Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service at Goodson

By MSClient on 9/19/2019 at 8:50 PM.

Pleased with the service but I don't have 25 more words to express so this is it. This is why I hate reviewing. I don't mind saying things are good, but to make me specify 25 words makes me not review again.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Tire and battery replaced under warranty. Oil change

By Boss on 9/13/2019 at 8:42 PM.

Eric properly and promptly greeted me as he meet me before I could get out of the vehicle. He kept me informed about my service and estimated repair time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very smooth

By Roxgamez on 8/30/2019 at 4:06 PM.

They were able to get me in without an appointment. It did not take long and employees were friendly. It was very easy to communicate with my advisor, he was straight and to the point.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience. Dane is the best!

By Craig C on 8/28/2019 at 6:17 PM.

I always have a 5 star experience when I get my car serviced at Goodson. Dane Uter is the best service advisor in the industry!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Goodson Acura is #1

By Acura on 8/7/2019 at 4:06 PM.

The quality of service and workmanship is always superior at Goodson Acura. My lease is up in March and I will definitely be back for another vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Initial Scheduled Maintenance

By Darryl O. Cobb on 8/9/2019 at 3:51 PM.

My initial scheduled maintenance experience with Goodson Acura of Dallas was quite impressive. The service team and my adviser, Dane Uter, were professional, knowledgeable and committed to commencing/completing service on my vehicle in a timely, efficient manner. Additionally, the waiting area was meticulously maintained, comfortable and replete with customer amenities, e.g., refreshments, WiFi, computer stations, etc. My spouse and I had been loyal Cadillac consumers, but the customer service rendered from our sales representative and maintenance adviser has convinced us to continue our relationship with Goodson. Congratulations Service Team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Visit

By Ptbyb on 7/18/2019 at 7:47 PM.

Everything top notch. In for an oil change and they did a full break job at no charge due to a vibration. Gave me a loaner due to the extended time and then finished an hour early.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By RDX on 7/13/2019 at 6:17 PM.

Getting service at Goodson Acura is always a great experience. They always offer brand new complimentary Loaner Cars. I always have Dane as my service provider and he is great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Acura service department in DFW

By Ajm2019 on 7/10/2019 at 4:50 PM.

After several bad experiences with a service department less than a mil from my house, I decided to try Goodson Acura and they are the best!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service

By Dyoungsuccess on 7/10/2019 at 10:10 PM.

I've been going to the same dealership for over 10 years. I could not imagine taking my car anywhere else other than Goodson Acura. I highly recommended for the service and professionalism every time I visit. Robert and Khang are some of the best service providers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and friendly

By GSB on 6/22/2019 at 12:50 AM.

I am always greeted by name and like receiving the VIP treatment. The waiting area is comfortable and is stocked with drinks and snacks along with having WiFi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, timely and effiient service.

By KTAN on 6/25/2019 at 5:24 PM.

The service department provided great, friendly, respectful, timely and efficient service!! Very happy with the way I was treated and the efficiency of their operations!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Adrian.watson7 on 6/20/2019 at 3:52 PM.

Eric is a great service consultant. He’s very attentive, accommodating and was willing to go the extra mile to make sure that all of my needs were met and that I was completely satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb

By Willie67 on 6/11/2019 at 11:50 PM.

My service at Acura was awesome and the service advisor Dane was very helpful and professional. He was very informative and very courteous to me

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
4   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

State inspection machine couldn't read my sensor

By Ms Nickie on 6/4/2019 at 12:41 AM.

I always get my state inspections done at Goodson Acura, but for some reasons today I was told the mechanic tried three times to do an inspection and could not get a reading. I'd already waited about two hours being late to work, then had to leave the dealership trying to find another state inspection facility and PRIASE GOD I was able to get my car inspected no problems, and got my tags renewed making me 5 hours late to work. My goal was to get all takened care of at the dealership. Reason I had an appointment at 8am. Thank you so much Mr. Eric Johnson for being professional and explaining to me in detailed. IM NOT SURE WHAT THE PROBLEM WAS WITH NOT COMPLETING MY INSPECTION TODAY GOODSON ACURA, BUT I DO THANK YOU FOR PERFORMING MY RECALL AIRBAG AND OIL CHANGE AND HAVING A CLEANED RELAXING WAITING AREA. GOD BLESS TO ALL. THANKS AGAIN. Nichole Fisher

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good C/S

By pjsantill214 on 5/31/2019 at 5:58 PM.

Did not harassed me about different services that vehicle needed! Felt very welcomed and enjoyed the play area with my 4 year old. The coffee is great-

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

As always GREAT CUSTOMER SERVICE!

By YLW123 on 5/29/2019 at 11:09 PM.

Everyone was very courteous and friendly. My service rep Eric Johnson was very informative and kept updated on all that was being serviced on my vehicle. This included recommendation of items I needed to address on my next visit. Which I really appreciated there was no pressure to do additional work at the time of visit. I left very happy pleased with service I received.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By Gramr77 on 5/15/2019 at 7:47 PM.

As soon as I pulled up Eric greeted me at my car. He kept me updated on progress and got me out of there faster than expected. I received excellent customer service and I'll definitely return whenever my car needs to be serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dane Strikes Again!

By Nana on 5/9/2019 at 8:48 PM.

They were ready for us when we arrived, andO our car was in and out in 1/2 the time. Totally awesome service. Thanks Dane Uter! Would definitely recommend Dane and Goodson!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Nana on 5/7/2019 at 7:21 PM.

I had a notice from Acura that there were 2 recalls on my car, I needed an oil change and a state inspection. Every thing was accomplished in less time than promised! Great service!

I would recommend this dealer.