Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
4  
Friendliness
4.3  
Overall Experience
3.5  
Price
3.7  
Quality of Work
3.5  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

Misled and Lied to

By mjohnm on 7/17/2019 at 7:17 PM. Helped by Dominico.

In May 2019, I purchased a car from Gregg Young Chevrolet via salesman Dominico Catania. It was my first purchase in Nebraska and I was not aware of how registration fees and taxes work. I was concerned I would not be able to pay the registration fee. The new car purchase was out of necessity as our paid off car had been totalled in a wreck the day before. Dominico advised me that there was a way to extend the 30 day registration window by paying about a $20 fee. He said this would be available to renew 2 times after the 30 days. I trusted his knowledge as he said he had been in car sales for over 10 years. I knew I would need more time to pay the registration and taxes because I was adding a new expense. My wife was with me and we both asked him about the registration and taxes at least 3-4 times. He stated the same. When I called the DMV for an extension they said no such thing existed. I was furious as I was lied to and misled so Dominico and Gregg Young could make the sale. The reality is, if I had been told told the registration and taxes would be in 30 days no matter what, the purchase of the car would have had to wait a little longer. In addition, when I brought the new car back to the dealership the next day because they did not clean it or fill it with gas, they crashed it. The dealership said they would not report it and just fix it back to new. I fought against this although they insisted they would fix it back to new. They eventually gave me a new car and not the crashed one. I would speculate they fixed the crashed car and are selling it to a different consumer as "new" when it is not. I've bought several new cars in the past and it's always difficult dealing with the purchase - it takes time and negotiation. But this was by far the worst experience. Being lied to, then trying to be scammed into taking home a crashed car, then finding out the salesman lied again. Even if you're in a desperate situation, I encourage you to stay away from this dealership.

I would not recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not satisfied

By alyhansen on 7/3/2019 at 1:47 PM. Helped by Michelle.

My 2014 Chevy Cruze has been to Gregg Young 3 times in less than 3 month span and has never been completely fixed. Each time something new is wrong and has been serviced, only to have something else go wrong again. The last time we decided not to have it serviced after diagnostic showing sensors were faulty, because it was not covered under the GM warranty. A day later the car overheated and I was told by Gregg Young another diagnostic would be necessary (each diagnostic costs you about $150). We have now called Chevy directly to hopefully solve this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10 and 1/2

By bookemdano on 6/24/2019 at 10:39 PM. Helped by Zachary Nielsen.

Bought a 2014 Malibu from Zach Nielsen. Distance separated me from on-going service. Tried H & H twice. Will never return. Came, today, for my oil change, and a complimentary multi-point inspection. The distance does not matter anymore. Will return. By the way, your Corvette Café delivers up one hell_of-a- dang great BLT. Danny Kubat

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Thie claim of customer service is false

By Customer service? on 4/10/2019 at 4:55 AM. Helped by John.

I am unsure as to who this needs to see this but I felt it necessary to send. My wife and I purchased a used 2017 Cadillac from you in December of 17. I was assured over and over how important my business was and how customer service driven you were. Well I can attest to both you are not. I brought in our other vehicle last week. Please see attached review- I believe a person working in the capacity of a service writer should have the working knowledge of an automobile. I do not expect them to be able to repair it but please don’t read off a list of needed repairs without understanding what you are reading. When an item is read and then stated “ whatever that is” does not bring confidence or crediabity. When telling me the break rotors are rusted and pitted and need replacement and a full fluid replacement is needed, without an explanation, it screams up sell. Please accept this as positive/ constructive criticism. I have called three times today in an attempt to get her car detailed and the oil changed. First call was answered and I asked for service. After ten rings I hung up. Later I called back and was told that oil changes were a walk in only option. To this I say why? Is my time not worth anything? I will not sit waiting when I can go elsewhere with an appointment? xxxx I can take my 2004 Ford Pick up to McCullen Ford and get an appointment for an oil change. When asked about detailing I was placed on hold. Apparently the detail “manager” was unavailable. I was told by “John” he would email the detail manager and I should recive a call back. Hours later I called and was transferred to the detail managers voicemail. Message was left at 11:30. I didn’t receive a call back. I have been looking to replace my 2004 F250, with a new 3/4 or 1 ton diesel. I was going to look at your dealership but after these experiences I may use a different dealer or go back to Ford. After sending the feedback to their service rating request and directly to their dealership no one bothered to follow up.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible customer service

By Sky on 1/16/2019 at 12:00 AM. Helped by NA.

My wife and I bought a used vehicle from this dealership. We were promised free diagnostic checkups and they promised to get a 2nd key for us. They never followed through and eventually told us to contact another dealership that they couldn't help us. Then they denied ever offering the free checkups and refused to help us. Don't trust them.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service help

By lovelace, fred on 11/14/2018 at 11:52 AM. Helped by Christina, Hogan.

Christina Hogan was the person who helped me when I brought my truck in for service. She was super helpful and friendly. She explained every thing in detail of what needed to be done. Next time I bring my truck in for service I only want to deal with her.

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Same mistake, over and over and over.....

By Dave on 11/14/2018 at 3:01 PM. Helped by Diesel mechanic.

While the service managers were always friendly & helpful, the diesel mechanic just couldn't manage to remember to put the cap back on the DEF tank after he filled it. Happened three times. THREE TIMES! The first time, the mistake caused DEF fluid to spew all over the engine bay and for the tank to get low before it should. The dealership did refill the tank at no charge on that one. On the two subsequent occurrences, I actually checked the cap BEFORE I drove out of the dealership. On the second occasion, I showed the service manager and he promised to notify the mechanic and correct the problem. The third time was my last trip to Greg Young. If they can't get something as simple as a filler cap replaced, what else did they screw up?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

service dept

By chevrolet1 on 7/15/2018 at 10:00 PM. Helped by Trent L..

Trent is very efficient at interacting with me as a customer. And I never have to wait long for an explanation on what the issue is when I have a service problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gregg young = the standard for customer service.

By JohnHubbell on 6/21/2018 at 4:19 PM. Helped by Mike Quattrocchi, Lane Edwards.

I had been to numerous dealerships over the course of a month searching for a new truck, having no luck whatsoever. Beyond havin a hard time with financing, I have absolutely no free time from work, but two days after I spoke with Mike Quattrocchi, I drove my new truck off the lot. I’m very impressed with how straightforward and hard working they are to make the process easy and efficient for their customers, and I have no doubt that I will be going back in years to come.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Problem addressed by service personnel.

By Lycurgus on 3/28/2018 at 9:01 PM. Helped by Josh.

I appreciated their willingness to show some concern over a problem had and they (Josh) took the time to contact me about my concern and did show some flexibility in the matter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By gregghyoung on 2/14/2018 at 4:49 PM. Helped by I think his name was trent.

Trent's service was excellent service was fast got my car back the same day. I like your late hours for us who work 8-5.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Employees Make the Difference

By pmillen on 1/10/2018 at 2:22 PM. Helped by Trent.

It's the employees that set Greg Young Chevrolet apart from other dealerships. The sales person, Steve Nick (who seemed more like a consultant than a seller), and Trent, the Service Writer, who takes the time to carefully explain sometimes complex issues, make recommendations that are best for me. The first decision I make when deciding if I want to shop somewhere is, "Do I want to do business with this person?" The second decision is, "Do I want to do business with this company?" Yes! To both questions.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not honest

By Chevy1 on 12/14/2017 at 10:01 PM. Helped by No idea.

Couldn’t match internet price! Drove 30 minutes to look at a truck that was sold the day before! Just terrible! Will never buy from them!

I would not recommend this dealer.

Overall Rating

3.2  

4   Customer Service
5   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

. alignment

By oldman on 11/17/2017 at 1:34 AM. Helped by service writers trent, dom.

had impala in 3 times for alignment to eliminate of right pull no luck, no answer to on line message expect better reply to problem

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brand new car

By Ghost111 on 8/15/2017 at 2:46 AM. Helped by Blake.

Blake is a wonderful salesman very helpful and kind polite and courteous he made the expreariance of buying my first brand new car peaceful and at ease he made me feel like family THANK YOU BLAKE !!! 😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By ggb on 8/8/2017 at 12:06 AM. Helped by Blake tysdahl and Blake ? in finance dept..

Blake T. went above the norm to provide great service and excellent product. The in house cafe was fantastic! Everyone we had contact was very friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By cwaltman55 on 8/7/2017 at 11:24 PM. Helped by Dave Kucera.

This was my second time purchasing from Gregg Young, first time purchasing on my own. Both times I had a great experience. Dave Kucera in the sales department, was very nice and helpful. He was able to meet every request I had, and got me into a great vehicle, with zero pressure towards buying. I would recommend Dave, and anyone else at Gregg Young to anyone I know looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Didnt feel pressured into anything.

By Dustin Joons on 7/20/2017 at 9:24 PM. Helped by Blake Tysdahl, Blake Snow, and Shane?.

Felt like the people were nice and informative. Evryone was polite and the sales associate was all about finding what we were looking for, not something more expensive or out of what we were looking at.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

never again

By terrible on 7/6/2017 at 6:26 PM. Helped by don and phil.

hidden fees, never return calls, terrible time with sales and finance people, took 37 days to get the title vehicle was not detailed as promised really got the run around

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Visit exceeds expectations

By Heathery on 7/1/2017 at 12:17 AM. Helped by Robin Benash.

I was sent to Robin based on a refferal. I had no intentions of purchasing a vehicle , but the sevice and price was so great I ended up purchasing the same day. It was one of the beSt experiences I have had purchasing a vehicle.

I would recommend this dealer.