Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went because my car wouldn’t start the past weekend

By Kierra R on 10/15/2019 at 12:22 AM.

My brakes were stiff & car wouldn’t start Sunday. Took it for diagnostics; felt the brake switch needed to be changed based on online reviews. Jimmy helped me and turned out brake switch needed to be changed. I was still under warranty which was a good thing. Jimmy also called and said my brake fluid needed to be flushed && there were 2 air filters that needed to be changed (those 3 not under warranty). Also I had been having an issue with the front detector on my car. It was malfunctioning && it was changed as well under warranty. Overall I’m very satisfied. I drive my car everyday so I’m glad it was fixed in one day. They also provided me a car for the day. I asked about an extended warranty && he spoke with me about it and also informed me not to let them sell me anything! Loved that. Not many salesmen would do that.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Professional liars from sales to finance

By wingwing2032 on 10/13/2019 at 2:12 AM. Helped by James Wang.

Sales lied about the sale figures put all the sale tax in before deducting the trade in value. Offered the lower than blue book value on your trade. Added all kinds of junk into the sale price and could not explain what they were. Had to ask the manager come out to explain the details. Took pictures of my trade in with my personal belongings for advertisement. Finance depart forced you to buy all kinds of craps to get commission. They even changed the sale price too. Stay away from the place. This place is dangerous! Mylake Green is the only one doing well by showing me the features of the car and instructed on GPS system.

I would not recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

El agente Jose muy atento y muy cordial , solo que el...

By Lily on 10/5/2019 at 4:39 PM. Helped by José.

El agente Jose muy atento y muy cordial , solo que el servicio demora bastante aun con cita programada pero en general el servicio fue bueno

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

It was a pleasant experience to buy my car at Grubbs. I...

By nrsell on 10/5/2019 at 8:07 PM.

It was a pleasant experience to buy my car at Grubbs. I had been a Sewell customer for years but now I'm a Grubbs customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Service Manager did an awesome job taking care of my...

By Robert on 10/3/2019 at 9:28 PM.

Service Manager did an awesome job taking care of my Rogue today. Appreciated him taking the time to show me what needed in repairs to my Rogue, plus showing the read outs to justify the upcoming repairs. This goes above an beyond care to a customer. This is why I really like going to Grubbs Nissan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Almost fun

By lgenlewis62 on 9/28/2019 at 9:24 PM.

Went in to get service on my Titan, went by to say hi to Ramon and conversation turned to my wife and life would be easier with a second vehicle and shortly thereafter I'm surprising my wife with an Altima.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Bobby alavi on 9/27/2019 at 11:35 PM.

Excellent customer service I am very very happy Mr jimmy is excellent customer service time I am very happy special thanks to him he is very nice man

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Working with the Service department

By geegee on 9/27/2019 at 2:38 PM.

The personnel was professional and friendly. The work was completed in a timely manner. I was made aware of any problems that may arise, and what it would take to fix it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excelente

By jose on 9/25/2019 at 10:29 PM.

ramon rodriguez excelente vendedor.. excelente servicio por parte de él... lo recomiendo totalmente. para una segunda ocacion, estoy seguro que mi vendedor va hacer ramon rodriguez...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sales

By Juston Lambert on 9/19/2019 at 6:01 PM. Helped by Mark in business office..

Done business with Grubbs and Nissian for 20 years. Always had great service, lost our favorite Salesperson when she retired that being Pat. But John stepped right in and did a great job. The gentleman mark in the business office was great as well. Help us get the best deal possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Get your Kicks

By ALoris on 9/17/2019 at 10:55 PM. Helped by Roy.

I bought a Nissan Kicks and couldn’t be happier! We’ll definitely be back! Kerry and Roy made the buying process so easy! Everyone was so friendly and helped to ensure that we got what we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great work!

By Keana Porter on 9/12/2019 at 12:15 AM.

Customer service was excellent! Everyone I came encountered with greet me with a smile. I went into the dealership for a recall on my Altima, and they finished it within a timely manner. They did not have to keep my car overnight! Team member were great! Thanks for your service! I will most definitely be coming back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car sales

By Katrina on 9/11/2019 at 9:45 PM.

Thanks JB for for the wonderful service! I went in for the Nissan Sentra and that’s exactly what I received. My entire process took about 45 minutes total! I have my referrals ready!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

very efficient

By Rosie on 9/5/2019 at 8:43 PM. Helped by Jose sorry didn't get last Name.

Very friendly and accommodate staff helpful with my appointment for oil change and any other needs and my vehicle was ready and also pleasant car wash

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Car alignment

By faridahb on 8/13/2019 at 7:45 PM.

I arrived in the late afternoon and my car alignment was done in a record 35 mins! Additionally, I asked them to check my tires to see if they needed to be rotated or replaced and they reported back on that, too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer reps

By Flo on 8/31/2019 at 12:01 AM.

Everyone I encountered, whether involved with servicing my vehicle or not, were professional and courteous. Great staff and facilities. Excellent location near my home in Euless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently excellent

By Roguerider on 8/27/2019 at 9:55 PM.

We have purchased and leased vehicles from Grubbs Nissan for 30 years and will continue to do so. The service department is excellent in every respect. Their level of customer service surpasses expectations. It is clearly evident that they care about their customers.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

They make it hard to buy a vehicle.

By Clint Lamb on 8/27/2019 at 1:39 AM.

My wife had recently totaled her vehicle and our insurance company supplied a rental car that was due to return on 8/26/19 so it was urgent that I found a replacement. I live in Kansas City and older vehicles tend to rust quikly from the treatment we put on our roads during the winter months. So I was looking for a 2013-14 Yukon or Tahoe in Texas because I know they are rust free. I found a Yukon on Grubbs website and called and spoke with a lady named Donna and requested additional pics of undercarriage to ensure there was no rust. Donna gave me a number to a guy named Brian to ask him for pics. I called and left him a message and recieved no call back. I called back the next day after I didn't here from her and she did not return my call. The next day a man named Kevin reached out to me and he was very helpful. I requested multiple pictures of engine compartment and the undercarriage of the vehicle and Kevin sent them in no time. Once I knew the vehicle was what I was looking for he turned me over to Keith Wilde and said he would call me asap. That was on Thursday and I still have not heard from Keith in 4 bussiness days. I called Friday and spoke to a guy named Charles I believe and asked to speak to the GM but he denied my request and said Keth would call me back. I told him I've been waiting on Keith for a couple days and already had no faith in him calling me back but still would not put me through to the GM. I'm not sure what Keith does there but I do know that he cost Grubbs Nissan the sale of a vehicle I was very interested in. The whole experience in trying to buy a vehicle from Grubbs was horrible, except for Kevin that guy rocked! I bought a Tahoe elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service rep

By lbey365 on 8/21/2019 at 9:07 PM.

I did not have an appointment. My airbag indicator light was staying on. I was at the dealership quite awhile. During the time that i was at the dealership the service rep Dustin did a great job providing ongoing feedback and updates on the status of my vehicle without me having to chase after the status myself.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Repairs and new tires and brakes

By Sue on 8/15/2019 at 10:47 PM.

Chad was friendly and helpful. Work was done in a timely manner. Rental car was most convenient. Pricing compared favorably with other companies in the area.

I would recommend this dealer.