Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

nightmare

By PANCHITO123321 on 8/27/2018 at 6:06 PM. Helped by STEPHANIE RUSS.

My husband and I went to Greiner looking for a enclave , we had a 2017 4 runner to trade in , first of all the lady who help us Stephanie Russ) regretful to work with her , she was always in a hurry , even eaten during the deal , she brought the contract documents on to a little square customer waiting room to sign the papers in that office , when we supposed to sign in an office where they explain to you step by step, she not even took her time to explain everything on the new car apps. and if that was not enough when she call to verify the 4 runner due she dint get the right amount and she just pay what the person on the other line told her , instead of check on line to be sure of the total due amount ( which is the right way to do it ) , now I get stuck with almost $ 2,000.00 that I have to pay out of my pocket , I call many times to toyota financial and they explained to me over and over again that it is Greiner responsibility to pay that amount , after bI call and talk to greiner financial, they insist that Im the responsable on that balance due amount ....I deeply regret stop by this place , I will do whatever is necessary to keep friends and family away from this Greiner Buick GMC dealer so they dont have to go with same nightmare I went trough

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department Manager at Greuber Buick

By Angie.. on 3/14/2018 at 7:18 PM. Helped by Gavriel Duron.

I have been going to Greiner Buick GMC in Victorville CA. for many years, and I wanted to thank my Service Manager Gabriel Duron for his EXCELLENT quality of service that he provides me. When my car needs work or just on my service maintenance of my vehicle, he is very courteous, and always greets me with a smile, he makes me feel important and his very concern with any situation I may have in repairing my vehicle. He communicates easily of the process of work that needs to be done, and keeps me updated of my service. I would not bring my vehicle to any other place to be worked on other than Griener, solely for the purpose of the service and honesty and quality, I receive from Gabriel (Gabe) and all the other service personnel working in the service department … I applaud you Gabe, for your excellent performance there at Griener......( a loyal customer Angie Pedregon)

I would recommend this dealer.

Overall Rating

3.0  

2   Customer Service
5   Friendliness
1   Overall Experience
4   Price

Inspect your car thoroughly and don't trust what you sign

By pie146 on 7/6/2016 at 9:12 PM. Helped by Andrew, Daniel.

My husband and I went into Greiner based on family recommendation. I didn't even look at any other lots. My husband and I bought the car we wanted and Andrew Anthony was AMAZING. Super awesome man. We were very happy with our purchase. We drove the car home and didn't go out until the next day when excitedly took it to my parents house (we didn't stop at a gas station). My father noticed that there was some damage to the front and back fender to the car both on the passenger side. He wanted to know why I had bought a car that had been in a wreck. I told him according to the car facts report I received it hadn't. So that night I emailed Andrew with pics of the damage. He showed him manager and had me come in to have his body guy take a look. According to his shop the back fender damage they would fix but not the front. That the damage in the front was ours. I explained it was not possible as I emailed him within 48 hours and nothing had happened to the car. We were willing to eat the front damage (since our insurance deductible is low) but the problem didn't end there. We went to turn in some pay stubs which the finance guy emailed us and asked us to bring in. Once we sat down he told us he made us a great deal! He lowered our payment and even though our interest rate went up we were (according to him) getting a good deal.He then he handed us pens to sign while he went on and on about the discounts he got us. What he didn't tell us is he took off our warranty (which was like the number one thing we wanted.) I won't lie after that we got very upset and went from polite to kind of loud. Our fault, should have had better control but we were clearly being SCAMMED! When we called him on it he gave us a speech about how he cares about the customer and he would fix it. He left and then came back and gave us an ultimatum either sign this and have them only fix half the car of nothing. I know care finance was changed but I said from day one that I wouldn't drive the car off the lot unless they could guarantee the parameters. I offered to put money down and come back when the banks were open since it was a Sunday. Daniel the finance guy told me this bank was open and nothing would change and if it did I would know immediately. We came back over a week later and he said nothing. We exchanged emails yesterday and nothing was said. Like I said I we could have been calmer but we didn't cuss out or threaten anyone or anything like that but now we were really upset. He then got pissed, because we turned in our keys, and said we didn't qualify for the loan and that's why he "redid it" and that's our fault. He also informed us since we said that this all seemed shady that he didn't want our business. I find that hard to believe considering he hadn't verified our income, we had the cover over a week, and he didn't say anything that magically we don't qualify. I'm sorry folks but when it's my money I won't be scammed. My only regret is Andrew the nice sales man is now screwed out of a commission which he earned. Before this I would have recommended them but now, stay away they are no longer honest.

I would not recommend this dealer.

Overall Rating

4.3  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Happy happy happy

By Firebrat76 on 10/31/2015 at 12:48 PM. Helped by Lacey Stenison.

Wow! What an experience! I have bought several cars and I don't think I have ever been treated with so much respect and full kind service as this place. Lacey was our sales lady but I did not even think of her as a cars salesperson, in the bad since of it. They do not work on commission, she did not pressure us into something we did not want. She at no time gave us that "we are getting worked over" feeling. She asked us what we wanted to pay took it to manager, there was a little negotiating, but really the car was priced great to start with, they paid great for our trade and they through in lots of extras. It was just a good experience. I don't even care for GMC but I will be back to this dealer.

I would recommend this dealer.