Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car

By KP on 10/12/2018 at 11:18 PM.

Friendly and quick services. The price is right no pressure. Thanks Swann for your honest assistance. Highly recommend to family and friends on their next purchase. Outstanding

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By faabonner on 10/1/2018 at 9:22 PM.

We have been looking for awhile and we have visited other Nissan dealers in the metroplex but when we were greeted by Geoff and sat down with all of our questions, we knew he was the person we wanted to do business with. He is straight forward and he knows both purchasing a vehicle and leasing. We told Geoff we wanted to think about it all and we would get back with him. When we returned home I got a call from a different Nissan dealer with just what I was looking for. Both the price and the automobile were exactly what we wanted. Fortunately my wife said let's call Geoff back and see what he can do. Immediately he matched their offer and we went back and filled out the paperwork. But Geoff didn't stop there he walked us through all the features of the car and followed up with phone calls to see if we had any questions about all the features on this car. We are extremely happy that we called Geoff back and we will be back to Grubbs from this point on as long as we can deal with Geoff. Richard Bonner

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

outstanding service

By Abed on 9/30/2018 at 1:59 AM.

Said was outstanding in explaining the specification of different trucks. He was helpful in having us navigate through what would work best for us. Very satisfied with our purchase. Thank you Said.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Calm and Cool Underfire

By smbell73 on 9/27/2018 at 7:08 PM.

Said Aboukar was Calm and Cool with difficult buyer (myself) who inadvertently showed up at the wrong dealership. I was looking to purchase an infinity Q40 I saw online from a sister dealership. Mr. Aboukar endured the back and forth and eventually I left with a superior Q40 and was very satisfied with my purchase. Also.. a shout out and Thumbs Up to Mark in finance for his outstanding help with all the paperwork. I left feeling very satisfied. Thanks for making car buying a better experience. Mark Steven Bell Fort Worth TX

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By WardsRus on 9/21/2018 at 3:18 PM.

Darrick Phillips has went above and beyond our expectations concerning our Morano. He's very professional and his main concern is that we're happy. He always takes care of us from dealing with our oil changes to our tires. Give this man a raise if he hasnt got one already.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spectacular Service

By WoohooWendye on 9/15/2018 at 5:57 PM.

Tiffany gives Stellar Customer Service and Always goes Above and Beyond to serve her customers. I really like that she is a great communicator . She is very friendly and professional. I have been a Customer for 10 years and Tiffany is my go to girl for Service. Grubbs is an Outstanding Family Owned Dealersjip and you will be happy with there Service. Eric and Jenna Grubbs are great people.I have pyrchased 2 cars from them. So if you are looking to buy a car or need great Service Grubbs is the place to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, awesome personality Siddarriss Swann!

By aatimr1 on 8/27/2018 at 2:13 AM.

I recently had the pleasure of working with Mr. Saddarriss Swann when visiting Grubbs Nissan. He was welcoming and knowledgeable of the Nissan product. I went in skeptical of what I wanted, but, drove away in a 2018 Nissan Murano. A win for all!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Ask For Siddarriss" awesome sales person!!

By Juarez Family on 8/25/2018 at 12:29 AM.

Thank you Grubbs Nissan for helping us with all the process of buying our new Armada Reserve!! Our Sales person was the best!! Thank you Mr. Siddarriss Swann.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Exceptional Service

By Murano17 on 8/22/2018 at 3:42 PM. Helped by Mr Clark Skiles and Norman.

My Murano had a damaged sensor that needed to be repaired. Mr Clark Skiles was the Service ManAger who oversaw the repair. He was professional, courteous and followed through on his every word. Norman was the technician who worked on the repair. Not only did they do the repair (which works flawlessly); they checked the car over while it was in their shop. The car was washed and ready for me when I arrived.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask For Nacho

By Ft Worth Tx on 8/14/2018 at 8:40 PM.

Nice and easy! Fun to work with and makes the process so much fun. I will come back to Grubbs Nissan and Nacho. Ask for him! He will take care of you for sure

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Marian

By JJay15 on 8/14/2018 at 12:55 AM. Helped by Marian Spencer.

I just recently moved to Texas from out of town and most used dealerships had given me a hard time since i hadnt been here long enough, but Marian was able to work tirelessly to get me into a Nissan Altima at a rate that id be comfortable with, she was very knowledgeable about what i was looking for and i would definitely go to her once again when the time comes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service Ignacio Zuniga

By Romero on 8/13/2018 at 10:52 PM.

“My family has purchased several vehicles from Ignacio and he has always taken care of us. I took my mother to buy her first car in over 10 years and he made the experience painless for her. She is so happy with her new Nissan Sentra and service provided by Ignacio “Nacho” who is the best. We will be back! Love Grubbs Nissan and our friend Nacho.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service from George Hayden

By Robledo on 8/10/2018 at 4:15 PM.

I purchased a Rogue Sport and highly satisfied with my purchase experience. I'm always getting impressive compliments on the Candy Apple Red Rogue Sport. From start to finish this was one of the best vehicle purchase i have been a part of. Way to go George Hayden!!! Thank you Grubbs Nissan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By newcarown1 on 8/9/2018 at 4:17 PM. Helped by Joyce Billy.

Great service experience from beginning to end. You hear about how car sales people are basically all about making sales without regard for the customer but Joyce Billy just changed my perception on that. She was exceptional! She made it an exciting and easy process and I would be recommending my friends and family to her for their new car purchase.

I would recommend this dealer.

Overall Rating

1.5  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

No More New or Used Nissan Vehicle's for Me

By Dissatisfied Long-time Nissan Car Owner on 7/27/2018 at 5:31 PM.

I took my 2013 Nissan Sentra SR to Grubbs Nissan Service Center for recall campaign notice on the continuously variable transmission (CVT). I was told a software update would need to be applied to the car's engine control module (ECM). This seemed to fix the problem for a few weeks until I began experiencing the gears getting stuck again when accelerating and riding rough (feeling a slight jerky motion) when making a rolling stop. I called the Service Center to let them know the problem still persisted. The Grubbs Nissan Service Advisor told me that my warranty had ended because the miles on my vehicle exceeded the 100,000 mile warranty limit AND that the recall notice was a public campaign led by Nissan. He said when your car has over 100,000 miles you will begin to have problems. I guess what he is telling me is that Nissan vehicles are only good up to 100,000 miles. I will not be buying anymore Nissan vehicles.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By carmanRo123 on 7/27/2018 at 2:50 AM.

This was my first time attending Grubbs Nissan in Bedford. Jay Cousin was very professional and friendly. He stayed with us through the whole process. He was very helpful and knowledgeable about vehicles. Thank you Jay! I must highly recommend relatives and friends to this outstanding young man! I love my car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jay was so awesome

By Karen on 7/24/2018 at 4:03 AM. Helped by Dale Rohm:.

Jay went above and beyond. He listened to our wants and concerns & helped get our daughter into her new Jeep Cherokee Latitude! Thanks Jay. Recommend Jay and the whole dealership

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer serv

By WillaM on 7/9/2018 at 8:39 PM.

Both Jay and Ryan were very nice and help me get a new car instead of a used car I really appreciate all that both the gentleman did for me. They were very honest and nice and may me very confrontable . Even though I was there for a while it was worth the wait.....Thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Transaction

By Lyle on 7/9/2018 at 5:18 PM.

Jay Cousins did a great job from the point of taking my phone call inquiry, ultra easy negotiation that consisted of me saying “here’s what I’ll do” and him saying “yes.” I definitely recommend!

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Read the fine print and know what your signing

By mawhite565 on 7/5/2018 at 7:21 PM. Helped by Raghu Manickam and sales manager from February 2018 no longer there..

I bought a Nissan Rogue S in February at which time the salesman (Raghu Manickam) and the sales manager (can't remember his name) told me. If you buy today we will throw in a free maintenance plan for as long as your finance agreement and free car wash and detail service "just come on by". Well today I went by for a car wash and detail and found out both the sales manager and Raghu are no longer there. And the service department tells me they have no control over what sales told me back in February and I do not have car wash and detail on my deal but if I wanted they could wash it and do a light vacuum. I said ok so they washed it but did not vacuum. I was also told my maintenance plan is basic and covers 2 oil changes and tire rotations only for 3 years. This is not what I was told and I wish they would have put that in writing when I took the deal. I also looked at my sales contract to try and figure out if they wrote that on any of the paper and noticed not only did they put me in for 3 years for only 2 oil changes per year and 2 tire rotations they charged me $ 1,343.00 for the maintenance plan which the sales manager and salesman told me was "thrown in" to make good if I bought that day. I see why both individuals I dealt with are no longer there. I wish I would have paid more attention when I signed the finance agreement with Tu Nguyen over in finance. Because he started telling me I would have a maintenance agreement but it would raise my payments. I told him nope, sales manager is throwing it in for free to make the sale. He called over to sales and spoke to the manager and said ok but it will only cover the basic. I said ok since it was free. So I am out $ 1,343.00 for what ? Oil and tire rotations ? This was a rush deal on the sales part and its my fault I did not look at the finance agreement before I signed it. See I'm old school and I would like to believe people are good on their word. Guess not so because they want to charge me this crazy amount, I will not buy anything else from them. I will get my oil changes and tire rotations because I bought the farm.

I would recommend this dealer.