Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4.1  
Overall Experience
3.8  
Price
4  
Quality of Work
4  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

TERRIBLE!!!!!!

By preston7846 on 8/18/2017 at 2:32 AM. Helped by Kaleb.

One star rating only because I could not use zero stars. Bought a used car from this dealer.Car was good but when deal was closed was told there was no spare key! Was then told they would contact the previous owner. Days later called back and was informed "It's not looking good". Bought a spare key fob online but could not program it. They offered to program it but at a cost to me. Why do I need to pay for a key and programming for something I should have been given at the time I bought it ???? Calls to the sales manager went unanswered. DO NOT USE THIS DEALERSHIP!!!!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Service department is horrible

By Rusty on 7/26/2017 at 10:10 PM. Helped by Jim.

Worst service I have ever received. Was in over a month ago they were supposed to order parts and call me and never did. Dropped car off to have the service completed said I would get a call that day and did not. Called the next day to be placed on hold for 20 minutes and being sent to voicemail after ten minutes each time to call back and leave a message with another person. Finally get a call back to hear they had not looked at my car yet and would get a call when the tech came back from lunch. Three hours later still no call. I'm not even expecting my car to get done that soon but not getting calls and being updated when they say they will is the opposite of what a "service" department should offer. Go elsewhere if you expect service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grandmas new Jeep

By Grandma Jeep on 6/21/2017 at 2:08 PM. Helped by Doug.

I had a wonderful experience working with Doug. He was very helpful. This was my dream car Jeep Wrangler that I have wanted since I was 16. Thanks so much.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service center is horrible.

By What does my name matter on 6/17/2017 at 2:33 AM. Helped by Doesn't matter.

Almost impossible to get someone from the service department to answer their phone. Charged me $130 for a check engine light and they couldn't figure out the issue. Had the same problem I brought it to them before turns they said they couldnt figure it out and i should buy a new battery from them for $300, out it was just the battery going bad. I bought a new battery at battery exchange for $156

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By happycustomer on 6/15/2017 at 10:18 PM. Helped by Douglas Daskalos and Phil Dalton.

I recently graduated from college and was searching to lease a car of my own. I contacted many dealerships but was blown away by the customer service provided at Gresham Chrysler Dodge Jeep Ram! Doug helped me find the perfect vehicle for an affordable price which is exactly what I asked for! I would highly recommend this center!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Ordered wrong part; worst dealer in PNW

By Ram1500v8 on 6/13/2017 at 5:56 PM. Helped by Idk.

If you call: expect to be transferred at least 3 times and talk to 4 different people. Worst dealership ever. Simple service takes hours. They've ordered me incorrect parts costing hundreds more than the initial quote. Horrible, slow service. Horrible, slow people.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Very Happy Purchaser

By Hapi Buyer 2017 on 6/4/2017 at 1:21 AM. Helped by Herman, Mike and Doug.

The Sales team of Herman, Mike & Doug were courteous, respectful, and polite. I got what I wanted and felt I made a good deal on my 2017 Dodge Journey. I tried out several models, 2 makes, and test drove, adjusted seats, tested moving parts & computer's ease of use. Lots of honesty, good discussions on my questions and extremely personable. Great experience!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Worst car buying experience ever! no stars!

By Ticked off mommy on 5/20/2017 at 4:58 PM. Helped by Flash, Jackson.

Tried to sell it at a higher price than the internet price. They made us feel like we wasted their whole day when we only looked at 2 cars. Made us wait for hours with our two young kids while they fiddle farted around. We said we only had till 5 cause our credit union closes and they stalled till way after 5 to try to get us to use their banks. The place was empty yet they kept telling us there was 2 people ahead of us. We left exhausted and with a horrible taste in our mouth. Will not recommend to anyone! Go to suburban Chevrolet in sandy if you want to buy a car!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service department experience of my life

By No Pity For The Majority on 4/4/2017 at 12:05 AM. Helped by Steve Becker (Service Manager) Keith Weisberger (Service Adviser).

Absolutely the shadiest service department I have ever visited. Absolute nightmare dealing with this place; 6 months of trying to fix my Jeep. So-called Service adviser Keith Weisberger is a fraud and attempts to rip off customers with parts they don't need. Service manager Steve Becker is a snake oil salesman at best. Been here several times with transmission issues they have been paid to fix, but have not been able to repair. They've been paid over $3000 and now refuse to repair the Jeep and refuse refund. This service department put me through the third degree and drug me through the gravel. Absolute worst service department I have ever been to; cannot emphasize that enough. Will be reporting to Better Business Bureau and filing complaint with Attorney General. PLEASE TAKE YOUR HARD EARNED MONEY ANYWHERE ELSE!!! Don't wait until it is too late, and read the other reviews. I wish I had. I love American cars and mostly buy American, with occasional European, but no wonder American car companies are going down the drain; because of xxxxxxxx like these people. It also seems like a lot of their '5 star' reviews are fake... CONSUMER BEWARE!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of time

By Joejoe123 on 3/21/2017 at 10:31 PM. Helped by Mike.

So I go in to see about trading in my car for a new one. Everything goes fine then they tell me they can't do it. I get a call back next day saying they can make it work so I go in and they start talking poorly about my trade right in front of me. The at the end of it treid asking me for more money!!! I wasted all my time going out there to be talked about and humiliated never will ever buy a car from Dodge after this.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Trailhawk

By Teresa Hoover on 3/13/2017 at 11:01 PM. Helped by Caleb, Gary M., Gary C., Easton.

I don't write reviews good or bad very often. So the fact that I'm taking the time to write this one means I was blown away by the amazing service I received while searching for my new car. I went in looking to trade in my 2015 Jeep Cherokee Trailhawk which had some software issues for a jeep patriot. I just wasn't feeling the Patriot at all. I absolutely love everything about the Trailhawk and didn't think a new one was a possibility for me. Well Caleb my salesman and Gary made it happen and I couldn't be happier. They did all they could for me from getting me a deal on my trade in to making sure I was comfortable with my new purchase. Even Easton from the Service department came out to make sure everything was going well for me. Thank you Caleb, Gary M., Gary C. and Easton. Best car buying experience ever!!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
3   Overall Experience
1   Price
1   Quality of Work

My brand new lemon

By Bountyhunter65 on 2/22/2017 at 5:45 PM. Helped by Jeremy is the only one that stands out in that dealership he is genuinely concerned about the customers feelings the rest rest make me feel like oh well it's your problem not ours.

I bought a 2016 Dodge Ram 1500 quadcab with 5.7 hemi. After only five thousand miles my engine blows up I have dealt with dealership and Jeremy in service is always good to me I do not like the fact that the dodge resolution team would only do a new motor it has been there for two weeks when I stopped for an oil change in there rental which is killing me in gas money they still had not even started I asked when and they said two weeks that put my truck in the shp well over two months now I'm tired of this they should have offered me a new vehicle with same specs instead of making me the customer consumer who payed them for a rig that I thought was reliable but they sold me a faulty truck and have no remorse of the stress it's caused me you would they would have said hey are product failed let's get you a new one for the trouble it caused me

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!

By Rilas on 2/13/2017 at 8:44 AM. Helped by Ed, Eric, Jay, Jose, Lars.

5 Stars given to Great Customer Service! I went in on Super Bowl Sunday to buy a new 2016 Chrysler Town & Country Van as 2016 is the last year they made vans. After checking a lot of dealerships in the area, only Gresham Dodge had new vans in stock. I had went in to buy the Anniversary Edition, but came to find out it wasn't the most fully loaded option Chrysler made. PLATINUM was the best you could get. Gresham didn't have one, but they found a dealership that did have one and also in my ideal color, it was Top of the Top. And we made a deal that night on the van and they bought it for me the 2nd day. The guys were great. After having had an awful experience at another Dealership the day before, I had told them all the problems I had. And all the guys seemed to understand my frustration and situation and not want to repeat it and strived to make sure my first car buying experience would be better with Gresham Dodge. And it sure was! Jay- was the guy that helped us out the first night and he was great to talk to. Eric- the main Sales guy was nice and attentive and worked with us to make a deal that night. Lars- the Finance guy gave us great advice in warranty and other options that were available etc. Jose- Partner with Jay and also the guy that we dealt with the following night when we picked up the van. He was REALLY GREAT and understanding and took over an hour to show me the van and all the options and buttons and synced my cell phone and made sure I felt comfortable leaving the lot that night in a new van. Stayed 1.5 hours after closing and made sure I was completely happy with the van and well acquainted with it before I left and that all my questions were answered. All in all I appreciated this as my life is very hectic working and having 4 little ones and I don't have time to read manuals etc Definitely recommend Gresham Dodge and will use them again in the future! Overall you get a sense that they really want the customer to be happy at the end of the day. And Customer service to me is very important! And I have the van that I wanted at the end of the day....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Around

By ladyoflight on 2/8/2017 at 6:40 PM. Helped by Branden Benjamin.

Never before have I had such a flawless transaction. I shopped online and contacted all surrounding dealerships, I feel as if I am pretty savvy. Branden, the Internet Sales Manager, made this an easy process. He answered all questions, responded to all my texts after hours and on days off. Once I was finally ready, Knowing I had agree to certain figures, he has the vehicle pulled up front and all clean for me to drive and we finished paperwork. No haggle or grinding from some creepy manager. Everything Branden told me was upfront, I Worked with Phil in finance and he made me laugh, got me a better interest rate and even got me a lifetime warranty! I left amazed, and in under 2 hours for all paperwork test drive and finance. Thanks to everyone for this excellent Experience!!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Poor service department

By Daniel J Huson on 1/25/2017 at 11:01 PM. Helped by Service Department.

Or customer service wait times when there's nobody there because nobody's in a hurry. All they do is sit around and collect a paycheck. I wish the general manager would actually look at the service department in his Staffing. From one business owner to the next wake up

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience every time .The best dealership to bu

By Untriedbudd on 1/17/2017 at 7:03 AM. Helped by Thank you Dustin and Tonya & Gary. And all of the finance people.

The best dealership to buy a new or used vehicle. It's always a pleasure to do business with Gresham Dodge. The people are friendly and fast and really do look for the best deal for you to make you happy. Their service department is great also I will be a customer for life thanks Dustin and Tonya, and all the finance people thank you so much for a great experience

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lots of promises and no delivery

By UnhappyMichael on 12/18/2016 at 6:31 PM. Helped by Prefer not to identify individuals.

We bought a used Dodge Ram pickup with 4500 miles on it. After we paid for it and did all the paperwork we were given one key. We were told that when it was traded in it only included one key. I said I definitely wanted them to give me two keys, especially since we had paid a premium for the vehicle. The salesman promised to get us a second key. When that didn't happen, over the next year we spoke with four other "managers" who promised they would get us a key. Not one even returned a call to us. We will never buy another vehicle from them nor have we serviced with them and never will. What a ridiculous lack of service.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Service Department-Service writer

By Buford on 11/3/2016 at 9:36 PM. Helped by Service writer.

Been there twice to get an inspection. No one in a real big hurry to help you. Turned away at the door. So business must be good since they don't need anymore....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By lhintz82 on 10/17/2016 at 5:51 PM. Helped by Jeremy.

Make sure you work with Jeremy! he is great. A real straight shooter that will tell you what you need and what can wait. Great service!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unethical incompenent repair service

By Gecko on 9/21/2016 at 3:14 AM. Helped by Joe.

Took my truck into this dealership 3x starting end of June 2016 for what was thought to be a TCM (Transmission Control Module) problem my personal mechanic was unable to resolve after two months of trying. This dealership found a code P0931 which has to do with the gears (transmission). I told them what I had read on dodge forums and gave them history of the cluster panel lighting serv 4x4 and intermittent engine shut down and immediate restart problems I was having while driving. I had recently had the alternator and battery replaced by my mechanic. I spent over $1300 and made 3 trips and the the TCM issue I mentioned I had read about was never addressed. Instead they replaced the battery, alternator and cables. Never touched or researched the P code (Powertrain aka: transmission). The truck completely failed about a month later I towed it to another dealership who had the same codes and immediately tested the transmission. $1000 more later they found the TCM sensor was bad, replaced and fixed my problem. I contact upper management at the first dealership and they refuse to explain why they never addressed the transmission codes and why it took 5 labor hours to install a battery, alternator and battery cables. They claim they earned their money. I am not a mechanic but I can understand that a P code means powertrain.. not alternator or battery. They also never returned or credited me for a core charges on the alternator or battery they replaced and I didn't need to begin with. This dealership DOES NOT listen to their customers when they tell them they want certain things checked out they spend your money on things that don't need fixed. My mechanic check my battery and swapped out the alternator two weeks before hand.. nothing wrong but was done for preventive just in case and at no charge. He's willing to confirm this. This Dodge dealership service dept. totally ripped me off. I'm 56 and female maybe that had something to do with it.

I would not recommend this dealer.