Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.8  
Quality of Work
4.6  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible Service Work

By Max L on 9/19/2019 at 8:35 PM. Helped by Garhett Brown.

DON'T GO HERE for repair or service work. Had them do a multipoint inspection before a big roadtrip. Car broke down a week later. Here is what they missed: - Master break cylinder leaking badly, caused BREAK FAILURE in mountains! - Front control arms ball-joints visibly damaged, risking steering failure - Transmission fluid way too low, causing transmission failure - Break fluid long overdue for a change, causing further break problems - Engine idler to loose, risking engine overheating Am yet waiting to find an agreement with this place to get compensation and an explanation as to why they endangered our lives (e.g. break failure). After two weeks still no luck getting an appointment.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I will always pick Gresham Ford over the rest!

By Jdunnihoo on 11/17/2018 at 7:29 PM. Helped by Jesse Sowder.

Gresham Ford stoll this customer from Suburban Ford for life! They not only have me a better deal (a MUCH better deal), but also treated me like they wanted to earn a customer and not just sell a truck. I had bought my previous truck/trade-in from Suburban so I returned as all loyal customers should, but the deal they were giving just didn't seem right. I felt like I was just another sale and they were going to take for a ride banking on the fact that I was a return customer. I went to Gresham because they take care of my business fleet and they stole my personal business from as well. They gave me a substantially better deal, and even went above and beyond and fought for an additional rebate 2 weeks after the deal was done and hand delivered me a check. Amazing! Wonderful people, a great team, and I can never say enough about Jesse Sowder. He always takes care of myself and my fleet as if we were family. It's hard to earn a customer, but it's even harder to keep them. Hats off to Gresham Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SUPER WONDERFUL

By FARNSWORTHLLOYD on 8/30/2018 at 3:01 AM. Helped by JARED.

I had a super quick knowledge relationship with gresham ford and would purchase another car ther a full tank of gas and a very clean car helped while i was buying best experience buying i have ever had the check for a referrel never arrived so Jared must have forgotten THANKS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest Friendly Community minded business

By BigMan14e on 6/12/2018 at 4:27 PM. Helped by Billy Ray , Sam Wrench.

Third vehicle from this dealership ... two in last two years ... very helpful and patient staff. Sales force very good at helping find exactly the right vehicle to suit our needs. Great after the sale in insuring that our transportation is providing the safe reliable product we need. Sales staff very good at teaching us how the technology works. Very important to getting maximum benefit from our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Bigwebs on 6/9/2018 at 7:42 PM. Helped by Billy May.

Best car buying experience I've ever had Billy Mays was almost home with my kids and didn't dick around we just got down to brass tacks and got it done I left with a great deal and a great car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to work with.

By SAnderson on 5/4/2018 at 1:08 AM. Helped by Van and Greg.

Very nice people to work with, they made sure we had everything we needed. Gresham Ford is the place to go if you are looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional sales staff, management, and service department!

By Cclark31 on 3/21/2018 at 5:52 PM. Helped by Sam Baxter.

I purchased my 2017 Fusion Energi from Sam Baxter at Gresham Ford and had an amazing car buying experience! Sam was friendly, knowledgeable, and very professional. Great car, great price, and great service! The service department is always friendly and knowledgeable too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new plug in C-Max and love it

By GoldenHvac on 3/16/2018 at 10:57 PM. Helped by Sam, Dylan.

Due to buying a 2017 in February 2018, they offered great rebates, 0% financing, and because it is plug in Energy, I qualify for a $4,007 IRS tax credit! I love getting 40 MPG and using electric for 15 miles. Thanks Sam and Dylan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership I have ever done business with

By Mikew on 3/16/2018 at 8:19 PM. Helped by Sam.

The best dealership I have ever done business with. Working with Sam to buy my 2015 Ford fusion energi was so amazing. I wish more dealers were as honest as Greshem Ford, and I do not hesitate to recommend them to anyone. Thank you again to Sam and his family for a wonderful experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Unprofessional at best

By Tsammons on 3/14/2018 at 4:50 PM. Helped by Cher Marlowe, Greg Lingelbach, Keith Hodges, Rocky, and Steve. Every one of them dissapointing..

Without question, the worst dealer warranty experience of my life. The very condensed version: I purchased a new Ford Fiesta ST from Gresham Ford in July of 2017. As soon as the rainy season began, the car leaked between a pint to 2 quarts of water inside the interior, every night that it rained while parked in my driveway (which has a slight angle). No other vehicle in my driveway leaks. My car has been to Gresham Ford four times, where the employees have scratched my paint in two places, stained my driver seat as the result of removing the protective covers prior to a test drive by a dirty mechanic, in addition to demonstrating incredibly unprofessional and foul behavior. Gresham Ford techs didn’t even remove the interior panels until the third warranty visit, and did everything they could to deny my warranty claim every step of the way. I can provide multiple videos of the car leaking in TWO places within 20 seconds of FREE flowing hose water (absolutely no pressure) being run over the driver side B pillar, or Gresham Ford employees behaving in ways which may prompt you to reconsider giving them access to your vehicle. It is my sincere opinion that Gresham Ford is absolutely NOT a dealer who will stand behind their product following the sale, nor do they appear to employ mechanically competent techs in general. I would be happy to provide additional or specific examples/dash cam videos to anyone interested, email me at my first and last name at gmail. Bottom line-Gresham Ford thinks it’s acceptable for a new car with a few thousand miles to continuously stream water inside the vehicle through multiple points of entry. Per the service manager: “the car is operating as designed”, and Gresham Ford will no longer work to resolve the issue. This leak is present 100% of the time the car sits at certain angles-which was very simple to duplicate on flat ground with a few scraps of wood, and free flowing hose water. Gresham Ford service employees are some of the least professional, and least proficient I've ever encountered. Nobody needs to accept my word for this, the video/audio recordings speak for themselves.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easily the Best Dealership Experience I've Ever Had!

By DaveLC on 2/16/2018 at 11:58 PM. Helped by Van.

This group is the BEST.....Really! Just got a replacement Explorer as my 2015 got totaled. My previous experience here was also excellent but this time was really tops. I talked to Van, told him what I wanted and how quick I needed it, and he found it and had it ready to go just as he said he would. The entire process there was very quick and easy. All staff I interacted with were very friendly and professional. And the vehicle is every bit as good as the last one; probably better. After hitting a large truck t-bone style at highway speed, I can truly appreciate the safety of an Explorer. And after taking it to Arizona last summer I also truly appreciate the comfort and power of the Ecoboost engine. I love this rig just as I did the last one, and I'm looking to keep this one for a long long time! Just please, careless drivers - stay out of my way!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very helpful

By Jcswlyons on 1/5/2018 at 3:09 PM. Helped by Sam Billy Alex.

Wen't all out to make sure the new ford was going to work for our needs. Great place to do business. Salesmen Sam & Billy were most helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly a Dealer with a heart

By Stang Man on 1/5/2018 at 4:13 AM. Helped by Van, Bess, Alex,.

We had a great experience dealing with Gresham Ford. They are truly a Dealer with a heart. We placed our order for a new Mustang in July. We were kept advised on the status of our order in a timely fashion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By Deborah Rainforth on 11/29/2017 at 4:51 AM. Helped by Ryan.

I took my son's truck there and had an amazing experience in the service department. It was during the Thanksgiving Holiday and they called when they said they would and had it done before I expected. They explained what was wrong and fixed the truck. I cannot thank them enough. Even though we live far away I will always make the drive to have my truck or my son's serviced at this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By KKollar on 11/21/2017 at 6:22 PM. Helped by Sam Baxter, AJ Wills.

I recently purchased a vehicle at Gresham Ford and had a great experience. They are all very friendly and work hard to get you what you need. Their financial specialist I worked with went over and beyond for me and I am very thankful. I definitely recommend going here when you’re looking for a dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Thorough, Awesome Service!

By Bulldozer on 11/21/2017 at 2:26 AM. Helped by Scott, Justin..

I drive from Hillsboro to Gresham for service on my truck. I tried the other guys around my area but no other property comes close to the service I receive at Gresham Ford.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Returning Satisfied Customer

By DRJOHN on 11/9/2017 at 6:02 AM. Helped by Glen, AJ and Greg.

This is the 2nd vehicle I have purchased from Gresham Ford. I can not say enough good things about this team. Glen and AJ are terrific.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jesse is awesome.

By Lis on 11/8/2017 at 1:38 AM. Helped by Jesse.

Great customer service, friendly, prompt,knowledgeable and efficient. I will continue to have my cars serviced at Gresham Ford. I’m completely satisfied with the company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Satisfied Customer

By Realist on 11/3/2017 at 9:31 PM. Helped by Scott, Ryan, and everyone there.

This is my 2nd vehicle from them,. I always have them do any service work and always am treated like a queen. I can't say enough good things about them and their staff. They are the absolute best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By djk0609 on 9/30/2017 at 9:05 PM. Helped by Dylan, AJ.

Laid back and friendly customer service. No pressure. Was in and out within an hour, they made things quick. Treat you like family. Donate to churches, charity and schools. Very involved in the community.

I would recommend this dealer.