Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just bought our second used car from Good Guys!

By Pamela on 11/4/2017 at 8:30 PM. Helped by Jason McCormick, Brian, wish I could remember everyone else's names!.

We have been bringing our cars for repairs to Good Guys in Southington for years, and have just bought our second vehicle from them. From the beginning they have been polite, knowledgeable and trustworthy. We first bought a Chevy Silverado truck, and now my dream car, a Buick Enclave. An issue developed on the Enclave due to the intense rain we recently had, and they corrected it right away. Jason has always given us great advice and great deals. Their mechanic Brian, will keep working on an issue until it's fixed, and we've had some doozies on one of our Volvos. We have recommended them to our friends who are now taking their cars there. They all go out of their way to accomodate our schedules. We're happy repeat customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not Just Good In Name Only

By Corey B on 11/22/2016 at 2:34 PM. Helped by Jason, Adam.

Working in the automotive field myself, as a parts professional, I get to deal with a wide variety of dealerships and repair facilities. When it comes to either buying or repairing your vehicle, there is no one else I would go to in the area. They always pride themselves on using quality products for all of their vehicles, even if that means not using my own from time to time. When it came time for me to buy, there was no doubt in my mind of where I'd go. There's a couple dozen of dealerships on that road and I drove past every single one to have Jason locate a car for me, it wasn't even one he had on the lot. I waited maybe a week at the most for Adam and Jay to find just what I was looking for. I would not hesitate to go back there to buy another vehicle when I get tired of this one. They have never steered me wrong, and I don't think they ever will.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WARNING TO ALL - DON’T GO TO JASON MCCORMICK AND GOOD GUYS

By L.C.M on 10/9/2016 at 5:38 PM. Helped by Jason McCormick ; Dean.

WARNING TO ALL -  DON’T GO TO JASON MCCORMICK AND GOOD GUYS AUTOHOUSE;  CAR WAS RUINED!!   COMPLAINT against Jason McCormick  Good Guys Auto House ,INC. in Southington, CT.   Been a happy loyal customer of Good Guys Auto House, INC. in Southington, CT. for over 7 years   When picking my car up on a Friday evening  after a major  +$1,750.00  repair bill.   The car was properly repaired  -  however  I noticed a strange substance on the hood of the car.   A substance had been smeared on  the car’s hood directly on the center of the car’s hood. Over the weekend, I tried to wash the substance off the car, but noted that the substance was eating away the paint off my car’s hood.   Took the car to a professional auto body shop  to evaluate the damage to the hood.   Initially  the professional auto body shop wanted to try to  buff the substance off, it did not come off and  it was determined the substance needed to be tested.   After testing the substance, it was determined to be brake fluid  smeared on the hood with a rag.   The only solution, was to have the hood painted. The brake fluid was eating away the paint and going into the primer on the hood.   I called Jason McCormick  at Good Guys  Auto House and complained  that I felt the car’s hood was intentionally ruined with brake fluid.   He, mentioned to me to  return the car to the shop to be evaluated.   I told him I, NO LONGER  had faith and trust in his shop, for Good Guys Auto house to keep my car safe and not further ruin my car. To was  a disappointing end to 7 years of being a loyal customer.   Asked for him to cover the damages to the car. He refused and was rude on the phone and in a  phone conversation with  me. Further, his Service manager Dean, was rude in a phone conversations with me.   A very HOSTILE atmosphere at  Good Guys Auto House in Southington, CT. towards me. With this HOSTILE atmosphere, I would never return my car to their shop or allow the car to be looked at by them. I have LOST complete trust in them towards me. In other words : I felt TARGETED by Jason McCormick  and  Good Auto house  and my car had a Bulls Eye on it!   I told Jason McCormick  I had documentation from a professional Auto Body Shop detailing the damage and the tested substance found smeared on the hood.   Furthermore, the professional auto body shop that evaluated  the car, mentioned to me to NEVER bring my car back to Jason McCormick Good Guys Auto House, because they were astonished at the damage to the car. Never heard or seen a repair shop, ruining someone’s car for no reason.   I have documentation  showing the damage to the car’s hood was done, while at their shop.

I would not recommend this dealer.