Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By DJORDAN2406 on 9/12/2019 at 6:21 PM. Helped by Joseph in the service dept and the cashiers, don't remember their names.

Joe in the service dept was very helpful and cared about my time and service of my car. He was prompt and very accommodating. I hope to work with him again

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

Electrical short

By MARTINEZJOE on 9/11/2019 at 6:02 PM. Helped by Joe.

Electric short caused battery to drain needing replacement and spark plug replacement due to short which melted wiring- also needed fuse replacements and diagnostic test

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car sales experience

By CC VOLVO on 9/7/2019 at 6:30 PM. Helped by Josh(sales) Ned Brown, Keith Palmet.

Josh is a true professional. The sales process was effortless and efficient. Pleasure dealing with Josh and his team. Would highly recommend Gunther Volvo to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, fast, comfortable

By Truu on 9/7/2019 at 4:22 PM. Helped by Joseph Subis from Volvo Service Department, I recommend him highly. Probably my best service experience ever. So friendly, helpful and kind person..

It’s probably my second review I ever wrote. Car dealership was never my favorite place to go but couple weeks ago we had such a nice experience with Delray Volvo. They have new beautiful and comfortable building. Everything went fast, Chris Damis helped us to make right decision and we left with car we really like. I recommend this place for everyone and I don’t understand those negative reviews I was reading before.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By UFFDA01 on 9/7/2019 at 3:30 PM. Helped by Dominick.

Dominick consistently provides outstanding service! He is totally committed to the customers needs. I have observed him With a variety of customers. He treats all on the same outstanding manner. His communication skills are outstanding.. He always makes his customers feel welcome. Please pass my thanks to Dominick & The entire service team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By KAY171110 on 9/1/2019 at 5:39 PM. Helped by Alex Yepes.

The manager was great. Very helpful and straight up. Will definitely be recommending him for the future. Best customer service experience so far since we’ve moved to Florida!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Volvo experience

By jcortez561 on 8/29/2019 at 2:30 AM.

Brian has made our new car selection experience like dealing with a good friend. He lays out all the options without any pressure. We are extremely happy with our selection. You guys are great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience at Gunther!

By BARRISHAPIRO on 8/26/2019 at 11:42 PM. Helped by James Gunther.

Customer service is top priority at Gunther. Whether it’s sales or service, they really want their customers to be happy. Would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Efficient!

By BRADJMEARS on 8/26/2019 at 7:35 PM. Helped by DOMINICK ESPADA.

I came in for simple operating system flash update and they got it done within an hour and gave me a free wash. Great work!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Disappointing

By carinna_barrera on 8/25/2019 at 8:50 PM. Helped by In general everyone we had to deal with.

ignored first request to call specific number, car couldn’t be found and given back dirty , blamed everyone else for bad service ,everything very disappointing

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Over Priced Slow Service

By DRFRISHMAN on 8/20/2019 at 7:27 PM. Helped by Unknown.

I normally receive good service at a fair price but my last visit was the opposite. I was not informed of the $110 price for an oil change ahead of time or that I would be there for 2.5 hours even though I had an appointment. The new waiting area is nice but sitting in the middle of the dealer floor is uncomfortable - should be in a corner (with TV.), The service area seems to have become more a profit center, including sales pitches for recommended services rather than a way to get in and out quickly for a fair price. I was also very disappointed in the sales team when I tried to lease a new Volvo last year. They were over priced and unresponsive. I ended up leasing a BMW.. Gunther needs to step up there game at both locations in sales and service. Consumers have many options and high expectations at the luxury level. Volvo is NOT VW. My phone call to the service manager with these concerns was never returned after my visit

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volvo Dealer

By tbs1928 on 8/15/2019 at 6:28 PM. Helped by Curtis Smith.

The experience was very good at this dealership. The staff was helpful and they did a good job detailing the car. I would go back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Volvo 2019 S60 Inscription is awesome!

By RDICHIARA on 8/15/2019 at 4:30 PM.

This is the second time dealing with Gunther Delray and both times the experience has been fine. Dick Uhler made a very aggressive offer right out of the box, and the negotiations were wrapped up quickly. We had a hiccup this time between Volvo and Experian which delayed completion of the deal for a bit, but overall the transaction was smooth and the personnel friendly and informative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By mike p. on 8/11/2019 at 5:32 PM. Helped by Christian in Service.

Loaner waiting at arrival. Total service took much shorter than I anticipated. My car was washed and ready to go by the time I arrived to pick it up. Not your average dealership. Customer service focused and it shows. Highly recommend!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Service

By MARY.GRACE.DONAHUE on 8/9/2019 at 6:11 AM. Helped by Joe, Dominic.

Efficient Attentive and courteous service Prompt Willing to answer questions Thorough Easy to deal with Inspired confidence in both diagnosis, follow through and work performed

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Chris is amazing

By Rmacoviak on 8/6/2019 at 6:11 PM. Helped by Chris Cardoso.

Chris, always take care of me when I bring in my car. He also always goes the extra mile for me. I highly recommend the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent Salesman

By ALBERTO672 on 8/5/2019 at 2:30 PM. Helped by cristian bravo.

i will like to see thanks for helping me you mr dick uhler and cristian barvo i was good services man i m happy to buy my volvo xc60 2012 againg thanks so much to you and cristian

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By RVNCJ on 8/4/2019 at 5:50 PM.

Great service as usual! Love the waiting area too - coffee is delicious and you can even charge your cell phone Clean rest rooms and comfortable chairs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Wonderful Experience

By DROTHBERGER on 7/27/2019 at 2:46 PM. Helped by Devon.

We first inquired about a car over the internet. Tony responded within minutes. Once we arrived at the dealership we were greeted and had a very short wait. Tony was very knowledgeable and didn’t apply pressure for us to buy, which was a pleasant surprise. After we bought the car, we set up an appointment to meet with Devon to go over all the features. He took his time explaining how to use everything and was extremely helpful. I would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE HORRIBLE HORRIBLE

By CHWBURKE on 7/27/2019 at 4:08 AM.

Worst service I’ve EVER experienced! Taken advantage of 100% and had a dead car the day after I overpaid for repairs!! 4 calls to manager, ZERO returned calls! WORST CUSTOMER SERVICE! Would never recommend anyone to this dealer for sales or service!

I would not recommend this dealer.