other people to discuss appointments and opinions? I called the dealership and asked them to remove me from their phone list. I got a very nasty response from the woman that answers the calls at the front desk. She never removed my number as I requested. Since then, I have left Gold Coast and moved over to the Lincoln brand. Even though I am no longer a customer of Gold Coast, I still get robocalls to my home. The General Manager of Gold Coast, Steve Stigliano, is very much aware of the situation and despite promising to "make things good" he has not corrected the problem. My number is in their database and they continue to harass me with robocalls with one coming as recently as yesterday. This type of impersonal service has convinced me that I no longer want to deal with this dealership. If they can't handle their daily communications to their customers with a live person, then they don't deserve my business. Even when they brought on a new salesperson, they contacted me with a recording rather than that new individual contacting me in person. What the xxxx?! I don't know how to get off their calling list so I can stop being harassed by their frequent phone calls.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bob Foster and Keith were great!

By family guy on 9/29/2015 at 4:24 PM. Helped by Bob Foster.

We have bought cars through the years, and inevitably the same thing always happens: 1) Lack of transparency on the deal - always leaving you wondering if you overpaid 2) Disappearing dealers - as soon as the paperwork is signed, it's clear you have no leverage.and they are no longer interested in you other than your getting off their lot. 3) High pressure - not giving you time to think about all that's being thrown at you 4) Lowballing of your trade in - leaving you with no idea where the number comes from 5) Looooooonnnngggg periods of sitting at the desk while the salesman disappears into some smoke filled room to contemplate your latest request and come back with something higher.... This dealership is the first time I've had such a GREAT experience. (Thus it is also the first time I have ever written an online review.) Here is what made it great: 1) Bob was very patient with us as we looked at car, after car, after car....in the lot. 2) Keith (who was appraising the old car) gave me the good and the bad of the cars in the lot and made me feel like he understood our situation completely; why we were trading, what we were looking for, etc... 3) In negotiations, they showed me what they paid for the car I was buying and what each of the last 5 cars similar to mine were sold for at auction. It made me comfortable that my trade in was being evaluated fairly and that my price wasn't being excessively marked up. (We bought used). 4) When we got to a final point in the deal - there was no "if I make this last concession, do we have a deal?". Instead it was, "OK - I'll do this - but it's as far as I can go. I'll leave you two with time to talk it over". 5) AFTER the deal was signed, Bob was still there! We were missing a couple things (like a remote control for the DVD player, and he scoured the lot and found one). He did this 2 or 3 times AFTER we had signed! I've recommended this dealership to no less than 5 people since we left. I'll find a way to buy my next car there too. It was just better than any other experience I've had buying a car.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Inattentive Sales, Sold Faulty Vehicle, Incompetent Service

By scarletrogue on 8/27/2015 at 8:07 PM. Helped by Art, Jordan, Sales Manager, Service Director.

Should have checked Yelp before buying at Gold Coast Cadillac. Five one-star ratings-now six- out of thirteen. When there are many one star and several five star, that means the dealership is doing damage control by having people post positive reviews in order to manage their reputation. This is the car dealership that gives dealerships a bad name. My bad. Fancy facilties and pretentions means nothing. My experience and issues: First and foremost, was sold a vehicle off the lot with drivetrain/transmission issues. Sales Experience: Saw a used Ford Edge online at a decent market-internet price of $10,495-marked down from $14,995. The vehicle is not certified and did not come with a warranty, at least, without purchasing an after-market one that Gold Coast pushes. Vehicle is clean and in good condition. Transaction took over two hours, and it was a cash transaction. I also traded a Jeep Liberty at $1500-$2000 below market value, which will likely be sold at auction for $4000-$5000 (I donated a previous Jeep and received a $4600 credit for a vehicle with 60,000 more miles and worse shape) but, justed wanted to faciltate this transaction and make it as painless as possible. In a total rookie scenario, another Gold Coast salesman showed my car, test-riding it with other buyers as I was signing the papers! I mentioned it in to my salesman Jordan in front of the other salesman and asked them to refrain until our transaction was completed. No dice. The other salesman continued to show the vehicle throughout my transaction until nearly done, 40 minutes later. My salesman Jordan, at Gold Coast for three months-(and showed it) though he was nice enough, only apologized near the end of my transaction-too little, too late. Placing a "sold' sign in the window early on, and if need be, removed later, would be appropriate. How a dealership can demonstrate unprofessional execution of a sale, totally unaware of their surroundings and appropriate behavior is astounding. Nonetheless, I was willing to overlook poor execution. Post Sales Experience: Most importantly, the vehicle has transmission issues. Test driving the vehicle, Jordan pulled the vehicle perpendicular to, and not into parking space. Test driving was done driving forward only. After leaving the dealership and using reverse, the transmission loudly bangs into reverse from park, and slips from 'drive' into reverse. I called Gold Coast before I arrived home to make them aware of the situation. Jordan did not seem surprised and did not ask any questions about what happened or if I wanted to bring the vehicle back to have it checked. Nothing. I sent follow up emails that night to the internet manager, sales manager and Jordan asking to inspect the vehicle. A couple days later, I was contacted and set up an appointment to have the vehicle inspected. In the meantime, I checked online regarding this issue with the Edge. The problem with the transmission is rampant. Pages of complaints on various automotive forums, causes ranging from sensors to Transfer case (PTU) issues.. Service Experience: Brought the vehicle in, service dept was pretty efficient, and gave me a loaner. I returned the loaner washed, vaccumed and with more gas then I received it. After six days, I got the car back, a sensor replaced. Trans still bangs into reverse and hesitates while the engine revs and does not move into reverse gear. I scheduled an appointment online for today. Test drove the vehicle with a tech and verified the issue. After a lot of service, sales and manager-types going back and forth with each other, their genius assessment was that the banging into reverse and not engaging into reverse gear is normal. Um, I'm no mechanic, but, that's never normal under any circumstance. And, it's a cliched', bogus response by dealerships looking to avoid culpability, and added expense, to claim that a problem is "normal". Their staff; Art in service, a service manager, sales manager, and lord knows who else, punted and blamed Ford. They allege they sent the vehicle to Ford, and said this behavior is normal ,and, if Ford states it's normal, that's it. There's nothing they can do. But hey, if I wanted to buy a service contract..........­Shady. They already made approx $4000-$5000 in profit on this transaction and are greedy for more. And, get this: Their final suggestion was to advise me to drive the vehicle a few more days because sensors need to "adjust to my style of driving, and then call them back if issues persist. That is laughable.Buyer Beware. All a customer wants from a local business is a fair deal, good service and to feel good about their purchase. In my business, I happily refund if a product disappoints a customer, and never hide behind protocol, even if it means making no profit on the transaction. I will call back in three days when the trans does not magically fix itself. If Gold Coast steps up and fixes the problem, I would happily edit this well-deserved review and avoid escalation. I don't see it happening, though. UPDATE: A follow up on Gold Coast. They become more incompetent by the minute. Called back the service department today as requested by them to inform them of the status of my faulty drivetrain, and if resolved itself. Which of course, it didn't. The woman that answered the phone was completely confused, unhelpful and didn't even try to listen or understand after I explained the reason for my follow-up-twice. "I don't know anything about that". Here's a hint to people in the service business on how to properly deliver customer service: "Let me see if I can help you with that". What is your telephone number? Your name? Okay. I see you were in twice this past week. Let me put you in touch with the service director". Clueless and bad listening skills are not attributes of a good service team. Embarrassing. Oh yes, sent an email to the sales manager and service director early this morning asking where we are moving forward; no response. Stay away. Consumers deserve better

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Cracked Windshield While In For Service

By jimfar123 on 4/19/2015 at 3:27 AM. Helped by Service Manager - Steve S.

Been a loyal customer of Gold Coast Cadillac. Have bought a car twice from them. Year before last and back in October. Bought car in today 4-17-2015 to have them look at a rattling noise on rear passenger side. I come back and pick up car and to my surprise their is a 8"-10" vertical crack on passenger side of the windshield. Called them right back and told them and was told to come back so they can look at it. Service person also said he would check to see if it was noted on paperwork when tech did a walk around. Supposedly nothing there cause didn't say there was. Service manager came out to look at it and he said " oh that was there this morning when we did ride along to hear noise car was making". I know very well there was no vertical crack of that size on my windshield because I am a stickler for things like that and would have noticed it especially since it's very noticeable. Service manager came across rude didn't want to hear it being anything to do with them. So now I have to pay a deductible to my insurance company to have this repaired. Very poor business practices and I will make sure to tell this story to as many people as I can to let them know they are not to be trusted w your car when dropped off with them. So besides the out of pocket expense they are calling me a liar. Wouldn't recommend them to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership in Tri-State Area

By Elina Duranovskai on 1/29/2015 at 4:46 PM. Helped by Bob Foster.

I want to take this opportunity and give proper assessment to this dealership for handling my recent purchase of 2015 Cadillac Platinum ESV. I stared looking for this vehicle in September 2014 immediately after receiving an email from Cadillac notifying of the release of Platinum edition. I spoke to every dealership within 150 mile radius of the delivery location. Dealerships provided different and usually conflicting information regarding availability and features of the car. After I spoke with customer service at Cadillac call center, I felt confident proceeding with the purchase from Gold Coast due to precise information, correct timing and its salesperson, Bob Foster, was the only person who was able to provide pricing. I placed an order by giving a small deposit via credit card. Bob Foster continuously provided me with updates on the order, until finally I got an email from him advising that my car was heading to the dealership. Upon arrival, the transaction has handled within 2 business day and my car was delivered complimentary to the desired destination. At the end of the day all dealerships sell the same cars, however if you want fast, reliable, honest service I highly recommend this dealership. I also want to say a special thank you to Bob, for answering 100+ questions, for not pushing the sale, for staying on top of my order, for sharing information regarding incentives, for taking my calls late at night, for going an extra mile to need my ever changing needs. The level of service exceeded all of my expectations, and Bob’s dedication and commitment have no precedent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 car deal

By Jla29 on 6/25/2014 at 8:51 PM. Helped by Ryan Hills, Steve Stigliano.

I originally bought a used Yukon Denali from Ryan and the dealership a few years ago. I was impressed with the friendliness and enjoyed the hospitality of staff then and was even more impressed this time around. My father and I went other places to do a two car deal and no one was able to come close. I ended up trading in that Yukon Denali for a 2014 CTS and my dad traded his 2012 CTS for a 2014 XTS. Steve and Ryan gave me the no bull pricing and made it very easy to understand what BS other dealerships were doing and I am very appreciative of that. They worked with me in order to make this two car deal work for the both of us. I shopped here in the past and will guarantee my father and I business in the future. Next up, Moms time for a new car and I can tell you they will be receiving that business as well.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

My salesman and the service coordinator were extremely...

By god1232 on 1/9/2014 at 11:10 PM. Helped by Ryan, Dan.

My salesman and the service coordinator were extremely nice and I believe really want people to be satisfied. That's the positive. The negative is the car I bought is a P.O.S. I did all the typical online research before considering a Cadillac SRX. The price was fair and they didnt seem to have a lot of problems. The bad...... I have never had a car with 3rd row seats and did not know to the best way to check for them is to see if there are 3rd row seat belts. I asked the salesmen if the storage compartment that is shaped like a seat was 3rd row seating and he said yes. I also made the mistake of not test driving it under the conditions that I normally drive because I was in an accident the day before an a little shaken up. I will say that that is my fault for not doing the necessary due dalliance. However when purchasing a car from a reputable dealer, I feel the average person would expect a decent car. The first thing I noticed was the windshield made noise, I took it back and they "fixed" it. I was happy until I took it on the highway the next day, and the windshield was still making a vibrating noise that sounded like the tire that blew out of the car I had recently been in an accident in, so I took it back. The belts were starting to go too and they were kind enough fix them and "re-fix" the windshield. The windshield still makes noise. At this point I have owed the car about three weeks and the dealer has had it in there service center about the same amount of days I've been able to drive it. I took it back the same day it was "fixed" and they said they would take it in again in a few days. I inquired about trading it and the offered to look into that too. In waiting to take it back I hear new noises every time I get it the car, there is a vibration coming from the dash, I can feel every bump in the road, and it makes noises that sound like my father's old van that had a bent axle and a broken muffler. I hate this car, it is a 14k mistake. I never want to get in another Cadillac again and probably won't deal with this dealer after the car's fixed and I can get rid of it.

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Nov 2nd 2013 I purchased a Honda Fit from Gold Coast...

By Len9992003 on 11/27/2013 at 10:51 PM. Helped by Chris Foster.

Nov 2nd 2013 I purchased a Honda Fit from Gold Coast Caddy and was very happy with my experience. The salesperson Chris Foster was great to deal with, no games at all, price was quite fair, and within 2 hours I was actually off and driving my, new to me, honda. BTW when I went to test drive the car the battery was dead (someone had left a light on or something) and before I took final owership they put in a new battery without asking. That impressed me. Wish I had known the experience would have been this easy, I would have purchased long ago as my car was quite beat. Note: If you are buying used from Gold Coast recommend watching the internet prices. Over time they had reduced the price of mine which showed it to be a good price before I walked onto the lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased my 2014 Cadillac ATS 2.0 from Ron on Saturday...

By blackcaddy on 11/18/2013 at 3:27 PM. Helped by Ronald McNeal.

I purchased my 2014 Cadillac ATS 2.0 from Ron on Saturday after being recommended to this dealership /salesman from my grandson who purchased his CTS from him a few months ago. From start to finish this transaction went as smooth as possible and was hassle free. I would go purchase another vehicle from this dealership in a heartbeat !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had the best experience at Gold Coast Cadillac! Joe...

By Clara24 on 10/24/2013 at 11:28 PM. Helped by Joe Wall.

I had the best experience at Gold Coast Cadillac! Joe Wall is fantastic and ensured my satisfaction. He took care of every detail from the purchase of my vehicle to paperwork. The team at Gold Coast were warm and inviting and I did not feel pressured to purchase a vehicle. I would highly recommend this dealership to all my friends and family. Thank you Gold Coast!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I stopped by after a car event on a saturday morning , I...

By 6spdg37s on 8/17/2013 at 9:28 PM. Helped by Ron Mcneal.

I stopped by after a car event on a saturday morning , I was "window shopping" so to speak , Ron introduced himself to me we began talking , I wanted to see if it was feasible to trade in my car with a huge monthly payment for something more reasonably priced. In one week from meeting Ron , himself as well as with the help of the managers was able to buy my car out and put me in a new 13 cadillac cts for a great monthly payment. No games , no BS , straightforward and professional employees and managers. I have had lots of experiences with car dealers both positive and negative and this was one of my top experiences. I would recommend Gold Coast Cadillac and Ron to anyone. In fact, already recommended him to my grandfather for when his lease ends.

I would recommend this dealer.