Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Def issues again

By Truck driver on 6/22/2018 at 5:24 PM.

3 rd time I've had def issues w/ my gmc 2500. Gunn GMC service has been great trying to service a poorly engineered system. I wish GM would take care of their loyal customers and find an answer to this terrible system.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above the rest!

By Angtrevino on 6/4/2018 at 4:22 PM.

The customer experience is what will be that ever lasting reference of an organization. Working with Marcos Velasquez & Jerry Martinez define what customer service is. In an industry where the consumer is a $, me nor my husband felt that. Gunn has earned our car buying loyalty by that of the superior representatives that represent you companies value!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Servicefor Vehicle.

By Owner 2017 on 6/1/2018 at 3:45 PM.

Responsible, efficient. Courteous, and friendly, The service personnel are very receptive to comments from the owner of the vehicle. They offer suggestions in order to assist you in keeping you Veblen in good working order.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
1   Quality of Work

Didn't fix the problem

By Laura651 on 5/16/2018 at 7:23 PM.

The AC in my car wasn't working,it was something electric and hard to find. They gave me a loaner meanwhile, they found the problem and they fix it, now is working just fine. I spoke too soon The AC just worked for 2 days and then stop working again. I called the service manager and left a message but didn't get a call back.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Oil Change

By Led Zeppelin "Rock and Roll" on 5/15/2018 at 4:01 PM. Helped by Receptionist, and Art..

I stopped by this dealership for an oil change late morning. Clearly they were busy and, as a result, it would be a bit of a wait (90 minutes), which , I was okay with waiting for. During my wait I looked at a 2018 Buick Regal and spoke with John Clancy in the Parts Department. Both the car salesman and John, actually all the personnel I interacted with during my visit were professional, friendly and courteous. My service provider indicated other critically needed repairs to my vehicle which I will be back for. My experience at this dealership was very good, I will be back. On a side note, having been directly and repeatedly lied to for fraudulent based sales driven unnecessary repairs I will NEVER go back to Cavender Buick again. Let the "Buyer Beware".

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely satisfied

By Choward58 on 4/3/2018 at 9:02 PM. Helped by Elias in internet sales.

Elias in Sales and Jerry in finance are a fantastic team. I could not have had a less complicated or more satisfying experience. Less than 4 hours beginning to end including trade in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair of Neglected Items

By TKBlitz on 3/20/2018 at 3:56 PM.

I took our Yukon XL in for repair of somethings on the truck which had not been working well for awhile as well as several needed maintenance issues that had been postponed for far too long. Gunn Buick / GMC kept me well informed as to their progress with my vehicle as well as new issues that they found. I thought their thoroughness and value for the services provided is far superior to a dealership that is much closer to my house. I would not hesitate to take my vehicle to Gunn again the next time service is required.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and prompt service

By Kennedynole on 3/16/2018 at 4:04 PM.

I originally had scheduled an appointment for service earlier in the day that I missed. I was able to still bring my vehicle in and the service was completed much faster than I expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance made easy

By Dsligh on 3/14/2018 at 3:48 PM.

The folks at Gunn have made maintenance on my GMC pickup very easy. The employees are friendly and efficient when talking to me about my vehicle. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck

By GMC truck on 1/28/2018 at 2:56 AM. Helped by Josh.

I have bought 3 trucks and have been completely satisfied every time.Great service every time. I would recommend to friends and family and would go back for another truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well taken care of.

By Tom33 on 1/25/2018 at 9:35 PM. Helped by Jacob Garcia.

Was told what needed to be done and how long it would take. It was done within the time frame and works great. Will go back to them for any service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Car buying experience

By Julia1237 on 9/2/2017 at 12:32 PM. Helped by Mark Combs.

Mark Combs did an outstanding job of providing quality customer service. He was patient, friendly, and knowledgeable. We truly appreciate all Mark did to make our car buying experience smooth and hassle free! We typically have not returned to the same dealership when buying a vehicle. We will certainly return to Gunn and ask to work with Mark!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Have IPhone, will follow where every Angel Preciado goes!

By Wg3828aa on 6/21/2017 at 6:05 PM. Helped by Detail Team.

Hello My name is William Garza, I am a repeat customer at Gunn dealer ships, however this not about me or my Honda Ridgeline. It is to let you know your staff from Mr. Hernandez (finance) to Angel Preciado (best sales man) are so attentive and understanding. While seeming overwhelmed at times they followed so professionally. Last but not least weeks later , about 2-3 weeks to be more specific Angel calls me and says Mr. Garza you left some things in the truck. My mind races, I think crap a bill , copy of registration... etc. No he replies an IPad, I think oh crap that's where is been cool, then he says and a knife.???? I change plans and race across town and yup it was my " chu-choo. ( You have to see Mi Familia the movie) the knife was a gift, Christmas gift from me wife. The significance is it save me from getting beat up or worst killed by two punks at work. So this leads me to the Detail Team who could of easily pocketed my priceless treasure. I would like to thank from the bottom of my heart! I mean it when I say I will follow Angel any where he goes because he is meant for bigger and better things. So enjoy him because one day that star will leave us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Vito M on 6/15/2017 at 3:38 PM. Helped by Maxwell.

From scheduling the service appointment to being given a ride back and forth to work to getting my vehicle serviced and to all the workers I came in contact with it was an all around great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Steffenkosir on 6/6/2017 at 4:06 PM.

Great experience with their service department- fast and Professional by Mike Valle- would recommend for service. Sales department needs to improve-stop the "used car salesmen" cliche

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Super

By Buick all day on 5/31/2017 at 12:52 AM.

Great service, Steve was awesome and went the extra mile.Steve young was knowledgeable and answered all my questions. He knows his Buicks I'll tell you that!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, Friendly and Efficient.

By Frank Reynold Frollini on 5/31/2017 at 3:43 PM.

I've been using this dealership for over 15 years and all transactions including sales and service have been outstanding. Service advisors like Steve Young enable visits to be worthwhile whether it be for a routine maintenance or repair. This is the only place I will bring my GMC Sierra 1500.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Rg4 on 5/16/2017 at 5:22 PM.

I appreciate the complimentary oil changes with the purchase of a certified used vehicle. Steve Young has always been very friendly and helpful with my service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The only place I take my Buick Enclave to be serviced!

By Okidivers3 on 5/10/2017 at 3:40 PM. Helped by Vicki E - Service.

I only take my car to Gunn Buick when it needs to be serviced! They are very knowledgeable, reasonably priced, and very friendly. Vicki is my service tech and she always keeps me updated with the progress of my vehicle while it's being serviced. I highly recommend Gunn Buick GMC

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service done right

By Truck driver on 5/5/2017 at 9:19 PM. Helped by Vicki.

From the first phone call to the time of pick up, the staff was courteous and professional. I was notified of issues with my vehicle and different options and costs for repair. Once decisions were made, repairs were made in a timely manner.

I would recommend this dealer.