Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.3  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

My daughter loves to go to this location. She is a...

By V on 10/4/2019 at 6:26 PM.

My daughter loves to go to this location. She is a college student and she really trust them there to get the right information. Great service

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Fast and friendly service. Jose did his utmost to teach...

By Twozebras on 10/6/2019 at 7:58 PM. Helped by Jose mateo.

Fast and friendly service. Jose did his utmost to teach me all the features on the Hyundai Santa Fe which are numerous. I would deal with again.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Wasn't pleasant visit this time, when I got my car no...

By Sherry on 10/4/2019 at 6:29 PM. Helped by Derrick.

Wasn't pleasant visit this time, when I got my car no advisor went over paperwork to let me know what I would need done next time so I probably won't come back again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience. Ricky is the best salesman.

By Patti on 8/8/2019 at 10:57 PM. Helped by Ricky Ricardo and John from finance.

I could not be happier with the entire process. When the general manager Ken Sidena greeted me, that made me feel like he really cared.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service experience

By Car enthusiast 2019 on 8/9/2019 at 7:46 PM. Helped by Darryl Barksdale.

This is the first time I have ever gotten poor service from this dealership. I believe it’s from the lack of knowledge and caring and the want to upsell by the service advisor. I took my vehicle in for a number of concerns to be addressed. I have a warranty that I purchased through the dealer when I purchased the car. And wanted to get things in line before the warranty expired. I bought the Vehicle and the warranty through this dealership. List of issues I wanted addressed... - Windshield wiper motor noise. The actual motor was making a squealing sound. - A/C would intermittently blow cold or warm air. This would happen even at highway speed going 70mph with cruise control. - Excessive engine vibration at idle and certain RPM’s. Car would shake so bad if I had a full beverage it would spill. - Steering acted funny. Would not correctly adjust the feedback based on speed. (Electronically assisted steering) There had been a previous issue and the steering components were replaced. This issue happened immediately after that service. Approximately 5 months prior. Hard with busy schedules to bring in a vehicle to drop off. Outcome of said issues... - windshield wiper motor noise. The adviser said I needed Hyundai branded windshield wipers....? How does it make any sense. The motor is making the noise. Not the actual wipers. Gimmick to try and up-sell! I tried to explain that it wasn’t the wipers. Advisor said I would have to purchase the wipers and then if the noise persists they can look further into it. - A/C issue. The advisor said the blower motor was noisy. And said they ordered the part to replace it. The blower motor has nothing to do with the actual temperature of the air. I have no idea why they did this... the issue still remains. - Excessive engine vibrations. I asked for them to check out the motor mounts... the advisor came back and said that my spark plugs were the wrong kind and I had carbon buildup on my throttle body. The spark plugs were just replaced with factory NGK laser Iridium plugs two months ago to try and see if that was the issue. I did this at 60K miles, car had 63K when I dropped it off. I also did a can of sea foam through the intake and throttle body. The throttle body is sparkly clean and brand new plugs were is installed and properly gapped to .044. Advisor still tried to tell me they were wrong. He didn’t even know his own OEM parts. This was infuriating to say the least. And nothing was actually addressed with this issue. - Funny acting steering. The advisor asked my I waited so long to bring up the issue. I said “life” and my wife drives the car. That’s it. She doesn’t pay attention to how it actually drives. But I noticed when I drive. The advisor proceeded to say that my steering wheel was off center and that I had a bent wheel. He proceeded to say that I needed to rotate and balance the wheels along with getting an alignment. How does this fix a bent wheel number one. Number two when you drive up to the service lane they connect a machine and check alignment. The advisor showed me the print off with all green indicators and showing the alignment with in specs. And now he tells me I need an alignment. Fishy to say the least. I tried to explain the issue started right after the original fix and that originally I don’t even think an alignment was done because the service invoice didn’t show it was. The advisor argued its part of the labor of installing the new components. I find this highly doubtful as when you charge and aftermarket warranty company you have to have an itemized list of services completed to get paid. Again. The issue was not resolved at all. After all this I told the advisor go ahead and do the blower motor. And don’t mess with anything else. Well the next day the advisor calls and leaves a message and says we found a faulty wheel speed sensor...and performed the additional service with out me giving consent/approval to do so. He also included the price of my warranty deductible ($100) and then says I did you a favor and didn’t charge you a diagnostic fee... this baffles me as number one. The warranty would have covered any fee and two when you get the work done the diagnostic fee is applied towards the bill. I felt like this service advisor was dishonest and slimy. And didn’t address any of my concerns and only wanted to up-sell a service. His attitude was pretty piss poor as well. Not friendly at all.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price

First and last time

By Un happy on 8/7/2019 at 9:01 PM. Helped by Two cashiers ladies helped me more than anyone.

I had my car towed in on sat july 27. Monday I called in james could find problem. Days later I was told my starter was bad after numerous calls by me. I couldn't afford an oem starter so I brought my own in on Wednesday.. Thurs no call, Friday I went in. Sat I went in but my advisor James was no where to be found . Cashiers helped me again. I called again but you can't leave messages on my advisers phone line. Final got someone else to help. They told me call in 8a.m. monday. Again no james all day till finally he text me "I will get with you soon". I call in again, he is gone home and no one else knows anything. I came in person again Monday after I got off work cashier helped me again find out a little of what's going on with my car. Tuesday I finally get a call from james on my answering machine, "you'r car is ready". I came in after work picked up my dirty car. After all this time they could have atleast washed it. This has been the worst customer service I have ever experienced. I could not get an explanation of what was looked at or fixed. No one keep me up to date. It went from we don't know what's wrong to 500 dollars in one day but I didn't get my car back for a week and a half.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

So accommodating and genuinely kind

By Amanda R on 8/7/2019 at 3:56 PM. Helped by Steve.

Best service thus far in the 5+ years going to Orlando Hyundai! Kudos to Steve (svc tech) & new branch manager!! Finally a budgeted credit plan.

I would recommend this dealer.

Overall Rating

3.8  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

First time car buying

By Chaejerome on 6/25/2019 at 5:31 PM. Helped by Tanner.

Was not a bad experience. My dealer was new and had a few things going on, but he made sure that I was taken care of in his absence. I came in looking for something specific, and they pointed me in the right direction. Credit score wasn’t crazy high, but I was made aware of what could happen with refinancing. Got probably one of the best deals available for a brand new Jeep Cherokee

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car service

By Gs on 6/20/2019 at 10:15 PM. Helped by Darrell.

We worked directly with Darrell as our service advisor. He made the experience very smooth by answering our questions in a timely manner, and communicated with us very well during the time our car was at the dealer. I felt he really cares about the customers experience. He didn’t make us feel like a “number” and I genuinely enjoyed working with him. Thank you Darrell for the great service! We will be back in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Treated like family

By Chelegale on 6/8/2019 at 5:15 PM. Helped by Paulie Ferraro.

After a disappointing visit to another Ford dealership I decided to check the internet for another one. I found an explorer I wanted to see at Veteran's Ford and clicked the link for it. I was contacted right away and set an appointment to come see it. Paulie Ferraro had it pulled upfront and ready to go. Going through the buying process with Paulie was like being with family. He was great and worked to get us a great deal. The atmosphere was relaxed and the waiting area was very large and comfortable. I will be going back there from now on! Thank you Paulie. I got exactly what I want and I love my Explorer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Joemill on 3/20/2019 at 12:20 AM. Helped by Mustafa.

Everyone was very friendly and pleasent to work with and I will definitely be bpack for my next car. And Mustafa was very helpful and very helpful and followed up with me and I will recommend to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By MM80 on 3/3/2019 at 10:36 PM. Helped by Rodger Barrett.

I was very very pleased with the service and Care I received from Rodger B on Thursday. Orlando Hyunday In the west Colonial is the best .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience !!!!!!

By Customer on 3/1/2019 at 9:12 PM. Helped by Ector Manager Sales.

1) They sold me the car with a problem...with the promise to solve them.( Promise NOT kept ) 2) They mistake made me lose money. They recognized the mistake...but DID NOT pay the lost money. 3)The Manager Mr. Ector promise to solve problems...and call me on phone to let me know. ( NEVER CALLED ME ) I have tried it many times...,but never answered !! HE MADE FUN OF ME !!!!!!! 4) Little serious and False !!!!! That my HORRIBLE experience can be useful to those who read this post. BE CAREFUL !!!!!!!!!!!!!!!!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Jordan on 2/9/2019 at 10:53 PM. Helped by Lisa was awesome and would definitely recommend her.

This experience is awesome and i love Lisa she is the best. Would definitely recommend her to anyone and just loved how she was very nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By Boblangley44 on 2/6/2019 at 6:49 PM.

I came in looking for a Hyundai Sonata to trade in for my old car. Lisa greeted me with a warm welcome and showed me the cars that were available. She answered all of my questions and too the time to make my new car buying experience memorable and stress-free. I would definitely recommend her to anyone looking for a car in the future!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Orlando Hyund

By ncharleshyundai on 2/5/2019 at 7:36 PM.

The dealership is Very honest and flexible. They don’t over sell or misrepresent their product. They kept the process going and offered me a great value.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Misunderstanding, confusion, & knowledge!

By SooooSadddd on 1/18/2019 at 2:42 PM. Helped by Madelyn Harvey(Sales Person), Mike (Financial Officer): Spoke with Hector over the phone!.

Ms Harvey was very nice and professional w/ a great attitude, and really worked with me to the end! I drove away from the dealership feeling great about the transaction of purchasing a leased vehicle. To find out later that the contract was incorrect and must be reissued and completed again. I also received a letter that credit cannot be provided on the terms "you" requested, and therefore your application was rejected. In my dealings over the years with financial institutions nothing like this experience has ever occurred! To receive the letter was very discoursing and left me not really grasping the nature of what was really happening. I spoke with the financial officer who completed the contract, and asked Mike if another contract could be sent to me via mail. Did not hear back from Mike regarding the document being sent by mail. Some time later Hector was to send the documents by next day delivery. The documents never arrived. I was so discourage that I decided to turn the car back over to the dealership. Sent a text to this regard, and got a reply back indicating,"we will get back to you as soon as we can. No more contact(s) from Orlando Hyundai as of Jan. 18, 2019. Therefore, I will drive the car back to Orlando Hyundai and have the cashier write a check for my deposit!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Corinne21 on 12/27/2018 at 4:56 AM. Helped by Derrick Gipson.

I have been taking my Elantra to Orlando Hyundai for servicing for the past 8 years and each time I have received excellent customer service. My wait time is never more than 5 minutes before receiving service and if requested there is usually someone who will drive me to a location within 10 miles and return to pick me up when my car is ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service, Fast

By myangelcarley on 11/27/2018 at 9:02 PM. Helped by chuck mcintosh.

The Service Was Fast & Great! The Service People Were Friendly And Made Sure I Understood Everything, I Always Go There And Dont Plan On Going Anywhere Else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience

By Smaxwell30 on 10/28/2018 at 2:52 AM.

Ben & Anthony were AMAZING Working with my situation and getting me the best deal possible. They knew exactly what car was the best fit for my and kept me within my budget!! I will recommend these guys to EVERYONE!!! Thank you Ben Thank you Anthony You guys ROCK!!

I would recommend this dealer.