Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.6  
Overall Experience
3.8  
Price
3.6  
Quality of Work
4  
Service
4  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

I will only buy from Cedrique

By BusyMomOf2 on 8/24/2018 at 6:03 PM.

My husband and i went to every dealership around. And Cedrique was the only one who was not a pushy sales man. He wanted to make sure we got what we wanted. He spent days working with me. He made such an impression that when we came back to buy our next car, we waited around till he was finished with his previous customer, we didn’t want to bother with anyone else. He stayed late to make sure we were take Care of before he left. Now when he sees me he always makes it a point to come say hello and chat with me. He is a great guy and a terrific salesman. We love Toyota but if he goes to a different dealership we will follow him!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great friendly guy

By BusyMomOf2 on 8/24/2018 at 5:46 PM.

When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone else

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
5   Friendliness
2   Overall Experience
5   Price
2   Quality of Work

"Try before you Buy" rental was a waste of time and money

By Lawn Ranger on 8/18/2018 at 12:54 PM. Helped by Cassandra Melvin.

As a long time owner of multiple Toyota vehicles, I no longer shop for any other make due to Toyota's great dependability and low maintenance cost proven by many years of personal experience. I'm planning to purchase a new Tundra SR5 or Limited CrewMax to replace my older/smaller Tundra and wanted to rent a 2018 Tundra from Gray Daniels for a weekend to be sure I wanted the Tundra and not a Tacoma. I called the dealership on Friday morning to confirm that they had a Tundra CrewMax Limited or Platinum available and was told that they had two Platinum vehicles for immediate rental. I reserved one of the vehicles and that afternoon made the 90 mile trip to the dealership with a scheduled pickup time of 3:30 PM. I arrived, completed the rental contract and paid for the $207 weekend fee and was told that the vehicle would be brought to the pickup area. As I waited, the rental agent updated me a couple of times to let me know that the vehicle was not ready and would be available shortly. I wasn't in a rush, so the delay, although unexpected, wasn't a problem. She was apologetic and told me that she was going to apply a $35 credit to my account for the delay, which was a nice gesture. After waiting an hour, the vehicle was brought to the pickup area and instead of the Platinum vehicle I was expecting (bucket seats, floor shifter, upgraded entertainment system, etc.), it was a TRD Offroad version with lift kit and oversized offroad tires, bench seat, column shifter, rubber floor mats, etc. I told the rental agent that wasn't what I wanted for a test drive and that it wouldn't give me the ride and feel of the vehicle I was considering for purchase. She told me that was all that she had available and didn't offer an explanation as to why one of the two Platinum vehicles were not available, so since I had driven 90 minutes to pick it up and had already completed the contract, I took it and drove it for the weekend. Needless to say, although the Tundra TRD Offroad is an awesome vehicle for the right customer, it was a waste of time and money for me. I didn't get the feel of the bucket seats, floor console and upgraded entertainment system, for interstate driving the offroad tires were noisy and on two-lane roads the offroad tires and lift kit made the ride very rough. The radio antenna was also missing, so I couldn't use the radio as I got nothing but static when I tried. I pointed out the missing antenna during the walk-around when I picked up the vehicle (to be sure I wouldn't be accountable for replacing it upon return) and the rental agent only commented that it had been like that since the truck was added to the rental fleet. This isn't intended to be a negative review of the Tundra TRD Offroad as that's exactly what people who purchase it and add the lift kit and tires want. It just wasn't what I wanted to drive to help me make a decision on a purchase. Bottom line. Although the rental agent was friendly and efficient, I spent $200+ and drove 180 mile round trip to rent a vehicle that wasn't what I reserved and still haven't had the opportunity for an extended test drive of a "normal" Tundra vehicle, so my decision to purchase has been deferred for now. If you reserve a rental from Gray Daniels, don't count on getting the vehicle you think you are renting and be prepared to wait awhile to drive away in it when you get there. UPDATE TO EARLIER REVIEW: Shortly after submitting the review above, I was contacted through DealerRater's messaging portal by Gray-Daniels General Jody Archer and was invited to contact him regarding a refund of my rental fee. Before I had an opportunity to respond, Cassandra Melvin in the rental department contacted me via phone, apologized for the experience and informed me that I would be receiving a refund for the full amount of the weekend rental fee. While I did not expect a full refund since I had driven the vehicle for the weekend, the gesture is much appreciated and demonstrates that Gray-Daniels is willing to go the extra mile to make things right and to ensure that customers are satisfied. I have amended my initial ratings for Customer Service and Price to reflect the overall experience.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Continued Care of my Vehicles

By CamryOwner on 10/26/2017 at 4:30 PM.

I have been a customer of Gray Daniels Toyota for several years. Jerry Brister has been a consistent factor why I bring my vehicle to Gray Daniels. I receive top quality review of my vehicle. Being a single parent, it is important to make sure I can depend on my vehicle. He makes sure the cars I bring in have a through check, from the fluid levels, tires, brakes, etc. He also prepares me well in advance of any upcoming regular service I will be needing so I can prepare or expect it later on. Jerry communicates effectively and works hard to make sure my time spent at the dealership is minimal by staying on schedule with service times. I appreciate his positive attitude and going above the call of duty to make sure all is taken care of. Thanks Jerry!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great teamwork repair!

By Charles Boudreaux on 2/17/2017 at 9:21 PM. Helped by Lance Little.

Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the damage repaired. They were very courteous, kind, respectful and the car looks great! Thank you!! Dr. Charles Boudreaux

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

This Dealer does not stand behind what it sells

By Mark L Sanford on 10/24/2016 at 1:44 PM. Helped by Service mgr and store mgr. salesman gone.

2016 Highlander XLE-After nine months the touch screen on my Nav radio has a cracked screen. It was a very hot day (106F) the radio controls on the screen froze and I pushed the button in an attempt to make contact with the application and it cracked. This is a $3500. repair/replacement. I am in my mid 50’s and have several Apple products and they never cracked. The dealer hid when the going got tough. No one has offered any effort in resolving my issue or helping me. Toyota customer care was no better. I was informed its was “outside influences”, whatever that means and even though I have a three year 36K warranty, the repair/replacement will not be covered. No one offered an alternative, repair, replacement or recommendation. I am left to my own devices. I have requested district managers to call me back, owners of the dealers, etc. Not one phone call. It is obvious that 40K for an automobile is not enough to concern anyone. I feel swindled, lied to and cheated due to all the hype I got from the sales person on this dealers integrity and service. Oh, the salesman quit by the way. Go elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great followup service

By allietheagent on 6/29/2016 at 6:23 PM. Helped by Joe Signaigo.

We bought a certified Highlander- and not only did I feel like we got a very fair price, but we were very well taken care of too! The next morning I was to bring it back in for some final detailing and a new windshield- and while these services took longer than expected, so Shadrick had me set up with a loaner vehicle for the day so that I wouldn't be inconvenienced. He was very prompt with answering any questions and issues that I had. Would definitely shop with Gray Daniels again. The finance guy was very friendly too. Everything went smoothly.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady Practices/Charged for work that was not the problem

By dennis001us on 6/1/2016 at 2:05 AM.

I brought my 2015 Tacoma in due to a vibration and shaking in the floor and console. I was told that they would fix it by balancing the tires. They charged me 35.57 and gave me a receipt which I put in my vehicle. I left the dealership and realized that the truck was not fixed. I called and told them I was returning. I could not find Mr. Brister when I returned. Once I found him I told him the truck was not fixed and that Balancing the tires was not part of the problem. I also told Mr. Brister that he did not document the problem initially as I explained it... He failed to put there was a vibration and shaking in the floor and console. I requested that he document what I told him the problem was. I told him I was not happy about being charged for something that was not part of the problem and I wanted a refund. Later Mr. Brister came back and told me that They found that the Truck had a defective tire on it. These tires had less than 18,000 miles on them. They replaced the tire. However I was still charged the fee for balancing the tires which was not a part of the problem. When I left the dealership I looked for my first receipt. I found that it had been removed from my vehicle without my permission. I did not authorize my anyone to remove anything from my vehicle. I received my credit card statement and notice that the charges are still there. Gray Daniels staff removed or took that receipt out of my truck to hide the fact they failed to document what I initially told them the problem was. It also had the initial charges on it. Removing this receipt is a very shady practice. I called the dealership to talk to the Service Manger on the way home. My calls got dumped to e mail(It was not lunch time). I left a detailed message and requested that this be addressed and that I be contacted. I also sent an e mail to the service Manager. NO ONE RESPONDED. Later I noticed that 3 of the four Valve stem caps were missing from the tires? I called the service manager again thought the receptionist....yes you guessed it...voice mail again. I left all my contact information and asked them to call me... NO ONE RETURNDED MY CALL. I live in Yazoo City (what would have been the cost of a postage stamp, 3 valve stem caps and an envelope)? I will never buy any make vehicle from Gray Daniels and will be moving my service to another Dealership just as soon as the 25,000 mile service is done. I have contacted Gray Daniels again. I will be filing a formal Complaint to the Customer Service Center in California on June 2, 2016. I also will be contacting the Better Business Bureau and filing a complaint in regard to the above. I would never recommend Gray Daniels Service Department to anyone. NO RESPONSE, NO RESPONSE...Failure by Gray Daniels to follow up on Complaints. I have been a Quality Assurance Specialist for many years with a Company that is ISO Certified. Customer Service Evaluations and a speedy response to customer complaints are paramount to repeat business. I am very disappointed with Gray Daniels.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Completely Rude

By lcox0923 on 2/3/2016 at 6:52 PM.

I have never been talked to like I was ignorant before. This lady makes you feel just that. Advising me that I didn't know what I was talking about as I was not a service tech, but they could have someone look at my car for me. How rude. The entire conversation was as if I interrupted her and completely ruined her day by calling. If you don't know how to talk to people, don't answer the phone. And definitely don't tell your customers that they don't know what they are talking about. The problem that I told you about is currently being fixed at Herrin Gear, who had no problem looking into the issue and knew exactly what I was talking about. And guess what...the problem that I thought may be going on, was just that. Maybe I do know a thing or two. After many bad experiences with this service department, my conversation with her today has topped the cake. I'm done. I hate that I every bought my vehicle from you all.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I feel scammed by this dealer.

By Fullyalive77 on 11/10/2015 at 8:21 PM.

I bought a 2007 toyota corolla from them 6 months ago. I was told there were no issues in the car and it had 4 brand new tires. All of this was a lie. I had to replace not only two tires but also the water pump, brakes, and two motor mounts. There is a vibration in the car that will not go away. It gets more severe each day. When I first drove it, I barely felt it since the air was turned all the way up. I guess this was done to hide the issue. I was scammed completely and sold a broken car. I would not buy a car from them again. The only reason I go there is because I have to get so many repairs done. There were also original floor mats in there when I test drove it. When they brought the car to me they were gone. I called Cedrique to get me some and he brought me 10 dollar ones not the originals. I am very unhappy about my purchase.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jerry Brister was great to deal with.

By Brandyechris on 8/28/2015 at 10:40 PM.

Made a bad issue (a recall) better by being polite respectful, courteous and fast. Would recommend this company because the staff makes them number 1

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Philip

By bobstoyotas on 8/11/2015 at 4:21 PM.

I had brought my 2010 Tacoma truck in for service about a month ago. Philip called last Wednesday and told me my headlights were in. I didn't even know they were ordered. He said you guys were doing a courteousy warranty on them. You will never know how much I appreciate this, I have been wondering what to do about my ugly looking lights on my beautiful truck, and he did this for me. I have a 2014 Corolla S (bought from Felix, another great guy) a 2009 Camry and this Tacoma and with folks like Philip and Felix I'll be back. Bob Stringfellow

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Jerry Brister

By Anne on 7/29/2015 at 1:04 PM.

Jerry Brister responded swiftly, graciously, and effectively to my inquiry about bringing my Toyota Corolla in for the recall. I am a teacher and he promised to bring all of his energies to bear in ordering the necessary parts and scheduling the required service so that I would not have to miss teaching my classes. I appreciate his energies and professionalism.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Never even got to the lot to get insulted

By tazdale on 7/21/2015 at 4:33 PM. Helped by Kelly Miller & Darron Pearson.

I was online to check on trading my 2015 Dodge Challenger in on a new 2015 Tacoma, and as usual, I received a call about 20 minutes later on my cell phone. I tried to tell them that my was low mileage and hard to come by, and that I was not interested in spending 3 hours haggling at the dealership. I then had a Mr Kelly Miller call, and wanted the vin number of the vehicle that I was going to trade, so that I would not have to come in a have it low balled. I sent him all of the information, and to this day, he has not called me back. However, I have had numerous sale people call me from that dealership, wanting me to come in. This Mr Miller was suppose to be the assistant general manager or something like that, but he does not even have the common courtesy to call me back and tell me that they are not interested? I would Never recommend this Toyota dealership to anyone!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service for 2015 Toyota Highlander

By MrAwesome on 7/20/2015 at 9:32 PM.

Came in for service 2015 Highlander, Met with Marc Bailey one of the service writers here in Brandon. Marc was very nice and helpful, called when Car was ready and followed up post service. In talking to Marc, he was a mechanic for Toyota for many years and had vast knowledge of Toyota mechanics which made me feel like he knew what he was talking about. Will be sure to add this guy as a contact for my next service.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Internet inquiry response: fast, efficient, & friendly!

By Merry Mary on 7/4/2015 at 3:10 AM.

Within five minutes of submitting an internet inquiry about a Toyota Rav4, I received an email reply from the dealership, quickly followed by a phone call from a very personable salesman, Zalias "Zae" Weathersby. I mentioned the model I was interested in, and without hesitation, he gave me a "ballpark" figure that was well both well below the sticker price and well within the range of what the Kelley Blue Book had listed as a fair purchase price. Without resorting to the"hard sell" tactics used by some salesmen, he covered financing options, special incentives, and the generous service terms provided by Toyota. His friendly, professional, and "no pressure" approach convinced me that both he and Gray-Daniels Toyota are worthy of my business and I'm looking forward to having them help me with my Rav4 purchase. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!

By schellc96 on 6/29/2015 at 10:10 PM.

I had a great car buying experience at Gray Daniels Toyota when purchasing my new 2015 Camry XLE. I had all but given up on buying a new car because most salesmen make promises that they cannot keep. I have purchased 13 vehicles in my lifetime, and this was by far the best overall experience from first contact to sales to finance. Mr. James Seaman was my salesman, and he did everything that he said he would. I received top dollar for my trade. They even came down on the price of the Camry so that I could get the car that I wanted for the payments that I wanted. Mr. Seaman got me into the perfect vehicle with all of the options I asked for like navigation, blind spot monitoring, moon roof, etc. I got a fair price (comparable to fair price on KBB.com) on the new Camry and a fair price for my trade. Even though it was pouring rain, he went out into the lot and brought me back vehicles to choose from. Once the financing went through, the finance manager Joe was excellent. He made the process fast and easy and was very friendly and engaged. Great customer service all around. I know my Camry will last for years to come, but when it is time for another vehicle; I will definitely go back to Gray Daniels Toyota! Mr. Seaman followed up with an email and phone call as well to ensure that everything was still good and to inquire if we had any questions. Great people who genuinely care about their customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department "extraordinaire".....

By Debbie, Gonzales, La on 6/25/2015 at 8:13 PM. Helped by Adam Bollaert.

My salesman, Adam Bollaert, had set up servicing for my new 4 Runner to have a couple of add-ons installed for me. When I arrived the day of service I met with Jerry Brister who already knew exactly what my needs were, had the work order ready, and got on it right away. Brittany Ainsworth assisted me with arrangements for a car so I could go out and do a bit of shopping while the work was being done. My entire experience with this service crew, and dealership, has been positive in every aspect. Hats off to a crew that is definately "on top of their game", take excellent care of their customers' needs, and strive to be the best!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By lspikes29 on 6/23/2015 at 5:05 PM.

We had an awesome car buying experience with Zae Wheathersby, we had one nice salesman to acknowledge us on the lot but had a prior approintment (Felix Marshall) but was sure to make sure an put us in the most capable hands possible, needless to say we did a trade and made a purchase that left an undeniable smile on my kid's face for a long time to come. Awesome job!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Enthusiastic, Competitive, Customer-Oriented Dealership"

By Debbie, Gonzales, La on 6/18/2015 at 3:41 PM. Helped by Adam Bollaert (In-House & Internet Sales), Steve Jalbert (Manager), Casey (Finance).

Made an internet inquiry with Gray-Daniels Toyota via a link texted to me by my son in Ms. who knew I was in the market to make a purchase. I immediately received a response from salesman, Adam Bollaert at this dealership. This young man stayed in continuous contact with me from that point on discussing options, colors, models/ packages, other questions I had regarding out of State purchasing, etc. and then sending me quotes on a couple different vehicles he had available in stock. Needless to say....He earned and received my business!! Beforehand, being a resident of Louisiana, I had also contacted 3 dealerships in my area. My husband's employer offers a Rewards Purchase Program and he also got information thru that plan and a quote from the NOLA location, but it could not beat the pricing that Gray-Daniels Toyota in Ms. gave us....even with employer discount program. That's how competitive their deals are!!! Needless to say.....Gray-Daniels Toyota has proven to be the most motivated, competitive, customer relations/satisfaction dealership that I have dealt with in this matter....and that's why they earned and gained my business hands down out of 4 different dealerships I dealt with !! My overall experience with Adam in sales, his manager Steve Jalbert, and Casey in Finance (who sought the most competitive interest rate for us) was great! I would highly recommend anyone in the market for a new vehicle to consider no other......make Gray-Daniels your "first" go-to dealership!!

I would recommend this dealer.