Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Car Salesman

By Shalo on 10/6/2017 at 5:52 PM.

So I received a voucher in the mail to trade in my car, and I said why not, I had the pleasure to meet with Keith Eason (salesman) I must say this was the best experience I've ever had with a dealership, thank to Keith, he was such gentleman, open doors, very easy to work with, no pressure. and verrry patient, Keith is Awesome!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Macfharris on 10/4/2017 at 2:27 AM.

I absolutely love this dealership. Keith Eason worked with us to find the perfect vehicle and he was soooo patient. I absolutely love my 2015 Nissan Murano Platinum Edition and so very happy I went to visit this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prepare to be entertained

By VenturaMama on 10/3/2017 at 11:22 PM.

Kheim and Keith were great salesmen! They were knowledgeable about the vehicles I was looking for and gave me the push I needed to make a decision about buying a car. Kheim's sense of humor and Keith's eagerness to help made the process enjoyable!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Disrespect to Disabled Veteran by James

By ROGUE2017 on 10/2/2017 at 9:18 PM.

First I was approved through Yes Credit and told to go to Grubbs NIssan. A rep emailed me and told me that he would be working with me his name was Aziz. i advised him that i was working through Yes Credit he said that i would still need to fill out a application there. So I did he came back and said that without a co-signer or a good down payment that there was nothing that they could do for me. Remember that Yes Credit said that I was approved for a payment of up to $920 a month. So I called Yes Credit again to ask them how the program worked. They told me to go back in and talk to a certain manager. So I decided to go in person and was told to go talk to James the used car sales manager. He tried to pair me with Aziz again and I advised him that I had not got a good feeling from him. James then put me with Ernest who was great through the complete issue. I explained what I was looking for and that I would be trading my truck that was having the transmission rebuilt. James came back with a trade valve without seeing or test driving my truck of $17,000 and they showed me the Pathfinder that I had found on line. I liked it so we made the deal i went to finance and signed the paper work almost even drove off the lot with it that night but since they didnt have my truck I had to wait. I got my truck back Monday and took it to them. Granted its a Dodge Ram 2500 HD Quad Cab. James came out took pictures and kept saying that it was the biggest truck he had seen and that he had driven and that he was really scared to drive it in the parking lot. then keep saying that the transmission did not feel right no him even through he made sure to keep asking if it should drive like this. Told me that he did not understand diesel HD models. But he keep saying that the transmission was bad and that it was not worth the $17,000 and no deal. So I left that night. The next morning I took the truck straight to Apple Automotive in Euless and had Apple test drive it. Apple said that it shifted fine and that there was nothing wrong with it. So then i drove it to Don Davis Nissan and talked to Tony there. I explained to Tony what happened at Grubbs and he came back and said that they would like to see truck so i should them and gave him the keys. Tony came back with the numbers and off they made will decided that we had a deal and I bought a Brand New 2017.5 Nissan Rogue from Tony at Don Davis Nissan. After all the paper work was done and Tony and the Finance Manager where standing outside going over my Rogue James form Grubbs called me and told me that i could bring truck back in and he could go over it and again and I told him that after the way he had treated me that the sale was off and that I was in the process of buying one somewhere else. He keep trying to push and talk me into going back to Grubbs Nissan. I keep trying to explain to him that I was no longer interested and he keep trying to push and was very rude. I even explained to James that he was dealing with a Disabled Veteran with Bipolar and PTSD issues and that he was upsetting me and he just keep on and on. I had to end up just hanging up on him. Whats even funnier is that my wife says that her ex-husband years ago had got thrown out of the same dealership cause of them trying to do him wrong too. Seems like poor customer service has not changed there.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price

Complete Misrepresentation - on all fronts

By JT on 9/11/2017 at 8:36 PM.

Sales person I worked with at this dealership completely misrepresented the 2012 Armada I went to inspect. A vehicle he told me that was owned by the dealership-owner, himself. I flew in from Kansas City to purchase the SUV with only 21,000 miles, that sales person said was in excellent condition. I was very specific. I don't want to see a door ding, a scratch - anything at all. I am very particular (relayed many times to the salesperson), and he assured me that the vehicle was in fantastic shape. I was also pinning my reliance on the condition on the fact that, hey, this is the owner of the dealership's car! It should be perfect... Prior to arriving, they wanted to charge me additional for tinting (already completed and not included in advertised price) and some kind of bio-clean... together, another charge of almost $1000 - added onto the price advertised. I should have been wary right then... Upon arriving, every bit of trim on the vehicle was corroded, with pockmarks and discoloration due to some unknown cause - possibly salt from Colorado where he had it titled. There were also scratches most of the way down the passenger side. The only photos they had sent me to that point, since the car was a new listing, were the salesperson's phone photos of the car with poor resolution. When I pointed out the obvious problems with the chrome trim/wheels, I was told that he thought 'it looked good for its age', but he then reversed and said that it was priced for the adverse condition. The scratches he said 'could be buffed out'; then, why weren't they just buffed out!? What a load of... Manager tried to help, but the corroded, chrome trim and wheels needing replacement were appx $4500 for the parts alone, not including labor. He tried to explain to me that I was still getting a good deal if they just added these part's costs to the vehicles advertised price. Thanks, but no thanks. They even offered another vehicle that was similar and on their lot. But, they would not even provide me any pricing information until I drove it!??? Please know however. I was very nice/patient, but firm, the entire time. I was just really, really disappointed. No offer of ride to/from the airport, soda/water.... anything.... after I spent almost $400 to get there in flight and overnight hotel, just to be severely let down. Then, I had to purchase the additional flight back at almost $300. Total of $700 and two of my days - wasted! My opinion: This dealership should have specific people who handle internet sales on used cars/trucks with out-of-town buyers and vehicles purchased for delivery out of state w/o an inspection. These persons should have impeccable honesty and be absolutely forthright - with detailed pictures of the shortcomings as well as the good.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Keith is awesome to work with

By Yong Jiang on 8/22/2017 at 6:21 PM.

It is a great experience working with Keith to get our next car. He is very warm, courteous, and listens well to our questions and concerns. He made the car buying experience more enjoyable for us and we truly appreciate that! We would not hesitate at all to recommend Keith to our family and friends!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very easy and awesome

By BeliaO on 8/19/2017 at 8:00 PM. Helped by Met many. Loved all..

Kieth waz very nice and helped me lot. So did all the staff. I really didn't do much but sit sign and had a new vehicle. Love this place. Keith best of luck too you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very impressed

By ELZ on 8/13/2017 at 12:02 AM.

Our first contact at your dealership was with Chris King. His professionalism, sense of humor and personality are definitely an asset to your dealership. I will not hesitate to recommend Chris and Grubbs dealership to friends and family. Thank you Chris for finding us our perfect car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best salesman ever

By Austin on 7/10/2017 at 5:29 AM.

No words can express the good moments to work with him. I would recommend to anyone to know him to have an amazing experience every times.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pat Skaggs is an excellent member of the Grubbs team.

By Beth369 on 5/30/2017 at 2:32 AM.

Pat Skaggs was great to work with. No pressure. Was very satisfied with the service provided and I left feeling as if I got a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal!!!

By katiemosquera09 on 5/28/2017 at 9:42 PM. Helped by Anthony Lombardo.

Chris was so wonderful and gunuine. He helped us find the perfect car while answering every question completely and without being pushy. We will without a doubt buy every car in our future from him and this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our car buying process was quick & easy

By Crystal C. on 5/13/2017 at 10:55 PM.

My husband and I have been wanting to purchase a new vehicle for a few months now...we decided on a 2017 Nissan Pathfinder(we were driving a 2015 before the new one). I called Grubbs Nissan & spoke with Ernest Morrison(our sales guy). Not only did he listen to what I wanted in a vehicle, he had it brought to the showroom floor for when we arrived. Ernest made our sales experience super easy & quick. We were able to drive away with our 2017 pathfinder that night & it only had .3 miles! If you are in the market for a new vehicle, ask for Ernest Morrison

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Profession, Kind, and Very Helpful

By Chelsea Dukes on 5/12/2017 at 10:00 PM.

I recently purchased a used vehicle from this dealership and I have to say, I had the best car buying experience. From entering the door, we were politely greeted and assured immediate assistance. We were assisted by Ernest who was kind, professional and very patient with all of the questions that we had. Thank you for all of your help, Ernest!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Kind, Courteous, Professional

By Wilma Marino on 5/10/2017 at 6:55 PM. Helped by Aziz, James, Mike.

Thank you, Aziz, for your patience during the process of my car purchase. Your professionalism, kind & courteous manner made the stress of purchasing my Mitsubishi Mirage very calming. There was never any high-pressure sales which is very much appreciated. I always get very nervous when needing a car. Aziz made me comfortable from the get go. Was an awesome experience. Thank you, Aziz!!!! Wilma Marino

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Helpful and not pushy.

By Bobobrian on 5/9/2017 at 4:01 AM.

Aziz was pleasant to be around , helpful knew the vehicles well and was very patient and never pushy. Thank you Aziz. For the professional service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

U have a great attitude every time

By Larryevans on 5/8/2017 at 11:18 PM.

Dante Gonzales you were awesome every time I come in you have you handled my complaints and my issues on the vehicle went above and beyond thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car

By Kevin Pluskey on 5/8/2017 at 6:37 PM.

I walked into Grubb's Nissan with the mindset of seeing what my options were and didn't have any real intention of buying a car. I had a great car in great shape, with very low payments and just over 53,000 miles... I was in no hurry to buy a car. I worked with salesman Siddarriss Swann, who was very friendly and a pleasure to work with. I don't know how many times declined the offers he put on the table, but it was a lot and he would not give up. He worked and worked and worked to get me a deal that was good enough for me to leave the sweet spot I was already in. If you want a determined salesman who will everything he can to get you into the car you want, Swann is your guy. Besides Swann, the other people there were courteous and friendly, and I was sincerely thanked for my purchase. They really do want to earn your business. Great place to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Sanjid on 5/5/2017 at 4:28 AM.

Service is excellent. I like it very much. Next time if I buy a car, I will go to the same store. I recommend this store to everyone to purchase a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Repeat customers...

By Satisfied at Grubbs! on 5/1/2017 at 7:55 PM.

We are repeat customers of Aziz at Grubbs! Aziz was friendly and has a wonderful sense of humor. We have now purchased 2 vehicles from Aziz and are satisfied with the deal. We recommend Grubbs and Aziz if you are looking for a good car at a fair price. D and R Wiles

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing Customer Service

By JCIG on 5/4/2017 at 3:54 PM.

So pleasant with amazing service. Did a great job filling my wants and needs in the perfect vehicle for me! I so love this lady's positive attitude and attention to detail. She took notes, looked for colors and specifications. Showed me plenty of options. I have just found my new Nissan Dealership HOME. Thank you Jamie!!!

I would recommend this dealer.