Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Job

By NA on 9/3/2019 at 10:25 PM. Helped by Michelle Clev Josh Jordan.

Thank you to Clev , Josh and Jordan from the service department. I had a battery failure after my service on Saturday. I made a call and Clev showed up in the service vehicle to give me a jump. We had an ancillary issue and determined that the battery was completely dead. I returned to the dealership and a service tech (Jordan) drove me back to my car and removed the bad battery. We drove back to Thomasville FLM and I purchased a new battery and one of the service techs (Jordan) dr. Jordan drove me back and the new battery back to my car and installed it! It does not get any better than that!! Two thumbs up for the whole service team there! Thank you for that everyone!! Michelle, Clev, Josh and Jordan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By Satisfied Customer on 9/1/2019 at 8:05 PM. Helped by Brandon Hayes and Myles Logue.

I was very Satisfied with Brandon Hayes and Myles Logue Services. I will be sending them some more Customers. They was very professional and. Ice and patient. Thank You again. Markin and Ebony Williams

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine oil service

By Dawgnav on 8/9/2019 at 1:50 PM.

The service department was ready and waiting when I arrived. The staff made sure I was comfortable, and in no time at all my Escape was finished. Check out went smoothly and I was on my way. Kudos to the service department!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HOME AWAY FROM HOME - MY FAVORITE DEALERSHIP

By Auntielorna69 on 8/3/2019 at 2:25 AM. Helped by SERVICE ADVISOR MOORE, JR.

ALWAYS 10STARS QUALITY COMPETENT SERVICE. OUTSTANDING CUSTOMER SERVICE. FRIENDLY & RESPECTFUL.. THANK YOU TO MY SERVICE ADVISOR MR. MOORE, JR. YOUR RECOMMENDATIONS AND EXPERTISE WE RIGHT TARGET!!! OUTSTANDING.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on Ford Explorer

By fordlady on 8/2/2019 at 12:21 PM. Helped by Arthur Moore, Jr.

My experience with Thomasville Ford was very satisfactory. The technician, Mr Arthur Moore, was very friendly and helpful to me, and the service was great. I would recommend Thomasville Ford to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change & tires rotated

By JLong on 7/22/2019 at 10:51 PM. Helped by Service manager, service adviser & lady at front desk.

Arthur Moore was my service adviser today. He was very nice & very professional. He gave me updates as my Lincoln was being serviced & since it was a rainy day he gave me a rain check on my detail & wash that I get each time with owning a Lincoln. It was a a pleasure meeting you & thank you Arthur for being so kind.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Price and service wins every time.

By TAC68 on 6/7/2019 at 2:53 PM. Helped by Miles.

Title says it all. Contacted many dealers looking for a Raptor but these folks were so far ahead of the others that I was willing to drive 3 hours to pick up my new Raptor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Pop56 on 6/1/2019 at 9:04 PM. Helped by Josh Tuck.

First time using Thomasville Ford service department and I was pleasantly surprised at the quality and efficient service that was rendered. I highly recommend them and I will definitely use them for future needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change/tire rotation

By Clark0072 on 3/26/2019 at 9:58 PM.

Always use them. Bought my truck there, always been very professional at a reasonable price. Work guaranteed. Great waiting area, with refreshments. Awesome new building.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply Awesome

By 1211 on 1/24/2019 at 8:39 PM. Helped by Zack, Courtney.

Thanks guys for the wonderful experience. Thanks guys for the great work! Courtney..... wishing you a successful future with Thomasville Ford, you make things happen, thanks again for everything!

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
2   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

No Concern

By JLong on 12/12/2018 at 3:38 PM. Helped by Service department.

I took my Lincoln into Thomasville Ford/Lincoln dealership for an oil change & tire rotation. I let them know there was a small oil spot on my carport floor & please let me know where it was coming from while they had it. They did not let me know anything when I picked my car up & this morning, (the next day) there was still a new oil spot on my carport. Needless to say it concerns me that something so simple wasn’t taken care of.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

f150 service

By Dodd on 11/21/2018 at 1:11 AM. Helped by Not sure.

Dropped my truck off at noon on the day prior to my 7:30 am appointment. At 2 pm I had not heard if my truck was ready or not so I called The basic service had been completed however they were still trying to diagnose why the backup lights were not working. I arrived around 4:30 and still no resolution. I waited until 6:00 when my truck was brought up Was told it would take a body control module to fix the problem. Overall this is a good dealership, however the timelines of today’s service was below their standard

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Terrible customer service in service department

By Tgurley33 on 8/22/2018 at 12:05 AM. Helped by Jake,Carl.

Their service department has got to be the worst that I have ever experienced, Their technicians I feel is not knowledgeable enough and does a lot of guessing when it comes finding and fixing the problem with your vehicle

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By Kidpau on 7/29/2018 at 12:16 AM.

The staff was very helpful. They gave me the information I requested and the service was done quickly with little wait time. The staff was also very friendly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil Change

By Remi01 on 7/26/2018 at 3:03 PM. Helped by Jake McDowell.

I’ve been doing business with these guys for a looong time. Jake’s team rocks hard! I feel comfortable leaving my vehicle in there care and don’t have to worry about a ride back to work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By Work on 5/27/2018 at 4:18 AM. Helped by Carl.

Fixed problem created by sunbelt ford Cordele. Can’t say enough about service Dept. Carl and technician really helped us out of big trouble. Thanks!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By 2164klg38 on 5/21/2018 at 5:25 PM. Helped by Kevin.

Great Experience with Kevin and sales crew. They have made a life long customer with their knowledge of financing and products. Definitely was a good day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By James Halpert on 5/20/2018 at 7:17 PM. Helped by Clay Clements. Brandon Hayes.

Very down to earth people. Super helpful. Everyone went out of there way to make you feel welcomed and satisfied. Great pricing on new trucks as well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

You must stop hete!!

By DMJSmith on 12/1/2017 at 2:21 PM. Helped by Tevin; Tony; Cortney.

Pickups and cars are sold every where, but, do yourself a favor and stop in here. I have purchased vehicles every few years and all over this great country-however, Thomasville Ford didn’t waste my time. The sales staff didn’t continually get up and down up or in and out of the office or kept me worn down hoping I would purchase. So many auto dealerships play that same game. Thomasville Ford was on the ball and made the sale quick. Because of that timely sales service, they are now my go to Ford Dealer (PS I live in Florida)! I purchased. 2018 King Ranch loaded and I have my eyes on adding an F-250 diesel to my Fleet. Could I have gotten a lower price elsewhere? Maybe, but my time is far more valuable than saving a few hundred dollars. I have tried other auto brands but nothing can compare to the comfort and value of a Ford Product. Am I brand loyal? You bet! Nothing but the best for me and my family. Great Job Thomasville Georgia Ford Dealership!!

I would recommend this dealer.