Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.1  
Price
4.1  
Quality of Work
4  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Five Stars for Woody

By carmur1012 on 8/20/2017 at 3:31 PM.

A salesman who can best be described as a "genuine gentleman". Woody is friendly, helpful, considerate, and most of all "non-pressuring". Last year when I needed a car, he got me a "perfect fit". He is definitely a FIVE STAR guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer

By Jeep lover on 8/20/2017 at 1:06 PM.

I had the pleasure dealing with Michael Eddie for my car search. He was very helpful and patient with my indecisiveness. The financial guys were great to work with and made sure I was in a comfortable payment range. Overall very pleasant experience and very happy with my new ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Woody Kroeker!

By Bolens on 8/17/2017 at 11:55 PM.

Very pleased with Woody and the service he gave us, We were treated with honesty and respect and would recommend Woody to all our friends and family. He made us feel good about our purchase of a new van and he was very knowledgeable about the product and was able to answer all of our questions. We will definitely keep Woody as our family car / truck salesman! GREAT JOB!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Jerad Holmes

By Judy Schmidt on 8/18/2017 at 2:36 AM.

Jerad Holmes was the best salesman that we ever had. He went Above and Beyond to take good care of us. A pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Phenomenal Experience & Continued Service!!!!!

By Ordwayn on 8/17/2017 at 8:16 PM.

I came to this dealership after SEVERAL bad experiences at numerous other dealerships. Upon entering the dealership initially, I was welcomed by several employees. Upon purchasing my vehicle, I never felt pressured or uncomfortable. The entire buying experience was relaxed and I was able to make my decision without any pressure, including not buying if I do chose! Since then, I've returned for all the service appointments, maintenance, and anything else to fix my vehicle! When it was broken into, I didn't know who to turn to, and my salesman, Woody, urged me to rush to the dealership. They quoted me the cheapest quote to fix the broken window AND fix all the damage, as well as detail my jeep to ensure it came back to me in the condition it was BEFORE the break in. I have received exceptional service from this dealership, and specifically my salesman, Woody, I recommend them to anyone who will listen. Every time I walk in, it feels more like family than anything. I love it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best customer service

By Andrea L Davis on 8/16/2017 at 5:41 PM.

I gave this rating because of the service and employees that work @ this dealership. Woody Kroeker was so wonderful@ his job. He definitely made sure we found something that fits our budget and comfortable for me & my family. Woody also send me Birthday cards which I think that so amazing. I couldn't ask for better service. I visit Woody every chance I get when I get my oil change. Thanks for the good service Woody.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth used car buying experience!

By JRand on 8/16/2017 at 2:16 AM.

Great experience working with my Sales Consultant, Woody Kroeker, buying a 2011 Volvo S40 T5 R-Design. Woody was a class act, very kind, and pressure-free! All paperwork and history on the vehicle with a very transparent sales approach. The vehicle was fully washed, waxed, and detailed for my return visit to purchase! Nothing fancy or distracting from the dealership as a whole- just an upfront hassle-free experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best.

By Enoel on 8/15/2017 at 5:16 AM.

Good service and friendliness. The attention was very nice. I liked the service in my Spanish language. They are cheerful and very friendly. Good ubication.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wheeling & Dealing

By Wmdbrock on 8/14/2017 at 6:42 PM.

We were on the hunt for a new vehicle for our family. We we considering another Dodge Grand Caravan, or something similar. After talking to Chris, and test driving a few vehicles, we decided on a 2017 Chrysler Pacifica. I don't think Chris was ready for a negotiator such as my wife, Diane. By the end of all the discussions we signed for our new vehicle. I really appreciated the time Chris took, and his patience. He walked us through everything and made sure we understood things before we moved on. I would gladly got back to Griffin Hub when we consider our next vehicle.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good experience

By Sahara wrangler on 8/8/2017 at 4:20 AM.

I was searching for a used Jeep Wrangler and stumbled across a Griffins Hub dealership listing on Truecar.com. When I called to inquire if the Jeep was still available, Sales Consultant Woody Kroeker informed me that the vehicle was still available and promptly went outside to text me pictures so I could see any blemishes myself. I made an appointment with Woody to test drive the Jeep later that night. After a short negotiation, we agreed on a price. In addition to Woody's great service, I found the interest rate they found for my loan to be very low! The rate for the used jeep was far less than my recently purchased new F150 Platinum Ford. Even though I live in the Chicago area, I wouldn't hesitate to work with this dealership and salesman Woody again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Woody is a great saleman!!!!!!

By Happy Jeep on 7/19/2017 at 3:32 PM. Helped by Woody Kroeker.

I came in to buy a replacement vehicle because my Durango was totaled. Woody showed me several cars, with absolutely no pressure. He told me to choose what was the best vehicle for me. I chose a Jeep Cherokee and I could not be happier with my choice. I totally recommend seeing Woody and Dennis Weide in finance. This experience was totally a great one.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Too many chances

By Bookman27 on 5/17/2017 at 6:19 PM. Helped by N/A.

I leased a car from Hub in 2014. As the lease came to an end, I was looking for another car at the same payment. The salesman couldn't find anything for my payment without asking for $3000 down. Also the manager was not helpful to the salesman when he had a computer issue so that meant I was waiting for a long time. Not helpful or friendly. I went to another dealer and got a better car for no money down and same payment! They were actually eager to help me so definitely will not be coming back. Also their service dept is bad. I went to pick up a part and none of the 4 service people came to ask me if I needed help so I waited in line 15 min while I waited for the 1 service person that was already helping someone. The others just stood there and never came and tried to help me, they were just loudly complaining about a co worker. Then waited another 10 min for the cashier. So a 5 min pick up lasted 25 minutes. Terrible.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Advertising scam with "Money Carlo"

By stephen007 on 10/1/2016 at 8:17 PM. Helped by Mr. Green.

Griffin's Hub uses a "Money Carlo" gamepiece mailer to make you THINK you've won a new 60" television... but you haven't. I couldn't believe the number of people at the dealership that were duped (we all had "won") and the number of others that were pissed off on Yelp & Facebook. It got so back that Griffin's Hub had to turn OFF comments on their Facebook site because of all the negative reaction to the promotion. Search "Money Carlo" on the web & you'll see the tactics they are using to get people into the dealership.

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Scam Artist

By GG3 on 9/30/2016 at 9:10 PM. Helped by Vergil.

THIS PLACE IS A SCAM. Do not do business with them. I was told 5 star dealership, but the customers say 0 stars. I wish I could give 0 stars. I bought a 2008 Jeep Compass with 29,500 miles on it, after 8 months and putting 7,000 miles the transmission broke down. Now if anyone knows a transmission should (at least) last 150,000 miles. With 36,000 miles on it I need to now replace the transmission with is $3,600. Keep in mind I bought this Jeep for $10,000. In the ending of January 2016. Now you might think what about the warranty? Let me tell you that I was not offered a warranty on the transmission or anything else, but I was offered a warranty on the tires (platinum deal). I was rushed out at night of the deal with a car with barely no gas. I go back to the dealership to see if I could get any help with the transmission cause this is too early for that to happen, but all I got was a NO HELP HERE. They told me that what (COULD'VE) happen was that the bank didn't want to offer the money. I was lied to in my face and he just covered up the tracks. They want to sell me another car and take in my Jeep so that they can make another profit on me, but I tell you I won't bring my Jeep back or referral to anyone to go here. This dealership is CUTTHROAT! They just want your money and will find any way in doing so. They sold me a lemon and now I have to live and learn with a car I can't drive. I've talked to multiple services, even the Jeep Customer Service Center in saying without a warranty I can't be helped, but they were stunned to hear that I wasn't even offered a warranty on this car which 100% should've been the case. They said they basically found a loop hole in the system. I have even talked to lawyers saying the same thing and even them saying They can not help me in this situation. I'm stuck with a car that needs a $3,600 repair which I am still making payments on. It has now been 3 weeks going on a month, and now I am fed up. I WILL NOT DO ANY BUSINESS AND I HOPE EVERYONE ELSE STAYS AWAY FROM THIS PLACE! I'd rather spend that money somewhere else than give them the satisfaction of more revenue.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Judy.C on 9/25/2015 at 4:31 AM. Helped by Joe.E.

No need to shop the competition! The salesman Joe.E was very considerate to work around my schedule. I was in and out with my new Renegade in about an hour. Thanks again!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor Service

By YolandaSmith on 5/23/2014 at 3:38 AM. Helped by new car sales manager.

Do not purchase a vehicle from this dealership. They have poor customer service. I purchased a truck on Thursday it broke down four hours later. I went back and forth with them for over a month trying to settle the problem. I still did not end up with a vehicle and I have not received my down payment back yet! It is a horrible, horrible dealership! You would think that the managers would be nice and try to work with you but that is not the way it is there. Think twice before shopping there! Yolanda

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good experience buying new minivan

By lmarshall50 on 5/1/2014 at 3:44 PM. Helped by Woody in sales and Rob in Finance.

Excellent experience buying our new minivan at Griffin's Hub Jeep Chrysler Dodge. Friendly staff, found the vehicle as advertised, and finished the sale quickly.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

"committed to earning your customer's business everyday,"

By freightonthego on 4/11/2014 at 9:12 PM. Helped by .........

Dear Leroy Neu, Service Manager: I have received my 2013 Ram Longhorn 1500 back today after two days in your service department for miscellaneous repair: 1.) Seat belt replacement 2.) Back seat repair 3.) Inoperable sunroof What I have received is a brand new seat belt (very nice minus the tech black finger prints on my tan interior), back seat repair is fair to mediocre. The stitching does not look like they will stand the test of time for the near future and unfortunately will have to be revisited again, poor choice on Chrystler's behalf. As for the inoperable sunroof, your Service Advisor swore up and down that there is nothing wrong with it and that it is fully operational and even volunteered to demonstrate proper operation instruction for me of how to operate the sunroof, although I used it all last summer and seemed to have a good handle on it. (Well the sunroof works great! It's a shame that it decides to close itself randomly 5 times without me even having to push the button on the way home from the dealership which is approximately a 3 mile distance.) To top it all off, when I got into my truck your mechanic seat covers were still laying on the floor and the truck was filthy on the outside. For spending $55,000 at your dealership for a truck, I consider this a subpar service. So your statement stating your "committed to earning your customer's business everyday," has failed on this service and with this customer. Thank you, Freight On The Go, Inc.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Apparently Griffins Hub met their quota for this month....

By TylerKapke on 10/25/2012 at 11:03 PM. Helped by Richard.

Apparently Griffins Hub met their quota for this month. The general manager told me he didn't want to sell me a 2013 Dodge Dart because of 300 dollars. The general manager is really lacking people skills. He said he knew I was not serious because I didn't come in during the day. Some people work during the day. My salesmen Richard was awesome.

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Griffin Hub is a smarmy, hustle-you dealership. The...

By wilddoggie on 3/8/2011 at 5:52 PM. Helped by Salesman, and sales manager..

Griffin Hub is a smarmy, hustle-you dealership. The vehicle was misrepresented; the photo on their website had performance parts that were taken off before I arrived. They charged me as if the parts were still on. (Too much.) Stay away from these people, they are slick crooks with cheap cologne and greasy hair. The falsely advertised.

I would not recommend this dealer.