Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False advertiseing

By michael57 on 6/12/2019 at 12:08 PM.

Advertised sale price is not what you get when you go to this dealership.They should be sued for false advertisement.They also lied to me.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

dishonest and does not stick with agreed price

By peoriafleet1 on 3/16/2019 at 8:16 AM. Helped by Mario, Scott Campbell.

My husband and I went with our two children to purchase a new car. My husband had been speaking with Mario throughout the day and had negotiated a price for a new 2019 Ford Fusion SE. He confirmed multiple times on texting of the price of the car and Mario confirmed and even said that it might be cheaper once we got here based on some Ford discount which was still never really explained to us but whatever. We were promised by the sales managers who was on that evening that he would call us first thing in the morning to discuss the possibility of looking at another car. Even if they would have come down in price we had already been there for over 2 hours with basically nothing done. We have a 12 month old son and 3 year old daughter and it was now 7:00pm so they were hungry and tired. We just wanted to leave. We were told one price and then after they put a hard hit on our credit decided to tell us that...**SURPRISE*** we are actually going to charge $4,000 more than we had negotiated and agreed on the phone. My husband and I work opposite shifts so our time together is precious and to mislead us to try to make a sale is wrong. And then to promise you'll call to work something out the next day is just adding insult to injury. Come on, Green. You were once so much better than this. Who is running this place and why can't my husband or I speak to anyone? I think the worst part about this whole ordeal is that we had told my daughter that this was the car mommy and daddy were getting and like toddlers do, she was extremely excited and calling it her "rocketship". Its not even necessarily the price difference, Green. We could have afforded it even if there was no sales...the fact is that you mislead us and would have continue to do so unless we would have called you out. Well now you're getting called out. I hope no one else has this experience and I hope you can use this as a way to improve your process. Negative reviews are what should help an organization grow. I have to say that Mario was very nice to us while at the dealership. He helped transfer our car seats for the test drive and even helped move them back when we left. He saw my daughter was getting hungry and asking for the popcorn and he went to make her some. Personality wise he is very nice he just can't promise a price to get customers in the door to only not deliver on that promise. PS, the story doesnt end. remember when we said the manager was suppose to call us first thing the next morning? Guess who never called? Yep, the manager who was so concerned with our situation. We emailed the general manager Ashley Bradshaw who never emailed back but we did miss a call from Scott Campbell who when trying to call and text him back did not even respond back even after two calls and two text messages to his private cell phone. The only way I'm purchasing this car now is for them to honor the original price that Mario kept repeating back was the price of the car. Make this right, Green Ford.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Horrible Experience with car buying.

By ericjudd88 on 3/16/2019 at 2:58 AM. Helped by Mario.

Run away. Run, run, away. Spoke with a sales representative for 4 hours over text messages about trying to buy a new 2019 Ford Fusion. We chatted about the current incentives and I told him the price I was finding at other dealers and he said they would gladly accept that price. Needless to say, we went to the dealership to purchase this automobile (my wife and two toddlers with me) and after over 90 minutes of waiting and paperwork decided to tell me that the car was $4,000 more than we had agreed upon. I showed the text messages that were extremely clear and even the manager there said there was nothing they could do. I emailed and called the next morning and did receive a call back from the service manager while I was busy but i have texted and called him back with no response. I am extremely frustrated and don't usually take to writing negative reviews but I was deceived and manipulated to try to make a sale. The shadiest part was when they were showing us our monthly payments. they were almost $100 more than we were budgeting and then we asked for an itemized breakdown of the charges and they would not even provide us with how much they were charging until we were threatening to leave. The kept trying to say "oh here we will take another $500 off" or "what can we do to earn your business". For starters Green Ford you can honor the prices that your salesman negotiated and realize that there is hard proof that he said it not once, not twice, but three times. If you can't stand behind your word what kind of company are you? As I was leaving the manager tried to tell me that he could show me other Ford Fusion SE but he just couldn't sell this one for that price because it was $2,000 more. I will only purchase the car I spoke to them about at the price he agreed upon. Well, is $2,000 worth all of this, Green? Why not just stick by the word of your employees and not waste your customers time. Maybe this post will cause someone to finally contact me. I thought sending the email to the general manager with a copy of the text message exchange would warrant further investigation and concern but clearly not. Good Luck, Green Ford...you lost all of my respect and the only way to make this right is to stick by the original price you promised.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very good sales experience.

By Tomr64 on 7/4/2018 at 9:14 AM.

Very good sales experience. All employees were friendly & polite. I would recommend John Mabee to anyone looking for a new Ford. Facilities were very clean & modern.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

A refreshing and pleasurable experience.

By nevertoooldtolearn on 5/28/2018 at 12:28 AM.

Kudos to Roy and Ashley for their friendliness and making us feel at home. Roy was a great salesman; not pushy at all but very patient and informative. He was knowledgeable and explained the operation of the car in an understandable way. He listened to us and helped us to select the car we were seeking. We thank Roy for his honesty and concern in finding the right fit for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low Pressure Buying Experience

By DiscoStu on 5/10/2018 at 12:36 PM.

I found the truck I wanted on Green’s website and scheduled a test drive for the next day. Everyone I worked with was professional and not pushy. It made the entire buying experience comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!!

By Ldngunner on 4/23/2018 at 3:39 PM.

Roy Hummel is an outstanding sellman!! He listened to what I was looking for in a car and did his very best to find my car . I was so impressed with him I brought my son and he brought one from Roy . Roy also took the time to help my son find his car also . I would definitely tell my friends and family how I was treated!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and relentless effort

By Luke32 on 4/30/2018 at 9:57 PM.

Arthur pannel is not only a great car salesman, he is a great person. Glad to have had the pleasure of his kindness, relentless effort, and great hospitality. He as a family man himself helped me and my family pick the best vehicle for my family. Thanks for your time and effort.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience! I definitely recommend salesman Arthur

By Nicole22 on 4/26/2018 at 3:21 AM.

So after months and months searching for my very first car! I came upon this dealership and I can say I am extremely happy and satisfied with the outcome! I looked everywhere and felt like I wanted to give up because nothing matched my needs and all those other places didn’t try hard. I came across this place and they tried their best. Seriously every staff member were really friendly and understanding I had a very great experience. My salesman Arthur pannell was definitely awesome I cannot thank him enough he worked hard and got me where I wanted to be I Walked out with a BRAND NEW 2018 much more than what I expected and I’m very thankful for that! I can say that I am blessed! Thank you so Much green ford Peoria! will recommend 2 thumbs up!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crappie service

By Edward L Blackwell on 4/20/2018 at 3:12 PM.

Green Ford's service center sux I've had my my brand new 2017 explorer in the shop twice for exhaust fumes getting in the cab brakes were grinding in the back and have a rattle in the front kept my vechile for nine days total finally go to pick it up and they inform us they didn't do anything to our vechile wanted us to ride around with their tech and let him know when we smelled anything what a joke will be getting rid of this turd as soon as I can and their service center just sucked last ford I'll own

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience!

By FarmerHopps34 on 4/15/2018 at 12:02 AM.

Ashley Bradshaw and Arthur Pannell took good care of me! Can’t thank them enough for a great car buying experience! I highly recommend starting your search for a vehicle here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Delilha3 on 4/13/2018 at 1:13 AM. Helped by Ryan.

I am very happy with the customer service here at Green Ford. Ryan and the manager and others went out of their way for me and really I appreciate it .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Buying a F-150

By Wilson1340 on 4/10/2018 at 3:28 PM.

We were in an existing lease that was coming to a close. Arthur helped us get out early and get into an outstanding new F-150 with no out of pocket expense. We could not be happier with our new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Massaging Seat Experts

By Heather Armstrong on 3/31/2018 at 11:14 PM. Helped by Koda Trail.

Roy Hummel and Koda Trail were GREAT!! They went above and beyond to find my exact vehicle. I'll definitely be back again! Thanks for putting up with us in the snow storm!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car

By Kingalpha on 3/31/2018 at 11:41 PM.

I have been looking at 2 brands of cars for about 6 months I test drove and test drove. I had been to 4 different dealerships and the same at every place, I found there to be so little customer service now I'm not naming any names, but I will tell you I found a few cars at green Ford on the online web page. I called about them and was immediately impressed with the service just over the phone. I stopped in a day later and was introduced to Todd and man right away he had the right attitude he was the most down to earth guy I have met in the car selling industry. All he wanted to do was get me what I wanted he didn't push he just listened and that was so refreshing. I tell you what I knew right after meeting him and talking about cars I had already made my mind up this was the guy to find a car for me. So on to test drives he went on 6 drives with me over the course of 2 days and I finally found the right car for my wife and I and Todd went above and beyond and the whole time worked with us to get the financing done and to a price we agreed. If you are looking for a car I recommend Green Ford in Peoria, IL and definitely see Todd he will get you into what you want and need not what you don't.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryan Ewald at Green Ford was amazing!

By HappycustomerKY on 3/28/2018 at 8:34 PM. Helped by Ryan Ewald.

Just bought a truck from Green Ford and it was the best car buying experience I have ever had. Ryan greeted me at the door and stayed with me during the entire process. He was very fair on the price and he even got me 2 brand new tires, a new car battery and he filled my tank to the top. I traveled 6 hours (one way) to go to Green and I would do it all over again. Go to Green Ford! Make sure you see Ryan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Gsleater86 on 3/19/2018 at 5:10 PM.

Roy showed a very professional manor in his sale. I appreciated the factor that he started his work day before 9am to handle my sale.He acquired me great trade in value on my vertical and set me up with great monthly payments.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By focusguy2018 on 3/18/2018 at 2:39 PM.

I recently just purchased my second vehicle from Todd Luczaj here and will definately continue to go back in the future, the experience was perfect, no pressure or forcefulness at all. I highly reccomend this place to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, they care & personal with me. I'm glad I went the

By Happy Jeep Owner!!!! on 3/17/2018 at 5:03 PM. Helped by Arthur Parnel.

They deserve the rating because they cared about me and it wasn't just about making a sell. Arthur Panell went above & beyond to get me my vehicle. He will be my salesman as long as he does it. Thanks to Green Ford for hiring him!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All around great

By Shaw,M on 3/17/2018 at 12:27 AM.

I was looking for a 2016 Chevrolet Impala and Arthur was nothing but great and willing to help me and he did just that i love my car and im glad he was the one to help me find it Thanks again

I would recommend this dealer.