Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Manufacturer required service

By JARBRE33 on 7/18/2019 at 5:14 PM. Helped by Norman Douglas.

Upon arriving at service dept., I was greeted by Norman Douglas - Service Advisor who was referred by my salesman Ramsey Balkiss and we spoke about the following: 1. VW manufacturer installs NITROGEN in tires at factory. Unfortunately, Gunther VW does not carry NITROGEN to refill tires when servicing your car. I had tires serviced with NITROGEN at another dealer a few days prior to my service appointment. Would be great if Gunther VW would invest and have NITROGEN at their dealership to service VW's supplied with NITROGEN by manufacturer...a lot of advantages to having NITROGEN in your tires. 2. I had my vehicle ceramic coated, so, the windshield water reservoir can only be refilled with water only. Norman, the services advisor went ahead and filled the reservoir with water in the service lane, prior to going into service garage. Also, Gunther VW offers a courtesy wash when you vehicle is serviced, I declined the wash due to soap detergents cannot be used on ceramic coating. The service advisor (Norman) appreciated the information and was very polite, professional and caring to make sure these issues got to the technician assigned to my vehicle... COMPLETION OF VEHICLE SERVICED: 1. The only negative was hand smudges left on the hood and both (right/left) fenders by technician when servicing. I showed this to service advisor who immediately took his microfiber towel and cleaned all areas and was very apologetic about this... Overall, I was very satisfied with the servicing of my 2016 Tiguan SEL with 3,100 miles. As stated above, Service Advisor (Norman) was very polite, professional and attentive to detail to ensure my vehicle is in good hands. Actually, while sitting in the waiting area (showroom/sales bldg.) I introduced Norman to another customer to use Norman as their service advisor. OBSERVATION/SUGGESTION IN SERVICE DRIVE AREA: Perhaps, Gunther VW Management consider highlighting the walkway between showroom/sales bldg. and parts/service bldg. I observed on several occasions that people tend to drive a bit faster than they should and do not even see the walkway. Lining the walkway in yellow and stripe inside the yellow out lines, even putting up signs, would be a nice safety feature to protect employees and customers using this walkway...Just a suggestion...

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Quality of Work

20000 service visit

By DFARRAR612 on 7/18/2019 at 5:05 PM. Helped by I don’t recall the name.

Visit was satisfactory. Even though I was told that the visit would take 4 hours both in regular and express., the express gladly accommodated me. I don’t remember the name of my initial service contact, but this was the first time I had ever felt like I was being sent away.. I do not recall the name of the service representative, I usually have Norman and he has always been cordial, but he was not available. The express service reps made my day!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New way to lease a car

By Rod on 7/18/2019 at 4:47 PM. Helped by Danielle Butler.

It was an interesting way to purchase a car as we came in with an indication of price but without all details. However, Danielle and Eduardo took very good care of us and were critical in leasing the vehicle from Gunther. Both deserve 5 stars, which the system does not accept. The star rating does not work appropriately in this survey.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

4th VW from Gunther and John Shorter

By Dave on 7/16/2019 at 5:20 PM.

This is the 4th VW. my wife and have leased here. We have bought all 4 cars from Kohm Shorter who makes the process a true pleasure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent.

By anachiong on 7/17/2019 at 4:02 AM.

Hanson Ennai was efficient and very professional, and worked with me to get the price thanks. Muy satisfecha por su profecionalismo y su atencion Gracias.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From Passat to Atlas

By Michael71 on 7/15/2019 at 4:30 PM.

In 2014, I bought a used Passat. It was a wonderful car, after a few fixing of issues;-) After 5 years of driving my Passat, I was in need of a something with a little more space. We checked serval websites and dealerships, so we found the Atlas at Gunther and an excellent sales person with Bernhard. He treats you like family & firends and makes sure that you leave the dealership with a big smile on your face. He wasn´t pushy like other dealerships and salespersons. Bernhard provides excellent customer service and can multi-task like a madman. I highly recommend him if you are looking for a Volkswagen.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

30,000 mile service

By MAGSD426 on 7/15/2019 at 12:42 AM.

Had an 11 am appointment. Jordan was efficient and professional. Jordan came to see me to tell me about my car. I was very appreciative of his professional attitude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

From a Golf to a Golf R

By tomasmusgrove on 7/14/2019 at 11:40 PM.

In 2012, I leased a Golf from Hanson. It was a wonderful car, he provided excellent customer service and worked with me to get the price I was looking for. After some years of driving my golf, I was in need of a something with a little more umph. I had always dreamed of getting behind the wheel of a Golf R. Today, I met with Hanson at the dealership and remembered why my family and I always go to Hanson at Gunther Volkswagen. He treats you like family and makes sure that you leave the dealership with a big smile on your face. At least, that's how I felt today. I am a new owner of a 2019 Golf R and I could not be happier. Hanson provides excellent customer service and can multi-task like a madman. His dedication to his clientele is world class. I highly recommend him if you are looking for a Volkswagen.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always find time for your emergency repairs!

By PRINCESSDOR14 on 7/14/2019 at 11:14 PM. Helped by Tanner Koebel.

My first experience was when my battery died one hour before service was closing. I arrived 15 minutes before closing and they still replaced my battery while I waited. Had the oil change/ service another time. Then recently I had a nail in my tire on a Saturday afternoon. They fit me in even though it was a long wait

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tire replacement

By mk7lsc on 7/14/2019 at 8:26 PM. Helped by Tanner.

Everyone did a super job. Just took a bit of time understandable for Saturday. Thank you for the help. See you next service! Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!

By Mia_Mk7 on 7/14/2019 at 8:25 PM.

I can’t be any happier with the dealer. I emailed Yameen back and forward. It was straight to the point. He promised me exactly what I wanted and didn’t have to hassle when getting to the dealer. They did what I wanted and more. It was a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying experience.

By Louh on 7/14/2019 at 4:31 PM.

We visited this dealership on June 14th and worked with Hanson to buy a 2019 VW Jetta after an entire day of visiting other dealerships. It was fantastic to finally have someone that knew the business and brought back the enjoyment of buying a car. There was none of the typical finance games, typical what can we do games or any of the usual scripted car sales approach that everyone hates especially the famous give me a second to look at some figures and then they return with a lifesaver manager. It was plain and simple and Hanson closed the deal with beating other dealers, period and we only dealt with him. There was no lifesaver needed for Hanson. Start to finish and out the door with a new car. The dealership itself is incredible as well. The entire atmosphere is fantastic and they have almost made it look like your at a vacation resort. I’ve bought a lot of cars over the years and only wish I would have known Hanson in that time period. Without a doubt, I’ll be moving my future business to here and dealing with Hanson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I can’t recommend Larson enough!

By Yassirkh on 7/14/2019 at 12:13 AM.

He’s been my go to person for years when it comes to leasing/buying. I feel extremely grateful for how he treats my family and I. Top notch service every single time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and great service !

By emiliehitchcock1220 on 7/13/2019 at 10:11 PM.

Highly recommend buying a car from Hanson Ennai ! I received Excellent service from him and all the people from Volkswagen! Overall I am a very satisfied customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car experience

By Yogirunner on 7/12/2019 at 7:04 PM.

Great buying experience for my daughter’s new car. Everyone at the dealership was kind and knowledgeable. Hanson (sales) and Nicole (finance) were a pleasure to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just picked up our 7th car from Gunther

By tpeluso33442 on 7/11/2019 at 6:02 PM. Helped by Justin (in finance).

We've never had a bad experience with Gunther and we've had the pleasure to work with Hanson Ennai on 5 of the 7 cars we've purchased from Gunther. In our car-buying lifetime we've owned over 30 vehicles and Gunther is the best dealership we've ever dealt with on all levels from sales to service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

4rd VW from this dealership!

By Dreiff125 on 7/10/2019 at 8:10 PM.

This is my 4th VW from the Gunther family. My 3rd from Yameen. He is great and I would highly recommend him. He has made me 3 great deals and I keep going back !!

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Took a long time

By patkramer1123 on 7/9/2019 at 10:50 PM.

The job was done well, but I was led to believe it would take 2 hours per the recall letter I received from VW. It took 9 hours. Needless to say, I felt that my appointment time was not valid as it ran 7 hours overtime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Sales experience

By Dan Agosto on 7/7/2019 at 2:40 AM.

Sam Balkiss, our salesman, was incredible!!!! He was so attentive, funny and he helped guide us through the entire process from beginning to the end. He made us feel like family and we couldn’t have gotten both cars for my sons without his help. This is is my 4th car from this dealer (1 Volvo June 2019, 2 VWs Today and another VW July 2010) The experience today was awesome and I look forward to coming back again and again. I almost forgot to mention his patience with me because I am one of those customers that explores all options and asks a lot of questions. I’ve been to this dealer a few times before but no one really took the time to find out what was holding me back. Sam did just that and because of that, was able to sell two cars to us instead of none.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Rate

By GTIRabbitFan on 7/6/2019 at 5:42 PM.

Gunther Volkswagen of Coconut Creek treated me fairly, & with complete honesty & straightforwardness. They did exactly what they said they'd do, exactly the way they said they'd do it. They backed up what they said in their online ads. They gave me a good price for the car I bought & a good value for my trade-in. They continue to respond quickly to any communication, & to offer any help I need getting used to new car. I feel like they really care how I feel about my purchase, & they made the purchase process smooth & easy. I love my VW GTI & highly recommend Gunther Volkswagen of Coconut Creek!

I would recommend this dealer.